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Windows 10 freezing

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#1
Ste

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Hi, I have a second desktop computer running Windows 10 pro. As it was once the main system it always ran well but now it has started to ‘freeze’ after 10 to 30 mins. At first it would freeze the picture and also the sound (a continuous tone), but now it is just the picture. I have to press restart to get back into it.

 

This happens when I leave the system on with a browser active. I have also run system file checker using 'Revo Uninstaller' twice; the first time it froze at 90% finished, the second time it froze at 40%.

I have checked the graphics driver and it seems to be the latest for the installed card. I wondered if it could be overheating but I have checked the CP fan which is working and as I said, it does not have a problem if a it is not active so I am puzzled and can’t figure out if it is a software or a hardware issue. Any ideas? 


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#2
dmccoy

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Please follow the steps below to help troubleshoot your system. Let me know if you have any questions.

Step 1:
Speccy
Download Speccy to your desktop

1. File > Publish Snapshot. This saves your snapshot to their servers
2. Copy and Paste the link to your next Reply

Step 2:
Click on Start menu
Type command to start searching
Right click on command prompt in list and select Run Administrator
Copy and Paste each the commands below into the command prompt and press Enter key

1. sfc /scannow (best to run 2-3 times, rebooting after each time)

2. (Windows 8 or higher)
dism /online /cleanup-image /restorehealth

If any Errors are found with sfc /scannow then:
Copy and Paste the following command, and press ENTER:
findstr /c:"[SR]" %windir%\Logs\CBS\CBS.log >"%userprofile%\Desktop\sfcdetails.txt"
This will copy sfcdetails.txt to your desktop
Upload sfcdetails.txt file

Step 3:
Download the enclosed SystemDiagnostics.zip file to your desktop
Uncompress the SystemDiagnostics.zip file to your desktop
Right clink on SystemDiagnostics.bat and select Run as Administrator
Once it is finished, it will create a SystemDiagnostics folder on your desktop
Compress the folder to a SystemDiagnostics.zip file
Upload to your reply
 
How to Compress/Uncompress .Zip files

Step 4:
Perform a clean boot in Windows as in the link below and test. Let me know if it works in this mode.
http://support.microsoft.com/kb/929135

Attached Files


Edited by dmccoy, 26 August 2018 - 12:17 PM.

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#3
Ste

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Hi, thanks for that. The ‘Speccy Snapshot link' is below. I ran ‘sfc /scannow’ three times and it found no problems.

 

I ran ‘dism /online /cleanup-image /restorehealth ‘ and it said it completed successfully.

 

I have attached the Diagnostic zip file.

 

 

 

 

 

Snapshot link:

 

 

 

 

 

 

Attached Files


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#4
dmccoy

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Okay what happens when you performed Step 4. Did it stop freezing or did you notice any differences in performance? I will check out your other logs.


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#5
dmccoy

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One issue I found is that you are using two different Antivirus programs, Windows Defender and F-Secure. 

 

Having more than one antivirus installed and running can cause several issues. Antivirus programs don't play very well with each other because all of them want to control the system and resources. This can slow a system down considerably and cause a variety of issues such as erratic system behavior, Slow system, Freezing and even BSODs that can completely lock the operating system down. Also having more than one antivirus installed can produce false positives and actually provide less protection.

 

I recommend only using Windows Defender. The integrated Windows antivirus programs are far lighter on resources and do not contain any of the extra junkware, ads, or paid upgrades like other antivirus programs. Most importantly, since it is made by Microsoft as part of the system it doesn't need work-arounds or hooks into your system, so its actually safer and provides better performance than other antivirus programs.

 

F-Secure Removal Tool:

ftp://ftp.f-secure.com/support/tools/uitool/UninstallationTool.zip

ftp://ftp.f-secure.com/support/tools/uitool/UninstallationTool.zip

 

Also run the following Steps next:

 

Run Chkdsk

  • Click on Start menu

  • Type in command
  • Right click on Command Prompt in list and select Run as Administrator
  • Copy and Paste the command into the command window

     

    chkdsk C:/r (Change to the correct driver letter if needed)

     

    Important! If SSD then use chkdsk /fIf the following message is displayed: Choose Y

"Chkdsk cannot run because the volume is in use by another

process.  Would you like to schedule this volume to be

checked the next time the system restarts? (Y/N)"

 

Click on Start menu

Type in command

Right click on Command Prompt in list and select Run as Administrator

Copy and Paste the following command into the command console

This will create a file called ChkdskLog.txt on your desktop

Upload this file to your next reply

wevtutil qe Application /rd:true /f:text /c:1 /q:*[System[Provider[@Name='Microsoft-Windows-Wininit']]] > "%USERPROFILE%\Desktop\ChkdskLog.txt

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#6
Ste

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Hi, Well, your instructions seem to have solved the issue. I removed F-secure and the problem was still there, but after running chkdsk C:/r, which took a while, the system didn’t freeze and utube videos have been playing on it for a few hours without a problem.

I am a bit confused though. I have to admit I have never given Windows Defender much consideration and didn’t exactly know what it did. In the past the built in Windows defences have usually been disregarded as not being good enough and a ‘proper’ anti-virus would be needed. At least that is what I was told. Also, I have another laptop as well as my main system that both have F-secure installed without any issues, in fact I pay extra per month so I can add this program to more than one system which, according to TalkTalk, is supposed to have won some award or other. I have to add that I have never had virus problems on these systems.

The other point I am curious about is that I thought I was checking the disk using the tools on Revo Uninstaller which I presume you are familiar with (‘check disk’ & ‘system file checker’). Is the chkdsk C:/r a different instruction than RU uses? Just curious.

I will be keeping your instructions in case I have future problems. Very grateful for your help, thanks.

 

​Steve

 


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#7
Ste

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Hello again, Sorry, I spoke too soon. Although it seemed fine I put it on today as I was working in the room where I keep it. I had youtube on and after about 30mins it crashed as originally - sound (a continuous tone) and picture.

Is it time to consider a hardware problem now or do you have any other ideas?


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#8
dmccoy

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Try running in clean boot mode as follows and see if it freezes or not.
 
Perform a clean boot in Windows as in the link below and test. Let me know if it works in this mode.
http://support.microsoft.com/kb/929135

 

Also provide a list of Drivers as follows:

  • Press the Windows + X keys to open the Advanced menu
  • Select Windows Powershell (Admin) from the menu
  • Copy and paste the command below in the code box and press Enter
  • This will create file called drivers.txt on your Desktop
  • Upload the file to your reply
Get-WmiObject -Class Win32_PnpSignedDriver | where-object {$_.Driverdate -ne $null } | Sort-Object Description | Select-Object @{Label="Description";Expression={$_.Description}}, @{Label="DriverVersion";Expression={$_.DriverVersion}}, @{Label="DriverDate";Expression={$_.ConvertToDateTime($_.DriverDate)}}, @{Label="DeviceID";Expression={$_.DeviceID}}, @{Label="Manufacturer";Expression={$_.Manufacturer}}| Format-table -AutoSize | out-file "$env:USERPROFILE\Desktop\drivers.txt"

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#9
Ste

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I seem to be having problems with this.

When I follow the directions for ‘safe boot’ and click ‘select all’ services then ‘disable all’ I just see the timer icon and nothing else happens so I have to restart. I tried this three times. If I click on ‘safe boot’ and restart it doesn’t crash but I could only try this by playing music, the sound and internet being off.

 

As for the second instruction; when I click on the windows key and ‘X’ I don’t see Windows Power shell as an option?


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#10
dmccoy

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When I follow the directions for ‘safe boot’ and click ‘select all’ services then ‘disable all’ I just see the timer icon and nothing else happens so I have to restart.

 

Please upload a screenshot of this step.

 

See the following link for other methods of running Powershell as Admin

https://www.top-pass...-in-windows-10/


Edited by dmccoy, 04 September 2018 - 03:21 PM.

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#11
Ste

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Hi, Sorry for the delay but I had more problems. It wouldn’t boot up properly saying ‘Main Bios Checksum Error’. This happened a few times and then it didn’t recognise an operating system. I looked at the BIOS and it was trying to boot from a second drive which I store files on. When I corrected it, it booted up but then repeated the same problem on the next boot. I disconnected the other drive and cleared the cmos by disconnecting the battery. It then attempted to update the OS a few times and finally did so.

 

Turning off Windows services then became possible and I ran Youtube for a few hours without a problem again.

 

On rebooting I presume Windows Services are now active again but don’t know if the problem has been corrected by the update as I have only just found time to let it run. However, I am attaching the drivers list as requested.

 

Attached Files


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#12
dmccoy

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Turning off Windows services then became possible and I ran Youtube for a few hours without a problem again.
 

 

 

By this do you mean you performed a Clean Boot? If so, it will stay in that mode until you change it back to Normal mode.Turning off Windows services then became possible and I ran Youtube for a few hours without a problem again.

 

If that is the case then we need to try and figure out what is causing the problem as follows. Let me know if any questions.

 

Follow the guide in the link below under the following heading:

How to determine what is causing the problem after you do a clean boot

https://support.micr...boot-in-windows

 

More detailed guide

https://www.tenforum...-conflicts.html


Edited by dmccoy, 08 September 2018 - 01:54 PM.

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#13
Ste

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Hi, Yes, I performed a clean boot.

 

On reading your last post and checking out the link you left, I realized that the procedure for finding out the source of the problem may be time consuming so I thought I would first check to see if the problem was still there by turning on Windows services again.

 

I expected to see the same issue again but that was not the case. After leaving the system on playing videos for several hours and trying that a second time after rebooting, it seems that the problem has disappeared. It also boots up faster that it did whilst the problem existed.

 

I don’t know exactly what caused the changes and can only guess that it was the update.

 

As it is working properly at the moment I think I will leave things as they are but in the event of more problems I will be following your instructions. Thanks yet again for your help, at least I have learned something from the process.


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#14
dmccoy

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Okay then let me know if you need anything else.


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