[RKinner]

Delays are no problem.  I don't keep track.  Try Latency Monitor again.  This time don't try and copy a page instead hit the

Edit

then

Copy Report text to Clipboard

then move to a Reply

and Ctrl + v

[Advertisements]

I have run the test again and cant find the edit button anywhere

[RyanM_15]

I have run the test again and cant find the edit button anywhere

[RyanM_15]

_________________________________________________________________________________________________________

CONCLUSION

_________________________________________________________________________________________________________

Your system appears to be having trouble handling real-time audio and other tasks. You are likely to experience buffer underruns appearing as drop outs, clicks or pops. One or more DPC routines that belong to a driver running in your system appear to be executing for too long. At least one detected problem appears to be network related. In case you are using a WLAN adapter, try disabling it to get better results. One problem may be related to power management, disable CPU throttling settings in Control Panel and BIOS setup. Check for BIOS updates. 

LatencyMon has been analyzing your system for  0:01:52  (h:mm:ss) on all processors.

 

 

_________________________________________________________________________________________________________

SYSTEM INFORMATION

_________________________________________________________________________________________________________

Computer name:                                        DESKTOP-BBQIE4L

OS version:                                           Windows 10 , 10.0, build: 17134 (x64)

Hardware:                                             HP Pavilion Notebook , HP, 80B2

CPU:                                                  AuthenticAMD AMD A6-6310 APU with AMD Radeon R4 Graphics 

Logical processors:                                   4

Processor groups:                                     1

RAM:                                                  3518 MB total

 

 

_________________________________________________________________________________________________________

CPU SPEED

_________________________________________________________________________________________________________

Reported CPU speed:                                   1797 MHz

 

Note: reported execution times may be calculated based on a fixed reported CPU speed. Disable variable speed settings like Intel Speed Step and AMD Cool N Quiet in the BIOS setup for more accurate results.

 

 

_________________________________________________________________________________________________________

MEASURED INTERRUPT TO USER PROCESS LATENCIES

_________________________________________________________________________________________________________

The interrupt to process latency reflects the measured interval that a usermode process needed to respond to a hardware request from the moment the interrupt service routine started execution. This includes the scheduling and execution of a DPC routine, the signaling of an event and the waking up of a usermode thread from an idle wait state in response to that event.

 

Highest measured interrupt to process latency (µs):   615.551919

Average measured interrupt to process latency (µs):   8.378245

 

Highest measured interrupt to DPC latency (µs):       608.142498

Average measured interrupt to DPC latency (µs):       2.912718

 

 

_________________________________________________________________________________________________________

 REPORTED ISRs

_________________________________________________________________________________________________________

Interrupt service routines are routines installed by the OS and device drivers that execute in response to a hardware interrupt signal.

 

Highest ISR routine execution time (µs):              157.760156

Driver with highest ISR routine execution time:       Wdf01000.sys - Kernel Mode Driver Framework Runtime, Microsoft Corporation

 

Highest reported total ISR routine time (%):          0.021585

Driver with highest ISR total time:                   storport.sys - Microsoft Storage Port Driver, Microsoft Corporation

 

Total time spent in ISRs (%)                          0.039793

 

ISR count (execution time <250 µs):                   13042

ISR count (execution time 250-500 µs):                0

ISR count (execution time 500-999 µs):                0

ISR count (execution time 1000-1999 µs):              0

ISR count (execution time 2000-3999 µs):              0

ISR count (execution time >=4000 µs):                 0

 

 

_________________________________________________________________________________________________________

REPORTED DPCs

_________________________________________________________________________________________________________

DPC routines are part of the interrupt servicing dispatch mechanism and disable the possibility for a process to utilize the CPU while it is interrupted until the DPC has finished execution.

 

Highest DPC routine execution time (µs):              9364.512521

Driver with highest DPC routine execution time:       ACPI.sys - ACPI Driver for NT, Microsoft Corporation

 

Highest reported total DPC routine time (%):          0.078278

Driver with highest DPC total execution time:         dxgkrnl.sys - DirectX Graphics Kernel, Microsoft Corporation

 

Total time spent in DPCs (%)                          0.492941

 

DPC count (execution time <250 µs):                   326980

DPC count (execution time 250-500 µs):                0

DPC count (execution time 500-999 µs):                245

DPC count (execution time 1000-1999 µs):              0

DPC count (execution time 2000-3999 µs):              1

DPC count (execution time >=4000 µs):                 0

 

 

_________________________________________________________________________________________________________

 REPORTED HARD PAGEFAULTS

_________________________________________________________________________________________________________

Hard pagefaults are events that get triggered by making use of virtual memory that is not resident in RAM but backed by a memory mapped file on disk. The process of resolving the hard pagefault requires reading in the memory from disk while the process is interrupted and blocked from execution.

 

NOTE: some processes were hit by hard pagefaults. If these were programs producing audio, they are likely to interrupt the audio stream resulting in dropouts, clicks and pops. Check the Processes tab to see which programs were hit.

 

Process with highest pagefault count:                 vsserv.exe

 

Total number of hard pagefaults                       1612

Hard pagefault count of hardest hit process:          670

Number of processes hit:                              50

 

 

_________________________________________________________________________________________________________

 PER CPU DATA

_________________________________________________________________________________________________________

CPU 0 Interrupt cycle time (s):                       6.689921

CPU 0 ISR highest execution time (µs):                157.760156

CPU 0 ISR total execution time (s):                   0.172702

CPU 0 ISR count:                                      12442

CPU 0 DPC highest execution time (µs):                9364.512521

CPU 0 DPC total execution time (s):                   2.050910

CPU 0 DPC count:                                      314685

_________________________________________________________________________________________________________

CPU 1 Interrupt cycle time (s):                       1.198587

CPU 1 ISR highest execution time (µs):                52.627713

CPU 1 ISR total execution time (s):                   0.006373

CPU 1 ISR count:                                      551

CPU 1 DPC highest execution time (µs):                553.517529

CPU 1 DPC total execution time (s):                   0.116877

CPU 1 DPC count:                                      7600

_________________________________________________________________________________________________________

CPU 2 Interrupt cycle time (s):                       0.836232

CPU 2 ISR highest execution time (µs):                24.603784

CPU 2 ISR total execution time (s):                   0.000491

CPU 2 ISR count:                                      49

CPU 2 DPC highest execution time (µs):                267.601002

CPU 2 DPC total execution time (s):                   0.025615

CPU 2 DPC count:                                      2289

_________________________________________________________________________________________________________

CPU 3 Interrupt cycle time (s):                       0.839780

CPU 3 ISR highest execution time (µs):                0.0

CPU 3 ISR total execution time (s):                   0.0

CPU 3 ISR count:                                      0

CPU 3 DPC highest execution time (µs):                387.341681

CPU 3 DPC total execution time (s):                   0.030982

CPU 3 DPC count:                                      2653

_________________________________________________________________________________________________________

[RKinner]

Highest DPC routine execution time (µs):              9364.512521

Driver with highest DPC routine execution time:       ACPI.sys - ACPI Driver for NT, Microsoft Corporation

 

 

This usually means your BIOS needs to be updated.  What is the make, model number and if HP serial number of the PC?

 

Go to your PC maker's supports site and see if they have a new BIOS for you.  You currently have:

Version    F.17

 

BitDefender is also slowing you down so make sure you have the latest version.
Date    10/03/2016

[RyanM_15]

Looks like the BIOS is upto date and i have updated bitdefender.

[RKinner]

Can I see a new Latency Monitor log?

[RyanM_15]

_________________________________________________________________________________________________________
CONCLUSION
_________________________________________________________________________________________________________
Your system appears to be having trouble handling real-time audio and other tasks. You are likely to experience buffer underruns appearing as drop outs, clicks or pops. One or more DPC routines that belong to a driver running in your system appear to be executing for too long. One problem may be related to power management, disable CPU throttling settings in Control Panel and BIOS setup. Check for BIOS updates.
LatencyMon has been analyzing your system for 0:00:49 (h:mm:ss) on all processors.


_________________________________________________________________________________________________________
SYSTEM INFORMATION
_________________________________________________________________________________________________________
Computer name: DESKTOP-BBQIE4L
OS version: Windows 10 , 10.0, build: 17134 (x64)
Hardware: HP Pavilion Notebook , HP, 80B2
CPU: AuthenticAMD AMD A6-6310 APU with AMD Radeon R4 Graphics
Logical processors: 4
Processor groups: 1
RAM: 3518 MB total


_________________________________________________________________________________________________________
CPU SPEED
_________________________________________________________________________________________________________
Reported CPU speed: 1797 MHz

Note: reported execution times may be calculated based on a fixed reported CPU speed. Disable variable speed settings like Intel Speed Step and AMD Cool N Quiet in the BIOS setup for more accurate results.


_________________________________________________________________________________________________________
MEASURED INTERRUPT TO USER PROCESS LATENCIES
_________________________________________________________________________________________________________
The interrupt to process latency reflects the measured interval that a usermode process needed to respond to a hardware request from the moment the interrupt service routine started execution. This includes the scheduling and execution of a DPC routine, the signaling of an event and the waking up of a usermode thread from an idle wait state in response to that event.

Highest measured interrupt to process latency (µs): 560.837472
Average measured interrupt to process latency (µs): 10.439511

Highest measured interrupt to DPC latency (µs): 497.002312
Average measured interrupt to DPC latency (µs): 4.305270


_________________________________________________________________________________________________________
REPORTED ISRs
_________________________________________________________________________________________________________
Interrupt service routines are routines installed by the OS and device drivers that execute in response to a hardware interrupt signal.

Highest ISR routine execution time (µs): 106.633834
Driver with highest ISR routine execution time: storport.sys - Microsoft Storage Port Driver, Microsoft Corporation

Highest reported total ISR routine time (%): 0.077677
Driver with highest ISR total time: Wdf01000.sys - Kernel Mode Driver Framework Runtime, Microsoft Corporation

Total time spent in ISRs (%) 0.093807

ISR count (execution time <250 µs): 8452
ISR count (execution time 250-500 µs): 0
ISR count (execution time 500-999 µs): 0
ISR count (execution time 1000-1999 µs): 0
ISR count (execution time 2000-3999 µs): 0
ISR count (execution time >=4000 µs): 0


_________________________________________________________________________________________________________
REPORTED DPCs
_________________________________________________________________________________________________________
DPC routines are part of the interrupt servicing dispatch mechanism and disable the possibility for a process to utilize the CPU while it is interrupted until the DPC has finished execution.

Highest DPC routine execution time (µs): 4416.708403
Driver with highest DPC routine execution time: ACPI.sys - ACPI Driver for NT, Microsoft Corporation

Highest reported total DPC routine time (%): 0.326118
Driver with highest DPC total execution time: Wdf01000.sys - Kernel Mode Driver Framework Runtime, Microsoft Corporation

Total time spent in DPCs (%) 0.648175

DPC count (execution time <250 µs): 49410
DPC count (execution time 250-500 µs): 0
DPC count (execution time 500-999 µs): 479
DPC count (execution time 1000-1999 µs): 4
DPC count (execution time 2000-3999 µs): 1
DPC count (execution time >=4000 µs): 0


_________________________________________________________________________________________________________
REPORTED HARD PAGEFAULTS
_________________________________________________________________________________________________________
Hard pagefaults are events that get triggered by making use of virtual memory that is not resident in RAM but backed by a memory mapped file on disk. The process of resolving the hard pagefault requires reading in the memory from disk while the process is interrupted and blocked from execution.

NOTE: some processes were hit by hard pagefaults. If these were programs producing audio, they are likely to interrupt the audio stream resulting in dropouts, clicks and pops. Check the Processes tab to see which programs were hit.

Process with highest pagefault count: hpsf.exe

Total number of hard pagefaults 2488
Hard pagefault count of hardest hit process: 1236
Number of processes hit: 27


_________________________________________________________________________________________________________
PER CPU DATA
_________________________________________________________________________________________________________
CPU 0 Interrupt cycle time (s): 2.885019
CPU 0 ISR highest execution time (µs): 88.791319
CPU 0 ISR total execution time (s): 0.148489
CPU 0 ISR count: 6275
CPU 0 DPC highest execution time (µs): 4324.960490
CPU 0 DPC total execution time (s): 0.901834
CPU 0 DPC count: 33938
_________________________________________________________________________________________________________
CPU 1 Interrupt cycle time (s): 1.178911
CPU 1 ISR highest execution time (µs): 106.633834
CPU 1 ISR total execution time (s): 0.034482
CPU 1 ISR count: 2084
CPU 1 DPC highest execution time (µs): 4416.708403
CPU 1 DPC total execution time (s): 0.331031
CPU 1 DPC count: 13229
_________________________________________________________________________________________________________
CPU 2 Interrupt cycle time (s): 0.233649
CPU 2 ISR highest execution time (µs): 48.666110
CPU 2 ISR total execution time (s): 0.001336
CPU 2 ISR count: 87
CPU 2 DPC highest execution time (µs): 416.328325
CPU 2 DPC total execution time (s): 0.023110
CPU 2 DPC count: 1576
_________________________________________________________________________________________________________
CPU 3 Interrupt cycle time (s): 0.269231
CPU 3 ISR highest execution time (µs): 19.698943
CPU 3 ISR total execution time (s): 0.000082
CPU 3 ISR count: 6
CPU 3 DPC highest execution time (µs): 323.297162
CPU 3 DPC total execution time (s): 0.018102
CPU 3 DPC count: 1153
_________________________________________________________________________________________________________

[RKinner]

A lot of Page Faults that time.

The primary culprit appears to be hpsf.exe

See if you can find a new version of

HP Support Assistant

or maybe just uninstall it.

[RyanM_15]

how do i do that?

[RKinner]

It's probably part of HP Support Solutions Framework - check HP to see if there is a new version.  If you don't see a newer version then just uninstall it.

[RyanM_15]

done. what now?

[RKinner]

Let's see a new Latency Monitor log.

 

Also what is the HP serial number of the PC?