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Removal instructions for WiperSoft

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Started by Metallica , Dec 13 2018 04:53 AM

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#1
Metallica
Posted 13 December 2018 - 04:53 AM

Metallica

    Spyware Veteran

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  • 33,101 posts
Content is republished with permission from Malwarebytes.

What is WiperSoft?

The Malwarebytes research team has determined that WiperSoft is a "system optimizer". These so-called "system optimizers" use intentional false positives to convince users that their systems have problems. Then they try to sell you their software, claiming it will remove these problems.
More information can be found on our Malwarebytes Labs blog.

How do I know if I am infected with WiperSoft?

This is how the main screen of the system optimizer looks:

main.png

You will find these icons in your taskbar, your startmenu, and on your desktop:

icons.png

and see these warnings during install:

warning1.png

warning2.png

and these screens during "operations":

warning5.png

warning6.png

You may see this entry in your list of installed programs:

warning4.png

and this task in your list of Scheduled Tasks:

warning3.png

How did WiperSoft get on my computer?

These so-called system optimizers use different methods of getting installed. This particular one was downloaded from their website:

website.png

How do I remove WiperSoft?

Our program Malwarebytes can detect and remove this potentially unwanted application.
  • Please download Malwarebytes to your desktop.
  • Double-click mb3-setup-consumer-{version}.exe and follow the prompts to install the program.
  • Then click Finish.
  • Once the program has fully updated, select Scan Now on the Dashboard. Or select the Threat Scan from the Scan menu.
  • If another update of the definitions is available, it will be implemented before the rest of the scanning procedure.
  • When the scan is complete, make sure that all Threats are selected, and click Remove Selected.
  • Restart your computer when prompted to do so.
Is there anything else I need to do to get rid of WiperSoft?
  • No, Malwarebytes removes WiperSoft completely.
  • This PUP creates a scheduled task. You can read here how to check for and, if necessary, remove Scheduled Tasks.
How would the full version of Malwarebytes help protect me?

We hope our application and this guide have helped you eradicate this system optimizer.

As you can see below the full version of Malwarebytes would have protected you against the WiperSoft installer. It would have warned you before the application could install itself, giving you a chance to stop it before it became too late.

protection1.png


Technical details for experts

You may see these entries in FRST logs:

(WiperSoft) C:\Program Files\WiperSoft\WiperSoft.exe
(Wiper Software) C:\Windows\system32\wiperrm.exe
C:\Windows\System32\Tasks\WiperSoft Startup
C:\Users\{username}\Desktop\WiperSoft.lnk
C:\Users\{username}\AppData\Roaming\WiperSoft
C:\ProgramData\Microsoft\Windows\Start Menu\Programs\WiperSoft
C:\Program Files\WiperSoft

WiperSoft 1.1.1143.64 (HKLM\...\{AB1C8C91-4D8E-4C28-80E7-FD135FB90515}}_is1) (Version: 1.1.1143.64 - WiperSoft)
Task: {5C2F4539-1A4E-4172-8BFB-B5620E4E75EC} - System32\Tasks\WiperSoft Startup => C:\Program Files\WiperSoft\WiperSoft.exe [2018-12-13] (WiperSoft)
() C:\Program Files\WiperSoft\CrashRpt1403.dll
Alterations made by the installer:

File system details [View: All details] (Selection)
---------------------------------------------------
    Adds the folder C:\Program Files\WiperSoft
       Adds the file crashrpt_lang.ini"="12/13/2018 8:52 AM, 8214 bytes, A
       Adds the file CrashRpt1403.dll"="12/13/2018 8:52 AM, 339568 bytes, A
       Adds the file CrashSender1403.exe"="12/13/2018 8:52 AM, 1732208 bytes, A
       Adds the file install.dat"="12/13/2018 8:52 AM, 12960 bytes, A
       Adds the file license_en.txt"="12/13/2018 8:52 AM, 33459 bytes, A
       Adds the file offreg.dll"="12/13/2018 8:52 AM, 69000 bytes, A
       Adds the file OpenSans-Bold.ttf"="12/13/2018 8:52 AM, 224592 bytes, A
       Adds the file OpenSans-Light.ttf"="12/13/2018 8:52 AM, 222412 bytes, A
       Adds the file OpenSans-Regular.ttf"="12/13/2018 8:52 AM, 217360 bytes, A
       Adds the file OpenSans-Semibold.ttf"="12/13/2018 8:52 AM, 221328 bytes, A
       Adds the file WiperSoft.exe"="12/13/2018 8:52 AM, 4940400 bytes, A
       Adds the file WiperSoft-inst.exe"="12/13/2018 8:52 AM, 2046576 bytes, A
    In the existing folder C:\ProgramData\Microsoft\Windows\Start Menu\Programs
       Alters the file Google Chrome.lnk
        12/5/2018 8:27 AM, 2224 bytes, A ==> 12/13/2018 8:54 AM, 2224 bytes, A
    Adds the folder C:\ProgramData\Microsoft\Windows\Start Menu\Programs\WiperSoft
       Adds the file WiperSoft Uninstall.lnk"="12/13/2018 8:52 AM, 1519 bytes, A
       Adds the file WiperSoft.lnk"="12/13/2018 8:52 AM, 557 bytes, A
    Adds the folder C:\Users\{username}\AppData\Local\CrashRpt\UnsentCrashReports\WiperSoft.exe_1.1.1143.64\Logs
    Adds the folder C:\Users\{username}\AppData\Roaming\WiperSoft
       Adds the file signatures.dat"="12/13/2018 8:52 AM, 26286080 bytes, A
       Adds the file whitelist.dat"="12/13/2018 8:52 AM, 28672 bytes, A
       Adds the file wipersoft.dat"="12/13/2018 8:52 AM, 0 bytes, A
       Adds the file wipersoft.eni"="12/13/2018 8:52 AM, 524012 bytes, A
       Adds the file WiperSoft.Fix.log"="12/13/2018 8:52 AM, 0 bytes, A
       Adds the file WiperSoft.Scan.log"="12/13/2018 8:53 AM, 751775 bytes, A
    In the existing folder C:\Users\{username}\Desktop
       Adds the file WiperSoft.lnk"="12/13/2018 8:52 AM, 770 bytes, A
    In the existing folder C:\Windows\System32
       Adds the file wiperrm.exe"="12/13/2018 8:52 AM, 27888 bytes, A
    In the existing folder C:\Windows\System32\Tasks
       Adds the file WiperSoft Startup"="12/13/2018 8:52 AM, 3312 bytes, A

Registry details [View: All details] (Selection)
------------------------------------------------
    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{AB1C8C91-4D8E-4C28-80E7-FD135FB90515}}_is1]
       "DisplayIcon"="REG_SZ", "C:\Program Files\WiperSoft\wipersoft-inst.exe,-128"
       "DisplayName"="REG_SZ", "WiperSoft 1.1.1143.64"
       "DisplayVersion"="REG_SZ", "1.1.1143.64"
       "EstimatedSize"="REG_DWORD", 36063
       "HelpLink"="REG_SZ", "http://www.wipersoft.com/"
       "InstallDate"="REG_SZ", "20181213"
       "InstallLocation"="REG_SZ", "C:\Program Files\WiperSoft"
       "Publisher"="REG_SZ", "WiperSoft"
       "QuietUninstallString"="REG_SZ", ""C:\Program Files\WiperSoft\WiperSoft-inst.exe" /lng=en /silent /remove=install.dat"
       "UninstallString"="REG_SZ", ""C:\Program Files\WiperSoft\WiperSoft-inst.exe" /lng=en /remove=install.dat"
       "URLInfoAbout"="REG_SZ", "http://www.wipersoft.com/"
       "URLUpdateInfo"="REG_SZ", "http://www.wipersoft.com/"
       "WiperSoft-GUID"="REG_SZ", ""
    [HKEY_CURRENT_USER\Software\WiperSoft\WiperSoft]
       "lng"="REG_SZ", "en"
Malwarebytes log:

Malwarebytes
www.malwarebytes.com

-Log Details-
Scan Date: 12/13/18
Scan Time: 9:01 AM
Log File: 49311c1f-fead-11e8-bfa4-00ffdcc6fdfc.json

-Software Information-
Version: 3.6.1.2711
Components Version: 1.0.508
Update Package Version: 1.0.8291
License: Free

-System Information-
OS: Windows 7 Service Pack 1
CPU: x64
File System: NTFS
User: {computername}\{username}

-Scan Summary-
Scan Type: Threat Scan
Scan Initiated By: Manual
Result: Completed
Objects Scanned: 236938
Threats Detected: 34
Threats Quarantined: 34
Time Elapsed: 1 min, 4 sec

-Scan Options-
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Detect
PUM: Detect

-Scan Details-
Process: 1
PUP.Optional.WiperSoft, C:\Program Files\WiperSoft\WiperSoft.exe, Quarantined, [4406], [340915],1.0.8291

Module: 2
PUP.Optional.WiperSoft, C:\Program Files\WiperSoft\CrashRpt1403.dll, Quarantined, [4406], [340915],1.0.8291
PUP.Optional.WiperSoft, C:\Program Files\WiperSoft\WiperSoft.exe, Quarantined, [4406], [340915],1.0.8291

Registry Key: 5
PUP.Optional.WiperSoft, HKLM\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\UNINSTALL\{AB1C8C91-4D8E-4C28-80E7-FD135FB90515}}_is1, Quarantined, [4406], [340915],1.0.8291
PUP.Optional.WiperSoft, HKLM\SOFTWARE\MICROSOFT\WINDOWS NT\CURRENTVERSION\SCHEDULE\TASKCACHE\TREE\WiperSoft Startup, Quarantined, [4406], [340915],1.0.8291
PUP.Optional.WiperSoft, HKLM\SOFTWARE\MICROSOFT\WINDOWS NT\CURRENTVERSION\SCHEDULE\TASKCACHE\TASKS\{5C2F4539-1A4E-4172-8BFB-B5620E4E75EC}, Quarantined, [4406], [340915],1.0.8291
PUP.Optional.WiperSoft, HKLM\SOFTWARE\MICROSOFT\WINDOWS NT\CURRENTVERSION\SCHEDULE\TASKCACHE\LOGON\{5C2F4539-1A4E-4172-8BFB-B5620E4E75EC}, Quarantined, [4406], [340915],1.0.8291
PUP.Optional.WiperSoft, HKCU\SOFTWARE\WiperSoft, Quarantined, [4406], [340919],1.0.8291

Registry Value: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Data Stream: 0
(No malicious items detected)

Folder: 2
PUP.Optional.WiperSoft, C:\PROGRAMDATA\MICROSOFT\WINDOWS\START MENU\PROGRAMS\WIPERSOFT, Quarantined, [4406], [340917],1.0.8291
PUP.Optional.WiperSoft, C:\USERS\{username}\APPDATA\ROAMING\WIPERSOFT, Quarantined, [4406], [340918],1.0.8291

File: 24
PUP.Optional.WiperSoft, C:\PROGRAMDATA\MICROSOFT\WINDOWS\START MENU\PROGRAMS\WIPERSOFT\WIPERSOFT.LNK, Quarantined, [4406], [340917],1.0.8291
PUP.Optional.WiperSoft, C:\ProgramData\Microsoft\Windows\Start Menu\Programs\WiperSoft\WiperSoft Uninstall.lnk, Quarantined, [4406], [340917],1.0.8291
PUP.Optional.WiperSoft, C:\PROGRAM FILES\WIPERSOFT\INSTALL.DAT, Quarantined, [4406], [340915],1.0.8291
PUP.Optional.WiperSoft, C:\Program Files\WiperSoft\CrashRpt1403.dll, Quarantined, [4406], [340915],1.0.8291
PUP.Optional.WiperSoft, C:\Program Files\WiperSoft\crashrpt_lang.ini, Quarantined, [4406], [340915],1.0.8291
PUP.Optional.WiperSoft, C:\Program Files\WiperSoft\CrashSender1403.exe, Quarantined, [4406], [340915],1.0.8291
PUP.Optional.WiperSoft, C:\Program Files\WiperSoft\license_en.txt, Quarantined, [4406], [340915],1.0.8291
PUP.Optional.WiperSoft, C:\Program Files\WiperSoft\OpenSans-Bold.ttf, Quarantined, [4406], [340915],1.0.8291
PUP.Optional.WiperSoft, C:\Program Files\WiperSoft\OpenSans-Light.ttf, Quarantined, [4406], [340915],1.0.8291
PUP.Optional.WiperSoft, C:\Program Files\WiperSoft\OpenSans-Regular.ttf, Quarantined, [4406], [340915],1.0.8291
PUP.Optional.WiperSoft, C:\Program Files\WiperSoft\OpenSans-Semibold.ttf, Quarantined, [4406], [340915],1.0.8291
PUP.Optional.WiperSoft, C:\Program Files\WiperSoft\WiperSoft-inst.exe, Quarantined, [4406], [340915],1.0.8291
PUP.Optional.WiperSoft, C:\Program Files\WiperSoft\WiperSoft.exe, Quarantined, [4406], [340915],1.0.8291
PUP.Optional.WiperSoft, C:\WINDOWS\SYSTEM32\TASKS\WiperSoft Startup, Quarantined, [4406], [340915],1.0.8291
PUP.Optional.WiperSoft, C:\USERS\{username}\DESKTOP\WiperSoft.lnk, Quarantined, [4406], [340915],1.0.8291
PUP.Optional.WiperSoft, C:\USERS\{username}\APPDATA\ROAMING\WIPERSOFT\SIGNATURES.DAT, Quarantined, [4406], [340918],1.0.8291
PUP.Optional.WiperSoft, C:\Users\{username}\AppData\Roaming\WiperSoft\whitelist.dat, Quarantined, [4406], [340918],1.0.8291
PUP.Optional.WiperSoft, C:\Users\{username}\AppData\Roaming\WiperSoft\wipersoft.dat, Quarantined, [4406], [340918],1.0.8291
PUP.Optional.WiperSoft, C:\Users\{username}\AppData\Roaming\WiperSoft\wipersoft.eni, Quarantined, [4406], [340918],1.0.8291
PUP.Optional.WiperSoft, C:\Users\{username}\AppData\Roaming\WiperSoft\WiperSoft.Fix.log, Quarantined, [4406], [340918],1.0.8291
PUP.Optional.WiperSoft, C:\Users\{username}\AppData\Roaming\WiperSoft\WiperSoft.Scan.log, Quarantined, [4406], [340918],1.0.8291
PUP.Optional.WiperSoft, C:\USERS\{username}\DESKTOP\WIPERSOFT-INSTALLER.EXE, Quarantined, [4406], [340923],1.0.8291
PUP.Optional.WiperSoft, C:\DOWNLOADS\WIPERSOFT-INSTALLER.EXE, Quarantined, [4406], [340923],1.0.8291
PUP.Optional.WiperSoft, C:\WINDOWS\SYSTEM32\WIPERRM.EXE, Quarantined, [4406], [584847],1.0.8291

Physical Sector: 0
(No malicious items detected)

WMI: 0
(No malicious items detected)


(end)
As mentioned before the full version of Malwarebytes could have protected your computer against this threat.
We use different ways of protecting your computer(s):
  • Dynamically Blocks Malware Sites & Servers
  • Malware Execution Prevention
Save yourself the hassle and get protected.
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