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#1
Channeal

Channeal

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Hello folks,

 

First of all, am completely unsure whether this is the correct place to post this question......

 

By sheer chance, I looked at my husband's email account a little while ago and discovered an email from Google saying his Google password had been changed and his account logged into via an iphone. My husband does not have an iphone, only an old Google Android phone which he uses for internet only.

 

I wan't sure that the email was genuine at first. I did however try to log into his account on our desktop computer (I do not think he is normally ever logged into Google on there) and managed to do so okay and to change the password, so this at first seemed to comfirm my doubts about the authenticity of the email. I then noticed that the name of the account holder had been changed from my husband's to another person's. I checked who had logged into the account and the IP number revealed that it was somebody from the US (we are in the UK).

 

I  have now added my husband's mobile number to the account for additional security. As the password has now been changed, is everything now okay or should I do anything further please?

 

Chris.

 

 


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#2
JeremiahMarcellus

JeremiahMarcellus

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Hello folks,

 

First of all, am completely unsure whether this is the correct place to post this question......

 

By sheer chance, I looked at my husband's email account a little while ago and discovered an email from Google saying his Google password had been changed and his account logged into via an iphone. My husband does not have an iphone, only an old Google Android phone which he uses for internet only.

 

I wan't sure that the email was genuine at first. I did however try to log into his account on our desktop computer (I do not think he is normally ever logged into Google on there) and managed to do so okay and to change the password, so this at first seemed to comfirm my doubts about the authenticity of the email. I then noticed that the name of the account holder had been changed from my husband's to another person's. I checked who had logged into the account and the IP number revealed that it was somebody from the US (we are in the UK).

 

I  have now added my husband's mobile number to the account for additional security. As the password has now been changed, is everything now okay or should I do anything further please?

 

Chris.

 

 

Hi Chris,

 

You did well to change the password and add his phone number to the account. I'll assume that you enabled two-factor authentication when you added your number. If not, do the following:

 

  1. Go to your Google Account.
  2. On the left navigation panel, click Security.
  3. On the Signing in to Google panel, click 2-Step Verification.
  4. Click Get started.
  5. Follow the steps on the screen.

You can then choose between 

  • Text message (SMS) or call
  • Security key
  • Google prompt

 

This way, whenever an unrecognized device or ip tries to access the account you should get a notification and the code must be used to sign in. Google has a full tutorial on how to set this up here.


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