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Windows 10 HP Laptop Is Running Extremely Slow

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#1
vtmckoy

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Hi,

 

I am running Windows 10 on an HP Notebook and it is extremely slow.  For a while it's been a bit slow; but now, it is unbearable.  It takes so long to respond to any command.  A simple renaming of a file in the GUI takes forever.  For a while, I've noticed the 100% usage in the Task Manager for the Disk; and that is around the time that it's extremely slow.  But, when I add up the percentages, it does not total 100%.  I've attached 3 files (2 for Task Manager) and 1 screen print about my device.  Can someone please help??? Thank you!

Attached Thumbnails

  • 100PercentDisk-TaskManager.PNG
  • AboutDevice.PNG
  • TaskManagerPerformance.PNG

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#2
phillpower2

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Hello vtmckoy,

 

Download then run Speccy (free) and post the resultant url for us, details here, this will provide us with information about your computer hardware + any software that you have installed that may explain the present issue/s. 

 

To publish a Speccy profile to the Web:

  1. In Speccy, click File, and then click Publish Snapshot.
  2. In the Publish Snapshot dialog box, click Yes to enable Speccy to proceed.
  3. Speccy publishes the profile and displays a second Publish Snapshot. You can open the URL in your default browser, copy it to the clipboard, or close the dialog box.

If you need to save the results as a txt file can you please edit out your Windows product key before uploading the information here.


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#3
vtmckoy

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Hi phillpower2,

 

Thank you for your quick response.  I started having other issues with my laptop; so, I was unable to respond right back.  it looks like there is a short in the screen and the screen is black--in addition to my other issues.  

 

I ran Speccy; but when I attempted to publish the snapshot, I received the error:  "Error connecting to publishing server".  I tried several times, to no avail.  So, I saved the .txt file.  It stated to please edit out your Windows product key before uploading the information here.  I did not see "Windows product key" in the .txt file; but I did see a 25 character Serial Number.  I am not sure if that's the same thing; but, I removed that information.  If that information is needed, please let me know.

 

Attached is the Speccy text file.

 

Thank you,

Attached Files


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#4
phillpower2

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Hello vtmckoy,

 

How are you managing to troubleshoot this atm, is the notebook connected to an external screen and what other issues are you having.

 

A couple of things of note in Speccy that may or may not explain any drop in performance, the reason why I say may is because two of the things will have been present since day one, the HDD is the slower 5400rpm type and it has a lot of HP and other bloatware on it, this will slow things down, the other thing of note is you having Avast installed, this once highly recommended AV protection is out of favour these days as it now foists other unwanted services on folk, system tweaking tools, driver updater, browser plug ins etc, you are running Windows 10 so do not need Avast in any event, see canned explanation below;

 

Memory Usage 61 %

 

 

You have high memory usage for a computer that is not under any load, the bloatware or something associated with Avast could be causing this, open the Task Manager and check to see what is shown to be hogging the RAM.
 
 
Canned info regarding Windows Defender in Windows 8/8.1 and 10;

 

Windows 8, 8.1 and 10 come with an improved Windows Defender, it offers the same real-time anti-virus/anti-malware protection as Microsoft Security Essentials. Windows Defender also shares the same malware signature definitions as Microsoft Security Essentials, and Forefront Endpoint Protection. Technically, Microsoft Security Essentials has not been renamed Windows Defender, or combined with it in Windows 8, 8.1 and 10.

 

Having more than one AV installed on your computer is bad, it will slow down the computer, cause internet connection problems and leave you with no AV protection at all if they cancel each other out as they fight for resources.

 

If any AV product that you have is a paid for version you should always make sure that you have a copy of the product key kept somewhere safe just in case you ever wish to reinstall it.

 

Avast clean removal info here

 


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#5
vtmckoy

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Hi phillpower2.

 

It's been tough going with this laptop.  As far as the screen going black,  I have no VGA port on this laptop; so, I can't display it to an external screen.  I haven't been really working on this laptop; but, apparently, it's the wiring in the screen that's bad.  If I keep playing with the screen, it eventually comes on.  So, right now, it's been on for a bit.  I bought an HDMI cable to see if I can temporarily divert it to my TV.  But, the screen hasn't went black yet; so, I'm not sure if it goes black again, will it present the black screen on the TV or what is actually running on the laptop at that time.

 

I read the canned info that you posted; and I will gladly remove Avast.  However, is Windows Defender automatically enabled or do I have to implement additional settings in order for protection to be activated?  I did disable Avast; however, I was still seeing a few Avast processes running and I am still experiencing 100% disk when I click on any function.  I just noticed a lot of Windows processes running today--about 101; looks like a bunch of Service Host processes.  I attached a snippet.

 

I will remove Avast and see how it behaves; but just wanted to know if I need to do anything additional for Windows Defender protection.  Thank you,

Attached Thumbnails

  • TaskManager052319.PNG

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#6
phillpower2

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If I keep playing with the screen, it eventually comes on. 

 

 

This suggests that the MB to screen video cable/ribbon has either become damaged or loose, the latter is more common and can be caused by opening the lid on the notebook too far.

 

Connecting the notebook to a HD TV via the notebooks HDMI port should see you getting a good display there which will allow you to follow the Avast removal steps that were provided, once done, check that Windows Defender has been auto enabled, check for updates and then have it carry out a full scan.


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