Jump to content

Welcome to Geeks to Go - Register now for FREE

Geeks To Go is a helpful hub, where thousands of volunteer geeks quickly serve friendly answers and support. Check out the forums and get free advice from the experts. Register now to gain access to all of our features, it's FREE and only takes one minute. Once registered and logged in, you will be able to create topics, post replies to existing threads, give reputation to your fellow members, get your own private messenger, post status updates, manage your profile and so much more.

Create Account How it Works
Photo

igfxCUIService1.0.0.0 cannot be found [Solved]

Computer Slow to Boot

  • This topic is locked This topic is locked

#1
joseph456

joseph456

    Member

  • Member
  • PipPipPip
  • 373 posts

Not sure if this is malware related but everytime I boot my laptop I see this message "The description for Event ID 0 from source igfxCUIService1.0.0.0 cannot be found."  When I did a search on it I saw everything from reloading graphics drivers to possible malware.  No one seems to know how to fix it.  Thanks for your help.


  • 0

Advertisements


#2
Gary R

Gary R

    Trusted Helper

  • Malware Removal
  • 265 posts

igfxCUIService1.0.0.0

 

Relates to the Intel® Common User Interface which installs alongside drivers for Intel® graphics cards and onboard graphic processor units (GPUs)

 

https://www.file.net...ervice.exe.html
https://shouldiblock....exe-54346.aspx
http://processchecke...ervice.exe.html

 

This service is known to throw errors, but unless it's causing you problems (other than the annoying messages on bootup), then there's probably no need to take any action.

 

In any case, it is not Malware related, so is outside of the scope of the "Virus, Spyware, Malware Removal" forum, and you need to seek assistance in the forum appropriate to your OS ... http://www.geekstogo...rating-systems/

 


  • 0

#3
joseph456

joseph456

    Member

  • Topic Starter
  • Member
  • PipPipPip
  • 373 posts

Thanks for your quick response. 

 

I just checked at the first link and it said:

 

"Important: Some malware camouflages itself as igfxCUIService.exe, particularly when located in the C:\Windows or C:\Windows\System32 folder. Therefore, you should check the igfxCUIService.exe process on your PC to see if it is a threat."

 

How would I know if malware is camouflaging itself as this service?  The first link provided a program to use but I am not sure it is safe.  I have MSE and MB and have run them both recently with no issues.  Would they detect this issue?


Edited by joseph456, 25 February 2019 - 12:04 PM.

  • 0

#4
Gary R

Gary R

    Trusted Helper

  • Malware Removal
  • 265 posts

If you want to check out the igfxCUIService.exe file on your computer, please do the following ...

Depending on whether you're using a 32 bit version of Windows or a 64 bit version of Windows ...

  • Download FRST to your Desktop.
  • Download FRST64 to your Desktop.


If you don't know, download both, only one of them will run.

  • Double click Frst.exe or Frst64.exe to launch it.
  • FRST will start to run.
  • When the tool opens click Yes to the disclaimer.
  • Copy/Paste or Type the following line into the Search: box.

igfxCUIService.exe

  • Press the Search Files button.
  • When finished searching a log will open on your Desktop ... Search.txt
  • Please post it in your next reply.



 
  • 0

#5
joseph456

joseph456

    Member

  • Topic Starter
  • Member
  • PipPipPip
  • 373 posts

Here is the search txt.

 

Thanks.

 

Farbar Recovery Scan Tool (x64) Version: 25.02.2019 01
Ran by EJC (25-02-2019 19:34:23)
Running from C:\Users\EJC\Desktop
Boot Mode: Normal

================== Search Files: "igfxCUIService.exe" =============

C:\Windows\System32\igfxCUIService.exe
[2014-05-17 00:30][2018-04-26 15:29] 000343016 _____ (Intel Corporation) C85AD92B63DC9E626D957C871A203869 [File is digitally signed]

C:\Windows\System32\DriverStore\FileRepository\igdlh64.inf_amd64_neutral_4f453ee27fb8b1df\igfxCUIService.exe
[2018-04-26 15:29][2018-04-26 15:29] 000343016 _____ (Intel Corporation) C85AD92B63DC9E626D957C871A203869 [File is digitally signed]


====== End of Search ======


  • 0

#6
Gary R

Gary R

    Trusted Helper

  • Malware Removal
  • 265 posts

OK, as you can see, the file is digitally signed by Intel, and so is the genuine one.

 

As a further check, if you look up the file hash given in Search.txt (which identifies the file uniquely) at VirusTotal, you get ... https://www.virustot...b21c1/detection

 

I'm confident you do not have an infection.

 

To uninstall FRST, please do the following ....

 

 

  • Rename Frst.exe or Frst64.exe to Uninstall.exe
  • With the computer booted into Normal Mode run the renamed Frst.
  • The computer will reboot, and on boot up will delete ...
  • %systemdrive%\FRST
  • and from the directory from which Frst is run, it will delete ...
  • Search.txt
  • The tool itself

 


  • 0

#7
joseph456

joseph456

    Member

  • Topic Starter
  • Member
  • PipPipPip
  • 373 posts

Thanks for the clarification.  I have a better understanding now.  Will attend to this tonight.


  • 0

#8
Gary R

Gary R

    Trusted Helper

  • Malware Removal
  • 265 posts

You're welcome. :)

 

Glad to help.


  • 0

#9
Gary R

Gary R

    Trusted Helper

  • Malware Removal
  • 265 posts

Since this issue appears to be resolved ... this Topic has been closed. Glad we could help. :)

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.


  • 0






Similar Topics

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

As Featured On:

Microsoft Yahoo BBC MSN PC Magazine Washington Post HP