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Printing issue


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#1
pfn100

pfn100

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Hello,
Hope someone can help.
My desktop running windows 7 enterprise. If i want to print anything, it won't print unless i save it first and the only option i can save it as is a tiff file.
I installed this printer maybe 5 months ago and nothing has been changed since. So i am unsure why this is happening.
Thanks.o
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#2
phillpower2

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:welcome:    pfn100,

 

My desktop running windows 7 enterprise.

 

 

Is this your own personal computer, reason that I ask is because Enterprise versions of Windows are intended/purchased by large organisations such as businesses, schools and colleges etc, the software is/was sold to purchasers using a volume licence key (VLK) and only to those who have a Software Assurance contract with Microsoft who are responsible for all support regarding the software.


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#3
pfn100

pfn100

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Hello Phillpower2,
You are correct. This is part of my organization. But the printer i purchased and installed my self.So microsoft nothing to do with this.
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#4
phillpower2

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Hello pfn100,

 

Have you tried completely uninstalling the printer software and then reinstalling it in Safe Mode.

 

If the problem turns out to be being caused by Windows it is Microsoft that are responsible for putting it right for you under the Software Assurance contract that you have with them.

 

Download then run Speccy (free) and post the resultant url for us, details here, this will provide us with information about your computer hardware + any software that you have installed that may explain the present issue/s. 

 

To publish a Speccy profile to the Web:

  1. In Speccy, click File, and then click Publish Snapshot.
  2. In the Publish Snapshot dialog box, click Yes to enable Speccy to proceed.
  3. Speccy publishes the profile and displays a second Publish Snapshot. You can open the URL in your default browser, copy it to the clipboard, or close the dialog box.

Edit to add: As the requested information has not been provided we have been unable to determine the legitimacy of the OS and this thread has been closed as per the GTG TOU.

 

 

  • The posting of links or references to warez or any other type of illegal software is strictly forbidden. By doing so you risk having your user account terminated without warning. We will NOT help anyone we suspect of having obtained their software or services illegally.

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