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Nero Backitup Agent - virus? Can't open my Seagate hard drive.

Nero Backitup Seagate not opening

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If you look at your next to last FRST report you will see the same iastor errors with the same dates but there are no newer errors in the last FRST so that's a good thing.



As far as Kaspersky goes:


Date: 2019-07-14 19:27:07.263
Code Integrity determined that a process (\Device\HarddiskVolume4\Windows\System32\svchost.exe) attempted to load \Device\HarddiskVolume4\Program Files (x86)\Kaspersky Lab\Kaspersky Total Security 19.0.0\x64\antimalware_provider.dll that did not meet the Windows signing level requirements.


This is a new repeat of the same error we got before.  Sometimes a file is slightly damaged in the download or install process and sometimes they just forget to sign it.  Not a good thing since then it won't load.  That's why I thought a reinstall might help.  If that doesn't help then you can complain to Kaspersky since we can't do anything about it.


As for your attachment.  I don't see why we would want to sync the two so I would just say No.


Sounds like you are ready to stop so I will give you my cleanup/goodbye speech:



Time to clean up:
If we used FRST to clean your PC:

right click on FRST.exe or FRST64.exe (whichever you used) and rename it to uninstall.exe.  Then right click on uninstall.exe and Run as Admin.

If we installed Speccy it needs to be uninstalled.  Process Explorer, VEW, AdwCleaner, JRT  and their logs and Speccy's log can just be deleted.

Also make sure you have the latest versions of any adobe.com products you use like Shockwave, Flash or Acrobat.  Flash is now the most malware targeted program so it must be kept up to date.  Be careful with Adobe.  They are fond of offering optional downloads like yahoo or Ask toolbars or that worthless McAfee Security Scan.  Go slow and uncheck the optional stuff.

Whether you use adobe reader, acrobat or fox-it to read pdf files you need to disable Javascript in the program.  There is an exploit out there now that can use it to get on your PC.  For Adobe Reader:  Start, All Programs, Adobe Reader, Edit, Preferences, Click on Javascript in the left column and uncheck Enable Acrobat Javascript.  OK Close program.  It's the same for Foxit reader except you uncheck Enable Javascript Actions.

If you use Chrome/Firefox/Edge then get the Ublock Origin extension.  For IE go to adblockplus.org  and get the program.
If Chrome/Firefox is slow loading make sure it only has the current Java add-on.  Then download and run Speedy Fox.
http://www.crystalidea.com/speedyfox. Close Chrome/Firefox/Skpe. Hit Optimize.   You can run it any time that Chrome/Firefox seems slow starting..
(If it complains about Chrome still running you can stop it with Task Manager or go into Chrome then go to:


Hit Advanced at the bottom of the page then scroll down to near the bottom where it says System.

Continue running background apps when Google Chrome is closed
to Off (slide the blue thing to the left and it turns brown)
Close Chrome.

You can run it any time that Chrome/Firefox seems slow starting.

If the browser is still slow then go in and disable all of your extensions, close the browser and Optimize with SpeedyFox then restart the browser.  If that helps then one or more of your extensions is at fault.  Go back in and turn them on one at a time and see if you can figure out which ones slow things down the most.

If you use Facebook you need FB Purity: http://www.fbpurity.com/

To prevent a relatively new phishing attack:  In Firefox, type:

If you are a Facebook user get the FB Purity extension for your browser:
This will stop all of the suggested pages and ads so that Facebook loads much quicker.

Be warned:  If you use Limewire, utorrent or any of the other P2P programs you will probably be coming back to the Malware Removal forum.  If you must use P2P then submit any files you get to http://virustotal.combeforeyou open them.

Due to a recent rise in the number of Crytolocker infections I am now recommending you install:

It's currently a free version.

If you have a router, log on to it today and change the default password!  If using a Wireless router you really should be using encryption on the link.  Use the strongest (newest) encryption method that your router and PC wireless adapter support especially if you own a business.  See http://www.king5.com...0637284.htmlandhttp://www.seattlepi...ted-1344185.php for why encryption is important.  If you don't know how, visit the router maker's website.  They all have detailed step by step instructions or a wizard you can download.

Special note on Java.  Old Java versions should be removed after first clearing the Java Cache by following the instructions in:
Then remove the old versions by going to Control Panel, Programs and Features and Uninstall all Java programs which are not the latest.  If in doubt uninstall all.  These may call themselves: Java Runtime, Runtime Environment, Runtime, JRE, Java Virtual Machine, Virtual Machine, Java VM, JVM, VM, J2RE, J2SE.  Get the latest version from Java.com.  They will usually attempt to foist some garbage like the Ask toolbar, Yahoo toolbar or McAfee Security Scan on you as part of the download.  Just uncheck the garbage before the download (or install) starts.  If you use a 64-bit browser and want the 64-bit version of Java you need to use it to visit java.com.
Due to multiple security problems with Java we are now recommending that it not be installed unless you absolutely know you need it.  IF that is the case then go to Control Panel, Java, Security and slide it up to the highest level.  OK.

Recommended software: (I'm not saying you should download these just that if you have a need for a new program these are safe and work)  
Compression:  7-zip.  Avoid WinRar and WinZip as the free versions have adware.
Video Player:  VLC  Unlike Windows Media Player it never seems to need extra files to work.

Office like free program:  Open Office: https://www.openoffice.org/download/
LibreOffice: https://www.libreoffice.org/
Free Anti-Virus:  Avast
Free Malware prevention:  MBAM: Free version at https://www.malwareb...m/mwb-download/
Can run with your anti-virus.
Paid Anti-Virus:  Kaspersky or BitDefender
Root Kit Detector:  MBAR: https://www.malwareb...om/antirootkit/
Process Explorer:  Show you what is running on the PC.  Like Task manager but better:  http://live.sysinter...com/procexp.exe
WhoCrashed: Why did your system crash?
Then click on Download free home edition
where it says:
WhoCrashed 5.51
Comprehensible crash dump analysis tool
for Windows 10/8.1/8/7/Vista/XP/2012/2008/2003 (x86 and x64)
System Health:
http://www.filehippo.com/download_speccy (Look in the upper right for the Download
Latest Version button  - Do NOT press the large Start Download button on the upper left!)  Decline CCleaner if offered.  Pay attention to SMART info on your hard drives and to temps.  If in doubt about temps try:
SpeedFan:  Try speedfan
Download, save and Install it (Win 7 or Vista right click and Run As Admin.) then run it.

Video Downloader Pro.  To save video.  https://chrome.google.com/webstore/detail/video-downloader-professi/elicpjhcidhpjomhibiffojpinpmmpil?hl=en This allows you to start a recording and then switch to a different window and record another video.  (When you press the download button they give you a choice of sizes.  For best results choose the one with the largest size in Mb)

With Win 10 only there is a new Game recorder program.  It's supposed to only work for games but it works nicely to record any video you watch.  Hit the Win key + Alt + r to start the recorder.  The first time it asks you if it is looking at a game.  Just tell it yes.  After that it starts recording whenever you bring it up.  Videos are saved to the Captures folder under Videos.  You can only record what you watch so limited to only one video at a time.  Best to go to full screen before starting the recorder.

Advanced System Care
Spybot S&D
Any P2P software especially if it comes from Conduit.
Registry Cleaners
Driver updating software.
PC fixing or Speed up software.
Running more than one anti-virus.
Seagate hard drives.  If you have one it's going to fail on you so backup your data now!





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Hey, Ron,


I didn't mean to sound like I was ready to stop! Please forgive my unintentional rudeness. You have been utterly amazing and generous with your time, and so patient.

> Would it be all right with you if I contacted Kaspersky and replied to this thread to let you know what they recommended? I'll follow all your closing instructions once I resolve the Kaspersky issue.


> Also, do I need to worry about those iastor errors that still remain?


If you're sick of me, I totally understand! :)

Please let me know if it would be OK with you to continue working on this.



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Feel free to contact Kaspersky.


The iastor errors are old so of no consequence.  Only if you see errors with a newer time stamp after you updated would that be a problem.  We can use a fixlist to clear all of the old errors:


This one will just clear the errors and not even reboot:


Attached File  fixlist.txt   176bytes   1 downloads


You can run VEW instead of FRST to see if the errors return.

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Hi, Ron,


I got an answer from Kaspersky (as usual, you were right!); here's what they say:




Dear customer,


My name is Ali. Sorry to hear that you're having such troubles.

I'm glad to tell you that we've come up with a potential solution.

1. Download the latest version of Kaspersky Total Security 2020 via direct link: https://box.kaspersk...24c71a321/?dl=1
2. After downloading run the downloaded file (double click on it or select it and press ENTER).
3. Follow the setup wizard by pressing Next and Accept when prompted.
4. Please enter your 20-character activation code to activate it.
Your activation code is: [redacted]

Please keep us posted.
Ali | Kaspersky Lab Technical Support 

If the suggested solution did not help or you need more information, you can simply reply to this e-mail leaving the subject line unchanged.

If you have no further questions and the issue is in fact resolved, then you can simply ignore this message, and we will close this request for you within 5 days.

Best regards, 
Kaspersky Lab Technical Support



I'm at the office right now, so I can't work on this now. But when I get home, I will do the Kaspersky fix, and then the fix you recommended in your previous email. I'll send you the FRST scans as usual.

Until tonight!



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After running the fixlist, you should reboot before running FRST or VEW.

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Will do!

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I'm getting so incredibly irritated by Kaspersky. I downloaded the new version per their instructions, and everything was fine. Then, when I went to use FARBAR, it went crazy again, saying that it was malicious. (This happened with the previous version of Kaspersky, but somehow I was able to manually allow the program to be run. I tried the same thing with this new version, but it keeps rejecting the FARBAR, no matter what I do, and how many times I disinfect, restart, allow application, and so on.) I just wrote Kaspersky a really angry email--I'm still annoyed that they gave me an out-of-date version with bugs in the first place when I bought it a few days ago.

Let's see what they tell me with respect to using FARBAR. I want to be able to use trusted tools from Geeks to Go, and I don't want to go through this rigamarole with Kaspersky every time I try to do so. 

Anyway, I'll be in touch soon, I hope. Thanks, as always, for your patience and help.


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