[Jenna91]

I am on Windows 7. Please see attached files to see issue. I am confused what to do from here.   Thank you for taking time to help me. 

Attached Thumbnails

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Attached Files

•  sfcdetails.txt   45.54KB   457 downloads

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Hi,

 

Please execute the following:

 

System Update Readiness Tool (SUR)

• Download the System Update Readiness Tool (x64) and save it to some place, its a big download and eventually we need to run it several times, please keep the file
• Run the tool. Its like an Update but it can take a long time to do the work. You will get an Installation Complete screen when it's done running
• Please attach to your post the log from the following location: C:\Windows\Logs\CBS\CheckSUR.log
  Note: If the file is too big please Zip it and upload the ZIP file to a service like Dropbox, Google Drive, OneDrive or upload to SendSpace and just provide the link for the file here.

 

[SleepyDude]

Hi,

 

Please execute the following:

 

System Update Readiness Tool (SUR)

• Download the System Update Readiness Tool (x64) and save it to some place, its a big download and eventually we need to run it several times, please keep the file
• Run the tool. Its like an Update but it can take a long time to do the work. You will get an Installation Complete screen when it's done running
• Please attach to your post the log from the following location: C:\Windows\Logs\CBS\CheckSUR.log
  Note: If the file is too big please Zip it and upload the ZIP file to a service like Dropbox, Google Drive, OneDrive or upload to SendSpace and just provide the link for the file here.

 

[Jenna91]

checksur.log

https://www.sendspace.com/file/he3qu4

 

=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 26.0
2019-03-21 20:22

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store
(f)    CSI Manifest Failed Catalog Check    0x00000000    winsxs\Manifests\amd64_0c4bf9da4cf4b695ac3bacf20ed5f9ec_31bf3856ad364e35_6.1.7601.18526_none_1ca1bc1c1bc7114e.manifest    amd64_0c4bf9da4cf4b695ac3bacf20ed5f9ec_31bf3856ad364e35_6.1.7601.18526_none_1ca1bc1c1bc7114e    
(f)    CSI Manifest Failed Catalog Check    0x00000000    winsxs\Manifests\amd64_08c4cc03d5b5b29afbbcab7ce73b925f_31bf3856ad364e35_6.1.7601.18489_none_aaacad37171e554f.manifest    amd64_08c4cc03d5b5b29afbbcab7ce73b925f_31bf3856ad364e35_6.1.7601.18489_none_aaacad37171e554f    
(f)    CSI Manifest Failed Catalog Check    0x00000000    winsxs\Manifests\amd64_microsoft-windows-system-events_31bf3856ad364e35_6.1.7601.24384_none_64b922c0331fdf01.manifest    amd64_microsoft-windows-system-events_31bf3856ad364e35_6.1.7601.24384_none_64b922c0331fdf01    
(f)    CSI Manifest Failed Catalog Check    0x00000000    winsxs\Manifests\amd64_microsoft-windows-smss_31bf3856ad364e35_6.1.7601.24384_none_0a9e50b94927e2ca.manifest    amd64_microsoft-windows-smss_31bf3856ad364e35_6.1.7601.24384_none_0a9e50b94927e2ca    
(f)    CSI Manifest Failed Catalog Check    0x00000000    winsxs\Manifests\amd64_0d6342e35fe04e61444714ddf9c8ecba_31bf3856ad364e35_6.1.7601.18540_none_8a88325c805794c4.manifest    amd64_0d6342e35fe04e61444714ddf9c8ecba_31bf3856ad364e35_6.1.7601.18540_none_8a88325c805794c4    
(f)    CSI Manifest Failed Catalog Check    0x00000000    winsxs\Manifests\amd64_132ad202c73640cbefaced8d146caa81_31bf3856ad364e35_6.1.7601.18540_none_62007b363fd802e0.manifest    amd64_132ad202c73640cbefaced8d146caa81_31bf3856ad364e35_6.1.7601.18540_none_62007b363fd802e0    
(f)    CSI Manifest Failed Catalog Check    0x00000000    winsxs\Manifests\amd64_1544a42c1c76fccf97c2db5b4d534686_31bf3856ad364e35_6.1.7601.18540_none_dcae18c92b47933b.manifest    amd64_1544a42c1c76fccf97c2db5b4d534686_31bf3856ad364e35_6.1.7601.18540_none_dcae18c92b47933b    
(f)    CSI Missing Winning Component Key    0x00000000    amd64_avast.vc140.crt_fcc99ee6193ebbca_14.0.27012.0_none_5ca6eb17137337f1        
(f)    CSI Unexpected Failure    0x00000005    14.0.27012.0    amd64_avast.vc140.crt_fcc99ee6193ebbca_14.0.27012.0_none_5ca6eb17137337f1    Error deleting winners map value.
(f)    CSI Missing Winning Component Key    0x00000000    x86_policy.14.0.avast.vc140.mfc_fcc99ee6193ebbca_14.0.27012.0_none_9c229ed3ddb17764        
(f)    CSI Unexpected Failure    0x00000005    14.0.27012.0    x86_policy.14.0.avast.vc140.mfc_fcc99ee6193ebbca_14.0.27012.0_none_9c229ed3ddb17764    Error deleting winners map value.
(f)    CSI Missing Winning Component Key    0x00000000    amd64_policy.14.0.avast.vc140.crt_fcc99ee6193ebbca_14.0.27012.0_none_4f95660acc611f2b        
(f)    CSI Unexpected Failure    0x00000005    14.0.27012.0    amd64_policy.14.0.avast.vc140.crt_fcc99ee6193ebbca_14.0.27012.0_none_4f95660acc611f2b    Error deleting winners map value.
(f)    CSI Missing Winning Component Key    0x00000000    x86_avast.vc140.mfc_fcc99ee6193ebbca_14.0.27012.0_none_a93423e024c3902a        
(f)    CSI Unexpected Failure    0x00000005    14.0.27012.0    x86_avast.vc140.mfc_fcc99ee6193ebbca_14.0.27012.0_none_a93423e024c3902a    Error deleting winners map value.
(f)    CSI Missing Winning Component Key    0x00000000    amd64_policy.14.0.avast.vc140.mfc_fcc99ee6193ebbca_14.0.27012.0_none_547567fcc9354e5e        
(f)    CSI Unexpected Failure    0x00000005    14.0.27012.0    amd64_policy.14.0.avast.vc140.mfc_fcc99ee6193ebbca_14.0.27012.0_none_547567fcc9354e5e    Error deleting winners map value.
(f)    CSI Missing Winning Component Key    0x00000000    x86_avast.vc140.crt_fcc99ee6193ebbca_14.0.27012.0_none_a45421ee27ef60f7        
(f)    CSI Unexpected Failure    0x00000005    14.0.27012.0    x86_avast.vc140.crt_fcc99ee6193ebbca_14.0.27012.0_none_a45421ee27ef60f7    Error deleting winners map value.
(f)    CSI Missing Winning Component Key    0x00000000    x86_policy.14.0.avast.vc140.crt_fcc99ee6193ebbca_14.0.27012.0_none_97429ce1e0dd4831        
(f)    CSI Unexpected Failure    0x00000005    14.0.27012.0    x86_policy.14.0.avast.vc140.crt_fcc99ee6193ebbca_14.0.27012.0_none_97429ce1e0dd4831    Error deleting winners map value.
(f)    CSI Missing Winning Component Key    0x00000000    amd64_avast.vc140.mfc_fcc99ee6193ebbca_14.0.27012.0_none_6186ed0910476724        
(f)    CSI Unexpected Failure    0x00000005    14.0.27012.0    amd64_avast.vc140.mfc_fcc99ee6193ebbca_14.0.27012.0_none_6186ed0910476724    Error deleting winners map value.

Summary:
Seconds executed: 720
 Found 23 errors
  CSI Unexpected Failure Total count: 8
  CSI Manifest Failed Catalog Check Total count: 7
  CSI Missing Winning Component Key Total count: 8

Unavailable repair files:
    winsxs\manifests\amd64_0c4bf9da4cf4b695ac3bacf20ed5f9ec_31bf3856ad364e35_6.1.7601.18526_none_1ca1bc1c1bc7114e.manifest
    winsxs\manifests\amd64_08c4cc03d5b5b29afbbcab7ce73b925f_31bf3856ad364e35_6.1.7601.18489_none_aaacad37171e554f.manifest
    winsxs\manifests\amd64_microsoft-windows-system-events_31bf3856ad364e35_6.1.7601.24384_none_64b922c0331fdf01.manifest
    winsxs\manifests\amd64_microsoft-windows-smss_31bf3856ad364e35_6.1.7601.24384_none_0a9e50b94927e2ca.manifest
    winsxs\manifests\amd64_0d6342e35fe04e61444714ddf9c8ecba_31bf3856ad364e35_6.1.7601.18540_none_8a88325c805794c4.manifest
    winsxs\manifests\amd64_132ad202c73640cbefaced8d146caa81_31bf3856ad364e35_6.1.7601.18540_none_62007b363fd802e0.manifest
    winsxs\manifests\amd64_1544a42c1c76fccf97c2db5b4d534686_31bf3856ad364e35_6.1.7601.18540_none_dcae18c92b47933b.manifest

(w)    Unable to read Event Log    0x0000001F    System        

 

Edited by Jenna91, 21 March 2019 - 08:07 PM.

[SleepyDude]

Hi,

 

Thanks for the log. Before doing some repairs I need another file...

 

Retrieve the Components Hive

• Navigate to C:\Windows\System32\Config and locate the COMPONENTS file
• Please copy the COMPONENTS file to your desktop
  Note: If you receive an error that this file is in-use, simply reboot your computer and try again
• Right-click on this file on your Desktop and select Send To...Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your Desktop
• If file will is too large to upload to the forum please share the file using a service like Dropbox, OneDrive, Google Drive, or upload to www.sendspace.com and just provide the link for the file here

 

[Jenna91]

https://www.sendspace.com/file/tka5qt

[SleepyDude]

Hi,

 

Lets prepare the repairs...

 

!!! WARNING !!! The following fix is only relevant for this system and no other, applying this fix on another computer will not work and most likely will cause problems...

• Download SFCFix.exe (by Niemiro) and save it to the Desktop
• Download the file SFCFIX.ZIP, attached below, and save this to your Desktop
• On your Desktop, make sure you have the two files: SFCFix.exe and SFCFIX.zip
• Drag the file SFCFIX.zip onto the file SFCFix.exe and release it
• The SFCFix tool will process the script
• Upon completion, a log file SFCFix.txt should be created on your Desktop
• Open the SFCFix.txt log and copy & paste the contents to your post

 

Attached Files

•  SFCFix.zip   41.74KB   536 downloads

[Jenna91]

I did this:

1.

2.

 

3. then got this:
SFCFix version 3.0.1.0 by niemiro.
Start time: 2019-03-22 11:11:52.061
Microsoft Windows 7 Service Pack 1 - amd64
Using .zip script file at C:\Users\Admin\Desktop\SFCFix.zip [0]




PowerCopy::
Successfully took permissions for file or folder C:\Windows\Temp\CheckSur\WinSxS\Manifests

Successfully copied file C:\Users\Admin\AppData\Local\niemiro\Archive\Manifests\amd64_08c4cc03d5b5b29afbbcab7ce73b925f_31bf3856ad364e35_6.1.7601.18489_none_aaacad37171e554f.manifest to C:\Windows\Temp\CheckSur\WinSxS\Manifests\amd64_08c4cc03d5b5b29afbbcab7ce73b925f_31bf3856ad364e35_6.1.7601.18489_none_aaacad37171e554f.manifest.
Successfully copied file C:\Users\Admin\AppData\Local\niemiro\Archive\Manifests\amd64_0c4bf9da4cf4b695ac3bacf20ed5f9ec_31bf3856ad364e35_6.1.7601.18526_none_1ca1bc1c1bc7114e.manifest to C:\Windows\Temp\CheckSur\WinSxS\Manifests\amd64_0c4bf9da4cf4b695ac3bacf20ed5f9ec_31bf3856ad364e35_6.1.7601.18526_none_1ca1bc1c1bc7114e.manifest.
Successfully copied file C:\Users\Admin\AppData\Local\niemiro\Archive\Manifests\amd64_0d6342e35fe04e61444714ddf9c8ecba_31bf3856ad364e35_6.1.7601.18540_none_8a88325c805794c4.manifest to C:\Windows\Temp\CheckSur\WinSxS\Manifests\amd64_0d6342e35fe04e61444714ddf9c8ecba_31bf3856ad364e35_6.1.7601.18540_none_8a88325c805794c4.manifest.
Successfully copied file C:\Users\Admin\AppData\Local\niemiro\Archive\Manifests\amd64_132ad202c73640cbefaced8d146caa81_31bf3856ad364e35_6.1.7601.18540_none_62007b363fd802e0.manifest to C:\Windows\Temp\CheckSur\WinSxS\Manifests\amd64_132ad202c73640cbefaced8d146caa81_31bf3856ad364e35_6.1.7601.18540_none_62007b363fd802e0.manifest.
Successfully copied file C:\Users\Admin\AppData\Local\niemiro\Archive\Manifests\amd64_1544a42c1c76fccf97c2db5b4d534686_31bf3856ad364e35_6.1.7601.18540_none_dcae18c92b47933b.manifest to C:\Windows\Temp\CheckSur\WinSxS\Manifests\amd64_1544a42c1c76fccf97c2db5b4d534686_31bf3856ad364e35_6.1.7601.18540_none_dcae18c92b47933b.manifest.
Successfully copied file C:\Users\Admin\AppData\Local\niemiro\Archive\Manifests\amd64_microsoft-windows-smss_31bf3856ad364e35_6.1.7601.24384_none_0a9e50b94927e2ca.manifest to C:\Windows\Temp\CheckSur\WinSxS\Manifests\amd64_microsoft-windows-smss_31bf3856ad364e35_6.1.7601.24384_none_0a9e50b94927e2ca.manifest.
Successfully copied file C:\Users\Admin\AppData\Local\niemiro\Archive\Manifests\amd64_microsoft-windows-system-events_31bf3856ad364e35_6.1.7601.24384_none_64b922c0331fdf01.manifest to C:\Windows\Temp\CheckSur\WinSxS\Manifests\amd64_microsoft-windows-system-events_31bf3856ad364e35_6.1.7601.24384_none_64b922c0331fdf01.manifest.

Successfully restored ownership for C:\Windows\Temp\CheckSur\WinSxS\Manifests
Successfully restored permissions on C:\Windows\Temp\CheckSur\WinSxS\Manifests
PowerCopy:: directive completed successfully.




Successfully processed all directives.



Failed to generate a complete zip file. Upload aborted.


SFCFix version 3.0.1.0 by niemiro has completed.
Currently storing 1 datablocks.
Finish time: 2019-03-22 11:17:46.317
Script hash: XV/dUcavSmkcWXP0OdXeowz1lZrBG2n/mVItizwVUjA=
----------------------EOF-----------------------

[SleepyDude]

Ok, Now run SURT again from post #2 and post the new CheckSur.log.

[Jenna91]

checksur.log attached

Attached Files

•  CheckSUR.log   6.32KB   462 downloads

[SleepyDude]

Best Answer

Hi,

 

It looks good.

 

 

Run sfc /scannow and let me know the result.

[Jenna91]

 

  Thank You. Amazing work by SleepyDude!!

[SleepyDude]

Hi,
 
Those are good news.
 
Are there any Windows Updates waiting for install? Can you install them without problems?
 
There is one warning in the log that I want to check please execute the following:
 
Download MiniToolBox and save the file to the Desktop.
Run the tool, check the following options:

• List last 10 Event Viewer Errors
• List Users, Partitions and Memory size

Click on Go.

Post the resulting log in your next reply.

[Jenna91]

 

 

Attached Files

•  MiniToolBox Log.txt   4.77KB   463 downloads

[SleepyDude]

Hi,

 

Do you use the Windows Homegroup to share files and printers?

 

Based on the errors registered on the system event log they may not work...

 

 

Download Farbar Service Scanner

• Run FSS
• Check all the options
• click Scan

Post the generated log in your reply.

 

[Jenna91]

I do not use windows homegroup for sharing.

 

 

Attached Files

•  FSS scan log.txt   2.81KB   441 downloads