[Rickles]

Hi,

 

After a Windows 10 Update my laptop refuses to startup.

 

It's an Aspire ES 15 and up till now it has worked well.

 

I have no startup disc as the software was pre-loaded

 

I do have a Desktop with the same Windows 10 but again no disc.

 

I have tried using the Reset but nothing happens.

 

The screen will open with the Aspire logo and Please Wait underneath

 

After a few minutes the screen goes black.

 

Can you help me or should I take it to the Computer Tech?

 

Regards

 

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Please try the following options and let us know if you can access safe mode or command prompt.
 
1. Download and create a Windows 10 USB/DVD if needed.
2. Boot from your Windows 10 install media USB/DVD
3.Select your language preferences and click Next
4. Select Troubleshoot > Advanced options > Startup Settings > Restart from the Choose an Option screen.
5. After your PC restarts, select one of the following Safe Mode options belowStart Up Settings menu:

• Safe Mode (4)
• Safe Mode with Networking (5)
• Command Prompt (6)

6. Wait for Safe Mode to load.
7. Logon with an Administrator account if needed.
 
If Safe Mode does not work as above then try with the following Advanced startup options:

• Enable Low resolution video mode
• Disable driver signature enforcement
• Disable early-launch anti-malware protection

[dmccoy]

Please try the following options and let us know if you can access safe mode or command prompt.
 
1. Download and create a Windows 10 USB/DVD if needed.
2. Boot from your Windows 10 install media USB/DVD
3.Select your language preferences and click Next
4. Select Troubleshoot > Advanced options > Startup Settings > Restart from the Choose an Option screen.
5. After your PC restarts, select one of the following Safe Mode options belowStart Up Settings menu:

• Safe Mode (4)
• Safe Mode with Networking (5)
• Command Prompt (6)

6. Wait for Safe Mode to load.
7. Logon with an Administrator account if needed.
 
If Safe Mode does not work as above then try with the following Advanced startup options:

• Enable Low resolution video mode
• Disable driver signature enforcement
• Disable early-launch anti-malware protection

[KiwiProbie]

I had one of those laptops as well before I got my gaming PC, and I found that after a year or just before a year they start stuffing out.

 

My first one never let windows reinstall at all and just a pain in the a hole, and the one that I recently had burnt out.

[Rickles]

Hi Dmccoy,

 

Can I download the files using another computer?

 

It has Windows 10  and is up to date and virus free.

 

Regards

[williamjoseph_lpa123]

Try to re install the the windows again because sometimes due to interruption in windows installation the window is not successfully installed. That is why you are unable to start the laptop.

[dmccoy]

Yes please download from another computer and follow guide to create either a usb or dvd to boot with.

[Rickles]

Hi Dmccoy,

 

I downloaded the Rescue Disc from a Desktop and then loaded that into the laptop.

 

It took a while but finally booted up and running.

 

​I only use the computer once, maybe twice a day and all the programs I need are either on the original discs or the external drive.

 

The Rescue USB is now living within arms retch.

 

Thank you all for the help as I am a better photographer then computer operator.

 

Regards 

[dmccoy]

You are welcome. I am not sure I understand is it working properly now or only if using the rescue disk now?

[Rickles]

Best Answer

Hi all,

 

My apologies.

 

The laptop is up and running after using the copied rescue disc.

 

I also made a Rescue Disc for the laptop which is kept in its bag.

 

Another success for Geeks to Go!

 

Regards

[dmccoy]

Okay great to hear. Thanks for letting us know.