[RKinner]

Right click on the video driver and Uninstall.  Reboot.  Let windows reinstall the driver.

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I just tried that using Device Manager, then uninstalling the display adaptor including driver. I then rebooted, went into normal mode for about a minute before it crashed again. So now back into safe mode. I can see windows automatically installed the original display driver again.

Any new steps for me to try?

[joecool90]

I just tried that using Device Manager, then uninstalling the display adaptor including driver. I then rebooted, went into normal mode for about a minute before it crashed again. So now back into safe mode. I can see windows automatically installed the original display driver again.

Any new steps for me to try?

[joecool90]

Thanks again

[RKinner]

Does it work in Enable Low Resolution Video?  IF SO Try uninstalling your video driver and install one of the two that

https://www.amd.com/...radeon-hd-7670m

offers.  Whichever you don't have.

[joecool90]

I'll try that later today and will get back to you thanks

[joecool90]

Unfortunately it goes straight to the same black screen when using Low Resolution mode. Is there something else I can try or is my laptop display permanently corrupted? Thanks

[RKinner]

put

amdkmdap.sys

in the FRST Search Box then hit Search Files.  You will get one log please post it.

 

I have to take my wife to a baby shower for a friend.  Will be away until around 6 PM EST

[joecool90]

Farbar Recovery Scan Tool (x64) Version: 01.12.2018 01
Ran by Toshiba-laptop (02-12-2018 17:04:31)
Running from C:\Users\Toshiba-laptop\Desktop
Boot Mode: Safe Mode (with Networking)

================== Search Files: "amdkmdap.sys" =============


====== End of Search ======

[joecool90]

Thanks for helping out during the weekend

[joecool90]

If you manage to resolve this I'm very happy to donate in some way.

[RKinner]

I'm retired so every day is a weekend.

 

Did you try the Diagnostic Boot from msconfig?  Did that work?

 

Let's try a boot log:

 

Search for

 

msconfig

 

hit Enter

 

click on the Boot tab

 

Check the boot log box.  OK.  Reboot.  Try to get into regular mode, when that fails, boot back into Safe Mode and locate the c:\windows\ntbtlog.txt file.  This is in a hidden area so you may need to tell windows to let you see it:
 

http://www.howtogeek...-windows-vista/
 

 

To attach a file:

 

First click on More Reply Options
Then scroll down to where you see
Choose File and click on it.  Point it at the file and hit Open.
Now click on Attach this file.
 

[RKinner]

In addition to the boot log above, try creating a new user (any name you want) give the new user administrative rights and a password and then try to log in as the new user.

 

https://support.micr...strator-account

[joecool90]

I'll start doing this again from Wednesday, I'm busy until then cheers.

[joecool90]

Managed to find some time today, see attached thanks.

[joecool90]

Trying again.