[Stickly]

I've been using my partner's laptop lately and they claim it's a good one, but wow I've been having so many issues. Everything runs very slow and I've been getting unresponsive programs/freezing/etc. Please help me out. I don't think it's malware/virus related. I've run Malwarebytes and Avast and they haven't found anything. I'm not familiar with Windows 10, so I'm at a bit of a loss here. (It's also been a good number of years since I've used any version of Windows at all, actually).

 

I'm attaching a Speccy report (is that the right term?) as I've seen people post those these days. (I remember it being Hijack This that people used...).

 

Thanks for any help you can offer

 

Edit by phillpower2: Deleted Windows product key in Speccy report for security.

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Hi stickly,

 

Try this:

 

open the run command >

 

Type CMD

 

Press  CTRL+Shift+Enter (all together this will get it to open in admin mode)  the type:

 

sfc /scannow

 

Then let it scan.  We'll do this one first.

[KiwiProbie]

Hi stickly,

 

Try this:

 

open the run command >

 

Type CMD

 

Press  CTRL+Shift+Enter (all together this will get it to open in admin mode)  the type:

 

sfc /scannow

 

Then let it scan.  We'll do this one first.

[rockmilk]

Use ccleaner to disable useless starups, you really only need the antivirus starting with the machine. Then use Privazer to give it clean up.

 

CCleaner

Privazer

 

 

Just defer from cleaning the registry option. Although I have used the registry cleaning options in these tools without issue, the registry is something that you should have knowledge about before just blindly deleting items.

[KiwiProbie]

Use ccleaner to disable useless starups, you really only need the antivirus starting with the machine. Then use Privazer to give it clean up.

 

CCleaner

Privazer

 

 

Just defer from cleaning the registry option. Although I have used the registry cleaning options in these tools without issue, the registry is something that you should have knowledge about before just blindly deleting items.

I love crap cleaner.  Been using it for years and so this year I brought pro.

[phillpower2]

In addition to the above.

 

Couple of things of note in the Speccy report;

 

You have Avast installed which once upon a time would have been fine but it has become a bit of a monster these days as it foists other unsolicited functions on folk without them knowing (one such function addressed below) you are running Windows 10 which has its own AV so you do not need any third party AV installed, see info below courtesy of admin + some additional from myself

 

Windows 8, 8.1 and 10 come with an improved Windows Defender, it offers the same real-time anti-virus/anti-malware protection as Microsoft Security Essentials. Windows Defender also shares the same malware signature definitions as Microsoft Security Essentials, and Forefront Endpoint Protection. Technically, Microsoft Security Essentials has not been renamed Windows Defender, or combined with it in Windows 8, 8.1 and 10.

 

Having more than one AV installed on your computer is bad, it will slow down the computer, cause internet connection problems and leave you with no AV protection at all if they cancel each other out as they fight for resources.

 

If any AV product that you have is a paid for version you should always make sure that you have a copy of the product key kept somewhere safe just in case you ever wish to reinstall it.

 

You can uninstall Avast in the Control  Panel but should you have any problems see Avast clean removal info here Please create a new system restore point first.

 

If you stick with only Windows Defender, once any other AV has been correctly uninstalled, check to see if Windows Defender has auto enabled and allow it to update and carry out a full scan of your computer. 

 

Avast Driver Updater Startup This is one of the things that I mention above, plug ins on the web browser are another often unwelcome addition when installing Avast, see canned info below;

 

Once Windows has been installed, you install the necessary drivers for the MB and other hardware and then leave well alone, drivers should not be allowed to auto update and you should never update any driver/s unless the new drivers are intended to resolve a specific issue that you are having, installing new drivers unnecessarily can actually cause you the very issues that any new drivers are intended to resolve and uninstalling the new drivers may not resolve the problem/s that installing the new drivers has caused.

 

Depending on priority it can take many months before the driver provider releases any fix and they sometimes do not even bother.

 

 

You have a high memory usage for a computer that is not under any load + the RAM is only working in single channel mode (50% of what it is capable of) the latter is because you only have a single 8GB stick of RAM rather than two 4GB sticks which would have allowed the RAM to work in dual channel mode and at 1600 as opposed to 800MHz.

 

RAM

Memory slots

Total memory slots 2

Used memory slots 1

Free memory slots 1

Memory

Type DDR3

Size 8192 MBytes

Channels # Single

DRAM Frequency 799.0 MHz

CAS# Latency (CL) 11 clocks

RAS# to CAS# Delay (tRCD) 11 clocks

RAS# Precharge (tRP) 11 clocks

Cycle Time (tRAS) 28 clocks

Command Rate (CR) 1T

Physical Memory

Memory Usage 81 %

Total Physical 7.92 GB

Available Physical 1.46 GB

Total Virtual 12 GB

Available Virtual 3.83 GB

 

Let us know how things go after doing the above suggestions and we can go from there, it would be helpful if you could post the model name and/or number of the MSI notebook so that we can do some research.