I think I'm infected
Posted 22 October 2018 - 07:53 AM
Posted 22 October 2018 - 08:59 AM
OK. Leave Process Explorer running and try to capture a log if the popup comes back.
Posted 22 October 2018 - 10:33 AM
pop ups still bothering me
Posted 22 October 2018 - 11:07 AM
OK. Let's look at the files that have no signature.
in the FRST search box and Search Files. Post the log.
Posted 22 October 2018 - 12:39 PM
Posted 23 October 2018 - 05:25 AM
Your files appear to be the same as mine. Go in to Chrome and go to:
Scroll to the bottom and click on Advanced.
Scroll almost to the bottom until you find the System section.
Posted 24 October 2018 - 07:49 AM
if I turn chrome off ... no pop-ups ...
I was just wondering ... if I uninstalled chrome and then reinstall it, do you think that might solve the problem?
Posted 24 October 2018 - 08:14 AM
Probably but try just resetting it first:
Scroll to the bottom and click on Advanced
Scroll to the bottom where it says:
Then click on
Posted 25 October 2018 - 11:28 AM
reset everything and it's been 6 hours ... no pop-ups with or without the game running
Posted 25 October 2018 - 01:08 PM
Hopefully that's the last of it. I think when you reset it you probably lost all of your extensions. When you add them back I would wait a day between each to make sure the extension is not going to cause problems before adding the next one. I would start with Ublock Origin. It's the best ad-blocker I've found. Then if you use Facebook you have to have F. B. Purity. Makes Facebook usable again. Keep extensions at a minimum as each one you add slows the browser down a tad.
Time to clean up:
If we used FRST to clean your PC:
right click on FRST.exe or FRST64.exe (whichever you used) and rename it to uninstall.exe. Then right click on uninstall.exe and Run as Admin.
If we installed Speccy it needs to be uninstalled. Process Explorer, VEW, AdwCleaner, JRT and their logs and Speccy's log can just be deleted.
Also make sure you have the latest versions of any adobe.com products you use like Shockwave, Flash or Acrobat. Flash is now the most malware targeted program so it must be kept up to date. Be careful with Adobe. They are fond of offering optional downloads like yahoo or Ask toolbars or that worthless McAfee Security Scan. Go slow and uncheck the optional stuff.
If you use Chrome/Firefox/Edge then get the Ublock Origin extension. For IE go to adblockplus.org and get the program.
If Chrome/Firefox is slow loading make sure it only has the current Java add-on. Then download and run Speedy Fox.
http://www.crystalidea.com/speedyfox. Close Chrome/Firefox/Skpe. Hit Optimize. You can run it any time that Chrome/Firefox seems slow starting..
(If it complains about Chrome still running you can stop it with Task Manager or go into Chrome then go to:
Hit Advanced at the bottom of the page then scroll down to near the bottom where it says System.
Continue running background apps when Google Chrome is closed
to Off (slide the blue thing to the left and it turns brown)
You can run it any time that Chrome/Firefox seems slow starting.
If the browser is still slow then go in and disable all of your extensions, close the browser and Optimize with SpeedyFox then restart the browser. If that helps then one or more of your extensions is at fault. Go back in and turn them on one at a time and see if you can figure out which ones slow things down the most.
If you use Facebook you need FB Purity: http://www.fbpurity.com/
To prevent a relatively new phishing attack: In Firefox, type:
If the URL changes to https://www.apple.cominstead of the correct value
in the URL box and hit Enter. You should get a new page of options (if you get a notice about voiding the warranty just cancel the warning). In the Search box put in
You should only get 2 options:
We want it to say True but by default it is False so double click on it to toggle from False to True.
"network.standard-url.punycode-host" Leave this one at default of False.
Close and restart firefox.
If you are a Facebook user get the FB Purity extension for your browser:
This will stop all of the suggested pages and ads so that Facebook loads much quicker.
Be warned: If you use Limewire, utorrent or any of the other P2P programs you will probably be coming back to the Malware Removal forum. If you must use P2P then submit any files you get to http://virustotal.combeforeyou open them.
Due to a recent rise in the number of Crytolocker infections I am now recommending you install:
It's currently a free version.
If you have a router, log on to it today and change the default password! If using a Wireless router you really should be using encryption on the link. Use the strongest (newest) encryption method that your router and PC wireless adapter support especially if you own a business. See http://www.king5.com...0637284.htmlandhttp://www.seattlepi...ted-1344185.php for why encryption is important. If you don't know how, visit the router maker's website. They all have detailed step by step instructions or a wizard you can download.
Special note on Java. Old Java versions should be removed after first clearing the Java Cache by following the instructions in:
Then remove the old versions by going to Control Panel, Programs and Features and Uninstall all Java programs which are not the latest. If in doubt uninstall all. These may call themselves: Java Runtime, Runtime Environment, Runtime, JRE, Java Virtual Machine, Virtual Machine, Java VM, JVM, VM, J2RE, J2SE. Get the latest version from Java.com. They will usually attempt to foist some garbage like the Ask toolbar, Yahoo toolbar or McAfee Security Scan on you as part of the download. Just uncheck the garbage before the download (or install) starts. If you use a 64-bit browser and want the 64-bit version of Java you need to use it to visit java.com.
Due to multiple security problems with Java we are now recommending that it not be installed unless you absolutely know you need it. IF that is the case then go to Control Panel, Java, Security and slide it up to the highest level. OK.
Recommended software: (I'm not saying you should download these just that if you have a need for a new program these are safe and work)
Compression: 7-zip. Avoid WinRar and WinZip as the free versions have adware.
Video Player: VLC Unlike Windows Medi Player it never seems to need extra files to work.
Photo organizer and editor: Google's Picasa. While it has been discontinued by Google you can still get it at:
Office like free program: Open Office: https://www.openoffice.org/download/
Free Anti-Virus: Avast
Free Malware prevention: MBAM: Free version at https://www.malwareb...m/mwb-download/
Can run with your anti-virus.
Paid Anti-Virus: Kaspersky or BitDefender
Root Kit Detector: MBAR: https://www.malwareb...om/antirootkit/
Process Explorer: Show you what is running on the PC. Like Task manager but better: http://live.sysinter...com/procexp.exe
WhoCrashed: Why did your system crash?
Then click on Download free home edition
where it says:
Comprehensible crash dump analysis tool
for Windows 10/8.1/8/7/Vista/XP/2012/2008/2003 (x86 and x64)
http://www.filehippo.com/download_speccy (Look in the upper right for the Download
Latest Version button - Do NOT press the large Start Download button on the upper left!) Decline CCleaner if offered. Pay attention to SMART info on your hard drives and to temps. If in doubt about temps try:
SpeedFan: Try speedfan
Download, save and Install it (Win 7 or Vista right click and Run As Admin.) then run it.
Download Flash and Video. To save flash video. Works with Firefox. https://addons.mozil...lash-and-video/This allows you to start a recording and then switch to a different window and record another video.
With Win 10 only there is a new Game recorder program. It's supposed to only work for games but it works nicely to record any video you watch. Hit the Win key + Alt + r to start the recorder. The first time it asks you if it is looking at a game. Just tell it yes. After that it starts recording whenever you bring it up. Videos are saved to the Captures folder under Videos. You can only record what you watch so limited to only one video at a time. Best to go to full screen before starting the recorder.
Advanced System Care
Any P2P software especially if it comes from Conduit.
Driver updating software.
PC fixing or Speed up software.
Running more than one anti-virus.
Seagate hard drives. If you have one it's going to fail on you so backup your data now!
My help is free but if you wish to show your appreciation, please donate to Kwiaht instead of me. It's an Orcas Island environmental organization that I volunteered with: http://www.kwiaht.org/donate.htm
(The name means something like "clean place" in one of the local native-American dialects)
Posted 27 October 2018 - 07:13 AM
Thank you for all your help ... I REALLY do appreciate it. I wish we had the money at this time to allow me to donate, but circumstances make that impossible at this time.
If it weren't for people like you, I would be up the creek without a paddle. Take Care and God Bless!
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