[RKinner]

Usually a slow shutdown is caused by a program so try:

 

Check for a bad program:
Search for:

msconfig

Hit Enter

Go to Services tab and click on the box to hide Microsoft Services then uncheck
everything that remains.  Go to Startup tab and uncheck everything.  OK and
reboot. THe changes you make will not do anything until after a reset so you only the second shutdown might improve. If it doesn't shutdown faster then go back into msconfig and recheck the
things you turned off.  If it helps then go back and turn on a few items each
time until you find the culprit.
 

[Advertisements]

ya i saw a skinny about slow shut downs i was gonna read up on. but thanks i will do this. it will probably be a few days when i post the result simply bc i cant stand to sit and just keep rebooting my computer lol. but i will try my best to do it asap. i've already unchecked several of the services i do not recognize, still slow shut down.  all the start up programs are the same and they didn't cause me issues before.

 

i think i need to make a custom win7 boot drive. do you know if anyone on the forums here can help with that? i of course have an official win7 copy already. just would like to have it have the programs i have and the updates and the settings already there too.

[darkmj16]

ya i saw a skinny about slow shut downs i was gonna read up on. but thanks i will do this. it will probably be a few days when i post the result simply bc i cant stand to sit and just keep rebooting my computer lol. but i will try my best to do it asap. i've already unchecked several of the services i do not recognize, still slow shut down.  all the start up programs are the same and they didn't cause me issues before.

 

i think i need to make a custom win7 boot drive. do you know if anyone on the forums here can help with that? i of course have an official win7 copy already. just would like to have it have the programs i have and the updates and the settings already there too.

[RKinner]

https://support.micr...tem-repair-disc

 

https://www.microsof...wnload/windows7

[darkmj16]

o ya i know about that but i was wanting to make a more general install copy. bc soon ill be building myself an AMD desktop and wont need this intel... stuff.

 

but heres an update, think i might have a problem? i started ticking off sevices before finally uncheck all of them (i did check hide microsoft services) and shutdown drop to 3min 39... still longer then what it was but is that considered normal?

 

however start up more then doubled in time, taking up to 5min 15 sec is what i clocked it at. and then theres the problem of i can barely use the computer (bc intels B.S.). some of the services that i disabled just so happen to control the bluetooth, usb3.0, mouse pad, audio, internet, and varous programs being able to start and update. while windows did manage to get some drivers working most of them didnt. (again it was mostly anything branded intel) so im open to suggestions. if it wasnt for the fact id lose all my music, movies, docs i would of just done a format already.

[RKinner]

You can get a clean copy of windows 7

https://www.microsof...wnload/windows7

You will need a valid license number.  Not sure you will be able to transfer your current license to a different PC.

 

You might need to recheck the intel stuff and retry it. 

 

We can look at the boot log and see if there is anything funny going on:

 

In msconfig, click on Boot then on Boot Log.  OK Reboot.  Then look for

c:\windows\ntbtlog.txt

 

This is a hidden file so you have to tell Windows to let you see it:

 

http://www.howtogeek...-windows-vista/

 

We can also check your hard drive to see if it is up to speed:

HD Tune

https://www.lifewire...-review-2624561

 

Actual download is at:

 

http://www.hdtune.co.../hdtune_255.exe

 

Download, Save, right click and Run As Admin.  Run the Benchmark test and report your min, max & average transfer times.  Ideally the graph would be flat or slightly tilted to the right.  On a bad drive you will see sharp drops.  The fewer programs running at the same time the better.  Pause your anti-virus.

 

[darkmj16]

i would think id be able to put it on a new computer since i have the key but who knows. microsoft does have its little ehhs sometimes. ill figure it out later. lets fix this thing.

 

yep i re enabled the intel stuff ofcourse. since slow speeds. at this point im wondering if this is what its suppose to be like.

 

heres the nbtlog.... not very encouraging but im not sure what half of it means 

 

Did not load driver AFD.SYS

Did not load driver AFD.SYS

Did not load driver AFD.SYS

Did not load driver AFD.SYS

Did not load driver @nettun.inf,%isatap.displayname%;Microsoft ISATAP Adapter

Did not load driver @nettun.inf,%isatap.displayname%;Microsoft ISATAP Adapter

Did not load driver @nettun.inf,%isatap.displayname%;Microsoft ISATAP Adapter

Did not load driver @nettun.inf,%isatap.displayname%;Microsoft ISATAP Adapter

Did not load driver @nettun.inf,%isatap.displayname%;Microsoft ISATAP Adapter

Did not load driver @nettun.inf,%isatap.displayname%;Microsoft ISATAP Adapter

Did not load driver @battery.inf,%*compbatt.devicedesc%;Microsoft Composite Battery

Did not load driver @netavpna.inf,%mp-agilevpn-dispname%;WAN Miniport (IKEv2)

Did not load driver @netrasa.inf,%mp-l2tp-dispname%;WAN Miniport (L2TP)

Did not load driver @netrasa.inf,%mp-bh-dispname%;WAN Miniport (Network Monitor)

Did not load driver @netrasa.inf,%mp-ip-dispname%;WAN Miniport (IP)

Did not load driver @netrasa.inf,%mp-ipv6-dispname%;WAN Miniport (IPv6)

Did not load driver @netrasa.inf,%mp-pppoe-dispname%;WAN Miniport (PPPOE)

Did not load driver @netrasa.inf,%mp-pptp-dispname%;WAN Miniport (PPTP)

Did not load driver @netsstpa.inf,%mp-sstp-dispname%;WAN Miniport (SSTP)

Did not load driver @oem20.inf,%devicedescription%;TAP-Windows Adapter V9

Loaded driver \SystemRoot\System32\Drivers\mbamswissarmy.sys

Did not load driver AFD.SYS

Did not load driver AFD.SYS

Did not load driver AFD.SYS

Did not load driver AFD.SYS

Did not load driver AFD.SYS

Did not load driver AFD.SYS

Did not load driver AFD.SYS

Did not load driver AFD.SYS

Did not load driver AFD.SYS

Did not load driver AFD.SYS

Did not load driver AFD.SYS

Did not load driver AFD.SYS

Did not load driver AFD.SYS

Did not load driver AFD.SYS

Did not load driver AFD.SYS

Did not load driver AFD.SYS

Did not load driver AFD.SYS

Did not load driver AFD.SYS

Did not load driver AFD.SYS

Did not load driver AFD.SYS

Did not load driver AFD.SYS

Did not load driver AFD.SYS

Did not load driver AFD.SYS

Did not load driver AFD.SYS

Did not load driver AFD.SYS

Did not load driver AFD.SYS

Did not load driver AFD.SYS

Did not load driver AFD.SYS

Did not load driver AFD.SYS

Did not load driver AFD.SYS

Did not load driver AFD.SYS

Did not load driver AFD.SYS

Did not load driver AFD.SYS

Did not load driver AFD.SYS

Did not load driver AFD.SYS

Did not load driver AFD.SYS

Did not load driver AFD.SYS

Did not load driver AFD.SYS

Did not load driver AFD.SYS

Did not load driver AFD.SYS

Did not load driver AFD.SYS

Did not load driver @nettun.inf,%isatap.displayname%;Microsoft ISATAP Adapter

Did not load driver @nettun.inf,%isatap.displayname%;Microsoft ISATAP Adapter

Did not load driver @nettun.inf,%isatap.displayname%;Microsoft ISATAP Adapter

Did not load driver @nettun.inf,%isatap.displayname%;Microsoft ISATAP Adapter

Did not load driver @nettun.inf,%isatap.displayname%;Microsoft ISATAP Adapter

Did not load driver @nettun.inf,%isatap.displayname%;Microsoft ISATAP Adapter

Did not load driver @battery.inf,%*compbatt.devicedesc%;Microsoft Composite Battery

Did not load driver @netavpna.inf,%mp-agilevpn-dispname%;WAN Miniport (IKEv2)

Did not load driver @netrasa.inf,%mp-l2tp-dispname%;WAN Miniport (L2TP)

Did not load driver @netrasa.inf,%mp-bh-dispname%;WAN Miniport (Network Monitor)

Did not load driver @netrasa.inf,%mp-ip-dispname%;WAN Miniport (IP)

Did not load driver @netrasa.inf,%mp-ipv6-dispname%;WAN Miniport (IPv6)

Did not load driver @netrasa.inf,%mp-pppoe-dispname%;WAN Miniport (PPPOE)

Did not load driver @netrasa.inf,%mp-pptp-dispname%;WAN Miniport (PPTP)

Did not load driver @netsstpa.inf,%mp-sstp-dispname%;WAN Miniport (SSTP)

Did not load driver @oem20.inf,%devicedescription%;TAP-Windows Adapter V9

Did not load driver AFD.SYS

Did not load driver AFD.SYS

Loaded driver \SystemRoot\System32\Drivers\mbamswissarmy.sys

Did not load driver AFD.SYS

Did not load driver AFD.SYS

Did not load driver AFD.SYS

Did not load driver AFD.SYS

Did not load driver AFD.SYS

Did not load driver @nettun.inf,%isatap.displayname%;Microsoft ISATAP Adapter

Did not load driver @nettun.inf,%isatap.displayname%;Microsoft ISATAP Adapter

Did not load driver @nettun.inf,%isatap.displayname%;Microsoft ISATAP Adapter

Did not load driver @nettun.inf,%isatap.displayname%;Microsoft ISATAP Adapter

Did not load driver @nettun.inf,%isatap.displayname%;Microsoft ISATAP Adapter

Did not load driver @nettun.inf,%isatap.displayname%;Microsoft ISATAP Adapter

Did not load driver @battery.inf,%*compbatt.devicedesc%;Microsoft Composite Battery

Did not load driver @netavpna.inf,%mp-agilevpn-dispname%;WAN Miniport (IKEv2)

Did not load driver @netrasa.inf,%mp-l2tp-dispname%;WAN Miniport (L2TP)

Did not load driver @netrasa.inf,%mp-bh-dispname%;WAN Miniport (Network Monitor)

Did not load driver @netrasa.inf,%mp-ip-dispname%;WAN Miniport (IP)

Did not load driver @netrasa.inf,%mp-ipv6-dispname%;WAN Miniport (IPv6)

Did not load driver @netrasa.inf,%mp-pppoe-dispname%;WAN Miniport (PPPOE)

Did not load driver @netrasa.inf,%mp-pptp-dispname%;WAN Miniport (PPTP)

Did not load driver @netsstpa.inf,%mp-sstp-dispname%;WAN Miniport (SSTP)

Did not load driver @oem20.inf,%devicedescription%;TAP-Windows Adapter V9

 Service Pack 111 18 2018 12:57:47.109

Loaded driver \SystemRoot\system32\ntoskrnl.exe

Loaded driver \SystemRoot\system32\hal.dll

Loaded driver \SystemRoot\system32\kdcom.dll

Loaded driver \SystemRoot\system32\mcupdate_GenuineIntel.dll

Loaded driver \SystemRoot\system32\PSHED.dll

Loaded driver \SystemRoot\system32\CLFS.SYS

Loaded driver \SystemRoot\system32\CI.dll

Loaded driver \SystemRoot\system32\drivers\Wdf01000.sys

Loaded driver \SystemRoot\system32\drivers\WDFLDR.SYS

Loaded driver \SystemRoot\system32\drivers\ACPI.sys

Loaded driver \SystemRoot\system32\drivers\WMILIB.SYS

Loaded driver \SystemRoot\system32\drivers\msisadrv.sys

Loaded driver \SystemRoot\system32\drivers\pci.sys

Loaded driver \SystemRoot\system32\drivers\vdrvroot.sys

Loaded driver \SystemRoot\system32\DRIVERS\iusb3hcs.sys

Loaded driver \SystemRoot\System32\drivers\partmgr.sys

Loaded driver \SystemRoot\system32\drivers\compbatt.sys

Loaded driver \SystemRoot\system32\drivers\BATTC.SYS

Loaded driver \SystemRoot\system32\drivers\volmgr.sys

Loaded driver \SystemRoot\System32\drivers\volmgrx.sys

Loaded driver \SystemRoot\System32\drivers\mountmgr.sys

Loaded driver \SystemRoot\system32\drivers\atapi.sys

Loaded driver \SystemRoot\system32\drivers\ataport.SYS

Loaded driver \SystemRoot\system32\drivers\msahci.sys

Loaded driver \SystemRoot\system32\drivers\PCIIDEX.SYS

Loaded driver \SystemRoot\system32\DRIVERS\iaStorA.sys

Loaded driver \SystemRoot\system32\DRIVERS\storport.sys

Loaded driver \SystemRoot\system32\drivers\amdxata.sys

Loaded driver \SystemRoot\system32\drivers\fltmgr.sys

Loaded driver \SystemRoot\system32\drivers\fileinfo.sys

Loaded driver \SystemRoot\System32\Drivers\Ntfs.sys

Loaded driver \SystemRoot\System32\Drivers\msrpc.sys

Loaded driver \SystemRoot\System32\Drivers\ksecdd.sys

Loaded driver \SystemRoot\System32\Drivers\cng.sys

Loaded driver \SystemRoot\System32\drivers\pcw.sys

Loaded driver \SystemRoot\System32\Drivers\Fs_Rec.sys

Loaded driver \SystemRoot\system32\drivers\ndis.sys

Loaded driver \SystemRoot\system32\drivers\NETIO.SYS

Loaded driver \SystemRoot\System32\Drivers\ksecpkg.sys

Loaded driver \SystemRoot\System32\drivers\tcpip.sys

Loaded driver \SystemRoot\System32\drivers\fwpkclnt.sys

Loaded driver \SystemRoot\system32\drivers\avgRvrt.sys

Loaded driver \SystemRoot\system32\drivers\avgVmm.sys

Loaded driver \SystemRoot\system32\drivers\vmstorfl.sys

Loaded driver \SystemRoot\system32\drivers\volsnap.sys

Loaded driver \SystemRoot\System32\Drivers\spldr.sys

Loaded driver \SystemRoot\System32\drivers\rdyboost.sys

Loaded driver \SystemRoot\System32\Drivers\mup.sys

Loaded driver \SystemRoot\system32\DRIVERS\iaStorF.sys

Loaded driver \SystemRoot\System32\drivers\hwpolicy.sys

Loaded driver \SystemRoot\System32\DRIVERS\fvevol.sys

Loaded driver \SystemRoot\system32\drivers\disk.sys

Loaded driver \SystemRoot\system32\drivers\CLASSPNP.SYS

Loaded driver \SystemRoot\system32\drivers\avgbuniva.sys

Loaded driver \SystemRoot\system32\drivers\avgbloga.sys

Loaded driver \SystemRoot\system32\drivers\avgbidsha.sys

Loaded driver \SystemRoot\system32\DRIVERS\cdrom.sys

Loaded driver \SystemRoot\system32\drivers\avgSP.sys

Loaded driver \SystemRoot\system32\drivers\avgSnx.sys

Loaded driver \SystemRoot\System32\Drivers\Null.SYS

Loaded driver \SystemRoot\System32\Drivers\Beep.SYS

Loaded driver \SystemRoot\system32\drivers\avgKbd.sys

Loaded driver \SystemRoot\System32\drivers\vga.sys

Loaded driver \SystemRoot\System32\DRIVERS\RDPCDD.sys

Loaded driver \SystemRoot\system32\drivers\rdpencdd.sys

Loaded driver \SystemRoot\system32\drivers\rdprefmp.sys

Loaded driver \SystemRoot\System32\Drivers\Msfs.SYS

Loaded driver \SystemRoot\System32\Drivers\Npfs.SYS

Loaded driver \SystemRoot\system32\DRIVERS\tdx.sys

Loaded driver \SystemRoot\system32\drivers\afd.sys

Loaded driver \SystemRoot\System32\DRIVERS\netbt.sys

Loaded driver \SystemRoot\system32\DRIVERS\wfplwf.sys

Loaded driver \SystemRoot\system32\DRIVERS\pacer.sys

Loaded driver \SystemRoot\system32\DRIVERS\vwififlt.sys

Loaded driver \SystemRoot\system32\DRIVERS\netbios.sys

Loaded driver \SystemRoot\system32\DRIVERS\wanarp.sys

Loaded driver \SystemRoot\system32\drivers\termdd.sys

Loaded driver \SystemRoot\system32\DRIVERS\rdbss.sys

Loaded driver \SystemRoot\system32\drivers\nsiproxy.sys

Loaded driver \SystemRoot\system32\drivers\mssmbios.sys

Loaded driver \??\C:\Windows\system32\drivers\mbae64.sys

Loaded driver \SystemRoot\System32\drivers\discache.sys

Loaded driver \SystemRoot\system32\drivers\csc.sys

Loaded driver \SystemRoot\System32\Drivers\dfsc.sys

Loaded driver \SystemRoot\system32\DRIVERS\blbdrive.sys

Loaded driver \SystemRoot\system32\drivers\avgbidsdrivera.sys

Loaded driver \SystemRoot\system32\drivers\avgArPot.sys

Loaded driver \SystemRoot\system32\DRIVERS\tunnel.sys

Loaded driver \SystemRoot\System32\drivers\dxgkrnl.sys

Loaded driver \SystemRoot\system32\DRIVERS\igdkmd64.sys

Loaded driver \SystemRoot\system32\DRIVERS\HDAudBus.sys

Loaded driver \SystemRoot\system32\DRIVERS\iusb3xhc.sys

Loaded driver \SystemRoot\system32\DRIVERS\TeeDriverx64.sys

Loaded driver \SystemRoot\system32\DRIVERS\Rt64win7.sys

Loaded driver \SystemRoot\system32\DRIVERS\Netwsw02.sys

Loaded driver \SystemRoot\system32\DRIVERS\vwifibus.sys

Loaded driver \SystemRoot\system32\drivers\usbehci.sys

Loaded driver \SystemRoot\system32\DRIVERS\i8042prt.sys

Loaded driver \SystemRoot\system32\drivers\kbdclass.sys

Loaded driver \SystemRoot\system32\DRIVERS\mouclass.sys

Loaded driver \SystemRoot\system32\DRIVERS\CmBatt.sys

Loaded driver \SystemRoot\system32\DRIVERS\Smb_driver_Intel.sys

Loaded driver \SystemRoot\system32\drivers\wmiacpi.sys

Loaded driver \SystemRoot\system32\drivers\intelppm.sys

Loaded driver \SystemRoot\system32\DRIVERS\CompositeBus.sys

Loaded driver \SystemRoot\system32\DRIVERS\AgileVpn.sys

Loaded driver \SystemRoot\system32\DRIVERS\rasl2tp.sys

Loaded driver \SystemRoot\system32\DRIVERS\ndistapi.sys

Loaded driver \SystemRoot\system32\DRIVERS\ndiswan.sys

Loaded driver \SystemRoot\system32\DRIVERS\raspppoe.sys

Loaded driver \SystemRoot\system32\DRIVERS\raspptp.sys

Loaded driver \SystemRoot\system32\DRIVERS\rassstp.sys

Loaded driver \SystemRoot\system32\DRIVERS\tap0901.sys

Loaded driver \SystemRoot\system32\DRIVERS\rdpbus.sys

Loaded driver \SystemRoot\system32\drivers\swenum.sys

Loaded driver \SystemRoot\system32\drivers\DDDriver64Dcsa.sys

Loaded driver \SystemRoot\system32\drivers\DellProf.sys

Loaded driver \SystemRoot\system32\DRIVERS\umbus.sys

Did not load driver \SystemRoot\System32\drivers\vga.sys

Loaded driver \SystemRoot\system32\drivers\usbhub.sys

Loaded driver \SystemRoot\System32\Drivers\NDProxy.SYS

Did not load driver \SystemRoot\System32\Drivers\NDProxy.SYS

Did not load driver \SystemRoot\System32\Drivers\NDProxy.SYS

Did not load driver \SystemRoot\System32\Drivers\NDProxy.SYS

Did not load driver \SystemRoot\System32\Drivers\NDProxy.SYS

Loaded driver \SystemRoot\system32\DRIVERS\IntcDAud.sys

Loaded driver \SystemRoot\system32\drivers\ksthunk.sys

Loaded driver \SystemRoot\system32\DRIVERS\iusb3hub.sys

Loaded driver \SystemRoot\system32\drivers\HdAudio.sys

Loaded driver \SystemRoot\system32\DRIVERS\usbccgp.sys

Loaded driver \SystemRoot\system32\DRIVERS\hidusb.sys

Loaded driver \SystemRoot\system32\DRIVERS\LHidFilt.Sys

Loaded driver \SystemRoot\system32\DRIVERS\mouhid.sys

Loaded driver \SystemRoot\system32\DRIVERS\LMouFilt.Sys

Loaded driver \SystemRoot\system32\DRIVERS\ibtusb.sys

Loaded driver \SystemRoot\system32\DRIVERS\btmhsf.sys

Loaded driver \SystemRoot\System32\Drivers\BTHUSB.sys

Loaded driver \SystemRoot\System32\Drivers\RtsUVStor.sys

Loaded driver \SystemRoot\System32\Drivers\usbvideo.sys

Loaded driver \SystemRoot\system32\DRIVERS\monitor.sys

Loaded driver \SystemRoot\system32\DRIVERS\rfcomm.sys

Loaded driver \SystemRoot\system32\DRIVERS\BthEnum.sys

Loaded driver \SystemRoot\system32\DRIVERS\bthpan.sys

Loaded driver \SystemRoot\system32\drivers\btmaud.sys

Loaded driver \SystemRoot\system32\DRIVERS\btmaux.sys

Loaded driver \SystemRoot\system32\drivers\luafv.sys

Loaded driver \SystemRoot\system32\drivers\avgMonFlt.sys

Loaded driver \SystemRoot\system32\DRIVERS\RMCAST.sys

Loaded driver \SystemRoot\system32\DRIVERS\lltdio.sys

Loaded driver \SystemRoot\system32\DRIVERS\nwifi.sys

Loaded driver \SystemRoot\system32\DRIVERS\ndisuio.sys

Loaded driver \SystemRoot\system32\DRIVERS\rspndr.sys

Loaded driver \SystemRoot\system32\DRIVERS\vwifimp.sys

Loaded driver \SystemRoot\system32\drivers\HTTP.sys

Loaded driver \SystemRoot\system32\DRIVERS\bowser.sys

Loaded driver \SystemRoot\System32\drivers\mpsdrv.sys

Loaded driver \SystemRoot\system32\DRIVERS\mrxsmb.sys

Loaded driver \SystemRoot\system32\DRIVERS\mrxsmb10.sys

Loaded driver \SystemRoot\system32\DRIVERS\mrxsmb20.sys

Loaded driver \SystemRoot\system32\drivers\peauth.sys

Loaded driver \SystemRoot\System32\DRIVERS\srvnet.sys

Loaded driver \SystemRoot\System32\drivers\tcpipreg.sys

Loaded driver \SystemRoot\System32\DRIVERS\srv2.sys

Loaded driver \SystemRoot\System32\DRIVERS\srv.sys

Did not load driver \SystemRoot\System32\DRIVERS\srv.sys

[darkmj16]

heres a screen shot of the results from hd tune... all i got to say is F***.

Attached Thumbnails

• 

[RKinner]

The last bootlog looks OK.  (There are several - probably done in Safe Mode but the last one starts at:   Service Pack 111 18 2018 12:57:47.109 and it just shows the normal ndproxy.sys and srv.sys errors.

 

The HD Tune is not as bad as you might think.  Sometimes the test gets interrupted with page faults - where another program has grabbed control.  If you repeat the test with Latency Montior running:

 

Latency Monitor:

Go to

http://www.resplendence.com/downloads

Scroll down to

System Monitoring Tools

and then find

LatencyMon 6.70 (or it may be a higher number if they update)

Click on Download free home edition

Save it then right click and Run As Admin.  It will install and then start the program.  
It will tell you to click on the Start button but there isn't one.  
Instead click on the green arrowhead (looks like a Play button).   Let it run while HD Tune is running.  Then hit the red box to stop it.

Edit, Copy Report text to Clipboard then move to a REPLY and Ctrl + v to paste the text into a reply.

 

This will show us if we are getting page faults and what program is causing them.

[darkmj16]

well... ya. i did just check for another bios update. and im running the current one. also i included the screen shot of the hdtune test that this was monitoring.

 

_________________________________________________________________________________________________________

CONCLUSION

_________________________________________________________________________________________________________

Your system appears to be having trouble handling real-time audio and other tasks. You are likely to experience buffer underruns appearing as drop outs, clicks or pops. One problem may be related to power management, disable CPU throttling settings in Control Panel and BIOS setup. Check for BIOS updates. 

LatencyMon has been analyzing your system for  0:04:02  (h:mm:ss) on all processors.

 

 

_________________________________________________________________________________________________________

SYSTEM INFORMATION

_________________________________________________________________________________________________________

Computer name:                                        USER-PC

OS version:                                           Windows 7 Service Pack 1, 6.1, build: 7601 (x64)

Hardware:                                             Inspiron 5737, Dell Inc., 073H4P

CPU:                                                  GenuineIntel Intel® Core™ i5-4200U CPU @ 1.60GHz

Logical processors:                                   4

Processor groups:                                     1

RAM:                                                  8080 MB total

 

 

_________________________________________________________________________________________________________

CPU SPEED

_________________________________________________________________________________________________________

Reported CPU speed:                                   2294 MHz

 

Note: reported execution times may be calculated based on a fixed reported CPU speed. Disable variable speed settings like Intel Speed Step and AMD Cool N Quiet in the BIOS setup for more accurate results.

 

 

_________________________________________________________________________________________________________

MEASURED INTERRUPT TO USER PROCESS LATENCIES

_________________________________________________________________________________________________________

The interrupt to process latency reflects the measured interval that a usermode process needed to respond to a hardware request from the moment the interrupt service routine started execution. This includes the scheduling and execution of a DPC routine, the signaling of an event and the waking up of a usermode thread from an idle wait state in response to that event.

 

Highest measured interrupt to process latency (µs):   6245.155486

Average measured interrupt to process latency (µs):   6.366543

 

Highest measured interrupt to DPC latency (µs):       145.474862

Average measured interrupt to DPC latency (µs):       1.177393

 

 

_________________________________________________________________________________________________________

 REPORTED ISRs

_________________________________________________________________________________________________________

Interrupt service routines are routines installed by the OS and device drivers that execute in response to a hardware interrupt signal.

 

Highest ISR routine execution time (µs):              55.536181

Driver with highest ISR routine execution time:       ACPI.sys - ACPI Driver for NT, Microsoft Corporation

 

Highest reported total ISR routine time (%):          0.003211

Driver with highest ISR total time:                   hal.dll - Hardware Abstraction Layer DLL, Microsoft Corporation

 

Total time spent in ISRs (%)                          0.003729

 

ISR count (execution time <250 µs):                   10305

ISR count (execution time 250-500 µs):                0

ISR count (execution time 500-999 µs):                0

ISR count (execution time 1000-1999 µs):              0

ISR count (execution time 2000-3999 µs):              0

ISR count (execution time >=4000 µs):                 0

 

 

_________________________________________________________________________________________________________

REPORTED DPCs

_________________________________________________________________________________________________________

DPC routines are part of the interrupt servicing dispatch mechanism and disable the possibility for a process to utilize the CPU while it is interrupted until the DPC has finished execution.

 

Highest DPC routine execution time (µs):              124.022668

Driver with highest DPC routine execution time:       ndis.sys - NDIS 6.20 driver, Microsoft Corporation

 

Highest reported total DPC routine time (%):          0.191973

Driver with highest DPC total execution time:         iaStorA.sys - Intel® Rapid Storage Technology driver - x64, Intel Corporation

 

Total time spent in DPCs (%)                          0.346526

 

DPC count (execution time <250 µs):                   400204

DPC count (execution time 250-500 µs):                0

DPC count (execution time 500-999 µs):                0

DPC count (execution time 1000-1999 µs):              0

DPC count (execution time 2000-3999 µs):              0

DPC count (execution time >=4000 µs):                 0

 

 

_________________________________________________________________________________________________________

 REPORTED HARD PAGEFAULTS

_________________________________________________________________________________________________________

Hard pagefaults are events that get triggered by making use of virtual memory that is not resident in RAM but backed by a memory mapped file on disk. The process of resolving the hard pagefault requires reading in the memory from disk while the process is interrupted and blocked from execution.

 

NOTE: some processes were hit by hard pagefaults. If these were programs producing audio, they are likely to interrupt the audio stream resulting in dropouts, clicks and pops. Check the Processes tab to see which programs were hit.

 

Process with highest pagefault count:                 hdtune.exe

 

Total number of hard pagefaults                       542

Hard pagefault count of hardest hit process:          219

Number of processes hit:                              6

 

 

_________________________________________________________________________________________________________

 PER CPU DATA

_________________________________________________________________________________________________________

CPU 0 Interrupt cycle time (s):                       0.938315

CPU 0 ISR highest execution time (µs):                54.066260

CPU 0 ISR total execution time (s):                   0.031759

CPU 0 ISR count:                                      9926

CPU 0 DPC highest execution time (µs):                123.789887

CPU 0 DPC total execution time (s):                   0.282628

CPU 0 DPC count:                                      69028

_________________________________________________________________________________________________________

CPU 1 Interrupt cycle time (s):                       7.24580

CPU 1 ISR highest execution time (µs):                55.536181

CPU 1 ISR total execution time (s):                   0.004412

CPU 1 ISR count:                                      379

CPU 1 DPC highest execution time (µs):                124.022668

CPU 1 DPC total execution time (s):                   3.072953

CPU 1 DPC count:                                      329540

_________________________________________________________________________________________________________

CPU 2 Interrupt cycle time (s):                       0.156344

CPU 2 ISR highest execution time (µs):                0.0

CPU 2 ISR total execution time (s):                   0.0

CPU 2 ISR count:                                      0

CPU 2 DPC highest execution time (µs):                66.275501

CPU 2 DPC total execution time (s):                   0.005555

CPU 2 DPC count:                                      1635

_________________________________________________________________________________________________________

CPU 3 Interrupt cycle time (s):                       0.595623

CPU 3 ISR highest execution time (µs):                0.0

CPU 3 ISR total execution time (s):                   0.0

CPU 3 ISR count:                                      0

CPU 3 DPC highest execution time (µs):                1.483871

CPU 3 DPC total execution time (s):                   0.000001

CPU 3 DPC count:                                      1

_________________________________________________________________________________________________________

 

Attached Thumbnails

• 

[RKinner]

In Latency Monitor you can look at the Drivers page and it will show you what drivers are causing page faults.  Obviously HD Tune is one of them but there are 6 total.  What are the others?

 

Can you make a Process Explorer log while the drive test is going on?

[darkmj16]

i have to re run the test lol. ill do that now. and im not sure how do i make the explorer log?

[darkmj16]

holy [bleep]. heres the report i just ran along with the hd tune. and dont worry i got screen shots of every tab from the latencymon! lol so ask away on those questions

 

_________________________________________________________________________________________________________

CONCLUSION

_________________________________________________________________________________________________________

Your system appears to be having trouble handling real-time audio and other tasks. You are likely to experience buffer underruns appearing as drop outs, clicks or pops. One problem may be related to power management, disable CPU throttling settings in Control Panel and BIOS setup. Check for BIOS updates. 

LatencyMon has been analyzing your system for  0:03:52  (h:mm:ss) on all processors.

 

 

_________________________________________________________________________________________________________

SYSTEM INFORMATION

_________________________________________________________________________________________________________

Computer name:                                        USER-PC

OS version:                                           Windows 7 Service Pack 1, 6.1, build: 7601 (x64)

Hardware:                                             Inspiron 5737, Dell Inc., 073H4P

CPU:                                                  GenuineIntel Intel® Core™ i5-4200U CPU @ 1.60GHz

Logical processors:                                   4

Processor groups:                                     1

RAM:                                                  8080 MB total

 

 

_________________________________________________________________________________________________________

CPU SPEED

_________________________________________________________________________________________________________

Reported CPU speed:                                   2294 MHz

 

Note: reported execution times may be calculated based on a fixed reported CPU speed. Disable variable speed settings like Intel Speed Step and AMD Cool N Quiet in the BIOS setup for more accurate results.

 

 

_________________________________________________________________________________________________________

MEASURED INTERRUPT TO USER PROCESS LATENCIES

_________________________________________________________________________________________________________

The interrupt to process latency reflects the measured interval that a usermode process needed to respond to a hardware request from the moment the interrupt service routine started execution. This includes the scheduling and execution of a DPC routine, the signaling of an event and the waking up of a usermode thread from an idle wait state in response to that event.

 

Highest measured interrupt to process latency (µs):   15572.811080

Average measured interrupt to process latency (µs):   8.808028

 

Highest measured interrupt to DPC latency (µs):       86.570157

Average measured interrupt to DPC latency (µs):       1.122306

 

 

_________________________________________________________________________________________________________

 REPORTED ISRs

_________________________________________________________________________________________________________

Interrupt service routines are routines installed by the OS and device drivers that execute in response to a hardware interrupt signal.

 

Highest ISR routine execution time (µs):              64.084133

Driver with highest ISR routine execution time:       ACPI.sys - ACPI Driver for NT, Microsoft Corporation

 

Highest reported total ISR routine time (%):          0.003929

Driver with highest ISR total time:                   hal.dll - Hardware Abstraction Layer DLL, Microsoft Corporation

 

Total time spent in ISRs (%)                          0.004275

 

ISR count (execution time <250 µs):                   10656

ISR count (execution time 250-500 µs):                0

ISR count (execution time 500-999 µs):                0

ISR count (execution time 1000-1999 µs):              0

ISR count (execution time 2000-3999 µs):              0

ISR count (execution time >=4000 µs):                 0

 

 

_________________________________________________________________________________________________________

REPORTED DPCs

_________________________________________________________________________________________________________

DPC routines are part of the interrupt servicing dispatch mechanism and disable the possibility for a process to utilize the CPU while it is interrupted until the DPC has finished execution.

 

Highest DPC routine execution time (µs):              118.231037

Driver with highest DPC routine execution time:       ndis.sys - NDIS 6.20 driver, Microsoft Corporation

 

Highest reported total DPC routine time (%):          0.171761

Driver with highest DPC total execution time:         iaStorA.sys - Intel® Rapid Storage Technology driver - x64, Intel Corporation

 

Total time spent in DPCs (%)                          0.321019

 

DPC count (execution time <250 µs):                   371398

DPC count (execution time 250-500 µs):                0

DPC count (execution time 500-999 µs):                0

DPC count (execution time 1000-1999 µs):              0

DPC count (execution time 2000-3999 µs):              0

DPC count (execution time >=4000 µs):                 0

 

 

_________________________________________________________________________________________________________

 REPORTED HARD PAGEFAULTS

_________________________________________________________________________________________________________

Hard pagefaults are events that get triggered by making use of virtual memory that is not resident in RAM but backed by a memory mapped file on disk. The process of resolving the hard pagefault requires reading in the memory from disk while the process is interrupted and blocked from execution.

 

NOTE: some processes were hit by hard pagefaults. If these were programs producing audio, they are likely to interrupt the audio stream resulting in dropouts, clicks and pops. Check the Processes tab to see which programs were hit.

 

Process with highest pagefault count:                 chrome.exe

 

Total number of hard pagefaults                       1398

Hard pagefault count of hardest hit process:          695

Number of processes hit:                              3

 

 

_________________________________________________________________________________________________________

 PER CPU DATA

_________________________________________________________________________________________________________

CPU 0 Interrupt cycle time (s):                       0.931650

CPU 0 ISR highest execution time (µs):                64.084133

CPU 0 ISR total execution time (s):                   0.037176

CPU 0 ISR count:                                      10483

CPU 0 DPC highest execution time (µs):                91.070619

CPU 0 DPC total execution time (s):                   0.296080

CPU 0 DPC count:                                      77255

_________________________________________________________________________________________________________

CPU 1 Interrupt cycle time (s):                       6.485806

CPU 1 ISR highest execution time (µs):                61.712729

CPU 1 ISR total execution time (s):                   0.002531

CPU 1 ISR count:                                      173

CPU 1 DPC highest execution time (µs):                118.231037

CPU 1 DPC total execution time (s):                   2.676159

CPU 1 DPC count:                                      292157

_________________________________________________________________________________________________________

CPU 2 Interrupt cycle time (s):                       0.229410

CPU 2 ISR highest execution time (µs):                0.0

CPU 2 ISR total execution time (s):                   0.0

CPU 2 ISR count:                                      0

CPU 2 DPC highest execution time (µs):                104.377507

CPU 2 DPC total execution time (s):                   0.009356

CPU 2 DPC count:                                      1870

_________________________________________________________________________________________________________

CPU 3 Interrupt cycle time (s):                       0.237075

CPU 3 ISR highest execution time (µs):                0.0

CPU 3 ISR total execution time (s):                   0.0

CPU 3 ISR count:                                      0

CPU 3 DPC highest execution time (µs):                17.897123

CPU 3 DPC total execution time (s):                   0.000327

CPU 3 DPC count:                                      116

_________________________________________________________________________________________________________

 

Attached Thumbnails

• 

[RKinner]

Get Process Explorer

https://live.sysinte...com/procexp.exe

Save it to your desktop then run it (Vista or Win7+ - right click and Run As Administrator).  



Click twice on the CPU column header  to sort things by CPU usage with the big hitters at the top.  

Wait a full minute after starting Process Explorer then:

File, Save As, Save.  Note the file name.   Open the file  on your desktop and copy and paste the text to a reply.

 

Can you give me a screen shot of the drivers page in Latency Monitor?
 

[darkmj16]

sure. runnning pro exp now. heres the screen shot of the drivers

Attached Thumbnails

• 

[darkmj16]

here be the process explorer report. did u want me to run hd tune or lat mon with it? bc i didnt this time

 

Process CPU Private Bytes Working Set PID Description Company Name Verified Signer

System Idle Process 97.53 0 K 24 K 0

procexp64.exe 1.21 27,776 K 46,424 K 4060 Sysinternals Process Explorer Sysinternals - www.sysinternals.com (Verified) Microsoft Corporation

dwm.exe 0.31 31,316 K 28,104 K 1532 Desktop Window Manager Microsoft Corporation (Verified) Microsoft Windows

Interrupts 0.29 0 K 0 K n/a Hardware Interrupts and DPCs

AVGUI.exe 0.16 24,968 K 51,884 K 2228 AVG Antivirus AVG Technologies CZ, s.r.o. (Verified) AVG Technologies USA

csrss.exe 0.15 3,204 K 27,632 K 664 Client Server Runtime Process Microsoft Corporation (Verified) Microsoft Windows

System 0.12 288 K 6,192 K 4

SetPoint.exe 0.08 48,464 K 28,820 K 2172 Logitech SetPoint Event Manager (UNICODE) Logitech, Inc. (Verified) Logitech Inc

explorer.exe 0.03 34,764 K 56,872 K 1556 Windows Explorer Microsoft Corporation (Verified) Microsoft Windows

chrome.exe 0.02 80,700 K 111,024 K 5316 Google Chrome Google Inc. (Verified) Google Inc

services.exe 0.01 5,172 K 9,320 K 724 Services and Controller app Microsoft Corporation (Verified) Microsoft Windows

rundll32.exe 0.01 2,592 K 6,588 K 2400 Windows host process (Rundll32) Microsoft Corporation (Verified) Microsoft Windows

SynTPEnh.exe 0.01 3,128 K 6,392 K 2852 Synaptics TouchPad 64-bit Enhancements Synaptics Incorporated (Verified) Synaptics Incorporated

chrome.exe 0.01 108,472 K 163,144 K 5276 Google Chrome Google Inc. (Verified) Google Inc

chrome.exe 0.01 41,856 K 54,272 K 2276 Google Chrome Google Inc. (Verified) Google Inc

AVGSvc.exe 0.01 80,464 K 41,464 K 1344 AVG Service AVG Technologies CZ, s.r.o. (Verified) AVG Technologies USA

aswidsagenta.exe < 0.01 40,136 K 57,824 K 3676 AVG Software Analyzer AVG Technologies CZ, s.r.o. (Verified) AVG Technologies USA

KHALMNPR.exe < 0.01 5,932 K 12,736 K 3980 Logitech KHAL Main Process Logitech, Inc. (Verified) Logitech Inc

remoting_host.exe < 0.01 7,468 K 14,484 K 2576 Host Process Google Inc. (Verified) Google Inc

svchost.exe < 0.01 36,692 K 54,824 K 468 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows

AppleMobileDeviceService.exe < 0.01 3,908 K 11,044 K 2200 MobileDeviceService Apple Inc. (Verified) Apple Inc.

spoolsv.exe < 0.01 8,792 K 15,940 K 1724 Spooler SubSystem App Microsoft Corporation (Verified) Microsoft Windows

taskhost.exe < 0.01 12,472 K 12,304 K 436 Host Process for Windows Tasks Microsoft Corporation (Verified) Microsoft Windows

svchost.exe < 0.01 17,748 K 18,508 K 380 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows

lsass.exe < 0.01 8,252 K 16,264 K 768 Local Security Authority Process Microsoft Corporation (Verified) Microsoft Windows

WargamingGameUpdater.exe < 0.01 7,516 K 14,680 K 2408 World of Tanks Game Updater Wargaming.net (Verified) Wargaming.net Limited

svchost.exe < 0.01 13,328 K 16,928 K 1448 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows

svchost.exe < 0.01 15,128 K 17,356 K 1216 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows

remoting_host.exe < 0.01 3,400 K 7,400 K 2288 Host Process Google Inc. (Verified) Google Inc

svchost.exe < 0.01 176,116 K 183,652 K 612 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows

csrss.exe < 0.01 2,788 K 5,564 K 540 Client Server Runtime Process Microsoft Corporation (Verified) Microsoft Windows

ZeroConfigService.exe 6,288 K 15,976 K 1504 Intel® PROSet/Wireless Zero Configure Service Intel® Corporation (Verified) Intel Corporation

WmiPrvSE.exe 4,092 K 10,636 K 3200 WMI Provider Host Microsoft Corporation (Verified) Microsoft Windows

wlanext.exe 7,876 K 18,380 K 1352 Windows Wireless LAN 802.11 Extensibility Framework Microsoft Corporation (Verified) Microsoft Windows

winlogon.exe 3,320 K 7,972 K 748 Windows Logon Application Microsoft Corporation (Verified) Microsoft Windows

wininit.exe 1,680 K 4,912 K 672 Windows Start-Up Application Microsoft Corporation (Verified) Microsoft Windows

unsecapp.exe 1,908 K 5,972 K 3144 Sink to receive asynchronous callbacks for WMI client application Microsoft Corporation (Verified) Microsoft Windows

UI0Detect.exe 2,480 K 7,388 K 2844 Interactive services detection Microsoft Corporation (Verified) Microsoft Windows

SynTPEnhService.exe 1,616 K 4,736 K 2800 64-bit Synaptics Pointing Enhance Service Synaptics Incorporated (Verified) Synaptics Incorporated

svchost.exe 4,688 K 10,216 K 884 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows

svchost.exe 4,340 K 8,456 K 980 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows

svchost.exe 9,388 K 16,340 K 544 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows

svchost.exe 2,236 K 5,908 K 2932 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows

svchost.exe 3,424 K 7,904 K 1076 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows

svchost.exe 1,896 K 5,164 K 3936 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows

svchost.exe 7,616 K 13,420 K 3892 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows

smss.exe 552 K 1,356 K 424 Windows Session Manager Microsoft Corporation (Verified) Microsoft Windows

RegSrvc.exe 2,316 K 7,712 K 2764 Intel® PROSet/Wireless Registry Service Intel® Corporation (Verified) Intel Corporation

procexp.exe 2,776 K 7,300 K 4280 Sysinternals Process Explorer Sysinternals - www.sysinternals.com (Verified) Microsoft Corporation

obexsrv.exe 3,120 K 7,140 K 4724 Bluetooth OBEX Service Motorola Solutions, Inc. (Verified) Motorola Solutions Inc.

mediasrv.exe 9,048 K 8,912 K 4620 Bluetooth Media Service Motorola Solutions, Inc. (Verified) Motorola Solutions Inc.

lsm.exe 2,688 K 4,608 K 792 Local Session Manager Service Microsoft Corporation (Verified) Microsoft Windows

LogiAppBroker.exe 2,660 K 7,232 K 4148 LogiAppBroker.exe (UNICODE) Logitech, Inc. (Verified) Logitech Inc

Locator.exe 1,168 K 2,768 K 4296 Rpc Locator Microsoft Corporation (Verified) Microsoft Windows

LMS.exe 4,604 K 10,952 K 3944 Intel® Local Management Service Intel Corporation (Verified) Intel Corporation - Software and Firmware Products

laclient.exe 4,996 K 13,216 K 360 Logi Analytics Client (UNICODE) Logitech, Inc. (Verified) Logitech Inc

igfxTray.exe 4,028 K 9,688 K 1676 (Verified) Intel Corporation - pGFX

igfxHK.exe 2,880 K 8,284 K 1668 igfxHK Module Intel Corporation (Verified) Intel Corporation - pGFX

igfxEM.exe 4,160 K 10,852 K 1660 igfxEM Module Intel Corporation (Verified) Intel Corporation - pGFX

igfxCUIService.exe 2,480 K 7,648 K 1148 igfxCUIService Module Intel Corporation (Verified) Intel Corporation - pGFX

ibtsiva.exe 1,600 K 4,772 K 2704 Intel® Wireless Bluetooth® iBtSiva Service Intel Corporation (Verified) Intel Corporation

IAStorIcon.exe 23,368 K 29,568 K 3784 IAStorIcon Intel Corporation (Verified) Intel® Rapid Storage Technology

IAStorDataMgrSvc.exe 34,104 K 45,112 K 5080 IAStorDataSvc Intel Corporation (Verified) Intel® Rapid Storage Technology

EvtEng.exe 6,084 K 14,000 K 2564 Intel® PROSet/Wireless Event Log Service Intel® Corporation (Verified) Intel Corporation

devmonsrv.exe 3,504 K 7,732 K 4428 Bluetooth Device Monitor Motorola Solutions, Inc. (Verified) Motorola Solutions Inc.

conhost.exe 1,096 K 3,056 K 1364 Console Window Host Microsoft Corporation (Verified) Microsoft Windows

conhost.exe 1,760 K 5,008 K 3024 Console Window Host Microsoft Corporation (Verified) Microsoft Windows

chrome.exe 67,780 K 68,512 K 5860 Google Chrome Google Inc. (Verified) Google Inc

chrome.exe 14,952 K 21,296 K 5588 Google Chrome Google Inc. (Verified) Google Inc

chrome.exe 42,468 K 53,604 K 2896 Google Chrome Google Inc. (Verified) Google Inc

chrome.exe 18,564 K 24,480 K 3852 Google Chrome Google Inc. (Verified) Google Inc

chrome.exe 23,100 K 35,088 K 1480 Google Chrome Google Inc. (Verified) Google Inc

chrome.exe 85,556 K 99,820 K 4832 Google Chrome Google Inc. (Verified) Google Inc

chrome.exe 2,812 K 6,808 K 4152 Google Chrome Google Inc. (Verified) Google Inc

chrome.exe 2,960 K 7,380 K 4364 Google Chrome Google Inc. (Verified) Google Inc

audiodg.exe 15,916 K 16,168 K 4448 Windows Audio Device Graph Isolation Microsoft Corporation (Verified) Microsoft Windows