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Lost my internet connection

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#1
RedSuedePump

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Hi all,

 

I'm not sure if this is a hardware or software problem but in a fit of spring cleaning, I disconnected my desktop yesterday.

 

I connected it back together today but can't connect to the internet. I tried the diagnostic (in Windows 10) and it thinks I don't have a network cable plugged in. However, it's connected to my BT router with a cable and my other computers are working ok, so there's nothing wrong with the router. I tried different cables just to make sure it wasn't a faulty cable but I get the same result every time.

 

Curiously, the orange light next to the cable connection isn't flashing at all.

 

Could anyone help me identify the problem?

 

TIA

 

RSP


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#2
rockmilk

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May have knocked something loose when you moved the machine.

 


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#3
RedSuedePump

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Oh my, it's dusty in there.

 

The ethernet cable socket is fixed directly to a board and nothing looked loose.

 

Other than the internet connection, everything else is working fine, so it seems unlikely that the main board is not properly connected.

 

Is it possible I'm in flight mode or something has been switched off in the settings?

 

RSP


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#4
Gary R

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Open an Administrator Command prompt ... https://www.intowind...-in-windows-10/
 
Type ... ipconfig /all > "%userprofile%\desktop\ipconfigexport.txt" ... and hit Return

 

A file ipconfigexport.txt should open on your Desktop.

 

Please post the contents of that file.

 

Please note .... if you do not use an Admin Command Prompt, no file will be produced. Be careful when typing out the command to ensure that you get it correct, it starts with ipconfig, and ends in "

 

There is a space between the end of ipconfig and /

There is a space between all and >

There is a space between > and "


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#5
rockmilk

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Or.... if you have another machine and a usb download this portable app run it on the machine in question. Put the log onto the usb post it here.



Please download MINITOOLBOX and run it.

https://www.bleeping...ad/minitoolbox/


Checkmark following boxes:


Flush DNS
Reset FF proxy Settings
Reset Ie Proxy Settings
Report IE Proxy Settings
Report FF Proxy Settings
List content of Hosts
List IP configuration
List Winsock Entries
List last 10 Event Viewer log
List Installed Programs
List Users, Partitions and Memory size
List Devices (problems only)



Click Go and post the result.

Edited by rockmilk, 08 July 2019 - 05:40 AM.

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#6
RedSuedePump

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Hello,

 

Here are the results of Gary's instructions:

 

Windows IP Configuration

   Host Name . . . . . . . . . . . . : Tower
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Ethernet:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : home
   Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
   Physical Address. . . . . . . . . : 44-8A-5B-9A-E9-68
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
 

Will Rockmilk's give more information? Happy to do that one as well if required.

 

RSP


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#7
Gary R

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OK, your ipconfig log tells me that ...
  • Ethernet is disconnected
  • You do not have a Wireless Network
If your Ethernet is disconnected, then please try the following ....
  • Disconnect and reconnect both ends of the network cable, if the problem persists replace the cable.
  • If the problem persists, try connecting another computer to the cable ....
    • If the new computer can connect then the original computer had a faulty network adapter.
    • If the new computer doesn't connect either, the fault is cabling or hardware related.

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#8
RedSuedePump

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Hi,

 

I had an old wifi stick that I have now used to connect, so I'm back online.

 

The cables aren't the problem, so it must be the network socket. Might get expensive....


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#9
Gary R

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Can't help much with troubleshooting your Network Card, I'm afraid that's outside my area of expertise.

Maybe someone in the Hardware forum could assist you further ... http://www.geekstogo...nd-peripherals/

If no one there can offer any help, it might be worth updating the driver to see if that helps...

  • Press Windows Key + X to open power users menu
  • Click on Device Manager option
  • Expand Network Adapters
  • Click on Realtek PCIe GBE Family Controller to open its properties Window
  • Click on the Driver tab
  • Click on Update Driver


... but I'd wait to see what they suggest first. As I said, this is not my area of expertise.


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#10
123Runner

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Did you disconnect and reconnect the network cable at both ends?

Can you try another network location on your modem/router end?


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#11
KiwiProbie

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Hi all,

 

I'm not sure if this is a hardware or software problem but in a fit of spring cleaning, I disconnected my desktop yesterday.

 

I connected it back together today but can't connect to the internet. I tried the diagnostic (in Windows 10) and it thinks I don't have a network cable plugged in. However, it's connected to my BT router with a cable and my other computers are working ok, so there's nothing wrong with the router. I tried different cables just to make sure it wasn't a faulty cable but I get the same result every time.

 

Curiously, the orange light next to the cable connection isn't flashing at all.

 

Could anyone help me identify the problem?

 

TIA

 

RSP

 

Tried rebooting your router?


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