[sgarza]

I have a HP Pavillion 23 All In One computer and when I am trying to create a design or cut a design in Silhouette Studio, my computer gives me a blue screen and has to restart. It says " system thread exception not handled and then has Atikmdag.sys at the end. Does anyone know where i would start to fix this issue. It only crashes when i use Silhouette Studio program so far.

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I have a 64-bit system with Windows 8.1

[sgarza]

I have a 64-bit system with Windows 8.1

[paws]

Hi  and welcome to our forums

 

1 Is the Silhoutte the free version or the paid for version?

2 if paid for then make a note of your product serial number and keep safely a copy of your purchase email acknowledgement.

3 Exit all programs and ensure that Silhoutte is not running and then uninstall it using Revo uninstaller free version available from here https://www.revounin...installer-free/

4 Close down your computer, a full shutdown not a sleep or hibernate, and wait 2 minutes with a black blank screen and then restart your computer.

5 Reinstall your Silhouette Studio and try a test run with it.

 

Regards

paws