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Removal instructions for MessengerNow

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Started by Metallica , Jul 23 2019 02:53 AM

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#1
Metallica
Posted 23 July 2019 - 02:53 AM

Metallica

    Spyware Veteran

  • GeekU Moderator
  • 33,101 posts
Content is republished with permission from Malwarebytes.

What is MessengerNow?

The Malwarebytes research team has determined that MessengerNow is a potentially unwanted program that behaves like adware. These adware applications display advertisements not originating from the sites you are browsing.

How do I know if my computer is affected by MessengerNow?

You may see these warnings during install:

warning2.png

warning3.png

warning1.png

warning5.png

and this entry in your list of installed Programs and Features:

warning4.png

How did MessengerNow get on my computer?

Adware applications use different methods for distributing themselves. This particular one was downloaded from an advertising website:

website.png

How do I remove MessengerNow?

Our program Malwarebytes can detect and remove this potentially unwanted program.
  • Please download Malwarebytes to your desktop.
  • Double-click mb3-setup-consumer-{version}.exe and follow the prompts to install the program.
  • Then click Finish.
  • Once the program has fully updated, select Scan Now on the Dashboard. Or select the Threat Scan from the Scan menu.
  • If another update of the definitions is available, it will be implemented before the rest of the scanning procedure.
  • When the scan is complete, make sure that all Threats are selected, and click Remove Selected.
  • Restart your computer when prompted to do so.
Is there anything else I need to do to get rid of MessengerNow?
  • No, Malwarebytes removes MessengerNow completely.
How would the full version of Malwarebytes help protect me?

We hope our application and this guide have helped you eradicate this adware.

As you can see below the full version of Malwarebytes would have protected you against the MessengerNow adware. It would have blocked the installer before it became too late.

protection1.png


and it blocks traffic to their domains:

protection2.png


Technical details for experts

Possible signs in FRST logs:
(MessengerNow -> ) [File not signed] C:\Users\{username}\AppData\Roaming\MessengerNow\MessengerNow.exe
HKLM-x32\...\Run: [MessengerNow] => C:\Users\{username}\AppData\Roaming\MessengerNow\MessengerNow.exe [47905616 2019-06-10] (MessengerNow -> ) [File not signed] <==== ATTENTION
C:\Users\{username}\Desktop\MessengerNow.lnk
C:\Users\{username}\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\MessengerNow
C:\Users\{username}\AppData\Roaming\MessengerNow
C:\Users\{username}\AppData\Local\MessengerNow

MessengerNow - Facebook Messenger for Desktop (HKLM-x32\...\MessengerNow) (Version: 14.1906.1ac - MessengerNow)
(MessengerNow -> Google Inc.) [File not signed] C:\Users\{username}\AppData\Roaming\MessengerNow\ffmpegsumo.dll
Significant changes made by the installer:
File system details [View: All details] (Selection)
---------------------------------------------------
    Adds the folder C:\Users\{username}\AppData\Local\MessengerNow
       Adds the file cookies"="7/23/2019 9:20 AM, 6144 bytes, A
       Adds the file cookies-journal"="7/23/2019 9:20 AM, 4640 bytes, A
       Adds the file lockfile"="7/23/2019 9:19 AM, 0 bytes, A
       Adds the file QuotaManager"="7/23/2019 9:19 AM, 13312 bytes, A
       Adds the file QuotaManager-journal"="7/23/2019 9:19 AM, 8768 bytes, A
       Adds the file Web Data"="7/23/2019 9:19 AM, 40960 bytes, A
       Adds the file Web Data-journal"="7/23/2019 9:19 AM, 512 bytes, A
    Adds the folder C:\Users\{username}\AppData\Local\MessengerNow\Cache
       Adds the file index"="7/23/2019 9:19 AM, 24 bytes, A
    Adds the folder C:\Users\{username}\AppData\Local\MessengerNow\Cache\index-dir
       Adds the file the-real-index"="7/23/2019 9:19 AM, 44 bytes, A
    Adds the folder C:\Users\{username}\AppData\Local\MessengerNow\databases
       Adds the file Databases.db"="7/23/2019 9:19 AM, 7168 bytes, A
       Adds the file Databases.db-journal"="7/23/2019 9:19 AM, 5672 bytes, A
    Adds the folder C:\Users\{username}\AppData\Local\MessengerNow\databases\file__0
       Adds the file 1"="7/23/2019 9:19 AM, 4096 bytes, A
    Adds the folder C:\Users\{username}\AppData\Local\MessengerNow\Local Storage
       Adds the file file__0.localstorage"="7/23/2019 9:19 AM, 3072 bytes, A
       Adds the file file__0.localstorage-journal"="7/23/2019 9:19 AM, 3608 bytes, A
    Adds the folder C:\Users\{username}\AppData\Roaming\MessengerNow
       Adds the file ffmpegsumo.dll"="6/10/2019 1:56 PM, 1652840 bytes, A
       Adds the file icudtl.dat"="6/10/2019 1:46 PM, 10457856 bytes, A
       Adds the file MessengerNow.exe"="6/10/2019 1:56 PM, 47905616 bytes, A
       Adds the file nw.pak"="6/10/2019 1:46 PM, 7481810 bytes, A
       Adds the file storage.json"="7/23/2019 9:19 AM, 83 bytes, A
       Adds the file Uninstall.exe"="7/23/2019 9:19 AM, 472523 bytes, A
    Adds the folder C:\Users\{username}\AppData\Roaming\MessengerNow\locales
    In the existing folder C:\Users\{username}\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\User Pinned\TaskBar
       Adds the file MessengerNow.lnk"="7/23/2019 9:19 AM, 947 bytes, A
    Adds the folder C:\Users\{username}\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\MessengerNow
       Adds the file MessengerNow.lnk"="7/23/2019 9:19 AM, 1905 bytes, A
       Adds the file Uninstall.lnk"="7/23/2019 9:19 AM, 1884 bytes, A
    In the existing folder C:\Users\{username}\Desktop
       Adds the file MessengerNow.lnk"="7/23/2019 9:19 AM, 995 bytes, A

Registry details [View: All details] (Selection)
------------------------------------------------
    [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Run]
       "MessengerNow"="REG_SZ", "C:\Users\{username}\AppData\Roaming\MessengerNow\MessengerNow.exe su"
    [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\MessengerNow]
       "DisplayIcon"="REG_SZ", ""C:\Users\{username}\AppData\Roaming\MessengerNow\Uninstall.exe""
       "DisplayName"="REG_SZ", "MessengerNow - Facebook Messenger for Desktop"
       "DisplayVersion"="REG_SZ", "14.1906.1ac"
       "EstimatedSize"="REG_DWORD", 65916
       "Publisher"="REG_SZ", "MessengerNow"
       "UninstallString"="REG_SZ", ""C:\Users\{username}\AppData\Roaming\MessengerNow\Uninstall.exe""
    [HKEY_CURRENT_USER\Software\AppDataLow\Software\MessengerNow]
       "uid"="REG_SZ", "328D473C-5466-4493-823E-60AA58F7DD0C"
Malwarebytes log:
Malwarebytes
www.malwarebytes.com

-Log Details-
Scan Date: 7/23/19
Scan Time: 9:26 AM
Log File: 3a22a9be-ad1b-11e9-9619-00ffdcc6fdfc.json

-Software Information-
Version: 3.7.1.2839
Components Version: 1.0.586
Update Package Version: 1.0.11680
License: Premium

-System Information-
OS: Windows 7 Service Pack 1
CPU: x64
File System: NTFS
User: {computername}\{username}

-Scan Summary-
Scan Type: Threat Scan
Scan Initiated By: Manual
Result: Completed
Objects Scanned: 236878
Threats Detected: 72
Threats Quarantined: 72
Time Elapsed: 7 min, 0 sec

-Scan Options-
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Enabled
Heuristics: Enabled
PUP: Detect
PUM: Detect

-Scan Details-
Process: 3
PUP.Optional.MessengerTime, C:\USERS\{username}\APPDATA\ROAMING\MESSENGERNOW\MESSENGERNOW.EXE, Quarantined, [1230], [710654],1.0.11680
PUP.Optional.MessengerTime, C:\USERS\{username}\APPDATA\ROAMING\MESSENGERNOW\MESSENGERNOW.EXE, Quarantined, [1230], [710654],1.0.11680
PUP.Optional.MessengerTime, C:\USERS\{username}\APPDATA\ROAMING\MESSENGERNOW\MESSENGERNOW.EXE, Quarantined, [1230], [710654],1.0.11680

Module: 3
PUP.Optional.MessengerTime, C:\USERS\{username}\APPDATA\ROAMING\MESSENGERNOW\MESSENGERNOW.EXE, Quarantined, [1230], [710654],1.0.11680
PUP.Optional.MessengerTime, C:\USERS\{username}\APPDATA\ROAMING\MESSENGERNOW\MESSENGERNOW.EXE, Quarantined, [1230], [710654],1.0.11680
PUP.Optional.MessengerTime, C:\USERS\{username}\APPDATA\ROAMING\MESSENGERNOW\MESSENGERNOW.EXE, Quarantined, [1230], [710654],1.0.11680

Registry Key: 2
PUP.Optional.MessengerTime, HKCU\SOFTWARE\APPDATALOW\SOFTWARE\MessengerNow, Quarantined, [1230], [710655],1.0.11680
PUP.Optional.MessengerTime, HKLM\SOFTWARE\WOW6432NODE\MICROSOFT\WINDOWS\CURRENTVERSION\UNINSTALL\MessengerNow, Quarantined, [1230], [710653],1.0.11680

Registry Value: 1
PUP.Optional.MessengerTime, HKLM\SOFTWARE\WOW6432NODE\MICROSOFT\WINDOWS\CURRENTVERSION\RUN|MESSENGERNOW, Quarantined, [1230], [710654],1.0.11680

Registry Data: 0
(No malicious items detected)

Data Stream: 0
(No malicious items detected)

Folder: 6
PUP.Optional.MessengerTime, C:\Users\{username}\AppData\Local\MessengerNow\databases\file__0, Quarantined, [1230], [710651],1.0.11680
PUP.Optional.MessengerTime, C:\Users\{username}\AppData\Local\MessengerNow\Cache\index-dir, Quarantined, [1230], [710651],1.0.11680
PUP.Optional.MessengerTime, C:\Users\{username}\AppData\Local\MessengerNow\Local Storage, Quarantined, [1230], [710651],1.0.11680
PUP.Optional.MessengerTime, C:\Users\{username}\AppData\Local\MessengerNow\databases, Quarantined, [1230], [710651],1.0.11680
PUP.Optional.MessengerTime, C:\Users\{username}\AppData\Local\MessengerNow\Cache, Quarantined, [1230], [710651],1.0.11680
PUP.Optional.MessengerTime, C:\USERS\{username}\APPDATA\LOCAL\MESSENGERNOW, Quarantined, [1230], [710651],1.0.11680

File: 57
PUP.Optional.MessengerTime, C:\Users\{username}\AppData\Local\MessengerNow\Cache\index-dir\the-real-index, Quarantined, [1230], [710651],1.0.11680
PUP.Optional.MessengerTime, C:\Users\{username}\AppData\Local\MessengerNow\Cache\07730ced5e0a88d0_0, Quarantined, [1230], [710651],1.0.11680
PUP.Optional.MessengerTime, C:\Users\{username}\AppData\Local\MessengerNow\Cache\0f77b7b90b3e5573_0, Quarantined, [1230], [710651],1.0.11680
PUP.Optional.MessengerTime, C:\Users\{username}\AppData\Local\MessengerNow\Cache\1c2d0c15c242cb58_0, Quarantined, [1230], [710651],1.0.11680
PUP.Optional.MessengerTime, C:\Users\{username}\AppData\Local\MessengerNow\Cache\25313771bc5938c9_0, Quarantined, [1230], [710651],1.0.11680
PUP.Optional.MessengerTime, C:\Users\{username}\AppData\Local\MessengerNow\Cache\268a109cb39eb34e_0, Quarantined, [1230], [710651],1.0.11680
PUP.Optional.MessengerTime, C:\Users\{username}\AppData\Local\MessengerNow\Cache\2bd67ddba7e67238_0, Quarantined, [1230], [710651],1.0.11680
PUP.Optional.MessengerTime, C:\Users\{username}\AppData\Local\MessengerNow\Cache\2cd9794f52e24e4f_0, Quarantined, [1230], [710651],1.0.11680
PUP.Optional.MessengerTime, C:\Users\{username}\AppData\Local\MessengerNow\Cache\2df02be6dafbc6aa_0, Quarantined, [1230], [710651],1.0.11680
PUP.Optional.MessengerTime, C:\Users\{username}\AppData\Local\MessengerNow\Cache\35f3137a35efe120_0, Quarantined, [1230], [710651],1.0.11680
PUP.Optional.MessengerTime, C:\Users\{username}\AppData\Local\MessengerNow\Cache\3b85cbe9531df329_0, Quarantined, [1230], [710651],1.0.11680
PUP.Optional.MessengerTime, C:\Users\{username}\AppData\Local\MessengerNow\Cache\44d4eddb5f25060a_0, Quarantined, [1230], [710651],1.0.11680
PUP.Optional.MessengerTime, C:\Users\{username}\AppData\Local\MessengerNow\Cache\79316414c1a3d6d7_0, Quarantined, [1230], [710651],1.0.11680
PUP.Optional.MessengerTime, C:\Users\{username}\AppData\Local\MessengerNow\Cache\79c6582ae9c4dcbb_0, Quarantined, [1230], [710651],1.0.11680
PUP.Optional.MessengerTime, C:\Users\{username}\AppData\Local\MessengerNow\Cache\7a4f755cf9c7809f_0, Quarantined, [1230], [710651],1.0.11680
PUP.Optional.MessengerTime, C:\Users\{username}\AppData\Local\MessengerNow\Cache\7e3cdd1d75f89fbe_0, Quarantined, [1230], [710651],1.0.11680
PUP.Optional.MessengerTime, C:\Users\{username}\AppData\Local\MessengerNow\Cache\8313106e6b78138f_0, Quarantined, [1230], [710651],1.0.11680
PUP.Optional.MessengerTime, C:\Users\{username}\AppData\Local\MessengerNow\Cache\867eeb85f85ca729_0, Quarantined, [1230], [710651],1.0.11680
PUP.Optional.MessengerTime, C:\Users\{username}\AppData\Local\MessengerNow\Cache\945fac70812eb6d4_0, Quarantined, [1230], [710651],1.0.11680
PUP.Optional.MessengerTime, C:\Users\{username}\AppData\Local\MessengerNow\Cache\9b055dd30faa669b_0, Quarantined, [1230], [710651],1.0.11680
PUP.Optional.MessengerTime, C:\Users\{username}\AppData\Local\MessengerNow\Cache\9d74aa3fa89af1dc_0, Quarantined, [1230], [710651],1.0.11680
PUP.Optional.MessengerTime, C:\Users\{username}\AppData\Local\MessengerNow\Cache\b748772023eea3c7_0, Quarantined, [1230], [710651],1.0.11680
PUP.Optional.MessengerTime, C:\Users\{username}\AppData\Local\MessengerNow\Cache\bc141ccc77e7908f_0, Quarantined, [1230], [710651],1.0.11680
PUP.Optional.MessengerTime, C:\Users\{username}\AppData\Local\MessengerNow\Cache\c0e88843241c4b64_0, Quarantined, [1230], [710651],1.0.11680
PUP.Optional.MessengerTime, C:\Users\{username}\AppData\Local\MessengerNow\Cache\d362fe4736f6b584_0, Quarantined, [1230], [710651],1.0.11680
PUP.Optional.MessengerTime, C:\Users\{username}\AppData\Local\MessengerNow\Cache\e098fd214316abfd_0, Quarantined, [1230], [710651],1.0.11680
PUP.Optional.MessengerTime, C:\Users\{username}\AppData\Local\MessengerNow\Cache\f8e368babf74f062_0, Quarantined, [1230], [710651],1.0.11680
PUP.Optional.MessengerTime, C:\Users\{username}\AppData\Local\MessengerNow\Cache\index, Quarantined, [1230], [710651],1.0.11680
PUP.Optional.MessengerTime, C:\Users\{username}\AppData\Local\MessengerNow\Cache\45e8a7b3a9a39630_0, Quarantined, [1230], [710651],1.0.11680
PUP.Optional.MessengerTime, C:\Users\{username}\AppData\Local\MessengerNow\Cache\46a6fa395fd9530d_0, Quarantined, [1230], [710651],1.0.11680
PUP.Optional.MessengerTime, C:\Users\{username}\AppData\Local\MessengerNow\Cache\4c145cce1bf3ad79_0, Quarantined, [1230], [710651],1.0.11680
PUP.Optional.MessengerTime, C:\Users\{username}\AppData\Local\MessengerNow\Cache\4e79165120b5c1d3_0, Quarantined, [1230], [710651],1.0.11680
PUP.Optional.MessengerTime, C:\Users\{username}\AppData\Local\MessengerNow\Cache\5a44dbe39b1a358c_0, Quarantined, [1230], [710651],1.0.11680
PUP.Optional.MessengerTime, C:\Users\{username}\AppData\Local\MessengerNow\Cache\5e721eec36958a68_0, Quarantined, [1230], [710651],1.0.11680
PUP.Optional.MessengerTime, C:\Users\{username}\AppData\Local\MessengerNow\Cache\5ec195c554dc9470_0, Quarantined, [1230], [710651],1.0.11680
PUP.Optional.MessengerTime, C:\Users\{username}\AppData\Local\MessengerNow\Cache\607a6def203836f6_0, Quarantined, [1230], [710651],1.0.11680
PUP.Optional.MessengerTime, C:\Users\{username}\AppData\Local\MessengerNow\Cache\65335d8cc46b3c65_0, Quarantined, [1230], [710651],1.0.11680
PUP.Optional.MessengerTime, C:\Users\{username}\AppData\Local\MessengerNow\Cache\65b667c2d500d645_0, Quarantined, [1230], [710651],1.0.11680
PUP.Optional.MessengerTime, C:\Users\{username}\AppData\Local\MessengerNow\Cache\6787f2ca849a4301_0, Quarantined, [1230], [710651],1.0.11680
PUP.Optional.MessengerTime, C:\Users\{username}\AppData\Local\MessengerNow\Cache\776f48ba52abc5c9_0, Quarantined, [1230], [710651],1.0.11680
PUP.Optional.MessengerTime, C:\Users\{username}\AppData\Local\MessengerNow\databases\file__0\1, Quarantined, [1230], [710651],1.0.11680
PUP.Optional.MessengerTime, C:\Users\{username}\AppData\Local\MessengerNow\databases\Databases.db, Quarantined, [1230], [710651],1.0.11680
PUP.Optional.MessengerTime, C:\Users\{username}\AppData\Local\MessengerNow\databases\Databases.db-journal, Quarantined, [1230], [710651],1.0.11680
PUP.Optional.MessengerTime, C:\Users\{username}\AppData\Local\MessengerNow\Local Storage\file__0.localstorage, Quarantined, [1230], [710651],1.0.11680
PUP.Optional.MessengerTime, C:\Users\{username}\AppData\Local\MessengerNow\Local Storage\file__0.localstorage-journal, Quarantined, [1230], [710651],1.0.11680
PUP.Optional.MessengerTime, C:\Users\{username}\AppData\Local\MessengerNow\cookies, Quarantined, [1230], [710651],1.0.11680
PUP.Optional.MessengerTime, C:\Users\{username}\AppData\Local\MessengerNow\cookies-journal, Quarantined, [1230], [710651],1.0.11680
PUP.Optional.MessengerTime, C:\Users\{username}\AppData\Local\MessengerNow\lockfile, Quarantined, [1230], [710651],1.0.11680
PUP.Optional.MessengerTime, C:\Users\{username}\AppData\Local\MessengerNow\QuotaManager, Quarantined, [1230], [710651],1.0.11680
PUP.Optional.MessengerTime, C:\Users\{username}\AppData\Local\MessengerNow\QuotaManager-journal, Quarantined, [1230], [710651],1.0.11680
PUP.Optional.MessengerTime, C:\Users\{username}\AppData\Local\MessengerNow\Web Data, Quarantined, [1230], [710651],1.0.11680
PUP.Optional.MessengerTime, C:\Users\{username}\AppData\Local\MessengerNow\Web Data-journal, Quarantined, [1230], [710651],1.0.11680
PUP.Optional.MessengerTime, C:\USERS\{username}\DESKTOP\MESSENGERNOW.LNK, Quarantined, [1230], [710652],1.0.11680
PUP.Optional.MessengerTime, C:\USERS\{username}\APPDATA\ROAMING\MESSENGERNOW\MESSENGERNOW.EXE, Quarantined, [1230], [710654],1.0.11680
PUP.Optional.MessengerTime, C:\USERS\{username}\APPDATA\ROAMING\MICROSOFT\INTERNET EXPLORER\QUICK LAUNCH\User Pinned\TaskBar\MessengerNow.lnk, Quarantined, [1230], [710654],1.0.11680
PUP.Optional.MessengerTime, C:\USERS\{username}\APPDATA\ROAMING\MESSENGERNOW\UNINSTALL.EXE, Quarantined, [1230], [710656],1.0.11680
PUP.Optional.MessengerTime, C:\USERS\{username}\DESKTOP\MESSENGERNOW.14.1906.1AC.EXE, Quarantined, [1230], [710656],1.0.11680

Physical Sector: 0
(No malicious items detected)

WMI: 0
(No malicious items detected)


(end)
As mentioned before the full version of Malwarebytes could have protected your computer against this threat.
We use different ways of protecting your computer(s):
  • Dynamically Blocks Malware Sites & Servers
  • Malware Execution Prevention
Save yourself the hassle and get protected.
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