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Windows 7 Device Driver will not update


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#1
scewter

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Hi folks. I've been unable to complete the installation/connection of a new printer to a PC running Win 7 Home Premium. The printer works on other pcs in the home, but the computer in question does not complete the connection during install. Appears to be a driver issue even though I've updated/installed the correct driver from the Setup CD, then from the OEM's website. I've had similar connection problems occasionally with some thumb drives (newer ones) and currently have the same problem with a UPS connection. After installing the software that came with UPS the same computer will not connect and recognize the UPS. I tried the same thing on another desktop with an identical setup (almost identical) and was successful with the install. The problem as best I can tell is related to an out-of-date driver or uninstalled driver(s)? Have been working on this issue for quite a while now and tried several different things - still no luck.

 

I'm at the point where I think the only solution may be to perform a fresh install of the OS, or upgrade to Win 10. It would be my preference to avoid that if possible. I've run a few diagnostics and there appears to be a problem with Device Drivers as well as PlugAndPlay Device Configured Fail Count.

 

I've also been through several malware scans and the computer appears to be clean.

 

Any suggestions would be greatly appreciated.

 

thnx in advance


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#2
phillpower2

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Hello scewter,

 

 but the computer in question does not complete the connection during install. 

 

 

What exactly happens,any error messages or does the printer software install but the printer is not detected etc.

 

I've had similar connection problems occasionally with some thumb drives (newer ones) and currently have the same problem with a UPS connection. After installing the software that came with UPS the same computer will not connect and recognize the UPS. I tried the same thing on another desktop with an identical setup (almost identical) and was successful with the install.

 

 

It would appear to me that the problem very well may be with the MBs USB ports.

 

Have you checked the Device Manager for any yellow ! or red Xs against the USB ports or USB hub.

 

Download then run Speccy (free) and post the resultant url for us, details here, this will provide us with information about your computer hardware + any software that you have installed that may explain the present issue/s. 

 

To publish a Speccy profile to the Web:

  1. In Speccy, click File, and then click Publish Snapshot.
  2. In the Publish Snapshot dialog box, click Yes to enable Speccy to proceed.
  3. Speccy publishes the profile and displays a second Publish Snapshot. You can open the URL in your default browser, copy it to the clipboard, or close the dialog box.

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#3
scewter

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First of at least 2 posts:

 

http://speccy.pirifo...j6CYrrug08XSVCZ


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#4
scewter

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Forgot to start by thanking you for your time in this.

 

This is in reply to your first couple of questions:

 

When installing the new printer (P600) by way of CD setup I initially get several messages which say "Attempted an unsupported operation" which are by EPWizard. I select OK and then proceed

 

Ultimately I get to the point where the instructions say to attach the USB cable from the printer to the computer. Everything to that point appears to be moving along as one would expect (with the exception of the first nuisance messages). After connecting the cable I get the following pop-up msg from the sys tray which says "EPSON Printer Utility 006B, Device driver software installed successfully". This indicates to me everything is working as it should be:

 

I then click on next after the USB connection is made and I get the following message which says "Connecting your printer, printer detected. Please wait...." and it has a big green checkmark. The Back, Next, and Cancel button at the bottom are greyed out.

 

Again so far so good. This is the same process I go through when I successfully connected/installed it to another computer. However the difference at this point with a successful install it quickly recognizes the printer, allows me to click on next and then perform a print test. On this computer it hangs here for 5 - 10 mins then comes back with the following message which reads "Setup Summary, Printer setup was unsuccessful. See your printer's Support page for additional information".

 

The Device Manager you asked about appear to show a problem under the Other devices area. I'll try and attach screen shots of that if I can:

 

It's specific to the P600 and the pop-up properties dialog box indicates the drivers for this device are not installed (code 28).

 

The USB ports and the USB hub appear ok - i.e. no flags.

 

OK, I think I answered the questions you had asked.

 

Again, thnx for your time in looking at this for me.

 

Standing by...

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