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Ethernet adapter not working

Ethernet adapter Windows 10

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I bought a Ugreen Ethernet adapter for my new Lenovo ideapad 330s.  It runs on Windows 10. 

The adapter won't work.  AT&T says everything is plugged in right, Lenovo says it's the adapter(didn't seem to know much anyway), and that I should just return/exchange it.

Should I have gotten a specific kind of Ethernet cable to plug into my modem and use w/the adapter?

I tried to investigate my laptop and noticed some specific settings for Ethernet connection, but don't want to change anything.


Any advice would be appreciated.

: )

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    Mechanised Mod

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:welcome:     tulip459,


Do you have a link to the particular Ugreen Ethernet adapter that you purchased, we need to check the specs.

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