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#31
RKinner

RKinner

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  • MVP

I expect it's a program getting in our way rather than a drive problem.

 

Get

Latency Monitor:

Go to

http://www.resplendence.com/downloads

Scroll down to

System Monitoring Tools

and then find

LatencyMon 6.70 (or it may be a higher number if they update)

Click on Download free home edition

Save it then right click and Run As Admin.  It will install and then start the program.  
It will tell you to click on the Start button but there isn't one.  
Instead click on the green arrowhead (looks like a Play button).   Start the HD Tune test again.  Wait until HD Tune stops.  Then hit the red box to stop Latency Monitor.

Edit, Copy Report text to Clipboard then move to a REPLY and Ctrl + v to paste the text into a reply.


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#32
louuu

louuu

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here is the info you requested and i also posted a pic of the latest hd tunes in case you want to see it, thanks.
 
 
_________________________________________________________________________________________________________
CONCLUSION
_________________________________________________________________________________________________________
Your system appears to be having trouble handling real-time audio and other tasks. You are likely to experience buffer underruns appearing as drop outs, clicks or pops. One or more DPC routines that belong to a driver running in your system appear to be executing for too long. At least one detected problem appears to be network related. In case you are using a WLAN adapter, try disabling it to get better results. One problem may be related to power management, disable CPU throttling settings in Control Panel and BIOS setup. Check for BIOS updates. 
LatencyMon has been analyzing your system for  0:04:11  (h:mm:ss) on all processors.
 
 
_________________________________________________________________________________________________________
SYSTEM INFORMATION
_________________________________________________________________________________________________________
Computer name:                                        LUIS8500
OS version:                                           Windows 7 Service Pack 1, 6.1, build: 7601 (x64)
Hardware:                                             XPS 8500  , Dell Inc., 0YJPT1
CPU:                                                  GenuineIntel Intel® Core™ i7-3770 CPU @ 3.40GHz
Logical processors:                                   8
Processor groups:                                     1
RAM:                                                  16344 MB total
 
 
_________________________________________________________________________________________________________
CPU SPEED
_________________________________________________________________________________________________________
Reported CPU speed:                                   3395 MHz
 
Note: reported execution times may be calculated based on a fixed reported CPU speed. Disable variable speed settings like Intel Speed Step and AMD Cool N Quiet in the BIOS setup for more accurate results.
 
WARNING: the CPU speed that was measured is only a fraction of the CPU speed reported. Your CPUs may be throttled back due to variable speed settings and thermal issues. It is suggested that you run a utility which reports your actual CPU frequency and temperature. 
 
 
 
_________________________________________________________________________________________________________
MEASURED INTERRUPT TO USER PROCESS LATENCIES
_________________________________________________________________________________________________________
The interrupt to process latency reflects the measured interval that a usermode process needed to respond to a hardware request from the moment the interrupt service routine started execution. This includes the scheduling and execution of a DPC routine, the signaling of an event and the waking up of a usermode thread from an idle wait state in response to that event.
 
Highest measured interrupt to process latency (µs):   3185.384684
Average measured interrupt to process latency (µs):   3.028667
 
Highest measured interrupt to DPC latency (µs):       246.978137
Average measured interrupt to DPC latency (µs):       0.718056
 
 
_________________________________________________________________________________________________________
 REPORTED ISRs
_________________________________________________________________________________________________________
Interrupt service routines are routines installed by the OS and device drivers that execute in response to a hardware interrupt signal.
 
Highest ISR routine execution time (µs):              115.242415
Driver with highest ISR routine execution time:       dxgkrnl.sys - DirectX Graphics Kernel, Microsoft Corporation
 
Highest reported total ISR routine time (%):          0.016844
Driver with highest ISR total time:                   dxgkrnl.sys - DirectX Graphics Kernel, Microsoft Corporation
 
Total time spent in ISRs (%)                          0.032034
 
ISR count (execution time <250 µs):                   252918
ISR count (execution time 250-500 µs):                0
ISR count (execution time 500-999 µs):                0
ISR count (execution time 1000-1999 µs):              0
ISR count (execution time 2000-3999 µs):              0
ISR count (execution time >=4000 µs):                 0
 
 
_________________________________________________________________________________________________________
REPORTED DPCs
_________________________________________________________________________________________________________
DPC routines are part of the interrupt servicing dispatch mechanism and disable the possibility for a process to utilize the CPU while it is interrupted until the DPC has finished execution.
 
Highest DPC routine execution time (µs):              10573.538733
Driver with highest DPC routine execution time:       tcpip.sys - TCP/IP Driver, Microsoft Corporation
 
Highest reported total DPC routine time (%):          0.161460
Driver with highest DPC total execution time:         rspLLL64.sys - Resplendence Latency Monitoring and Auxiliary Kernel Library, Resplendence Software Projects Sp.
 
Total time spent in DPCs (%)                          0.224884
 
DPC count (execution time <250 µs):                   1656395
DPC count (execution time 250-500 µs):                0
DPC count (execution time 500-999 µs):                0
DPC count (execution time 1000-1999 µs):              0
DPC count (execution time 2000-3999 µs):              0
DPC count (execution time >=4000 µs):                 0
 
 
_________________________________________________________________________________________________________
 REPORTED HARD PAGEFAULTS
_________________________________________________________________________________________________________
Hard pagefaults are events that get triggered by making use of virtual memory that is not resident in RAM but backed by a memory mapped file on disk. The process of resolving the hard pagefault requires reading in the memory from disk while the process is interrupted and blocked from execution.
 
NOTE: some processes were hit by hard pagefaults. If these were programs producing audio, they are likely to interrupt the audio stream resulting in dropouts, clicks and pops. Check the Processes tab to see which programs were hit.
 
Process with highest pagefault count:                 nis.exe
 
Total number of hard pagefaults                       16
Hard pagefault count of hardest hit process:          8
Number of processes hit:                              3
 
 
_________________________________________________________________________________________________________
 PER CPU DATA
_________________________________________________________________________________________________________
CPU 0 Interrupt cycle time (s):                       4.897151
CPU 0 ISR highest execution time (µs):                86.306922
CPU 0 ISR total execution time (s):                   0.237321
CPU 0 ISR count:                                      195432
CPU 0 DPC highest execution time (µs):                10573.538733
CPU 0 DPC total execution time (s):                   0.902901
CPU 0 DPC count:                                      956770
_________________________________________________________________________________________________________
CPU 1 Interrupt cycle time (s):                       10.084160
CPU 1 ISR highest execution time (µs):                115.242415
CPU 1 ISR total execution time (s):                   0.373292
CPU 1 ISR count:                                      53461
CPU 1 DPC highest execution time (µs):                128.684242
CPU 1 DPC total execution time (s):                   2.982403
CPU 1 DPC count:                                      522668
_________________________________________________________________________________________________________
CPU 2 Interrupt cycle time (s):                       2.475653
CPU 2 ISR highest execution time (µs):                77.525479
CPU 2 ISR total execution time (s):                   0.003649
CPU 2 ISR count:                                      367
CPU 2 DPC highest execution time (µs):                79.313991
CPU 2 DPC total execution time (s):                   0.090047
CPU 2 DPC count:                                      33253
_________________________________________________________________________________________________________
CPU 3 Interrupt cycle time (s):                       4.325549
CPU 3 ISR highest execution time (µs):                65.028866
CPU 3 ISR total execution time (s):                   0.013940
CPU 3 ISR count:                                      1735
CPU 3 DPC highest execution time (µs):                138.920766
CPU 3 DPC total execution time (s):                   0.231264
CPU 3 DPC count:                                      40585
_________________________________________________________________________________________________________
CPU 4 Interrupt cycle time (s):                       2.885063
CPU 4 ISR highest execution time (µs):                58.123711
CPU 4 ISR total execution time (s):                   0.003168
CPU 4 ISR count:                                      359
CPU 4 DPC highest execution time (µs):                112.718704
CPU 4 DPC total execution time (s):                   0.090828
CPU 4 DPC count:                                      33665
_________________________________________________________________________________________________________
CPU 5 Interrupt cycle time (s):                       2.579383
CPU 5 ISR highest execution time (µs):                55.538144
CPU 5 ISR total execution time (s):                   0.005753
CPU 5 ISR count:                                      717
CPU 5 DPC highest execution time (µs):                93.663328
CPU 5 DPC total execution time (s):                   0.033946
CPU 5 DPC count:                                      5634
_________________________________________________________________________________________________________
CPU 6 Interrupt cycle time (s):                       2.422266
CPU 6 ISR highest execution time (µs):                51.334021
CPU 6 ISR total execution time (s):                   0.000157
CPU 6 ISR count:                                      16
CPU 6 DPC highest execution time (µs):                89.240648
CPU 6 DPC total execution time (s):                   0.001624
CPU 6 DPC count:                                      153
_________________________________________________________________________________________________________
CPU 7 Interrupt cycle time (s):                       3.257350
CPU 7 ISR highest execution time (µs):                68.809131
CPU 7 ISR total execution time (s):                   0.007167
CPU 7 ISR count:                                      831
CPU 7 DPC highest execution time (µs):                48.587040
CPU 7 DPC total execution time (s):                   0.191167
CPU 7 DPC count:                                      63668
_________________________________________________________________________________________________________
 

Attached Thumbnails

  • hd tune 2.JPG

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#33
RKinner

RKinner

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Can you disable your network adapter then try both again?


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#34
louuu

louuu

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here is the info you requested with the network adapter disabled and i also posted a pic of the latest hd tunes in case you want to see it, thanks.

 

 

_________________________________________________________________________________________________________

CONCLUSION
_________________________________________________________________________________________________________
Your system appears to be suitable for handling real-time audio and other tasks without dropouts. 
LatencyMon has been analyzing your system for  0:03:51  (h:mm:ss) on all processors.
 
 
_________________________________________________________________________________________________________
SYSTEM INFORMATION
_________________________________________________________________________________________________________
Computer name:                                        LUIS8500
OS version:                                           Windows 7 Service Pack 1, 6.1, build: 7601 (x64)
Hardware:                                             XPS 8500  , Dell Inc., 0YJPT1
CPU:                                                  GenuineIntel Intel® Core™ i7-3770 CPU @ 3.40GHz
Logical processors:                                   8
Processor groups:                                     1
RAM:                                                  16344 MB total
 
 
_________________________________________________________________________________________________________
CPU SPEED
_________________________________________________________________________________________________________
Reported CPU speed:                                   3395 MHz
 
Note: reported execution times may be calculated based on a fixed reported CPU speed. Disable variable speed settings like Intel Speed Step and AMD Cool N Quiet in the BIOS setup for more accurate results.
 
WARNING: the CPU speed that was measured is only a fraction of the CPU speed reported. Your CPUs may be throttled back due to variable speed settings and thermal issues. It is suggested that you run a utility which reports your actual CPU frequency and temperature. 
 
 
 
_________________________________________________________________________________________________________
MEASURED INTERRUPT TO USER PROCESS LATENCIES
_________________________________________________________________________________________________________
The interrupt to process latency reflects the measured interval that a usermode process needed to respond to a hardware request from the moment the interrupt service routine started execution. This includes the scheduling and execution of a DPC routine, the signaling of an event and the waking up of a usermode thread from an idle wait state in response to that event.
 
Highest measured interrupt to process latency (µs):   848.586428
Average measured interrupt to process latency (µs):   5.900849
 
Highest measured interrupt to DPC latency (µs):       175.205656
Average measured interrupt to DPC latency (µs):       1.351869
 
 
_________________________________________________________________________________________________________
 REPORTED ISRs
_________________________________________________________________________________________________________
Interrupt service routines are routines installed by the OS and device drivers that execute in response to a hardware interrupt signal.
 
Highest ISR routine execution time (µs):              133.691605
Driver with highest ISR routine execution time:       HDAudBus.sys - High Definition Audio Bus Driver, Microsoft Corporation
 
Highest reported total ISR routine time (%):          0.011972
Driver with highest ISR total time:                   dxgkrnl.sys - DirectX Graphics Kernel, Microsoft Corporation
 
Total time spent in ISRs (%)                          0.020508
 
ISR count (execution time <250 µs):                   56188
ISR count (execution time 250-500 µs):                0
ISR count (execution time 500-999 µs):                0
ISR count (execution time 1000-1999 µs):              0
ISR count (execution time 2000-3999 µs):              0
ISR count (execution time >=4000 µs):                 0
 
 
_________________________________________________________________________________________________________
REPORTED DPCs
_________________________________________________________________________________________________________
DPC routines are part of the interrupt servicing dispatch mechanism and disable the possibility for a process to utilize the CPU while it is interrupted until the DPC has finished execution.
 
Highest DPC routine execution time (µs):              224.855376
Driver with highest DPC routine execution time:       nvlddmkm.sys - NVIDIA Windows Kernel Mode Driver, Version 416.34 , NVIDIA Corporation
 
Highest reported total DPC routine time (%):          0.206498
Driver with highest DPC total execution time:         rspLLL64.sys - Resplendence Latency Monitoring and Auxiliary Kernel Library, Resplendence Software Projects Sp.
 
Total time spent in DPCs (%)                          0.26430
 
DPC count (execution time <250 µs):                   1028566
DPC count (execution time 250-500 µs):                0
DPC count (execution time 500-999 µs):                0
DPC count (execution time 1000-1999 µs):              0
DPC count (execution time 2000-3999 µs):              0
DPC count (execution time >=4000 µs):                 0
 
 
_________________________________________________________________________________________________________
 REPORTED HARD PAGEFAULTS
_________________________________________________________________________________________________________
Hard pagefaults are events that get triggered by making use of virtual memory that is not resident in RAM but backed by a memory mapped file on disk. The process of resolving the hard pagefault requires reading in the memory from disk while the process is interrupted and blocked from execution.
 
NOTE: some processes were hit by hard pagefaults. If these were programs producing audio, they are likely to interrupt the audio stream resulting in dropouts, clicks and pops. Check the Processes tab to see which programs were hit.
 
Process with highest pagefault count:                 nis.exe
 
Total number of hard pagefaults                       44
Hard pagefault count of hardest hit process:          21
Number of processes hit:                              5
 
 
_________________________________________________________________________________________________________
 PER CPU DATA
_________________________________________________________________________________________________________
CPU 0 Interrupt cycle time (s):                       1.406896
CPU 0 ISR highest execution time (µs):                90.985272
CPU 0 ISR total execution time (s):                   0.067994
CPU 0 ISR count:                                      14379
CPU 0 DPC highest execution time (µs):                224.855376
CPU 0 DPC total execution time (s):                   0.289173
CPU 0 DPC count:                                      74757
_________________________________________________________________________________________________________
CPU 1 Interrupt cycle time (s):                       2.393774
CPU 1 ISR highest execution time (µs):                78.893078
CPU 1 ISR total execution time (s):                   0.026569
CPU 1 ISR count:                                      3508
CPU 1 DPC highest execution time (µs):                169.184389
CPU 1 DPC total execution time (s):                   0.818270
CPU 1 DPC count:                                      167100
_________________________________________________________________________________________________________
CPU 2 Interrupt cycle time (s):                       0.866727
CPU 2 ISR highest execution time (µs):                81.151105
CPU 2 ISR total execution time (s):                   0.002644
CPU 2 ISR count:                                      309
CPU 2 DPC highest execution time (µs):                151.116937
CPU 2 DPC total execution time (s):                   0.054316
CPU 2 DPC count:                                      15936
_________________________________________________________________________________________________________
CPU 3 Interrupt cycle time (s):                       2.197342
CPU 3 ISR highest execution time (µs):                62.494256
CPU 3 ISR total execution time (s):                   0.023305
CPU 3 ISR count:                                      3077
CPU 3 DPC highest execution time (µs):                126.764654
CPU 3 DPC total execution time (s):                   0.736358
CPU 3 DPC count:                                      151104
_________________________________________________________________________________________________________
CPU 4 Interrupt cycle time (s):                       4.112773
CPU 4 ISR highest execution time (µs):                80.154345
CPU 4 ISR total execution time (s):                   0.070867
CPU 4 ISR count:                                      9758
CPU 4 DPC highest execution time (µs):                131.733137
CPU 4 DPC total execution time (s):                   0.985830
CPU 4 DPC count:                                      252942
_________________________________________________________________________________________________________
CPU 5 Interrupt cycle time (s):                       5.740508
CPU 5 ISR highest execution time (µs):                133.691605
CPU 5 ISR total execution time (s):                   0.177472
CPU 5 ISR count:                                      23810
CPU 5 DPC highest execution time (µs):                142.677172
CPU 5 DPC total execution time (s):                   1.685797
CPU 5 DPC count:                                      292081
_________________________________________________________________________________________________________
CPU 6 Interrupt cycle time (s):                       0.770532
CPU 6 ISR highest execution time (µs):                46.843594
CPU 6 ISR total execution time (s):                   0.001508
CPU 6 ISR count:                                      191
CPU 6 DPC highest execution time (µs):                132.338144
CPU 6 DPC total execution time (s):                   0.054522
CPU 6 DPC count:                                      19446
_________________________________________________________________________________________________________
CPU 7 Interrupt cycle time (s):                       2.200457
CPU 7 ISR highest execution time (µs):                92.939028
CPU 7 ISR total execution time (s):                   0.009040
CPU 7 ISR count:                                      1156
CPU 7 DPC highest execution time (µs):                79.434462
CPU 7 DPC total execution time (s):                   0.265419
CPU 7 DPC count:                                      55200
_________________________________________________________________________________________________________
 

Attached Thumbnails

  • hd tune 3.JPG

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#35
RKinner

RKinner

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nis.exe is the current problem.  It's part of Norton.  You might be able to run Process Explorer and right click on it and Pause.

 

Turning off the network adapter helped a lot as far as Latency Monitor is concerned.  You may need a new network driver.  What adapter did you turn off?  Got to go to the dentist.  Will be off line for a few hours.


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#36
louuu

louuu

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nis.exe is my norton internet security that ive been using for over 15 years.  the last time i upgraded to a newer version was a few years ago because i read that if its running well theres no need to upgrade the version.  also im used to this versions layout and i know sometimes with a new version comes a new layout to learn.  right now there is an updated version available and if you feel i must upgrade to that newer current version i will but if you think its not necessary right now i rather stay with this version that im used to.

 

you asked what network adapter i turned off.  i went to control panel / network and sharing center and then on the left side i clicked on "change adapter settings" and then i right clicked on "local area connection' and hit disable.

 

you mentioned running process explorer and right clicking nis and hitting pause but i dont see process explorer and im not familiar with it or how to install/access it.  unless thats basically the same as task manager?  in task manager if i go under processes i see nis.exe and if i right click it the options are end process, end process tree and go to services.  if i got to services i see nis (not nis.exe) and if i right click it the options are stop service.  let me know how to proceed, thank you.


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#37
RKinner

RKinner

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Get Process Explorer

https://live.sysinte...com/procexp.exe

Save it to your desktop then run it (Vista or Win7+ - right click and Run As Administrator).  

View, Select Column, check Verified Signer, OK
Options, Verify Image Signatures


Click twice on the CPU column header  to sort things by CPU usage with the big hitters at the top.  

Wait a full minute then:

File, Save As, Save.  Note the file name.   Open the file  on your desktop and copy and paste the text to a reply.

 

 

 

Get the free version of Speccy:

http://www.filehippo...ownload_speccy/ 

(Look in the upper right for the Download
Latest Version button  - Do NOT press the large Start Download button on the upper left!)  
Download, Save and Install it.  Tell it you do not need CCLEANER.    Run Speccy.  When it finishes (the little icon in the bottom left will stop moving),
File, Save as Text File,  (to your desktop) note the name it gives. OK.  Open the file in notepad and delete the line that gives the serial number of your Operating System.  
(It will be near the top,  10-20  lines down.) Save the file.  Attach the file to your next post.  Attaching the log is the best option as it is too big for the forum.  Attaching is a multi step process.

First click on More Reply Options
Then scroll down to where you see
Choose File and click on it.  Point it at the file and hit Open.
Now click on Attach this file.

 

If Norton is causing page faults it is probably time to upgrade.
 


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