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computer running slowwww, Chrome will not open up, freezes, pop-up ads


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#16
RKinner

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Process Monitor says yours belongs to Research In Motion:

 

C:\Program Files (x86)\Common Files\Research In Motion\Tunnel Manager\mDNSResponder.exe


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#17
Krueg9651

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?  I'm confused.  What do I do based on that statement? 


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#18
RKinner

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Sorry.  Posted in the wrong thread. 


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#19
RKinner

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Go into Task Scheduler, then drill down to SoftwareProtectionPlatform.  In the next pane over doubleclick on SvcRestartTask.  A new window should open.  Click on the Triggers tab then on the Daily task.  Click on Edit.

 

Try to change the Start Date to 11/9/2018.  (There is a little calendar icon you can click on to use to set the date.)  OK.


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#20
Krueg9651

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I followed that step but when I tried to click ok, I get this image (see attached) 


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#21
RKinner

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No attachment


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#22
Krueg9651

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My mistake.  Here is what I get after clicking OK

Attached Thumbnails

  • task scheduler message.JPG

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#23
RKinner

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That's odd:

 

SID: S-1-5-20
Name: NT Authority
Description: Network Service

 

Doesn't have a password as far as I know.  Let's see if FRST can unlock it for us:

 

Download the attached fixlist.txt to the same location as FRST

Attached File  fixlist.txt   574bytes   4 downloads

Run FRST and press Fix
A fix log will be generated please post that

Reboot if the fix doesn't reboot it for you

Run FRST again as before.  Make sure Addition.txt is checked and hit Scan.  Post both logs.

 


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