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Windows 10, Disc full but no files?

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Best Answer tinas777 , 10 September 2018 - 07:43 AM

Many thanks for your help, it is appreciated. After a battle, which included deleting everything I could, running dism (I think I’ve got the spelling right there?) and talking a bit on HPs fo... Go to the full post »


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#1
tinas777

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Hi,

 

All was well until I installed Google drive and tried an auto sync. I have a small drive and it tried to sync with a folder that was bigger than my drive (Oops!!!).

 

I've stopped the sync, which I noticed when the disc got full (I'm feeling really stupid here!). Deleted the synced files. Google drive didn't seem to want to stop syncing. so I uninstalled it and deleted all the files I can find.

 

Now my disc is full and I can't find the files. They are in the Windows directory, but remain elusive. I set it so hidden files are visible but am still struggling to find anything.

 

Any help will be gratefully accepted :)

 

Tina


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#2
dmccoy

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Download and run the following tool and it show you what is using the most disk space, etc. If you want us to take a look then upload a screenshot.

 

https://windirstat.net/download.html


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#3
tinas777

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Download and run the following tool and it show you what is using the most disk space, etc. If you want us to take a look then upload a screenshot.

 

https://windirstat.net/download.html

 

Hi,

 

Thanks for your reply :)

 

I ran the tool and its a load of windows files (I wasn't expecting that!). System cleanup tools dont seem to have shifted them. I guess if I had a massive disc they wouldnt be noticed but I'm using external drives so only have 30gb on the PC itself.

 

Google tells me they have something to do with updates, can I just delete them?

 

Thanks again

Tina

 


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#4
tinas777

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Sorry, I'm not sure what went wrong with the attachment!

Attached Thumbnails

  • windows screen.jpg

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#5
dmccoy

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Please expand the Windows folder and upload another screenshot.
 
Also run the following.
 
Download Speccy to your desktop
 
1. File > Publish Snapshot. This saves your snapshot to their servers
2. Copy and Paste the link to your next Reply


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#6
tinas777

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Hi,

 

Sorry for the delay! Believe me, I really do nee to get this pc sorted. Life just keeps chucking curve balls at me.

 

I've appended the screen shot and the link is here:

 

http://speccy.pirifo...CA5WVyazZGioumu

 

The PC is trying to install some windows updates, and failing due to a disc space shortage. Its asking me to clear some space in the windows updates are on the control panel.

 

Many thanks for your help, I really do appreciate it :-)

 

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  • windows screen.jpg

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#7
dmccoy

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We can try cleaning it up to free some more space but you really need to either replace your hard drive with a larger one or you are going to keep running into these issues. I would recommend at least 120GB or more.

 

To Free up more space follow the steps follow the guides below

 

https://support.micr...-up-drive-space

 

https://support.micr...-up-drive-space


Edited by dmccoy, 06 September 2018 - 01:16 PM.

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#8
tinas777

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✓  Best Answer
Many thanks for your help, it is appreciated. After a battle, which included deleting everything I could, running dism (I think I’ve got the spelling right there?) and talking a bit on HPs forum (they offered nothing more than on here really), I have given up.

Today I took It back to the shop and told them that it can’t successfully perform a windows update (in this case 1803 which needs 8gb), therefore it’s not “fit for purpose”.

I got my money back easily, the benefits of using a decent retailerI guess
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#9
dmccoy

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You are welcome and Good to hear you got your money back.


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