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ASUS ROG GL753VE Random complete freeze (Resolved).

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Best Answer timajus , 14 July 2019 - 01:34 AM

Hello phillpower2not get more freezes since last time but as i've said freezes are random ... anyway we can close the thread for now. If i'll get new freeze i'll edit this or will open a new thread... Go to the full post »


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#16
timajus

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Hello phillpower2, sadly to say pc started to freeze again, don't know what happened. I've not install any new program, just working with it.

 

But i've found on event viewer some info message before the kernel power shutdown.

 

Impossibile trovare la descrizione per l'ID evento 0 dall'origine igfxCUIService2.0.0.0. Il componente che ha generato l'evento non è installato nel computer locale oppure l'installazione è danneggiata. È possibile installare o ripristinare il componente nel computer locale.

Se l'evento ha avuto origine in un altro computer, le informazioni per la visualizzazione sono state salvate con l'evento.

Con l'evento sono state salvate le informazioni seguenti:

 Logoff: 1

 

It is in italy but it says  Unable to find deescription for event id from origin igfxCUIService2.0.0.0.

 

All the best


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#17
phillpower2

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That is related to the Intel graphics.

 

Check to see what if any drivers had been updated just previous to the issue starting up again, Windows 10 is notorious for updating graphics drivers for no reason and most often ending up in breaking things.


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#18
timajus

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Yes intel drivers have been updated without any choice by me...i've uninstalled all drivers and stopped windows updates...

hope this time will last :)

 

Thank you very much as always

I'll keep you updated while crossing my fingers


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#19
phillpower2

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:thumbsup:


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#20
timajus

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Evening  phillpower2, sorry to reply to you so late, but recently windows 10 forced me to update to the latest revision and again pc started to freeze completely at random times...

Tried again with intel drivers but nothing...sometimes pc lasts for some days, sometimes just some hours. Some days it freeze as soon as i've put my password to enter windows...again very annoying.

Tried to restore pc to factory default but nothing cause restore installed latest version of windows again...

 

Do you have some more suggestions?

Thank you very much in advance once again ;)

 

All the best


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#21
phillpower2

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Hello timajus,

 

Unfortunately it has been so long between replies + you have been troubleshooting on your own so it would be best if we started afresh.

 

Please start a new thread and someone will assist you there, it would help if you could include a Speccy url in your OP.

 

Download then run Speccy (free) and post the resultant url for us, this will provide us with information about your computer hardware + any software that you have installed that may explain the present issue/s.  
 
To publish a Speccy profile to the Web:
In Speccy, click File, and then click Publish Snapshot.
In the Publish Snapshot dialog box, click Yes to enable Speccy to proceed.
Speccy publishes the profile and displays a second Publish Snapshot. You can open the URL in your default browser, copy it to the clipboard, or close the dialog box.

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#22
timajus

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Thank you very much phillpower2 for the reply. I'll do what you did describe. I will run speccy and post the snapshot and will open a new thread.

Thanks again for your politeness

 

Tim


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#23
phillpower2

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You are welcome  :)


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