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Ran malwarebytes on Windows 10, now won't boot [Closed]

windows 10 wont boot malware malwarebytes

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#1
fgawinson

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I need help badly! My laptop got infected some malware, so I ran MalwareBytes and it found about +100 things to remove. I told it to remove them, and then it said it had to reboot the computer.

After rebooted cant boot into windows and reboot automatically. The screen now stop at Choose an option(recovery mode) and cant boot into safe mode!

 

am running Windows 10 Home if that helps. Please someone tell me what went wrong and how to fix it. 

 

Thanks to anyone who can help.


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#2
fgawinson

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I have attached the malwarebytes ScanResults json file below. I guess malwarebytes was quarantine some of windows system registry files. How i can restore them from Quarantine?  

Attached Files


Edited by fgawinson, 29 July 2019 - 11:53 AM.

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#3
iMacg3

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Hi fgawinson, welcome to the Geeks to Go malware removal forum.

I am iMacg3 and will be helping you with your computer problems.

Please keep the following information in mind before we begin:
  • Back up any important data before we continue.
    • Back up any important data on your computer to external media. I will not knowingly suggest any steps that will damage your computer; however, malware infections are often unpredictable and it may be necessary to reformat and reinstall your operating system depending on the infection.
  • Do not run any fixes or tools on your system unless I request that you do so.
    • Running additional tools on your system can interfere with the clean-up process, or cause issues such as false positives.
  • Please read all instructions carefully, and complete them in the order listed.
    • Items that are especially important will be highlighted in bold or red.
  • If your computer seems to start working normally, please don't abandon the topic.
    • Even if your system is behaving normally, there may still be some malware remnants left over. Additionally, malware can re-infect the computer if some remnants are left. Therefore, please complete all requested steps to make sure any malware is successfully eradicated from your PC.
  • If you have pirated or illegal software on your computer, uninstall it now before proceeding.
    • Using pirated/cracked software is an easy way to infect your computer - almost as easy as intentionally downloading malware. Therefore, please remove any, if present, before we begin the clean-up.
  • If you don't respond to your topic in 4 days, it will be closed.
    • If your topic is closed and you still need assistance, send me or any Moderator a Private Message with a link to your topic.
  • If you have questions at any time during the cleanup, feel free to ask.
--------------------

The screen now stop at Choose an option(recovery mode) and cant boot into safe mode!


Do you receive an error message when attempting to boot into Safe Mode?
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#4
fgawinson

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Hi, this is the BSOD screen.

IMG_20190718_235409.jpg.dfab1d5ecdb6ec2a


Edited by fgawinson, 30 July 2019 - 03:39 AM.

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#5
iMacg3

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Hi fgawinson,

---------------------------------------------------
Farbar Recovery Scan Tool - Recovery Environment

Download Farbar Recovery Scan Tool and save it to a USB flash drive.

Note: You need to run the version compatible with your system. If you are not sure which version applies to your system, download both of them and try to run them. Only one of them will run on your system, and that will be the right version.

Boot in the Recovery Environment
  • Plug your USB Flash Drive in the infected computer
  • To enter the Recovery Environment with Windows 10, follow the instructions in this tutorial on TenForums
    Note: If you can't access the Recovery Environment using the method above, you'll need to create a Windows installation or repair media. It can be made on the computer itself or another one running the same version of Windows as the one you plan to use it on. For more information, check out this tutorial on TenForums.
Once in the command prompt
  • In the command prompt, type notepad and press on Enter
  • Notepad will open. Click on the File menu and select Open
  • Click on Computer/This PC, find the letter for your USB Flash Drive, then close the window and Notepad
  • In the command prompt, type e:\frst.exe (for the x64 version, type e:\frst64.exe and press on Enter)
  • Note: Replace the letter e with the drive letter of your USB Flash Drive
  • FRST will open
  • Click on Yes to accept the disclaimer
  • Click on the Scan button and wait for it to complete
  • A log called FRST.txt will be saved on your USB Flash Drive
  • Close the command prompt and restart the computer
  • Plug the USB flash drive into the clean computer and locate FRST.txt on the flash drive
  • Please copy and paste the contents of FRST.txt into your reply.
---------------------------------------------------

Please copy and paste any requested logs into your reply unless requested otherwise.

In your next reply, please include:
  • FRST.txt

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#6
fgawinson

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Hi, FSRT log attached below. Hope is useful.

Attached Files

  • Attached File  FRST.txt   34.39KB   15 downloads

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#7
iMacg3

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Hi fgawinson,

It looks like there is a System Restore point available:
 

Restore point date: 2019-07-18 11:50


---------------------------------------------------

From the Choose an Option screen, select Troubleshoot > Advanced Options > System Restore.
Select the most recent restore point and follow the prompts.

Once complete, restart the computer. Let me know if the issue persists.
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#8
fgawinson

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The restore point is not working though.


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#9
iMacg3

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Hi fgawinson,

Do you receive an error message after selecting the restore point?
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#10
fgawinson

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Same errors messages. I get the same BSOD Screen.
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#11
fgawinson

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I have another similar laptop though. Do u want me to run FSRT on a similar system?
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#12
iMacg3

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Hi fgawinson,

From the Choose an Option screen, select Troubleshoot > Advanced Options > Start-up repair. Follow the prompts to run Startup repair. Let me know if it completes successfully.
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#13
fgawinson

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Hi iMacg3, 

 

I tried start-up repair though, it's not working and result to same.

 

I just no idea still have any way to fix the issues?


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#14
fgawinson

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Whenever starting boot into system, the screen showing "Preparing Automatic Repair" and "Diagnosing your PC". But system cant repair though.

Attached Thumbnails

  • photo_2019-07-31_23-36-56.jpg

Edited by fgawinson, 31 July 2019 - 09:43 AM.

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#15
iMacg3

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Hi fgawinson,

---------------------------------------------------
Farbar Recovery Scan Tool - Fix
  • Download the attached file Attached File  fixlist.txt   1.73KB   12 downloads and save it to your USB flash drive in the same location as FRST64.exe
  • Plug the flash drive into the infected PC.
  • Boot to the Choose an Option screen and select Troubleshoot > Advanced Options > Command Prompt
  • In the command prompt, type notepad and press on Enter
  • Notepad will open. Click on the File menu and select Open
  • Click on Computer/This PC, find the letter for your USB Flash Drive, then close the window and Notepad
  • In the command prompt, type e:\frst64.exe and press on Enter
  • Note: Replace the letter e with the drive letter of your USB Flash Drive
  • FRST will open
  • Click on the Fix button and wait for it to complete
  • A log called Fixlog.txt will be saved on your USB Flash Drive
  • Close the command prompt and restart the computer
  • Plug the USB flash drive into the clean computer and locate Fixlog.txt on the flash drive
  • Please copy and paste the contents of Fixlog.txt into your reply.
---------------------------------------------------

In your next reply, please include:
  • Fixlog.txt

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