I want to thank you for taking a few minutes of your time to try and help me. I went to the link you provided and I entered the requested key code information only to have windows tell me that it could not be verified. Here is the exact message I received;
"The product key you entered appears to be for software pre-installed by the device manufacturer. Please contact the device manufacturer for software recovery options."
So, I then contacted Toshiba and this is what they told me. 1) There is a hidden partition/file on the failing hard drive that contains the o/s installation files, 2) They would not tell me where I could find the file because they said that my device was no longer under warranty but if I wanted to pay them $69.99 they could help me out. Since I can not afford that I'm S.O.L. I even asked them if they could at least give me the name of the hidden file and they said they couldn't give me that information.
I have no experience whatsoever in finding things hidden on a hard drive so I don't know if it's something relatively easy or a royal pain in the butt? Would you have any idea?
I decided to take a look again at the disks that I paid Office Max (where I purchased the computer) an extra $35.00 to see if I could garner anything there but because my experience and working knowledge of computers is minimal it really doesn't mean anything to me.Those disks were/are supposed to have the o/s installation files. Can you tell me if the disks are only recovery/repair disks or do they have my o/s installation files?
Here is the list of the files on Disk #1 (sub folders not included). I did copy what the DATA file had as well as the PLANDATA.
FILES ON DISK 1
My apologies for asking you for so much but I really need some help. Again I thank you in advance for all your time and attention in this matter. Peace to you and yours.......