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How to know if the problem is hardware or the internet itself?


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#1
axl2468

axl2468

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Hello!

 

I currently have a problem with my internet.

 

So, I play a game called "Dota 2", which relies on good ping (<100ms). In the middle of the game, the ping skyrocketed from 70ms to 1000 - 2000ms, which lasted for several minutes. The packet loss was also really high (the game shows a number instead of the percent), going as high as 14. I did all I could to reduce this ping. Lowered the internet usage of all of my devices, begged my siblings to minimize their bandwidth usage, etc. Nothing worked. After 10 - 15 minutes, the ping lowered back to 40ms.

 

This problem is really unpredictable. Sometimes it happens, sometimes it doesn't. I'm always forced to check the ping to the game server before I start the game.

 

I'm really frustrated and want to solve this problem. One of the possible causes that I suspect is the cheap internet hub. I don't suspect that the modem causes the problem, because I've asked technicians from my ISP to check it multiple times. No problems, they said. Maybe it could also be the cables, but unfortunately I don't have extra cables (or know anyone with one) to test it. Or maybe it could just be that my ISP is horrible (from the Philippines, with notoriously bad internet for a high price).

 

Help would be appreciated! :)


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#2
RKinner

RKinner

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Hopefully you have a Windows PC as I don't speak Mac.  Open an elevated command prompt:

XP: Start, All Programs, Accessories, Command Prompt

Win 7: Start, All Programs, Accessories then right click on Command Prompt and Run as Administrator
Win 8: http://www.eightforu...indows-8-a.html
win 10: http://www.howtogeek...-in-windows-10/

 

Type:

ipconfig

(hit Enter.  Note the Default Gateway address for example 192.168.1.1.  Now type:

ping -t 192.168.1.1

(Hit Enter.  Adjust the above command to ping your Gateway.  This ping will continue until you hit Ctrl +c.  There should be no missed pings and the time should be fairly constant at a low number (mine varies between 5 and 8 but it goes through a power line extender to get to the router)  If that's what you see then the hub is working properly and is not the cause of your problem.   Try pinging game server using the same command just to make sure that whatever ping program you are using is working correctly Then try:

tracert -d 8.8.8.8

This is a google DNS.  You will get something like:


Tracing route to 8.8.8.8 over a maximum of 30 hops

  1     4 ms     4 ms     4 ms  192.168.1.254
  2    33 ms    33 ms    32 ms  99.169.92.1
  3    33 ms    37 ms    33 ms  99.168.24.177
  4    39 ms    38 ms    39 ms  12.122.106.66
  5    39 ms    39 ms    47 ms  12.122.28.125
  6    34 ms    40 ms    34 ms  12.122.141.221
  7    35 ms    37 ms    34 ms  12.247.147.26
  8    34 ms    40 ms    36 ms  108.170.249.161
  9    35 ms    35 ms    35 ms  209.85.253.235
 10    34 ms    36 ms    34 ms  8.8.8.8

Trace complete.

 

You will no doubt have much bigger hops since you have to jump the ocean to get to California.  It you leave off the -d and repeat the command you will get names for the routers along the way which may help you tell where they are.  You can also just google the IP address at the end of each hop.  The first one is your router.  The second would normally be your ISP.  Try the tracert -d to the address of your game server.  Tracert request are not high priority to a router and if it gets busy it will delay responding or not respond at all.  Cisco routers often will only respond to every other request so you may see one hop that shows a * each time you run the command.  Other routers have been told not to respond to the tracert so you will only see * * * but they will still forward the request on so the next hop may show a full response.

 

There is a small possibility that the problem is on your end.  Perhaps a virus or a bad program.

 

Get Process Explorer

http://live.sysinter...com/procexp.exe
Save it to your desktop then run it (Vista or Win7+ - right click and Run As Administrator).  

View, Select Column, check Verified Signer, OK
Options, Verify Image Signatures


Click twice on the CPU column header  to sort things by CPU usage with the big hitters at the top.  

Wait a full minute then:

File, Save As, Save.  Note the file name.   Open the file  on your desktop and copy and paste the text to a reply.
 

If you leave Process Explorer running you may see different processes moving up to the top 5.  You might be able to correlate a large ping to a process like WMI (WmiPrvSE.exe)

 

You can also use TCPVIEW to check what processes are using the network the most.

 

 https://live.sysinte...com/Tcpview.exe

Download, Save and then run it by right clicking and Run As Admin. (XP just double click on it)

You can click on the column headers to sort things by that column.  Click on Sent Bytes once or twice until the processes with the largest Sent Bytes are at the top.  These are the suspects who are also using your internet.  If one of them seems to use a large amount that can hog your internet.


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#3
axl2468

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Sorry for the late reply, here is the text:

 

Process    CPU    Private Bytes    Working Set    PID    Description    Company Name    Verified Signer
System Idle Process    97.32    0 K    24 K    0            
procexp64.exe    0.74    45,852 K    50,984 K    4564    Sysinternals Process Explorer    Sysinternals - www.sysinternals.com    (Verified) Microsoft Corporation
firefox.exe    0.33    226,440 K    294,896 K    8048    Firefox    Mozilla Corporation    (Verified) Mozilla Corporation
firefox.exe    0.31    292,996 K    384,924 K    4812    Firefox    Mozilla Corporation    (Verified) Mozilla Corporation
Steam.exe    0.23    99,544 K    141,284 K    6236    Steam Client Bootstrapper    Valve Corporation    (Verified) Valve
dwm.exe    0.22    52,300 K    38,948 K    1812    Desktop Window Manager    Microsoft Corporation    (Verified) Microsoft Windows
firefox.exe    0.17    58,404 K    78,380 K    7716    Firefox    Mozilla Corporation    (Verified) Mozilla Corporation
svchost.exe    0.15    18,696 K    15,012 K    404    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows
Interrupts    0.14    0 K    0 K    n/a    Hardware Interrupts and DPCs        
System    0.11    112 K    324 K    4            
csrss.exe    0.10    4,980 K    63,848 K    660    Client Server Runtime Process    Microsoft Corporation    (Verified) Microsoft Windows
svchost.exe    0.03    28,812 K    29,560 K    460    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows
MBAMService.exe    0.03    148,580 K    154,756 K    1044    Malwarebytes Service    Malwarebytes    (Verified) Malwarebytes Corporation
firefox.exe    0.03    242,452 K    325,552 K    5304    Firefox    Mozilla Corporation    (Verified) Mozilla Corporation
csrss.exe    0.02    2,960 K    4,304 K    420    Client Server Runtime Process    Microsoft Corporation    (Verified) Microsoft Windows
svchost.exe    0.01    28,188 K    17,340 K    144    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows
LMS.exe    0.01    2,840 K    4,188 K    5348    Local Manageability Service    Intel Corporation    (Verified) Intel Corporation
svchost.exe    0.01    5,404 K    6,204 K    3604    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows
svchost.exe    0.01    5,876 K    7,576 K    868    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows
AppleMobileDeviceService.exe    0.01    5,048 K    9,392 K    1332    MobileDeviceService    Apple Inc.    (Verified) Apple Inc.
explorer.exe    0.01    110,224 K    100,236 K    2036    Windows Explorer    Microsoft Corporation    (Verified) Microsoft Windows
steamwebhelper.exe    < 0.01    28,460 K    68,456 K    2612    Steam Client WebHelper    Valve Corporation    (Verified) Valve
audiodg.exe    < 0.01    23,852 K    22,360 K    4884    Windows Audio Device Graph Isolation     Microsoft Corporation    (Verified) Microsoft Windows
Skype.exe    < 0.01    69,532 K    22,052 K    3672    Skype     Skype Technologies S.A.    (Verified) Skype Software Sarl
iPodService.exe    < 0.01    2,776 K    5,208 K    4868    iPod Service    Apple Inc.    (Verified) Apple Inc.
SteamService.exe    < 0.01    6,480 K    11,016 K    5092    Steam Client Service    Valve Corporation    (Verified) Valve
taskhost.exe    < 0.01    13,956 K    11,564 K    1732    Host Process for Windows Tasks    Microsoft Corporation    (Verified) Microsoft Windows
svchost.exe    < 0.01    65,580 K    26,092 K    2632    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows
avguix.exe    < 0.01    9,580 K    8,088 K    4508    AVG User Interface    AVG Technologies CZ, s.r.o.    (Verified) AVG Technologies CZ
msiexec.exe    < 0.01    7,760 K    9,956 K    3908    Windows® installer    Microsoft Corporation    (Verified) Microsoft Windows
mbamtray.exe    < 0.01    20,524 K    17,784 K    1404    Malwarebytes Tray Application    Malwarebytes    (Verified) Malwarebytes Corporation
svchost.exe    < 0.01    13,740 K    16,376 K    440    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows
SearchIndexer.exe    < 0.01    25,876 K    16,784 K    3540    Microsoft Windows Search Indexer    Microsoft Corporation    (Verified) Microsoft Windows
svchost.exe    < 0.01    155,124 K    155,616 K    284    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows
lsass.exe    < 0.01    5,076 K    9,288 K    720    Local Security Authority Process    Microsoft Corporation    (Verified) Microsoft Windows
iTunesHelper.exe    < 0.01    5,852 K    7,908 K    3548    iTunesHelper    Apple Inc.    (Verified) Apple Inc.
firefox.exe    < 0.01    191,656 K    184,872 K    2932    Firefox    Mozilla Corporation    (Verified) Mozilla Corporation
wuauclt.exe        2,812 K    5,280 K    5528    Windows Update    Microsoft Corporation    (Verified) Microsoft Windows Component Publisher
wmpnetwk.exe        5,276 K    3,812 K    2664    Windows Media Player Network Sharing Service    Microsoft Corporation    (Verified) Microsoft Windows
WmiPrvSE.exe        4,552 K    8,120 K    8116    WMI Provider Host    Microsoft Corporation    (Verified) Microsoft Windows
WmiPrvSE.exe        3,532 K    7,144 K    5948    WMI Provider Host    Microsoft Corporation    (Verified) Microsoft Windows
winlogon.exe        4,388 K    5,644 K    756    Windows Logon Application    Microsoft Corporation    (Verified) Microsoft Windows
wininit.exe        2,124 K    3,556 K    632    Windows Start-Up Application    Microsoft Corporation    (Verified) Microsoft Windows
Updater.exe        3,280 K    5,376 K    1656    Updater    Popcorn Time    (No signature was present in the subject) Popcorn Time
UNS.exe        3,564 K    4,544 K    2552    User Notification Service    Intel Corporation    (Verified) Intel Corporation
svchost.exe        17,124 K    16,620 K    1168    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows
svchost.exe        5,120 K    7,356 K    948    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows
svchost.exe        2,568 K    4,388 K    1616    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows
steamwebhelper.exe        23,568 K    34,732 K    5140    Steam Client WebHelper    Valve Corporation    (Verified) Valve
steamwebhelper.exe        14,800 K    18,644 K    6828    Steam Client WebHelper    Valve Corporation    (Verified) Valve
steamwebhelper.exe        25,292 K    37,908 K    5472    Steam Client WebHelper    Valve Corporation    (Verified) Valve
steamwebhelper.exe        12,300 K    13,724 K    6492    Steam Client WebHelper    Valve Corporation    (Verified) Valve
spoolsv.exe        8,216 K    7,336 K    1136    Spooler SubSystem App    Microsoft Corporation    (Verified) Microsoft Windows
smss.exe        732 K    1,272 K    268    Windows Session Manager    Microsoft Corporation    (Verified) Microsoft Windows
services.exe        7,592 K    8,160 K    700    Services and Controller app    Microsoft Corporation    (Verified) Microsoft Windows
RAVCpl64.exe        10,060 K    6,956 K    1032    Realtek HD Audio Manager    Realtek Semiconductor    (Verified) Realtek Semiconductor Corp
procexp.exe        9,264 K    11,400 K    6012    Sysinternals Process Explorer    Sysinternals - www.sysinternals.com    (Verified) Microsoft Corporation
notepad.exe        2,564 K    7,564 K    3896    Notepad    Microsoft Corporation    (Verified) Microsoft Windows
mDNSResponder.exe        2,992 K    4,852 K    1452    Bonjour Service    Apple Inc.    (Verified) Apple Inc.
lsm.exe        3,176 K    3,944 K    728    Local Session Manager Service    Microsoft Corporation    (Verified) Microsoft Windows
jusched.exe        3,268 K    5,868 K    4500    Java Update Scheduler    Oracle Corporation    (Verified) Oracle America
jucheck.exe        6,108 K    7,436 K    2340    Java Update Checker    Oracle Corporation    (Verified) Oracle America
igfxpers.exe        4,948 K    7,684 K    3468    persistence Module    Intel Corporation    (Verified) Intel Corporation - pGFX
ICCProxy.exe        1,452 K    4,240 K    3704    Intel® Integrated Clock Controller Service - Intel® ICCS    Intel Corporation    (Verified) Intel Corporation
hkcmd.exe        3,948 K    4,672 K    3096    hkcmd Module    Intel Corporation    (Verified) Intel Corporation - pGFX
firefox.exe        51,852 K    53,492 K    7196    Firefox    Mozilla Corporation    (Verified) Mozilla Corporation
BBPrint.exe        2,632 K    3,344 K    3576    BBPrint Application    Bluebeam Software, Inc.    (Verified) Bluebeam Software
avgsvca.exe        8,244 K    11,848 K    1368    AVG Service Process    AVG Technologies CZ, s.r.o.    (Verified) AVG Technologies CZ
armsvc.exe        1,304 K    3,168 K    1232    Adobe Acrobat Update Service    Adobe Systems Incorporated    (Verified) Adobe Systems
AdobeARM.exe        4,252 K    7,852 K    4360    Adobe Reader and Acrobat Manager    Adobe Systems Incorporated    (Verified) Adobe Systems

In TCPVIEW, there seems to be nothing wrong. The only process having the highest sent bytes (1.2k) is "process". I feel like the real problem is the internet itself.


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#4
RKinner

RKinner

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Process Explorer looks pretty good.  The only thing that some of my tools would object to is popcorn time but I think it is harmless adware,  PC does not seem to be slow.  

 

As a test you might try stopping Windows Management Instrumentation.  It triggers about once every 10-15 seconds and I have seen it cause prob

 

Search for

 

services.msc

hit Enter

Scroll down to 

Windows Management Instrumentation

right click and select Properties then STOP the service.

 

Play your game and see if that helps.  If not start the service.

 

Were you able to run the ping and tracert commands?  


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