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Problem with my DVD/CD-ROM.


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#1
thefunkymunky

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Hello!!!

 

I have a TOSHIBA Satellite L655 PSK2CU-0R801U with a TSSTcorp DVD+-RW TS-L633C SCSI CdRom Device [Optical drive].

 

When I try to use the CD-ROM I get this message; "Please insert disk". I have tried several different disks and it's always the same message. You never hear the disk being read just a sort of click.

 

Now, my laptop is old but the hard drive is relatively new having been replaced not quite a year ago and the Optical drive was replaced about 2-3 years ago.

 

I have tried uninstalling then re-installing. Ive tried cleaning the drive etc.

 

Can it be that the Optical drive needs to be replaced again already?

 

Thank you for your time!

 

tazzi 

 

 


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#2
SupeR GeekiN CognitO

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Hello thefunkymunky

 

Which OS are you running please.


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#3
thefunkymunky

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Windows 7 Premium


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#4
SupeR GeekiN CognitO

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Hello, sorry for the delay.

 

Have you tried updating the drivers?

 

If not, make sure you are connected to the internet and then go to Start/Control Panel/Device Manager/DVD CD-Rom drives,

then right click on the drive. Next select Search automatically for updated driver software.

 

If it says the best driver is already selected for your device, then go to the Toshiba website

and look for an updated driver for your system. If you need assistance with that please let me know.

 

It is very possible the drive is not good anymore.

 

Thank you and have a great day.


Edited by SupeR GeekiN CognitO, 05 December 2018 - 08:47 PM.

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#5
thefunkymunky

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Hello!!!

 

     No worries regarding the delay. I am just extremely grateful to all of you here for all that you do for us, Thank You.

 

I did as you suggested and tried to update the driver(s) but found that the best one was already installed. I went to the Toshiba website, entered the required information and was given a whole slew of updates but I did not see one for the CD-ROM. Would it be listed in a different manner/name?

 

I thank you in advance for all your time and attention in this matter. Peace to you and yours......

 

tazzi


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#6
phillpower2

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One of these may help:

1. Uninstall the drive through Device Manager.
Restart computer. The drive will be automatically reinstalled.
or...
2. http://support.microsoft.com/kb/314060
Restart computer.
or...
3. Download, and run  http://www.dougknox.com/xp/scripts_desc/xp_cd_dvd_fix.htm
Double click on cdgone.zip to unzip it.
Right click on cdgone.reg, click Merge.
Accept registry merge.
Restart computer.
or...
4. Go to Device Manager, click a "+" sign next to IDE ATA/ATAPI Controllers.
You'll see two items:
- ATA Channel0 (or Primary Channel)
- ATA Channel1 (or Secondary Channel)
Right click on each of them, and click Uninstall. Confirm.
Restart Windows. They'll be automatically reinstalled.

 

Thanks to Broni for the above instructions  :thumbsup:

 


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#7
phillpower2

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Not heard back from you thefunkymunky , do you still require assistance or is the issue now resolved, an update would be appreciated.


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