Please provide as many details of your issues as possible in order for us to provide the best help.
Have you verified it has the latest driver installed and is the device enabled?
Please follow the steps below to help troubleshoot your system. Let me know if you have any questions.
Step 1:
Speccy
Download
Speccy to your desktop
1.
File >
Publish Snapshot. This saves your snapshot to their servers
2.
Copy and
Paste the
link to your next Reply
Step 2:
Click on
Start menu
Type
command to start searching
Right click on
command prompt in list and select
Run AdministratorCopy and
Paste each the
commands below into the command prompt and press
Enter key
1.
sfc /scannow (best to run 2-3 times, rebooting after each time)
2.
(Windows 8 or higher)dism /online /cleanup-image /restorehealth If any Errors are found with sfc /scannow then:
Copy and Paste the following command, and press ENTER:
copy %windir%\Logs\CBS\CBS.log "%userprofile%\Desktop\CBS.txt"
This will copy CBS.txt to your desktop
Upload CBS.txt file
(if it is to large then compress to a .zip file and/or use file sharing site and provide the link)
Step 3:
Download the enclosed
SystemDiagnostics.zip file to your desktop
Uncompress the
SystemDiagnostics.zip file to your desktop
Right clink on
SystemDiagnostics.bat and select
Run as Administrator
Once it is finished, it will create a
SystemDiagnostics folder on your desktop
Compress the folder to a
SystemDiagnostics.zip file
Upload to your reply
How to Compress/Uncompress .Zip files