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I have 2 drives not accessing correctly...Speccy included

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Best Answer geno368 , 21 July 2018 - 03:46 PM

I have been making progress but it is slow going.  I am waiting on another new external usb drive I ordered for backups. Go to the full post »


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#1
geno368

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Drive J is my secondary internal HD and disk 7 is an external drive that I can't access.  I am running Windows 10 and am a little lost.

 

http://speccy.pirifo...iY8iex0VV0Dbref

 


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#2
dmccoy

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Are you talking about the following Seagate FreeAgent GoFlex USB drive. It looks like it has some bad sectors. Are you able to see the drive but cannot access it? Please test the drive as follows and let me know the results.

Please Download and Run SeaTools for Windows
 
1.  Once it starts it will scan for all drives connected to your computer. 
2.  Select drive you want to test.
3.  Select the Long Generic Test under the Basic Tests menu
4.  When the test is complete you will see the result under Test Status
5.  The test will indicate either Pass or Fail. 
6.  Provide the Results in your reply.
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#3
phillpower2

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In addition to the above;

 

Operating System
Windows 10 Home 64-bit
Computer type: Desktop
Installation Date: 5/15/2018 12:11:14 PM
Windows Security Center
User Account Control (UAC): Enabled
Notify level: 0 - Never Notify
Firewall: Enabled
Windows Update
AutoUpdate: Not configured
Windows Defender
Windows Defender: Disabled
Antivirus
Avira Antivirus
Antivirus: Enabled
Virus Signature Database: Up to date
Windows Defender
Antivirus: Disabled
Virus Signature Database: Up to date
Malwarebytes
Antivirus: Enabled
Virus Signature Database: Up to date
 

Are you aware that Windows 8/8.1 and 10 have an updated version of Windows Defender that offers the same real time protection as Microsoft Security Essentials, you do not need third party AV protection and by not installing any you are reducing the possibility of potential conflicts and freeing up resources on your computer, information courtesy of admin here and here

 
Having more than one AV installed is a bad as they will conflict causing you all sorts of problems and may actually leave you totally unprotected  :alarm:
 
Free Space: 82 MB (18%)
Seagate FreeAgent GoFlex USB Device
Heads: 16
Cylinders: 121,601
Tracks: 31,008,255
Sectors: 1,953,520,065
SATA type: SATA-II 3.0Gb/s
Device type: Fixed
ATA Standard: ATA8-ACS
Serial Number: W100FZBH
Firmware Version Number: CC9F
LBA Size: 48-bit LBA
Power On Count: 750 times
Power On Time: 402.3 days
Speed: 5400 RPM
Features: S.M.A.R.T., AAM
Max. Transfer Mode: SATA II 3.0Gb/s
Used Transfer Mode: SATA II 3.0Gb/s
Interface: USB (SATA)
Capacity: 931 GB
Real size: 1,000,204,885,504 bytes
RAID Type: None
S.M.A.R.T
Status: Bad
Temperature: 44 °C
Temperature Range: OK (less than 50 °C)
S.M.A.R.T attributes
01
Attribute name: Read Error Rate
Real value: 0
Current: 129
Worst: 100
Threshold: 6
Raw Value: 007355C260
Status: Good
03
Attribute name: Spin-Up Time
Real value: 0 ms
Current: 96
Worst: 95
Threshold: 0
Raw Value: 0000000000
Status: Good
04
Attribute name: Start/Stop Count
Real value: 827
Current: 100
Worst: 100
Threshold: 20
Raw Value: 000000033B
Status: Good
05
Attribute name: Reallocated Sectors Count
Real value: 54,336
Current: 18
Worst: 18
Threshold: 36
Raw Value: 000000D440
Status: Bad
07
Attribute name: Seek Error Rate
Real value: 0
Current: 61
Worst: 59
Threshold: 30
Raw Value: 0000A31D97
Status: Good
09
Attribute name: Power-On Hours (POH)
Real value: 402d 7h
Current: 89
Worst: 89
Threshold: 0
Raw Value: 00000025B7
Status: Good
0A
Attribute name: Spin Retry Count
Real value: 0
Current: 100
Worst: 100
Threshold: 97
Raw Value: 0000000000
Status: Good
0C
Attribute name: Device Power Cycle Count
Real value: 750
Current: 100
Worst: 100
Threshold: 20
Raw Value: 00000002EE
Status: Good
B7
Attribute name: SATA Downshift Error Count
Real value: 0
Current: 100
Worst: 100
Threshold: 0
Raw Value: 0000000000
Status: Good
B8
Attribute name: End-to-End error / IOEDC
Real value: 0
Current: 100
Worst: 100
Threshold: 99
Raw Value: 0000000000
Status: Good
BB
Attribute name: Reported Uncorrectable Errors
Real value: 77
Current: 23
Worst: 23
Threshold: 0
Raw Value: 000000004D
Status: Good
BC
Attribute name: Command Timeout
Real value: 605,599,695,055
Current: 100
Worst: 83
Threshold: 0
Raw Value: 00008E00CF
Status: Good
BD
Attribute name: High Fly Writes (WDC)
Real value: 2
Current: 98
Worst: 98
Threshold: 0
Raw Value: 0000000002
Status: Good
BE
Attribute name: Airflow Temperature
Real value: 44 °C
Current: 56
Worst: 52
Threshold: 45
Raw Value: 002C15002C
Status: Good
BF
Attribute name: G-sense error rate
Real value: 0
Current: 100
Worst: 100
Threshold: 0
Raw Value: 0000000000
Status: Good
C0
Attribute name: Power-off Retract Count
Real value: 767
Current: 100
Worst: 100
Threshold: 0
Raw Value: 00000002FF
Status: Good
C1
Attribute name: Load/Unload Cycle Count
Real value: 856
Current: 100
Worst: 100
Threshold: 0
Raw Value: 0000000358
Status: Good
C2
Attribute name: Temperature
Real value: 44 °C
Current: 44
Worst: 48
Threshold: 0
Raw Value: 000000002C
Status: Good
C3
Attribute name: Hardware ECC Recovered
Real value: 0
Current: 38
Worst: 33
Threshold: 0
Raw Value: 007355C260
Status: Good
C5
Attribute name: Current Pending Sector Count
Real value: 8
Current: 100
Worst: 100
Threshold: 0
Raw Value: 0000000008
Status: Warning
C6
Attribute name: Uncorrectable Sector Count
Real value: 8
Current: 100
Worst: 100
Threshold: 0
Raw Value: 0000000008
Status: Warning
C7
Attribute name: UltraDMA CRC Error Count
Real value: 0
Current: 200
Worst: 200
Threshold: 0
Raw Value: 0000000000
Status: Good
F0
Attribute name: Head Flying Hours
Real value: 400d 18h
Current: 100
Worst: 253
Threshold: 0
Raw Value: 0000002592
Status: Good
F1
Attribute name: Total LBAs Written
Real value: 3,598,466,872
Current: 100
Worst: 253
Threshold: 0
Raw Value: 00D67C3F38
Status: Good
F2
Attribute name: Total LBAs Read
Real value: 446,322,583
Current: 100
Worst: 253
Threshold: 0
Raw Value: 001A9A5797
Status: Good
Partition 0
Partition ID: Disk #6, Partition #0
Size: 1.00 GB
Partition 1
Partition ID: Disk #6, Partition #1
Size: 500 GB
Partition 2
Partition ID: Disk #6, Partition #2
Size: 430 GB
 

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#4
geno368

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Thanks for the repies

The long generic test was 100% PASS

 

Phil, I was not aware of the antivirus issue.  I will uninstall the avira.

 

What is all the other stuff in red mean??


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#5
phillpower2

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The other stuff in red means that the USB HDD is failing, are you certain that you ran Seatools on the right drive, a 1TB can take a long time to carry out the long test + the WD USB HDD does not have any identification letters either for the entire drive or the partitions that are on it, this in Speccy and in your screenshot of Disk Manager in your previous thread, both do though show that the three partitions on the WD USB HDD are completely empty.

 

Download and run CrystalDisk info standard edition from here

 

Run the program, grab any screenshots and attach to your next reply for us.

 

To capture and post a screenshot;

Click on the ALT key + PRT SCR key..its on the top row..right hand side..now click on start...all programs...accessories...paint....left click in the white area ...press CTRL + V...click on file...click on save...save it to your desktop...name it something related to the screen your capturing... BE SURE TO SAVE IT AS A .JPG ...otherwise it may be to big to upload... then after typing in any response you have... click on browse...desktop...find the screenshot..select it and click on the upload button...then on the lower left...after it says upload successful...click on add reply like you normally would.
 

Screenshot instructions are provided to assist those that may read this topic but are not yet aware of the “how to”.


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#6
geno368

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I ran the seatools test again and am attaching the screenshot....it only took 15 seconds which doesn't seem right...

 

BTW, Phil, the WD is not a usb drive..it is an internal drive

 

Thanks

 

 

Attached Thumbnails

  • seagate results.jpg
  • disk info.jpg

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#7
phillpower2

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I ran the seatools test again and am attaching the screenshot....it only took 15 seconds which doesn't seem right...

 

 

You are correct, that is definitely not right and I suspect that the test only ran on a very small % of the drive, can you try checking the GoFlex with CrystalDisk and post a screenshot of the results.

 

You can see for yourself that the WDC WD5000AAKS-65YGA0 drive has issues, as you cannot access the drive through Windows I would suggest that you try using Puppy Linux, the details we can provide once we have taken a look at any results that you may have for checking the GoFlex with CrystalDisk.

 

BTW, Phil, the WD is not a usb drive..it is an internal drive

 

 

Aye sorry about that, got confused there for some reason, long day yesterday  :whistling:


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#8
dmccoy

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As you can see CrystalDisk is also showing issues with this drive. I am not sure what th issue is with Seatools. Please Post the log file as follows: Click on Help > View Log File.

 
Also as Phil mentioned make sure you completely remove Avira by using the following removal tool and following the guide. 

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#9
geno368

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dmccoy. I followed your suggestion about the uninstall.

 

Crystaldisk would not list the usb goflex drive to test it.

 

I am afraid it is toast, but I don't want to give up on the WD drive.  BTW, that one used to be my only boot drive.  all I remember that I did is remove it from the boot order in bios..what next?


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#10
dmccoy

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Okay good. Yeah it sounds like it is no longer any good. If you have files that you need to get off it then there are some possible software options that may work. What is the WD drive currently being used for? As Phil mentioned it currently is not assigned a drive letter. Do you have files on it you need?
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#11
geno368

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The WD drive is a slave drive and has my old OS as well as programs and docs.  It is drive letter J.....What I want to do is only have my OS on the SSD along with a couple of programs and then put all my other stuff on the other internal drive.  I will order another drive (1Tb) to replace the WD if it is bad.  I am attaching another file which shows disk 6 (goflex usb)  Why is disk J listed under the c drive?

Attached Thumbnails

  • diskmgmt.jpg

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#12
phillpower2

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Apologies for the delay, been doing some research on your ECS motherboard while at the same time trying to help the grandson with his ipad, Apple are so not me  :prop:

 

dmccoy. I followed your suggestion about the uninstall.

 

 


Darrin is a more than capable helper and I have a full day of meetings (tendering for work) tomorrow so may not be around until around 18:00 pm (UK time) it would make more sense for me to butt out and for Darrin to continue to help you, me being UK time as opposed to Darrin and yourself being US etc but I will still be around for a couple of hrs today.

 

For now, you may recall that in my reply #7 I mentioned Puppy Linux, Linux is a tool that many of use use when trying to recover data from an an inaccessible storage device, the Seagate external USB HDD looks beyond help because as previously mentioned the partitions on it are shown to be empty of any information, the data on the J: partition of your internal WDC HDD does though still appear to be there

 

A lot of information for you to take in below so take your time with it, as said Darrin is more than capable so any questions I am sure that he will be happy to answer them whiIe I cannot be around  :yes:  

 

We are if possible trying to make sure that you do not lose any data of the WDC HDD, before attempting to recover your data from the drive and if you are still presently online can you please let me know as I would like to address a couple of points from your posts above, dont want to muddle up the data recovery steps  :happy:

 

=================== 

***Required Hardware*** 

CD Burner (CDRW) Drive, 

Blank CD, 

Extra Storage Device (USB Flash Drive, External Hard Drive)

=================== 

 

1. Save these files to your Desktop/Burn Your Live CD:

  • Download Latest Puppy Linux ISO (i.e.: lupu-528.iso) 

     

    Download BurnCDCC ISO Burning Software 

     

    There are instructions on how to boot from flash drive with puppy here; http://www.pendrivel...e-from-windows/ 

     

     

     

  • Open BurnCDCC with Windows Explorer 

     

     

  • Extract All files to a location you can remember 

     

     

  • Double Click 1%20BurnCDCC%20Icon.PNGBurnCDCC 

     

     

  • Click Browse 2%20BurnCDCC%20Browse%20Button.PNG and navigate to the Puppy Linux ISO file you just downloaded 

     

     

  • Open/Double Click that file 

     

    IMPORTANT: Adjust the speed bar to CD: 4x DVD: 1x 

     

  • Click Start 3%20BurnCDCC%20Start%20Button.PNG 

     

     

  • Your CD Burner Tray will open automatically 

     

     

  • Insert a blank CD and close the tray 

     

     

  • Click OK 

     

     

Puppy Linux Live CD will now be created

 

 

2. Set your boot priority in the BIOS to CD-ROM first, Hard Drive Second 

 

  •  

     

     

  • Start the computer/press the power button 

     

     

  • Immediately start tapping the appropriate key to enter the BIOS, aka "Setup" 

     

    (Usually shown during the "Dell" screen, or "Gateway" Screen) 

     

  • Once in the BIOS, under Advanced BIOS Options change boot priority to: 

     

    CD-ROM 1st, Hard Drive 2nd 

     

  • Open your ROM drive and insert the disk 

     

     

  • Press F10 to save and exit 

     

     

  • Agree with "Y" to continue 

     

     

  • Your computer will restart and boot from the Puppy Linux Live CD 

     

     

    4%20BIOSBootPriorityImage.png 

     

 

 

 

 

3.  Recover Your Data 

 

  • Once Puppy Linux has loaded, it is actually running in your computer's Memory (RAM).  You will see a fully functioning Graphical User Interface similar to what you normally call "your computer".  Internet access may or may not be available depending on your machine, so it is recommended you print these instructions before beginning.  Also, double clicking is not needed in Puppy.  To expand, or open folders/icons, just click once.  Puppy is very light on resources, so you will quickly notice it is much speedier than you are used to.  This is normal.  Ready?  Let's get started. 

     

     

    3a. Mount Drives 

     

  • Click the Mount Icon located at the top left of your desktop. 5%20Puppy%20Linux%20Mount%20Icon.PNG 

     

     

  • A Window will open.  By default, the "drive" tab will be forward/highlighted.  Click on Mount for your hard drive. 

     

     

  • Assuming you only have one hard drive and/or partition, there may be only one selection to mount. 

     

     

  • USB Flash Drives usually automatically mount upon boot, but click the "usbdrv" tab and make sure it is mounted. 

     

     

  • If using an external hard drive for the data recovery, do this under the "drive" tab.  Mount it now. 

     

     

 

 

3b. Transfer Files.

  •  

     

     

  • At the bottom left of your desktop a list of all hard drives/partitions, USB Drives, and Optical Drives are listed with a familiar looking hard drive icon. 

     

     

  • Open your old hard drive i.e. sda1 

     

     

  • Next, open your USB Flash Drive or External Drive. i.e. sdc or sdb1 

     

     

  • If you open the wrong drive, simply X out at the top right corner of the window that opens. (Just like in Windows) 

     

     

  • From your old hard drive, drag and drop whatever files/folders you wish to transfer to your USB Drive's Window. 

     

     

 

 

For The Novice:  The common path to your pictures, music, video, and documents folders for XP is: Documents and Settings >> All Users (or each individual name of each user, for Vista and above  C:\Users\$USERNAME\[...]. CHECK All Names!) >> Documents >> You will now see My Music, My Pictures, and My Videos

 

Remember to only click once!  No double clicking!  Once you drag and drop your first folder, you will notice a small menu will appear giving you the option to move or copy.  Choose COPY each time you drag and drop. 

 

YOU ARE DONE!!!  Simply click Menu >> Mouse Over Shutdown >> Reboot/Turn Off Computer.  Be sure to plug your USB Drive into another working windows machine to verify all data is there and transferred without corruption. Congratulations! 

 

 

 

PuppyLinux528screenshot.png 

 

 

For computers that have UEFI as opposed to legacy BIOS, to be able to boot from your USB device you may need to disable secure boot and change UEFI to CSM Boot, not all computers and BIOS are the same, please refer to your user manual if you have one as the following steps are only one such example.

Restart the computer, Windows 8 and 8.1 from the Start or desktop screen move your mouse pointer over the upper or lower right corner of the screen, when the Windows Charms appear click the Settings Charm, click on Power and then the Restart option.

Windows 10, Click on Start,Power and then Restart.

While the computer is re-starting,you will need to continually tap or hold down the particular key that will allow you to access the BIOS on your computer, we will use the F2 key as an example here;

After restarting the computer, when the screen goes black, press and hold down the F2 key, wait for the BIOS to load.

Select Security -> Secure Boot and then Disabled.

Select Advanced -> System Configuration and then Boot Mode.

Change UEFI Boot to CSM Boot.

Save the changes and Exit the BIOS, commonly F10.

If your computer will not boot into Windows at all, power up or restart the computer continually tap or hold down the key that will allow you to access the BIOS on your computer and then do the following;

Select Security -> Secure Boot and then Disabled.

Select Advanced -> System Configuration and then Boot Mode.

Change UEFI Boot to CSM Boot.

Save the changes and Exit the BIOS, commonly F10.

 

 

Crystaldisk would not list the usb goflex drive to test it.

 

I am afraid it is toast, but I don't want to give up on the WD drive.

 

 

You appear accepting of the GoFlex being bad, any reason for that as in "do you know something that we don`t know" has it been dropped or banged etc


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#13
geno368

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Thanks so much for your help.  I have just now been able to check your post and am available to work on this. 

I have had external usb HD in the past that don't have much longevity so I am thinking this goflex is bad.  I hope not but don't know anything else to do. The drive has not been damaged at all.  If I could access it I would like to reformat it.


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#14
geno368

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✓  Best Answer

I have been making progress but it is slow going.  I am waiting on another new external usb drive I ordered for backups.


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#15
123Runner

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Not to butt in here, but wasn't there 2 AV's installed and operational?

 

Did you leave windows defender disabled and just go with Malwarebytes?

Just checking so that you only have 1 AV installed and enabled.

 

"Windows Defender
Windows Defender: Disabled
Antivirus
Avira Antivirus
Antivirus: Enabled
Virus Signature Database: Up to date
Windows Defender
Antivirus: Disabled
Virus Signature Database: Up to date
Malwarebytes
Antivirus: Enabled
Virus Signature Database: Up to date"

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