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No sound from laptop - Red X


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#1
Zylocks

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Hello,

 

I am unsure if this is the best place to post this question.  My laptop no longer plays sound, and has a red X through the audio speakers in the toolbar.

 

Here are some of the things I have tried.

 

Followed the troubleshoot guide after clicking on the red X.

 

Updating the sound drivers.

 

Uninstalling/reinstalling the sound drivers.

 

A couple other things that are driver related.

 

Odd note:  After doing all of these changes, I closed up my laptop (sleep mode), brought it to my moms place, and the sound worked for a short period of time.  I changed nothing, brought it back home, and it no longer works.  It has been about a week since that incident and there is still no sound.

 

Any help would be greatly appreciated!


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#2
phillpower2

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Hello Zylocks,

 

Odd note:  After doing all of these changes, I closed up my laptop (sleep mode), brought it to my moms place, and the sound worked for a short period of time.  I changed nothing, brought it back home, and it no longer works

 

 

Could be a loose connection between the speakers and the MB.

 

Have you checked in the Device Manager to see if there is a yellow ! or red X against the Sound, Video & Game Controllers.

 

We need the brand and model name or number of the notebook and the version of Windows that you are running, 7, 8.1 or 10.


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#3
Zylocks

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Hey, thanks for the response.

 

I feel everytime I look at device manager the sound, video and game controllers look different.  I don't really understand why.

 

When I looked this time, there was a yellow exclamation mark beside Realtek High Definition Audio.  I right clicked, went to properties, driver.  It appeared there was no driver installed.  The computer paused for a second, and then it looked like a driver was installed.  After this process the red X on the speakers in the toolbar has disappeared for the first time in two weeks.  The yellow exclamation has disappeared from the sound audio and game controller in device manager.  There is still no sound, but I can now increase and lower volume (could not when the Red X is there).  When I go to youtube and play something the sound mixer shows movement.  I can select two different "select playback device" options when I click on the speakers in the toolbar; speakers (2- realtek high definition audio) or Realtek Digital Output (2- realtek high definition audio).  I don't think I had two options when my sound was working.  

 

Sorry if this sounds jumbled, I'm trying to give you as much info as possible.  

 

Model: Asus X555L

Windows 10.

 

Thank you


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#4
phillpower2

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The yellow exclamation has disappeared from the sound audio and game controller in device manager.  There is still no sound, but I can now increase and lower volume

 

 

Means one of two things, the audio is being sent to the wrong output or there is no connection from the motherboard to the speakers.

 

Being able to control the volume levels suggests that your audio chip is ok, don`t suppose you have a set of external speakers that you could try hooking up to the notebook.

 

Below is an attachment of my sound settings in Windows 10, are yours set the same, yours should be Realtek whereas mine says Microsoft.

 

Just a fyi, there are five variations of your notebook if you check here

Attached Thumbnails

  • Audio settings.jpg

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#5
Zylocks

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I restarted my computer, and now the red x is back.  I am unable to change volume or anything again.

 

Under my computer it says the model is X555LAB.  I have attached a picture of the current sound settings when the red x is active.

 

Back in the device manager, the sound, video and game controller settings have now disappeared altogether.  I clicked on show hidden devices, and it brought it back.  There are now a number of different options under the sound, video and game controller, whereas before there was just the one.  I attached a picture of it too.

 

I don't have any external speakers no :S.  When I test with headphones (both when there is the red X, and when there wasn't) I wasn't able to hear anything.

Attached Thumbnails

  • Device manager - sound.png
  • sound settings.jpg

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