Jump to content

Welcome to Geeks to Go - Register now for FREE

Geeks To Go is a helpful hub, where thousands of volunteer geeks quickly serve friendly answers and support. Check out the forums and get free advice from the experts. Register now to gain access to all of our features, it's FREE and only takes one minute. Once registered and logged in, you will be able to create topics, post replies to existing threads, give reputation to your fellow members, get your own private messenger, post status updates, manage your profile and so much more.

Create Account How it Works
Photo

External drive seen but cannot access anything on it

External drive

  • Please log in to reply

#1
OZDOUG

OZDOUG

    Member

  • Member
  • PipPipPip
  • 212 posts
Hi,
I have a WD Elements 1Tb external storage drive. Had it a few years but most of that it sat in a drawer. On it I know are copies of films & music & some rather excellent pics of a volcano in Iceland.
I have been trying to get access to it on 3 different laptops.....all running Windows 10. 
 
Drive plugs in, sounds from it of of disk spinning then it's, 'spin, click, click.....spin, click click' for about 30secs then stops.
 
Drive does not show up in File Explorer, or when I select 'This PC' in File Explorer.
 
If I go to Control Panel\Hardware and Sound\Devices and Printers it shows up there. I select it & once again it's 'spin, click, click.....spin, click click' continuously until I select to exit Control Panel.
 
It even shows up on 'Safely Remove Hardware, etc' & allows me to remove the device....but it is still spinning & clicking until I physically unplug it.
 
It appears to be a sealed unit so no obvious way to pull it apart to see what's going on inside. I am willing to do that.  :smashcomp:
 
In my limited opinion it sounds like a mechanical issue but I am willing to do a bit of work to see if it can be fixed/saved. 
 
Any ideas would be very welcome!

  • 0

Advertisements


#2
RKinner

RKinner

    Malware Expert

  • Expert
  • 21,305 posts
  • MVP

search for:

 

disk management

 

hit Enter

 

This should bring up Disk Management window.  Note which drives it sees.

 

Plug in the drive.  Does it see the drive?  Does it show any partitions?  If you see partitions, right click on each and Change Drive Letter and paths and assign an unused drive letter to each partition.

 

If you do not see the drive then search for

 

device manager

 

hit Enter

 

This should bring up Device Manager window.  Click on the arrow in front of Disk Drives so you can see what drives are on the PC.  Do you see your drive?  (unplug it from USB and you should see it vanish)

 

If you don't see it then then View, Show Hidden Devices.  Now look in the right pane for yellow flagged devices.  Right click on one and select properties then click on the Details tab.  Change Property to Hardware IDs.  Click on the top one then right click and copy.  Paste that into a reply.  Repeat for all yellow flagged devices.


  • 0

#3
SleepyDude

SleepyDude

    Trusted Helper

  • Malware Removal
  • 4,681 posts

Hi,

Is this a 2.5" or 3.5" drive?


  • 0

#4
OZDOUG

OZDOUG

    Member

  • Topic Starter
  • Member
  • PipPipPip
  • 212 posts

Hi SD.....& thanks!

I believe it is a 2.5". In trying to be sure of that (have no paperwork at home on it any longer) it seems that a few others have been facing the same issue. This little vid is exactly my unit & what I am seeing!

 

 

I can hear a small click noise from inside the unit when I unplug it & tilt it this way or that...not sure if that helps?!......


  • 0

#5
OZDOUG

OZDOUG

    Member

  • Topic Starter
  • Member
  • PipPipPip
  • 212 posts
RKinner......apologies as I did not see your replay at first!!!
 
OK so I selected Disk Management & the device eventually showed up but not 'initialized' & no partitions. Screen grab below:
disk management result.JPG
 
Also then selected Device manager, Disk Drives & device is shown - no yellow flag. 
device manager & disk drives result.JPG
Selected Properties, Details, changed Property to Hardware IDs. Screen grab below:
Properties-Details results.JPG

  • 0

#6
RKinner

RKinner

    Malware Expert

  • Expert
  • 21,305 posts
  • MVP

Does the drive spin when plugged in?  usually if you pick it up and turn it a bit you will feel a gyroscope effect if it's running.

 

There should be a part number on it somewhere.  See if you can find it.


  • 0

#7
OZDOUG

OZDOUG

    Member

  • Topic Starter
  • Member
  • PipPipPip
  • 212 posts

RK,

 

Definite hum, vibrations as if internal mechanics are running.....no discernible gyroscopic effect I can feel.

 

Screen grabs below of all numbers I can find.....most likely the "P/N" number as a wild guess!!!   :laughing:

IMG_E0954.JPG

IMG_E0955.JPG

 


  • 0

#8
RKinner

RKinner

    Malware Expert

  • Expert
  • 21,305 posts
  • MVP

Western Digital WD Blue WD10JMVW 1TB 2.5" USB 3.0 External Hard Drive

 

in a wdbuzg0010bbk-03 WD Elements Portable assembly.

 

You might try Western Digital's Data Diagnostic

 

https://support.wdc....0&lang=en&p=306

 

There are several youtube videos on disassembly and repair

 

Expect if you pry off the feet you will find access to screws so you can start the disassembly.


  • 0

#9
OZDOUG

OZDOUG

    Member

  • Topic Starter
  • Member
  • PipPipPip
  • 212 posts

Thanks RK.

There are no screws under the feet pads so I got the top plate off. I also noticed a rattle whenever I tilt the unit so hopefully it's a simple fix.....once I get it open!

I'll check on the videos & whatever other info I can find, get some tools & get busy!  

 

(Always wanted to do this so now have a chance!!)

 

Thanks again!!


  • 0

#10
OZDOUG

OZDOUG

    Member

  • Topic Starter
  • Member
  • PipPipPip
  • 212 posts

RK,

Got the drive out of the case but can not get to the internal disks & head themselves. Removed all screws that I could find but either I am not supposed to or there is a clip or something that I cannot see. I steadil prised the top cover open enough to be able to watch the operation inside. The disk spins up, then the read head/arm comes over.......then flicks straight back....it tries this every so often which is the source of the clicks. 

The small rattle I could hear turns out to be the LED light which is a bit loose.......

 

I then ran the WD Data Diagnostic but it cannot see the drive to be able to run anything.......so I'm stuck now I think.


  • 0

Advertisements


#11
RKinner

RKinner

    Malware Expert

  • Expert
  • 21,305 posts
  • MVP

Too bad.


  • 0

#12
OZDOUG

OZDOUG

    Member

  • Topic Starter
  • Member
  • PipPipPip
  • 212 posts

True.......but I think I'll play with it some more to see if I can understand how the read arm system works & maybe why it keeps switching back. 

I no longer have the data at this point so I have nothing to lose.....& am curious!!

 

Thanks for your help RK.....much appreciated!


  • 0

#13
SpywareDr

SpywareDr

    Member 3k

  • Member
  • PipPipPipPipPipPip
  • 3,475 posts

... see if I can understand ... why it keeps switching back.

 

When most hard drives spin up they attempt to access track 0 (zero). After several failed attempts, they eventually give up.


  • 0

#14
OZDOUG

OZDOUG

    Member

  • Topic Starter
  • Member
  • PipPipPip
  • 212 posts

Thanks for that S-Dr......that's something I did not know.

So after a bit of a think & a quick Google for any related info I am getting the impression that the info stored on track0 is required for the reading head to access the remainder of the disk.

I'm trying to understand why such access would now be impossible if the HDD hasn't been obviously damaged in the past or even over used perhaps...........

 

Is it possible that the track0 info just somehow becomes corrupted even if the disk is otherwise sound?


  • 0

#15
SpywareDr

SpywareDr

    Member 3k

  • Member
  • PipPipPipPipPipPip
  • 3,475 posts

When the mirror-finished platters are spinning, the heads are flying on a cushion of air less than 1/20 the thickness of a human hair above the platters. If the heads touch the platters, they scrape the magnetically recorded data right off of the platters in that location. Now you also have that loose, scraped debris flying around. and when it gets caught between the heads and platters, it causes even more damage. This is also why they suggest not opening a hard drive unless you're in a Class 100 clean room. The dust in the air is thicker than the distance between the heads and platters.

 

But hey, it is your hard drive to do with as you wish. ;) :)


  • 0






Similar Topics


Also tagged with one or more of these keywords: External drive

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

As Featured On:

Microsoft Yahoo BBC MSN PC Magazine Washington Post HP