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Intermittent wifi issues and slow computer

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The first post showed a very weak signal.  Now you have a very strong signal on both.  Does the speedtest look different?

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Sitting in the same room with the router.  Speedtest responses are:


at 2:54p:


 PING ms
at 2:56p:
 PING ms
at 2:57p:
 PING ms
at 3:00p:
 PING ms
at 3:01p:
 PING ms
I've seen it as low as 6.  My point is that it's all over the place and that's when it successfully connects which is not usually the first attempt.  
Thanks Ron!

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Does the other laptop vary too?


Use Inssider to make sure there is no other signal interfering.


I wonder if it might be worth getting a USB WiFi adapter?  They are usually less than $10

Amazon is showing:

Belkin N300 Pocket WiFi Adapter, 300Mbps Link Rate
by Belkin


or if the PC is moving to a back room you might spring for one with an antenna:


EDUP Wifi Adapter ac600Mbps Wireless Usb Adapter 5.8GHz/2.4GHz Dual Band 600Mbps Usb Adapter 2dBi External Antennas



I've found that the antenna models really get a stronger signal.




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Hello Ron!  Sorry this message is so delayed.  I purchased an EDUP (?) adapter from Amazon.  It wouldn't install the utility so I couldn't connect it to the router.  In the process of trying to fix that, I hosed my wifi altogether, but retracing my steps didn't solve the problem.  So I gave him and took my laptop up to Techmate.  The young man tried hard, but couldn't find what was wrong so he did the only thing that worked and that was to install a $20 adapter.  I wasn't thrilled because I knew that wasn't the fix.  Late the next day that adapter quit as well.  So... I moved my modem and router from behind the TV... settled them in very nicely where I could see them. I set up a desk and a chair with a lamp so I could be more comfortable for the long haul of figuring out the problem.  I now had no wifi at this time.  After about 20 minutes of searching I found the issue.  It was a services.msc WLAN setting. My wifi connected and has been working awesomely ever since.  I think moving the router in front of the TV was key to the strength of internet improving.  


Now I'm getting a message that my battery is spent.  I knew that. 


My final analysis:  Time to sell or donate this one sans hard drive and buy a new laptop.  I'm thinking a Dell XPS 15, but they're spendy.  Maybe another HP Envy Touch Smart.  Any suggestions?


I can't thank you enough for all your help.  I learned so much.  Thank you!  

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Glad you got it working.  Do you know which service it was that you had to reconfigure?


Amazon has batteries too.  Usually not too expensive.


Can't really recommend a laptop.  Haven't kept up with them.  I'm retired so don't need one.  You might post in our hardware forum and ask for recommendations.  You should tell them what you want to do with it and what is important to you: processor, RAM, Hard drive (or SSD), graphics, weight, battery life, DVD drive (if any). 


I'll give you my standard cleanup speech:


Time to clean up:
If we used FRST to clean your PC:

right click on FRST.exe or FRST64.exe (whichever you used) and rename it to uninstall.exe.  Then right click on uninstall.exe and Run as Admin.

If we installed Speccy it needs to be uninstalled.  Process Explorer, VEW, AdwCleaner, JRT  and their logs and Speccy's log can just be deleted.

Also make sure you have the latest versions of any adobe.com products you use like Shockwave, Flash or Acrobat.  Flash is now the most malware targeted program so it must be kept up to date.  Be careful with Adobe.  They are fond of offering optional downloads like yahoo or Ask toolbars or that worthless McAfee Security Scan.  Go slow and uncheck the optional stuff.

Whether you use adobe reader, acrobat or fox-it to read pdf files you need to disable Javascript in the program.  There is an exploit out there now that can use it to get on your PC.  For Adobe Reader:  Start, All Programs, Adobe Reader, Edit, Preferences, Click on Javascript in the left column and uncheck Enable Acrobat Javascript.  OK Close program.  It's the same for Foxit reader except you uncheck Enable Javascript Actions.

If you use Chrome/Firefox/Edge then get the Ublock Origin extension.  For IE go to adblockplus.org  and get the program.
If Chrome/Firefox is slow loading make sure it only has the current Java add-on.  Then download and run Speedy Fox.
http://www.crystalidea.com/speedyfox. Close Chrome/Firefox/Skpe. Hit Optimize.   You can run it any time that Chrome/Firefox seems slow starting..

If you use Facebook you need FB Purity: http://www.fbpurity.com/

To prevent a relatively new phishing attack:  In Firefox, type:


If the URL changes to https://www.apple.cominstead of the correct value

in the URL box and hit Enter.  You should get a new page of options (if you get a notice about voiding the warranty just cancel the warning).  In the Search box put in


You should only get 2 options:
We want it to say True but by default it is False so double click on it to toggle from False to True.

 "network.standard-url.punycode-host" Leave this one at default of False.
Close and restart firefox.

If you are a Facebook user get the FB Purity extension for your browser:
This will stop all of the suggested pages and ads so that Facebook loads much quicker.

Be warned:  If you use Limewire, utorrent or any of the other P2P programs you will probably be coming back to the Malware Removal forum.  If you must use P2P then submit any files you get to http://virustotal.combeforeyou open them.

If you have a router, log on to it today and change the default password!  If using a Wireless router you really should be using encryption on the link.  Use the strongest (newest) encryption method that your router and PC wireless adapter support especially if you own a business.  See http://www.king5.com...0637284.htmlandhttp://www.seattlepi...ted-1344185.php for why encryption is important.  If you don't know how, visit the router maker's website.  They all have detailed step by step instructions or a wizard you can download.

Special note on Java.  Old Java versions should be removed after first clearing the Java Cache by following the instructions in:
Then remove the old versions by going to Control Panel, Programs and Features and Uninstall all Java programs which are not Java Version 7 update 25 or better.  These may call themselves: Java Runtime, Runtime Environment, Runtime, JRE, Java Virtual Machine, Virtual Machine, Java VM, JVM, VM, J2RE, J2SE.  Get the latest version from Java.com.  They will usually attempt to foist some garbage like the Ask toolbar, Yahoo toolbar or McAfee Security Scan on you as part of the download.  Just uncheck the garbage before the download (or install) starts.  If you use a 64-bit browser and want the 64-bit version of Java you need to use it to visit java.com.
Due to multiple security problems with Java we are now recommending that it not be installed unless you absolutely know you need it.  IF that is the case then go to Control Panel, Java, Security and slide it up to the highest level.  OK.

Recommended software: (I'm not saying you should download these just that if you have a need for a new program these are safe and work)  
Compression:  7-zip.  Avoid WinRar and WinZip as the free versions have adware.
Video Player:  VLC  Unlike Windows Medi Player it never seems to need extra files to work.
Photo organizer and editor:  Google's Picasa.  While it has been discontinued by Google you can still get it at:
Office like free program:  Open Office: https://www.openoffice.org/download/
LibreOffice: https://www.libreoffice.org/
Free Anti-Virus:  Avast
Free Malware prevention:  MBAM: Free version at https://www.malwareb...m/mwb-download/
Can run with your anti-virus.
Paid Anti-Virus:  Kaspersky or BitDefender
Root Kit Detector:  MBAR: https://www.malwareb...om/antirootkit/
Process Explorer:  Show you what is running on the PC.  Like Task manager but better:  http://live.sysinter...com/procexp.exe
WhoCrashed: Why did your system crash?
Then click on Download free home edition
where it says:
WhoCrashed 5.51
Comprehensible crash dump analysis tool
for Windows 10/8.1/8/7/Vista/XP/2012/2008/2003 (x86 and x64)
System Health:
http://www.filehippo.com/download_speccy (Look in the upper right for the Download
Latest Version button  - Do NOT press the large Start Download button on the upper left!)  Decline CCleaner if offered.  Pay attention to SMART info on your hard drives and to temps.  If in doubt about temps try:
SpeedFan:  Try speedfan
Download, save and Install it (Win 7 or Vista right click and Run As Admin.) then run it.
Download Flash and Video.  To save flash video.  Works with Firefox.  https://addons.mozil...lash-and-video/This allows you to start a recording and then switch to a different window and record another video.

With Win 10 only there is a new Game recorder program.  It's supposed to only work for games but it works nicely to record any video you watch.  Hit the Win key + Alt + r to start the recorder.  The first time it asks you if it is looking at a game.  Just tell it yes.  After that it starts recording whenever you bring it up.  Videos are saved to the Captures folder under Videos.  You can only record what you watch so limited to only one video at a time.  Best to go to full screen before starting the recorder.

Advanced System Care
Spybot S&D
Any P2P software especially if it comes from Conduit.
Registry Cleaners
Driver updating software.
PC fixing or Speed up software.
Running more than one anti-virus.
Seagate hard drives.  If you have one it's going to fail on you so backup your data now!

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