My grandaughter was using an HP 2000 laptop computer running Windows 10 Home with 4GB of ram to do her school work on and it started giving her a problem. After it boots and the screen comes up to enter her password, everything is normal until she enters the password and and the desktop appears with all icons. Then monitor starts going on and off every couple of seconds. The mouse and keyboard has no effect, I cannot click on anything and make it work.
I managed somehow to run diagnostics. It allowed me to download updates but it took hours (literally hours) to download, verify and install these updates. Everything went ok but it didn't fix the problem. The monitor still goes black then the desktop appears every couple of seconds.
I have tried everything that I can get the computer to let me do but nothing has helped.
Any idea what could cause this and how to fix it?
Edited by mwredt, 07 August 2018 - 08:13 AM.