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Brand new Laptop running very slow after windows 10 upgrade

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#1
alternate

alternate

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Hi, folks. Need help here.

I bought a brand new laptop Lenovo Ideapad 120s-14IAP and after just 2 days after an automatic win10 upgrade it runs very slow and laggy. When I look at my hard drive space almost 85% is used...can we fix that...I just cannot return it to Best Buy because I'm out of the country now.


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#2
dmccoy

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Please follow the steps below to help troubleshoot your system. Let me know if you have any questions.

Step 1:
Speccy
Download Speccy to your desktop

1. File > Publish Snapshot. This saves your snapshot to their servers
2. Copy and Paste the link to your next Reply

Step 2:
Click on Start menu
Type command to start searching
Right click on command prompt in list and select Run Administrator
Copy and Paste each the commands below into the command prompt and press Enter key

1. sfc /scannow (best to run 2-3 times, rebooting after each time)

2. (Windows 8 or higher)
dism /online /cleanup-image /restorehealth

If any Errors are found with sfc /scannow then:
Copy and Paste the following command, and press ENTER:
copy %windir%\Logs\CBS\CBS.log >"%userprofile%\Desktop\CBS.txt"

This will copy CBS.txt to your desktop
Upload CBS.txt file
(if it is to large then compress to a .zip file and/or use file sharing site and provide the link)

Step 3:
Download the enclosed SystemDiagnostics.zip file to your desktop
Uncompress the SystemDiagnostics.zip file to your desktop
Right clink on SystemDiagnostics.bat and select Run as Administrator
Once it is finished, it will create a SystemDiagnostics folder on your desktop
Compress the folder to a SystemDiagnostics.zip file
Upload to your reply
 
How to Compress/Uncompress .Zip files

Step 4:
Download Process Explorer to your desktop
  • Right Click on the procexp64.exe or procexp.exe and Select Run As Administrator
  • In the View menu click on Select Columns
  • Check Verified Signer, Virus Total on Process Image Tab
  • Select the Process I/O tab and check Reads, Rights and click OK
  • Select Options Menu and Check Verify ImageSignatures, VirusTotal.com > Check Virustotal.com
  • Double Click on the CPU Column to sort by highest CPU usage.
  • (Highest CPU Processes should be at the top once sorted properly)
  • Wait approximately a minute
  • Select Save or Save As from the File menu
  • Save SystemIdleProcess.txt to Desktop
  • Upload file to your reply
Step 5:
Perform a clean boot in Windows as shown in the link below and test. Let me know if it works in this mode.
http://support.microsoft.com/kb/929135

Step 6:
Download and run the following program. It will help you find what is using the most disk space. If you need more guidance then post screenshots showing the largest usage.
https://windirstat.net
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#3
dmccoy

dmccoy

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Here are a couple good guides on how to free up disk space as well.

7 best ways to free up hard drive space on Windows 10
https://www.windowscentral.com/best-7-ways-free-hard-drive-space-windows-10 

How to Free Up Hard Disk Space on Windows 10
https://www.pcmag.com/feature/362009/how-to-free-up-hard-disk-space-on-windows-10 
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#4
alternate

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Hi Laptop is doing better now but I dont know if thats the optimum capacity
 
-http://speccy.pirifo...nhMiSp7CbSk2QGx
 
-no errors on the sfc/ scannow
 
-I couldnt find your enclosed SystemDiagnostics.zip file
 
-Process    CPU    Private Bytes    Working Set    PID    Description    Company Name    Verified Signer    VirusTotal    I/O Reads    I/O Writes
software_reporter_tool.exe    37.73    15,204 K    12,080 K    8328    Software Reporter Tool    Google    (Verified) Google Inc    0/67    222,968    799
SettingSyncHost.exe    19.11    21,728 K    19,936 K    5892    Host Process for Setting Synchronization    Microsoft Corporation    (Verified) Microsoft Windows    0/68    3,276    3,956
System Idle Process    14.45    52 K    8 K    0                    0    0
procexp64.exe    8.45    34,920 K    43,672 K    10892    Sysinternals Process Explorer    Sysinternals - www.sysinternals.com    (Verified) Microsoft Corporation    0/67    560    4
Memory Compression    5.11    1,364 K    456,360 K    1780                The system cannot find the file specified.    0    0
dwm.exe    3.20    45,288 K    13,244 K    1196                The system cannot find the file specified.    0    0
System    2.33    152 K    0 K    4                    0    0
Interrupts    2.18    0 K    0 K    n/a    Hardware Interrupts and DPCs                0    0
svchost.exe    1.50    24,620 K    12,232 K    1292    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher    0/67    0    0
MsMpEng.exe    1.48    205,740 K    53,392 K    6196    Antimalware Service Executable    Microsoft Corporation    (Verified) Microsoft Corporation    0/66    0    0
csrss.exe    1.16    2,316 K    1,092 K    740                The system cannot find the file specified.    0    0
lsass.exe    0.61    7,988 K    3,664 K    860    Local Security Authority Process    Microsoft Corporation    (Verified) Microsoft Windows Publisher    0/67    0    0
OneDrive.exe    0.61    25,428 K    4,764 K    6992    Microsoft OneDrive    Microsoft Corporation    (Verified) Microsoft Corporation    0/68    2,131    34,886
svchost.exe    0.60    6,708 K    5,892 K    1064    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher    0/67    0    0
explorer.exe    0.41    61,316 K    41,016 K    4788    Windows Explorer    Microsoft Corporation    (Verified) Microsoft Windows    0/67    75,456    8,696
firefox.exe    0.40    220,140 K    25,324 K    4020    Firefox    Mozilla Corporation    (Verified) Mozilla Corporation    0/68    106,044    67,396
services.exe    0.12    3,964 K    1,784 K    828                The system cannot find the file specified.    0    0
Lenovo.Modern.ImController.PluginHost.CompanionApp.exe    0.10    38,332 K    3,292 K    7312    Lenovo.Modern.ImController.PluginHost    Lenovo Group Limited    (Verified) Lenovo    0/69    121    1
OfficeClickToRun.exe    0.06    37,716 K    1,800 K    2584    Microsoft Office Click-to-Run (SxS)    Microsoft Corporation    (Verified) Microsoft Corporation    0/66    0    0
svchost.exe    0.05    11,644 K    4,680 K    996    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher    0/67    0    0
firefox.exe    0.05    157,816 K    17,712 K    6872    Firefox    Mozilla Corporation    (Verified) Mozilla Corporation    0/68    131,553    233,587
RuntimeBroker.exe    0.05    8,204 K    1,360 K    7220    Runtime Broker    Microsoft Corporation    (Verified) Microsoft Windows    0/68    20,356    16
SearchIndexer.exe    0.04    23,412 K    6,124 K    5864    Microsoft Windows Search Indexer    Microsoft Corporation    (Verified) Microsoft Windows    0/65    0    0
Lenovo.Modern.ImController.PluginHost.SettingsApp.exe    0.04    29,216 K    4,436 K    5008    Lenovo.Modern.ImController.PluginHost    Lenovo Group Limited    (Verified) Lenovo    0/67    115    1
RuntimeBroker.exe    0.04    10,976 K    2,980 K    5584    Runtime Broker    Microsoft Corporation    (Verified) Microsoft Windows    0/68    50,895    5
Lenovo.Modern.ImController.PluginHost.Device.exe    0.03    35,836 K    3,888 K    9796    Lenovo.Modern.ImController.PluginHost    Lenovo Group Limited    (Verified) Lenovo    0/68    427    68
firefox.exe    0.02    15,532 K    5,808 K    8544    Firefox    Mozilla Corporation    (Verified) Mozilla Corporation    0/68    82,445    62,771
ctfmon.exe    0.01    3,152 K    4,320 K    4524                The system cannot find the file specified.    0    0
esif_assist_64.exe    0.01    1,240 K    356 K    4184                The system cannot find the file specified.    1    272
svchost.exe    0.01    5,796 K    8,148 K    2036    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher    0/67    0    0
chrome.exe    0.01    93,788 K    19,336 K    8968    Google Chrome    Google Inc.    (Verified) Google Inc    0/65    10,119    7,074
svchost.exe    < 0.01    24,560 K    2,848 K    1300    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher    0/67    0    0
AdminService.exe    < 0.01    9,348 K    436 K    2536    Windows Setup API    Windows ® Win 7 DDK provider    (Verified) Microsoft Windows Hardware Compatibility Publisher    0/67    0    0
svchost.exe    < 0.01    19,476 K    4,624 K    1388    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher    0/67    0    0
svchost.exe    < 0.01    9,624 K    8,236 K    2592    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher    0/67    0    0
Lenovo.Modern.ImController.exe    < 0.01    43,400 K    8,580 K    2648    Lenovo.Modern.ImController    Lenovo Group Limited    (Verified) Lenovo    0/56    0    0
svchost.exe    < 0.01    15,948 K    3,560 K    1332    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher    0/67    0    0
svchost.exe    < 0.01    52,404 K    316 K    2560    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher    0/67    0    0
WUDFHost.exe        25,152 K    0 K    388                The system cannot find the file specified.    0    0
WUDFHost.exe        1,488 K    0 K    924                The system cannot find the file specified.    0    0
winlogon.exe        2,308 K    0 K    812                The system cannot find the file specified.    0    0
wininit.exe        1,248 K    0 K    724                The system cannot find the file specified.    0    0
utility.exe        2,276 K    0 K    6616    This utility controls special keyboard functions like hotkeys and function keys, on your Lenovo notebook.    Lenovo(beijing) Limited    (Verified) Lenovo    0/67    1    0
uihost.exe        11,492 K    0 K    4136    McAfee WebAdvisor    McAfee, Inc.    (Verified) McAfee    0/68    2,277    1,095
taskhostw.exe        6,496 K    684 K    4312    Host Process for Windows Tasks    Microsoft Corporation    (Verified) Microsoft Windows    0/65    86    1,307
taskhostw.exe        9,344 K    0 K    4716                The system cannot find the file specified.    100    950
SystemSettingsBroker.exe        2,484 K    16 K    8096    System Settings Broker    Microsoft Corporation    (Verified) Microsoft Windows    0/68    1    0
svchost.exe        1,904 K    1,436 K    720    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher    0/67    0    0
svchost.exe        5,556 K    2,316 K    2224    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher    0/67    0    0
svchost.exe        13,236 K    1,396 K    4220    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher    0/67    2,970    8,194
svchost.exe        3,180 K    768 K    1916    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher    0/67    0    0
svchost.exe        12,064 K    3,768 K    1872    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher    0/67    0    0
svchost.exe        3,588 K    1,960 K    1116    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher    0/67    0    0
svchost.exe        2,396 K    664 K    1892    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher    0/67    0    0
svchost.exe        2,036 K    232 K    8464    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher    0/67    0    0
svchost.exe        15,152 K    0 K    1380    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher    0/67    0    0
svchost.exe        2,128 K    0 K    1956    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher    0/67    0    0
svchost.exe        2,428 K    0 K    2732    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher    0/67    0    0
svchost.exe        1,708 K    0 K    6444    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher    0/67    0    0
spoolsv.exe        5,288 K    0 K    2280    Spooler SubSystem App    Microsoft Corporation    (Verified) Microsoft Windows    0/67    0    0
software_reporter_tool.exe        3,280 K    1,224 K    5668    Software Reporter Tool    Google    (Verified) Google Inc    0/67    777    786
software_reporter_tool.exe        2,160 K    68 K    1620    Software Reporter Tool    Google    (Verified) Google Inc    0/67    3    3
smss.exe        480 K    0 K    340                The system cannot find the file specified.    0    0
smartscreen.exe        12,800 K    820 K    10688    Windows Defender SmartScreen    Microsoft Corporation    (Verified) Microsoft Windows    0/66    18    2
SkypeBackgroundHost.exe    Suspended    2,064 K    0 K    5688    Microsoft Skype    Microsoft Corporation    (No signature was present in the subject) Microsoft Corporation    0/68    2    0
sihost.exe        6,212 K    844 K    4192    Shell Infrastructure Host    Microsoft Corporation    (Verified) Microsoft Windows    0/68    194    0
ShellExperienceHost.exe    Suspended    49,588 K    0 K    3884    Windows Shell Experience Host    Microsoft Corporation    (Verified) Microsoft Windows    0/67    400    77
servicehost.exe        27,480 K    1,052 K    2680    McAfee WebAdvisor    McAfee, Inc.    (Verified) McAfee    0/67    0    0
sedsvc.exe        3,352 K    16 K    5188    sedsvc    Microsoft Corporation    (Verified) Microsoft Windows    0/66    0    0
SecurityHealthService.exe        4,456 K    8 K    2772    Windows Security Health Service    Microsoft Corporation    (Verified) Microsoft Windows Publisher    0/68    0    0
SearchUI.exe    Suspended    106,860 K    0 K    5232    Search and Cortana application    Microsoft Corporation    (Verified) Microsoft Windows    0/67    2,404    3,351
RuntimeBroker.exe        10,944 K    3,032 K    5696    Runtime Broker    Microsoft Corporation    (Verified) Microsoft Windows    0/68    87    3
RuntimeBroker.exe        2,072 K    0 K    8912    Runtime Broker    Microsoft Corporation    (Verified) Microsoft Windows    0/68    0    0
RemindersServer.exe    Suspended    9,344 K    0 K    2512    Reminders WinRT OOP Server    Microsoft Corporation    (Verified) Microsoft Windows    0/69    228    309
RAVCpl64.exe        4,032 K    0 K    6716    Realtek HD Audio Manager    Realtek Semiconductor    (Verified) Realtek Semiconductor Corp.    0/64    1    0
RAVBg64.exe        5,928 K    172 K    6804    HD Audio Background Process    Realtek Semiconductor    (Verified) Realtek Semiconductor Corp.    0/68    1    0
RAVBg64.exe        5,916 K    0 K    6936    HD Audio Background Process    Realtek Semiconductor    (Verified) Realtek Semiconductor Corp.    0/68    0    0
NisSrv.exe        5,448 K    8 K    5432    Microsoft Network Realtime Inspection Service    Microsoft Corporation    (Verified) Microsoft Corporation    0/68    0    0
MSASCuiL.exe        1,828 K    16 K    6656    Windows Defender notification icon    Microsoft Corporation    (Verified) Microsoft Windows    0/67    1    0
IntelCpHeciSvc.exe        3,796 K    0 K    2552    IntelCpHeciSvc Executable    Intel Corporation    (Verified) Intel® pGFX    0/68    0    0
IntelCpHDCPSvc.exe        1,464 K    0 K    2544    Intel HD Graphics Drivers for Windows®    Intel Corporation    (Verified) Intel® pGFX    0/68    0    0
igfxEM.exe        3,420 K    0 K    4680    igfxEM Module    Intel Corporation    (Verified) Intel® pGFX    0/67    0    3
igfxCUIService.exe        1,616 K    0 K    1668    igfxCUIService Module    Intel Corporation    (Verified) Intel® pGFX    0/68    0    0
HostAppServiceUpdater.exe        4,936 K    12 K    6500    Host App Service Updater    SweetLabs, Inc    (Verified) SweetLabs Inc.    0/66    1,420    222
fontdrvhost.exe        3,748 K    700 K    944                The system cannot find the file specified.    0    0
fontdrvhost.exe        1,536 K    0 K    952                The system cannot find the file specified.    0    0
firefox.exe        28,336 K    0 K    8564    Firefox    Mozilla Corporation    (Verified) Mozilla Corporation    0/68    3,162    2,388
firefox.exe        21,644 K    0 K    4232    Firefox    Mozilla Corporation    (Verified) Mozilla Corporation    0/68    1,259    99
FileCoAuth.exe        4,292 K    5,024 K    2084    Microsoft OneDriveFile Co-Authoring Executable    Microsoft Corporation    (Verified) Microsoft Corporation    0/67    10,885    2
esif_uf.exe        1,592 K    0 K    2660    Intel® Dynamic Platform and Thermal Framework    Intel Corporation    (Verified) Intel Corporation - pGFX    0/66    0    0
dllhost.exe        1,536 K    6,480 K    2508    COM Surrogate    Microsoft Corporation    (Verified) Microsoft Windows    0/66    1    0
dllhost.exe        3,456 K    0 K    1988    COM Surrogate    Microsoft Corporation    (Verified) Microsoft Windows    0/66    152    159
dasHost.exe        1,044 K    0 K    1884                The system cannot find the file specified.    0    0
csrss.exe        1,624 K    156 K    628                The system cannot find the file specified.    0    0
conhost.exe        5,204 K    0 K    8540    Console Window Host    Microsoft Corporation    (Verified) Microsoft Windows    0/66    0    0
chrome.exe        25,824 K    1,464 K    10768    Google Chrome    Google Inc.    (Verified) Google Inc    0/65    325    541
chrome.exe        55,524 K    4,220 K    9476    Google Chrome    Google Inc.    (Verified) Google Inc    0/65    1,739    419
chrome.exe        36,576 K    5,288 K    9376    Google Chrome    Google Inc.    (Verified) Google Inc    0/65    1,053    1,358
chrome.exe        13,408 K    1,428 K    576    Google Chrome    Google Inc.    (Verified) Google Inc    0/65    172    206
chrome.exe        2,012 K    0 K    9964    Google Chrome    Google Inc.    (Verified) Google Inc    0/65    14    12
chrome.exe        1,952 K    0 K    6252    Google Chrome    Google Inc.    (Verified) Google Inc    0/65    2    0
browserhost.exe        4,260 K    0 K    9564    McAfee WebAdvisor    McAfee, Inc.    (Verified) McAfee    0/68    2,054    287
backgroundTaskHost.exe    Suspended    7,956 K    0 K    7320    Background Task Host    Microsoft Corporation    (Verified) Microsoft Windows    0/67    38    1
audiodg.exe        8,536 K    216 K    2816                The system cannot find the file specified.    1    0
ApplicationFrameHost.exe        4,620 K    0 K    6924    Application Frame Host    Microsoft Corporation    (Verified) Microsoft Windows    0/68    72    0

 

 

I just cant past the screenprint of the windirstat... error says Im not allowed to post that image extension


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#5
phillpower2

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Storage
29GB Hitachi Hynix HBG4a2 (SD (SSD))

 

 
The specs of the present storage device mean that you will not be able to download and install the cumulative update 1803 due to the lack of free storage space, not being able to update Windows puts you at risk of malware attack so this needs to be rectified asap.
 
NB: I really cannot understand why they sell this sort of spec computer with Windows as the OS, the consumer is inevitably being sold something not fit for purpose.

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#6
dmccoy

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Good points. The only option to upgrade is to use a usb drive to provide the extra storage needed during the update. Enclosed is the systemdiag file.
 

 

I just cant past the screenprint of the windirstat... error says Im not allowed to post that image extension

 

 

You will need to compress your files to a .zip file and/or share via a google drive, dropbox, onedrive, ect. If you need a free sharing site then checkout one of the following below:
 
Free File Sharing Sites:
 
Did you  perform some of the space saving steps in the links above and did it help? 

Attached Files


Edited by dmccoy, 23 October 2018 - 11:32 AM.

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#7
martinsmith123

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Please follow the steps below to help troubleshoot your system. Let me know if you have any questions.

Step 1:
Speccy
Download Speccy to your desktop

1. File > Publish Snapshot. This saves your snapshot to their servers
2. Copy and Paste the link to your next Reply

Step 2:
Click on Start menu
Type command to start searching
Right click on command prompt in list and select Run Administrator
Copy and Paste each the commands below into the command prompt and press Enter key

1. sfc /scannow (best to run 2-3 times, rebooting after each time)

2. (Windows 8 or higher)
dism /online /cleanup-image /restorehealth

If any Errors are found with sfc /scannow then:
Copy and Paste the following command, and press ENTER:
copy %windir%\Logs\CBS\CBS.log >"%userprofile%\Desktop\CBS.txt"

This will copy CBS.txt to your desktop
Upload CBS.txt file
(if it is to large then compress to a .zip file and/or use file sharing site and provide the link)

Step 3:
Download the enclosed SystemDiagnostics.zip file to your desktop
Uncompress the SystemDiagnostics.zip file to your desktop
Right clink on SystemDiagnostics.bat and select Run as Administrator
Once it is finished, it will create a SystemDiagnostics folder on your desktop
Compress the folder to a SystemDiagnostics.zip file
Upload to your reply
 
How to Compress/Uncompress .Zip files

Step 4:
Download Process Explorer to your desktop

  • Right Click on the procexp64.exe or procexp.exe and Select Run As Administrator
  • In the View menu click on Select Columns
  • Check Verified Signer, Virus Total on Process Image Tab
  • Select the Process I/O tab and check Reads, Rights and click OK
  • Select Options Menu and Check Verify ImageSignatures, VirusTotal.com > Check Virustotal.com
  • Double Click on the CPU Column to sort by highest CPU usage.
  • (Highest CPU Processes should be at the top once sorted properly)
  • Wait approximately a minute
  • Select Save or Save As from the File menu
  • Save SystemIdleProcess.txt to Desktop
  • Upload file to your reply
Step 5:
Perform a clean boot in Windows as shown in the link below and test. Let me know if it works in this mode.
http://support.microsoft.com/kb/929135

Step 6:
Download and run the following program. It will help you find what is using the most disk space. If you need more guidance then post screenshots showing the largest usage.
https://windirstat.net

 

 

Well explained...thanks for sharing the post...


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