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tablet infected with explorer.exe virus. Desktop completely frozen. [C

virus removal

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#1
tricycloplotz

tricycloplotz

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I cannot install or run any antivirus software on the tablet itself as the desktop is useless. Clicking any icon does not work and if I move the pointer to the toolbar, all I get is the deadly doughnut, even in safe mode. If I move Malwarebytes from my working device to a flashdrive, is there any way to run it on my infected machine? I don't really care about the device itself, but there are files on there I'd like to get back.


Edited by iMacg3, 07 March 2019 - 12:31 PM.
topic moved to Virus/Malware Removal

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#2
iMacg3

iMacg3

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Welcome to the Geeks to Go Malware Removal forum.
I'm iMacg3 and will be helping you.

Please keep the following information in mind before we begin:
  • Do not run any fixes or tools on your system unless I request that you do so.
  • Please read all instructions carefully, and complete them in the order listed.
  • If your computer seems to start working normally, please don't abandon the topic. Just because your computer doesn't seem to have a problem doesn't mean that it isn't infected.
  • If you have pirated or illegal software on your computer, uninstall it now before proceeding.
  • If you don't respond to your topic in 4 days, it will be closed. You can have it reopened by contacting me or any staff member by pm with the address of the thread.
  • If you have questions about anything, please ask.
--------------------

Run the below tool from Safe Mode.

Download Farbar Recovery Scan Tool and save it to your Desktop.

Note: You need to run the version compatible with your system. If you are not sure which version applies to your system, download both of them and try to run them. Only one of them will run on your system, that will be the right version.
  • Right-click FRST/FRST64 and select Run as administrator. (Windows XP users double-click on the file).
  • If you receive a SmartScreen pop-up, click More Info, then Run Anyway.
  • When the tool opens, click Yes to the disclaimer.
  • Press the Scan button.
  • When finished, two log files will open - FRST.txt and Addition.txt.
  • Copy and paste the contents of FRST.txt and Addition.txt into your next reply.
Note - FRST.txt and Addition.txt are saved to the same location as FRST/FRST64.
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#3
tricycloplotz

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I don't think this procedure will work. Saving anything to my desktop is impossible as nothing works on the desktop, Clicking any icon only produces a "Windows Explorer not responding" with options, none of which work either. Moving the pointer to the toolbar at the bottom of the screen and all I get is the doughnut. Therefor I can't install anything from or to the desktop. It's completely disabled. I can get to Command Prompt. Is there any to install or run any antivirus scan from there? Bear in mind that I'm no computer geek. If there is a simple way to do this, that would be awesome.


Edited by tricycloplotz, 08 March 2019 - 10:52 PM.

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#4
iMacg3

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Hi,

Do you mean that you can access Command Prompt from Safe Mode, or the Recovery Mode?
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#5
iMacg3

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Hi,

It has been 3 days since my last response. Do you still need help?
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#6
iMacg3

iMacg3

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Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.


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