Jump to content

Welcome to Geeks to Go - Register now for FREE

Geeks To Go is a helpful hub, where thousands of volunteer geeks quickly serve friendly answers and support. Check out the forums and get free advice from the experts. Register now to gain access to all of our features, it's FREE and only takes one minute. Once registered and logged in, you will be able to create topics, post replies to existing threads, give reputation to your fellow members, get your own private messenger, post status updates, manage your profile and so much more.

Create Account How it Works
Photo

PC randomly restarts/powers off and mouse freezes.


  • Please log in to reply

#1
trips487

trips487

    Member

  • Member
  • PipPipPip
  • 174 posts

Hello, I am not sure where to post this so I apologize if this is the wrong section. I had recently been receiving problems with my pc as it's been restarting or shutting down once I log into windows or open a browser. At first I thought it might be a maleware issue but after doing virus scans and male ware scans it came out nothing. I have also perform a clean reset on my pc through windows 10 with keeping personal files, but that did not seem to help. Is this a hardware issue? Maybe my pc is over heating or something else is wrong? It's about a 3-4 year old pc and I had built it myself. Hopefully I am able to receive some help here otherwise I might just take it to a tech if problems don't get fixed here. Thanks. 

 

Update: Mouse has stopped freezing but pc still does shut down or restart occasionally. 


Edited by trips487, 03 December 2018 - 11:00 PM.

  • 0

Advertisements


#2
phillpower2

phillpower2

    Mechanised Mod

  • Moderator
  • 22,482 posts

Hello trips487,

 

Moved to hardware as this appears to be unrelated to Windows 10.

 

If the computer is a desktop can you post the brand and model name or number of the power supply (PSU).

 

Download then run Speccy (free) and post the resultant url for us, details here, this will provide us with information about your computer hardware + any software that you have installed that may explain the present issue/s. 

 

To publish a Speccy profile to the Web:

  1. In Speccy, click File, and then click Publish Snapshot.
  2. In the Publish Snapshot dialog box, click Yes to enable Speccy to proceed.
  3. Speccy publishes the profile and displays a second Publish Snapshot. You can open the URL in your default browser, copy it to the clipboard, or close the dialog box.

  • 0

#3
trips487

trips487

    Member

  • Topic Starter
  • Member
  • PipPipPip
  • 174 posts

Sorry for the wait. Here is the information you needed. Thanks.

 

------

http://speccy.pirifo...SeoyElGEahsxaKZ


  • 0

#4
phillpower2

phillpower2

    Mechanised Mod

  • Moderator
  • 22,482 posts

No worries, we understand that you may have other things to take care of  :thumbsup:

 

High temps, voltages and memory use reported in Speccy so further investigation needed there first;

 

If the computer is a desktop can you post the brand and model name or number of the power supply (PSU).

 

 

You missed answering the above question, a flaky PSU will produce the symptoms that you describe and caused by the high voltages that we are seeing in Speccy.

 

If you are overclocking you should stop and restore the MBs default settings in the BIOS, the thermal shutdown point for your CPU is 61.1°C but it is reported as 71 °C by Speccy, this means one of two things, Speccy has it wrong or the thermal shutdown limit has been changed in the BIOS, the latter commonly done by folk who overclock.

 

Download [url="http://www.filehippo...load_speedfan/"]Speedfan[/url] and install it.  Once it's installed, run the program and post here the information it shows.  The information I want you to post is the stuff that is circled in the example picture I have attached.

If you are running on a vista machine, please go to where you installed the program and run the program as administrator.

 

speedfan.png

(this is a screenshot from a vista machine)

 

So that we have a comparison to Speedfan, download, run and grab a screenshot of HWMonitor (free).

 

To capture and post a screenshot;

 

Click on the ALT key + PRT SCR key..its on the top row..right hand side..now click on start...all programs...accessories...paint....left click in the white area ...press CTRL + V...click on file...click on save...save it to your desktop...name it something related to the screen your capturing... BE SURE TO SAVE IT AS A .JPG ...otherwise it may be to big to upload... Click on the More Reply Options tab then after typing in any response you have... click on Choose File...desktop...find the screenshot..select it and click on Attach This File...on the lower left...after it says upload successful...click on add reply like you normally would.

 

Screenshot instructions are provided to assist those that may read this topic but are not yet aware of the “how to”.


  • 0

#5
trips487

trips487

    Member

  • Topic Starter
  • Member
  • PipPipPip
  • 174 posts

Here are the results. I wasn't sure how much of the hwmonitor you wanted so I just posted a screen shot of the first part of it. 

Attached Thumbnails

  • hwmonitor results.jpg
  • speedfanresults.jpg

  • 0






Similar Topics

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

As Featured On:

Microsoft Yahoo BBC MSN PC Magazine Washington Post HP