Acer Aspire E5-522-89W6 will not boot (Resolved).
Posted 19 November 2018 - 06:16 PM
Posted 19 November 2018 - 07:03 PM
Edited by LollyGagin, 19 November 2018 - 07:03 PM.
Posted 19 November 2018 - 09:36 PM
A few things, what windows do you have?
Have you installed anything new before this happened?
Is your battery in the computer or on outside?
Edited by KiwiProbie, 19 November 2018 - 09:37 PM.
Posted 19 November 2018 - 10:15 PM
Right before this happened, I installed Wireshark and some file comparison software. Another thing I did almost immediately before the cursor disappeared was boot into the bios. I was just wanting to verify that the instructions I found online for getting into the bios were correct because I wanted to know that I had the option of changing boot priorities. I didn't think I actually changed anything in the bios but it was right after this that my cursor disappeared.
The battery is not accessible from the outside. It is on the inside.
Oh! I almost forgot. I'm not sure which program I installed came bundled with Avast but, it did get installed too. I uninstalled it and went back to Windows Defender.
Edited by LollyGagin, 19 November 2018 - 10:30 PM.
Posted 24 November 2018 - 06:23 AM
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Posted 25 November 2018 - 04:44 PM
Further, I am starting to wonder if I might b dealing with a hardware issue rather than a Windows 10 issue.
There are two blue lights on the front of the case. If the laptop is fully charged, I can hit the power button and nothing happens whether it is plugged in or not. If the battery is fully drained and it is plugged up, then when I hit the power button, Windows boots as far as the screen where they usually ask if u like the picture on the screen. But, the question is not present and neither is the password box. Even if I click the mouse buttons, the password box will not show up as it used to when I clicked the mouse. There also is no cursor on this screen. Shortly after Windows boots this far, the screen turns black.
This problem started shortly after I booted into the bios to see whether it would give me a boot priority menu. When I went to leave the bios, a question came up asking me whether or not I wanted to save changes. I didn't think I made any changes but, I selected "no" thinking that if I had accidentally made any changes, they would b erased.
Posted 26 November 2018 - 01:26 PM
Posted 28 November 2018 - 11:38 AM
I am starting to wonder if I might b dealing with a hardware issue rather than a Windows 10 issue.
Are you using a USB mouse or the notebooks touchpad, if the touchpad;
Have you checked in the BIOS to make sure that the touchpad has not been disabled.
Posted 29 November 2018 - 06:37 AM
Posted 29 November 2018 - 02:05 PM
Glad we could help and thanks for letting us know that you no longer required assistance
Posted 29 November 2018 - 05:31 PM
Sorry I didn't reply I am not getting email notifications to when someone replies, and I sometimes forget about coming back to check. Sorry.
Posted 25 December 2018 - 11:52 AM
Please do not post inside another members topic, your computer issue/s may appear to be the same but be completely different + your request for assistance may be overlooked, staff and members will check a topic that has yet to receive a reply but they may not if it appears that assistance has already been offered to the OP.
Thank you for your understanding.
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