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Laptop hangs frequently

Hanging Malware

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#61
RKinner

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Yes.  That's what I wanted.  I expect the only way we will see an improvement is to add RAM.  AVP (Kaspersky) appears to need a lot of RAM and 4 GB is just not enough.  Expect if you pause Kaspersky and run Latency Monitor things might look a lot better.


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#62
Hari Prahlad

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Will try without Kaspersky.


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#63
Hari Prahlad

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I think I'll ask my Comp guy to add RAM.  Would 8 RAM do or should I go for 16 RAM?

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#64
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Adding RAM is something you can do yourself.  Shut it down.  Flip it over.  There is usually a cover held on by a few screws.  Remove the screws.  Open the cover.  You should see the existing RAM which Speccy claims is only one.  There should be room for a second right on top of the first.  (Ground yourself before touching the RAM and do not touch the pins.  Hold it by the edges.)  Put the new stick in oriented the same way the old stick is in. (Start at about a 45 degree angle)  Make sure it seats completely then push down on the top edge and it should click into place.  Replace the cover.  Power up and boot into the BIOS.  Make sure it sees all of your RAM..  Save and Exit.  I usually run the builtin Memory test to make sure I got a good one and that it is happy.  

 

https://www.howtogee...m-for-problems/

 

(Probably a good idea to run it once before you add the RAM so you know what it is supposed to look like and verify that your current RAM is good)

 

As for how much.  More is better but might be a lot more expensive.  Total of 8 is what I have and it runs smoothly on Win 10 (but I run the free Avast instead of Kaspersky so we are sort of comparing apples to oranges). Adding 1 4GB stick to give a total of 8 is a five minute job and since the new stick is fairly inexpensive that's probably what I would do.  If money is no problem go for 16 (Ask your computer guy for an estimate of what each option would cost)  You would have to remove the existing RAM and install two new 8GB DDR3L


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#65
Hari Prahlad

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Otherwise everything else is fine?  Thanks a lot for your assistance.  Laptop is definitely faster now.


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#66
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I don't see anything else.  Time to clean up tho you may want to keep Latency Monitor to see if things improve with more memory.

 

If we used FRST to clean your PC:

right click on FRST.exe or FRST64.exe (whichever you used) and rename it to uninstall.exe.  Then right click on uninstall.exe and Run as Admin.

 
If we installed Speccy it needs to be uninstalled.  Process Explorer, VEW, AdwCleaner, JRT  and their logs and Speccy's log can just be deleted.

Also make sure you have the latest versions of any adobe.com products you use like Shockwave, Flash or Acrobat.  Flash is now the most malware targeted program so it must be kept up to date.  Be careful with Adobe.  They are fond of offering optional downloads like yahoo or Ask toolbars or that worthless McAfee Security Scan.  Go slow and uncheck the optional stuff.

Whether you use adobe reader, acrobat or fox-it to read pdf files you need to disable Javascript in the program.  There is an exploit out there now that can use it to get on your PC.  For Adobe Reader:  Start, All Programs, Adobe Reader, Edit, Preferences, Click on Javascript in the left column and uncheck Enable Acrobat Javascript.  OK Close program.  It's the same for Foxit reader except you uncheck Enable Javascript Actions.


If you use Chrome/Firefox/Edge then get the Ublock Origin extension.  For IE go to adblockplus.org  and get the program.
If Chrome/Firefox is slow loading make sure it only has the current Java add-on.  Then download and run Speedy Fox.
http://www.crystalidea.com/speedyfox. Close Chrome/Firefox/Skpe. Hit Optimize.   You can run it any time that Chrome/Firefox seems slow starting..
(If it complains about Chrome still running you can stop it with Task Manager or go into Chrome then go to:

chrome://settings/

Hit Advanced at the bottom of the page then scroll down to near the bottom where it says System.

Change
Continue running background apps when Google Chrome is closed
to Off (slide the blue thing to the left and it turns brown)
Close Chrome.

You can run it any time that Chrome/Firefox seems slow starting.

If the browser is still slow then go in and disable all of your extensions, close the browser and Optimize with SpeedyFox then restart the browser.  If that helps then one or more of your extensions is at fault.  Go back in and turn them on one at a time and see if you can figure out which ones slow things down the most.


If you use Facebook you need FB Purity: http://www.fbpurity.com/

To prevent a relatively new phishing attack:  In Firefox, type:

https://www.xn--80ak6aa92e.com/

If the URL changes to https://www.apple.cominstead of the correct value
type:
about:config

in the URL box and hit Enter.  You should get a new page of options (if you get a notice about voiding the warranty just cancel the warning).  In the Search box put in

puny

You should only get 2 options:
"network.IDN_show_punycode"
We want it to say True but by default it is False so double click on it to toggle from False to True.


 "network.standard-url.punycode-host" Leave this one at default of False.
Close and restart firefox.

If you are a Facebook user get the FB Purity extension for your browser:
http://www.fbpurity.com/
This will stop all of the suggested pages and ads so that Facebook loads much quicker.


Be warned:  If you use Limewire, utorrent or any of the other P2P programs you will probably be coming back to the Malware Removal forum.  If you must use P2P then submit any files you get to http://virustotal.combeforeyou open them.

Due to a recent rise in the number of Crytolocker infections I am now recommending you install:

https://www.bleeping...somware/dl/306/
It's currently a free version.

If you have a router, log on to it today and change the default password!  If using a Wireless router you really should be using encryption on the link.  Use the strongest (newest) encryption method that your router and PC wireless adapter support especially if you own a business.  See http://www.king5.com...0637284.htmlandhttp://www.seattlepi...ted-1344185.php for why encryption is important.  If you don't know how, visit the router maker's website.  They all have detailed step by step instructions or a wizard you can download.

Special note on Java.  Old Java versions should be removed after first clearing the Java Cache by following the instructions in:
http://www.java.com/...lugin_cache.xml
Then remove the old versions by going to Control Panel, Programs and Features and Uninstall all Java programs which are not the latest.  If in doubt uninstall all.  These may call themselves: Java Runtime, Runtime Environment, Runtime, JRE, Java Virtual Machine, Virtual Machine, Java VM, JVM, VM, J2RE, J2SE.  Get the latest version from Java.com.  They will usually attempt to foist some garbage like the Ask toolbar, Yahoo toolbar or McAfee Security Scan on you as part of the download.  Just uncheck the garbage before the download (or install) starts.  If you use a 64-bit browser and want the 64-bit version of Java you need to use it to visit java.com.
Due to multiple security problems with Java we are now recommending that it not be installed unless you absolutely know you need it.  IF that is the case then go to Control Panel, Java, Security and slide it up to the highest level.  OK.


Recommended software: (I'm not saying you should download these just that if you have a need for a new program these are safe and work)  
Compression:  7-zip.  Avoid WinRar and WinZip as the free versions have adware.
Video Player:  VLC  Unlike Windows Media Player it never seems to need extra files to work.
Photo organizer and editor:  Google's Picasa.  While it has been discontinued by Google you can still get it at:
http://techfilehippo...-free-download/
Office like free program:  Open Office: https://www.openoffice.org/download/
or
LibreOffice: https://www.libreoffice.org/
Free Anti-Virus:  Avast
Free Malware prevention:  MBAM: Free version at https://www.malwareb...m/mwb-download/
Can run with your anti-virus.
Paid Anti-Virus:  Kaspersky or BitDefender
Utilities:
Root Kit Detector:  MBAR: https://www.malwareb...om/antirootkit/
Process Explorer:  Show you what is running on the PC.  Like Task manager but better:  http://live.sysinter...com/procexp.exe
WhoCrashed: Why did your system crash?
http://www.resplendence.com/downloads
Then click on Download free home edition
where it says:
WhoCrashed 5.51
Comprehensible crash dump analysis tool
for Windows 10/8.1/8/7/Vista/XP/2012/2008/2003 (x86 and x64)
System Health:
Speccy:  
http://www.filehippo.com/download_speccy (Look in the upper right for the Download
Latest Version button  - Do NOT press the large Start Download button on the upper left!)  Decline CCleaner if offered.  Pay attention to SMART info on your hard drives and to temps.  If in doubt about temps try:
SpeedFan:  Try speedfan
http://www.filehippo...nload_speedfan/
Download, save and Install it (Win 7 or Vista right click and Run As Admin.) then run it.
Download Flash and Video.  To save flash video.  Works with Firefox.  https://addons.mozil...lash-and-video/This allows you to start a recording and then switch to a different window and record another video.

With Win 10 only there is a new Game recorder program.  It's supposed to only work for games but it works nicely to record any video you watch.  Hit the Win key + Alt + r to start the recorder.  The first time it asks you if it is looking at a game.  Just tell it yes.  After that it starts recording whenever you bring it up.  Videos are saved to the Captures folder under Videos.  You can only record what you watch so limited to only one video at a time.  Best to go to full screen before starting the recorder.

Avoid:  
Advanced System Care
SuperAntiSpyware
HitmanPro
Spybot S&D
Any P2P software especially if it comes from Conduit.
Registry Cleaners
Driver updating software.
PC fixing or Speed up software.
Running more than one anti-virus.
Seagate hard drives.  If you have one it's going to fail on you so backup your data now!


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#67
Hari Prahlad

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Did as you instructed step by step. 

 

Couldn't download FBPurity or edit Acrobat.

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Edited by Hari Prahlad, 28 May 2019 - 08:15 PM.

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#68
RKinner

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Looks like either the internet was down or your firewall blocked the connection for some reason.


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#69
Hari Prahlad

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Looks like either the internet was down or your firewall blocked the connection for some reason.

Internet was up.  Shall I ignore it?


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#70
RKinner

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I would try it again when nothing else is being downloaded.


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#71
Hari Prahlad

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Hi

 

Managed to edit Acrobat.  Still no progress with F.B. Purity.


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#72
Hari Prahlad

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I am assuming the firewall is blocking it and I cannot figure out how to unblock it.


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#73
Hari Prahlad

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Just managed to do it.  Anything else I should do, Boss?  Thanks a million for everything.

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#74
RKinner

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You might try ClassicShell if you haven't already.  Makes Windows 8 &10 work like Win 7.  So much easier to find things.

 

http://www.classicshell.net/


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#75
Hari Prahlad

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Done.


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