[sonianeedshelp]

Hello, hello
I have just installed norton anti-virus and when I try to scan my computer (windows 7) it gets stopped at securityRisk.URL.Redir for hours and it is not capable of finishing it. I have run the norton power eraser but still does not work. What can I do? Can anyone helpme?

Edited by iMacg3, 28 May 2019 - 07:26 PM.
Topic moved from Off Topic to Virus, Spyware, Malware Removal

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Hi sonianeedshelp, Welcome to the Geeks to Go malware removal forum.

I am iMacg3 and will be helping you with your computer problems.

Please keep the following information in mind before we begin:

• Do not run any fixes or tools on your system unless I request that you do so.
  • Running additional tools on your system can interfere with the clean-up process, or cause issues such as false positives.
• Please read all instructions carefully, and complete them in the order listed.
  • Items that are especially important will be highlighted in bold or red.

• If your computer seems to start working normally, please don't abandon the topic.
  • Even if your system is behaving normally, there may still be some malware remnants left over. Additionally, malware can re-infect the computer if some remnants are left. Therefore, please complete all requested steps to make sure any malware is successfully eradicated from your PC.
• If you have pirated or illegal software on your computer, uninstall it now before proceeding.
  • Using pirated/cracked software is an easy way to infect your computer - almost as easy as intentionally downloading malware. Therefore, please remove any, if present, before we begin the clean-up.
• If you don't respond to your topic in 4 days, it will be closed.
  • If your topic is closed and you still need assistance, send me or any staff member a Private Message with a link to your topic.
• If you have questions at any time during the cleanup, feel free to ask.

---------------------------------------------------
Farbar Recovery Scan Tool (FRST)

• Download FRST to your Desktop. (for 32 bit systems)
• Download FRST64 to your Desktop. (for 64 bit systems)
• Double click Frst.exe/Frst64.exe to launch it.
• FRST will start to run.
  • When the tool opens click Yes to the disclaimer.
  • Press the Scan button.
  • When finished scanning 2 logs will open on your Desktop, FRST.txt and Addition.txt
  • Please post them in your next reply.

[iMacg3]

Hi sonianeedshelp, Welcome to the Geeks to Go malware removal forum.

I am iMacg3 and will be helping you with your computer problems.

Please keep the following information in mind before we begin:

• Do not run any fixes or tools on your system unless I request that you do so.
  • Running additional tools on your system can interfere with the clean-up process, or cause issues such as false positives.
• Please read all instructions carefully, and complete them in the order listed.
  • Items that are especially important will be highlighted in bold or red.

• If your computer seems to start working normally, please don't abandon the topic.
  • Even if your system is behaving normally, there may still be some malware remnants left over. Additionally, malware can re-infect the computer if some remnants are left. Therefore, please complete all requested steps to make sure any malware is successfully eradicated from your PC.
• If you have pirated or illegal software on your computer, uninstall it now before proceeding.
  • Using pirated/cracked software is an easy way to infect your computer - almost as easy as intentionally downloading malware. Therefore, please remove any, if present, before we begin the clean-up.
• If you don't respond to your topic in 4 days, it will be closed.
  • If your topic is closed and you still need assistance, send me or any staff member a Private Message with a link to your topic.
• If you have questions at any time during the cleanup, feel free to ask.

---------------------------------------------------
Farbar Recovery Scan Tool (FRST)

• Download FRST to your Desktop. (for 32 bit systems)
• Download FRST64 to your Desktop. (for 64 bit systems)
• Double click Frst.exe/Frst64.exe to launch it.
• FRST will start to run.
  • When the tool opens click Yes to the disclaimer.
  • Press the Scan button.
  • When finished scanning 2 logs will open on your Desktop, FRST.txt and Addition.txt
  • Please post them in your next reply.

[iMacg3]

Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.