Jump to content

Welcome to Geeks to Go - Register now for FREE

Geeks To Go is a helpful hub, where thousands of volunteer geeks quickly serve friendly answers and support. Check out the forums and get free advice from the experts. Register now to gain access to all of our features, it's FREE and only takes one minute. Once registered and logged in, you will be able to create topics, post replies to existing threads, give reputation to your fellow members, get your own private messenger, post status updates, manage your profile and so much more.

Create Account How it Works
Photo

Windows 10 Laptop won't boot into normal mode, can access safe mod


  • Please log in to reply

#16
RKinner

RKinner

    Malware Expert

  • Expert
  • 23,467 posts
  • MVP

Right click on the video driver and Uninstall.  Reboot.  Let windows reinstall the driver.


  • 0

Advertisements


#17
joecool90

joecool90

    Member

  • Topic Starter
  • Member
  • PipPip
  • 92 posts
I just tried that using Device Manager, then uninstalling the display adaptor including driver. I then rebooted, went into normal mode for about a minute before it crashed again. So now back into safe mode. I can see windows automatically installed the original display driver again.

Any new steps for me to try?
  • 0

#18
joecool90

joecool90

    Member

  • Topic Starter
  • Member
  • PipPip
  • 92 posts
Thanks again
  • 0

#19
RKinner

RKinner

    Malware Expert

  • Expert
  • 23,467 posts
  • MVP

Does it work in Enable Low Resolution Video?  IF SO Try uninstalling your video driver and install one of the two that

https://www.amd.com/...radeon-hd-7670m

offers.  Whichever you don't have.


  • 0

#20
joecool90

joecool90

    Member

  • Topic Starter
  • Member
  • PipPip
  • 92 posts
I'll try that later today and will get back to you thanks
  • 0

#21
joecool90

joecool90

    Member

  • Topic Starter
  • Member
  • PipPip
  • 92 posts
Unfortunately it goes straight to the same black screen when using Low Resolution mode. Is there something else I can try or is my laptop display permanently corrupted? Thanks
  • 0

#22
RKinner

RKinner

    Malware Expert

  • Expert
  • 23,467 posts
  • MVP

put

amdkmdap.sys

in the FRST Search Box then hit Search Files.  You will get one log please post it.

 

I have to take my wife to a baby shower for a friend.  Will be away until around 6 PM EST


  • 0

#23
joecool90

joecool90

    Member

  • Topic Starter
  • Member
  • PipPip
  • 92 posts

Farbar Recovery Scan Tool (x64) Version: 01.12.2018 01
Ran by Toshiba-laptop (02-12-2018 17:04:31)
Running from C:\Users\Toshiba-laptop\Desktop
Boot Mode: Safe Mode (with Networking)

================== Search Files: "amdkmdap.sys" =============


====== End of Search ======


  • 0

#24
joecool90

joecool90

    Member

  • Topic Starter
  • Member
  • PipPip
  • 92 posts

Thanks for helping out during the weekend :)


  • 0

#25
joecool90

joecool90

    Member

  • Topic Starter
  • Member
  • PipPip
  • 92 posts

If you manage to resolve this I'm very happy to donate in some way.


  • 0

Advertisements


#26
RKinner

RKinner

    Malware Expert

  • Expert
  • 23,467 posts
  • MVP

I'm retired so every day is a weekend.

 

Did you try the Diagnostic Boot from msconfig?  Did that work?

 

Let's try a boot log:

 

Search for

 

msconfig

 

hit Enter

 

click on the Boot tab

 

Check the boot log box.  OK.  Reboot.  Try to get into regular mode, when that fails, boot back into Safe Mode and locate the c:\windows\ntbtlog.txt file.  This is in a hidden area so you may need to tell windows to let you see it:
 

http://www.howtogeek...-windows-vista/
 

 

To attach a file:

 

First click on More Reply Options
Then scroll down to where you see
Choose File and click on it.  Point it at the file and hit Open.
Now click on Attach this file.
 


  • 0

#27
RKinner

RKinner

    Malware Expert

  • Expert
  • 23,467 posts
  • MVP

In addition to the boot log above, try creating a new user (any name you want) give the new user administrative rights and a password and then try to log in as the new user.

 

https://support.micr...strator-account


  • 0

#28
joecool90

joecool90

    Member

  • Topic Starter
  • Member
  • PipPip
  • 92 posts
I'll start doing this again from Wednesday, I'm busy until then cheers.
  • 0

#29
joecool90

joecool90

    Member

  • Topic Starter
  • Member
  • PipPip
  • 92 posts

Managed to find some time today, see attached thanks.


  • 0

#30
joecool90

joecool90

    Member

  • Topic Starter
  • Member
  • PipPip
  • 92 posts

Trying again.


  • 0






Similar Topics

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

As Featured On:

Microsoft Yahoo BBC MSN PC Magazine Washington Post HP