[fiscyn]

Hello,

 

I have been getting the following errors when trying to update windows 10.

 

Feature update to Windows 10, version 1803 

2018-05 Update for Windows 10 Version 1607 for x64-based Systems (KB4132216) 

Feature update to Windows 10, version 1709 

2018-03 Cumulative Update for Windows 10 Version 1607 for x64-based Systems (KB4088787) 

 

This is an HP Pavilion Notebook

Edition windows 10 home.

 

 

The updates keep automatically trying to install.   Some are successful,  the ones above keep failing.   This has been happening for months.

 

How do I get them to successfully install?  Or if they really don't need to be installed,  how do I get them to stop trying to install?

 

Thanks,  Cindy

 

 

 

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Please follow the steps below to help troubleshoot your system. Let me know if you have any questions.

Step 1:
Speccy
Download Speccy to your desktop

1. File > Publish Snapshot. This saves your snapshot to their servers
2. Copy and Paste the link to your next Reply

 

Step 2:
1. Click on Start icon
2. Type Command
3. Right click on Command Prompt and select to Run As Administrator
4. Copy and Paste the following into Command Prompt
wmic qfe > 0 & notepad 0
Save the file and upload to your reply

[dmccoy]

Please follow the steps below to help troubleshoot your system. Let me know if you have any questions.

Step 1:
Speccy
Download Speccy to your desktop

1. File > Publish Snapshot. This saves your snapshot to their servers
2. Copy and Paste the link to your next Reply

 

Step 2:
1. Click on Start icon
2. Type Command
3. Right click on Command Prompt and select to Run As Administrator
4. Copy and Paste the following into Command Prompt
wmic qfe > 0 & notepad 0
Save the file and upload to your reply

[fiscyn]

1. Snapshot published.
 
Step 1 link:
 
http://speccy.pirifo...1B8OgktceEiem1m


Hopefully I sent everything requested.

Thank you.

Cindy

[dmccoy]

Please perform step #2. Let me know if any questions.

[fiscyn]

did the file not attach in my last reply or was it the wrong file?

 

should be attached this time.

Attached Files

•  fiscyn_command_wmicqfe 0&notepad 0.txt   8.79KB   204 downloads

[dmccoy]

Okay thanks. One more step and then I can provide next steps to help resolve.

1. Click on Start icon
2. Type Command
3. Right click on Command Prompt and select to Run As Administrator
4. Copy and Paste the following into Command Prompt
dism /online /get-packages > 0 & notepad 0
5. Save the file and upload to your reply

[fiscyn]

file attached.

 

thank you.

Attached Files

•  fiscyn_command_dism online get-packages 0 & notepad 0.txt   5.66KB   226 downloads

[dmccoy]

Step 1:

1. Click on Start icon
2. Type Command
3. Right click on Command Prompt and select to Run As Administrator
4. Copy and Paste the following into Command Prompt

 

DISM.exe /Online /Remove-Package /PackageName:Package_for_RollupFix~31bf3856ad364e35~amd64~~14393.2214.1.4

 

You may need to restart the computer in order for the update to be fully removed.

 

Step 2:

1. Download the Windows Update Troubleshooter, and then select Open or Save in the pop-up window.

2. Double-click the wu.diagcab file to run the troubleshooter.

3. Follow the steps in the wizard to find and fix problems with Windows Update

4. Provide a Screenshot or Picture of the report

[fiscyn]

Step 1 complete.   

 

Where can I download the windows update troubleshooter?  I didn't see it on the download page on this site.   there isn't a link to it in your post.

 

Thanks.

[dmccoy]

Whoops it didnt copy. Here you go.

 

https://support.micr...-troubleshooter

[fiscyn]

screenshot attached.

Attached Thumbnails

• 

[dmccoy]

Step 1:
Click on Start menu
Type command to start searching
Right click on command prompt in list and select Run Administrator
Copy and Paste each the commands below into the command prompt and press Enter key after each command

1. sfc /scannow (best to run 2-3 times, rebooting after each time)

(Windows 8 or higher only)
2. dism /online /cleanup-image /restorehealth

Step 2:
Run the following .bat file
https://forums.techg...set-zip.261383/
Restart computer

Rerun the update troubleshooter and show screenshot again

[fiscyn]

steps complete.

 

reran windows update troubleshooter.

 

new file attached.

Attached Thumbnails

• 

[dmccoy]

Okay that looks better now. Please perform the following next steps for best results of updating without issues. Let me know if it is successful this time or not.

 

1. Disconnect any none essential peripherals such as flash drives, external hard drives, extra montiors, card readers, etc

2. If using any Antivirus other then Windows Defender then disable or for better yet uninstall

3. Perform a clean boot

 

For more tips see the following:

https://www.groovypo...e-version-1703/

[fiscyn]

followed above steps.   Ran updates again.   Updates ran successfully.   See attached screenshots

 

Thanks so much for your help!

Attached Thumbnails

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