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Removal instructions for Delete Facebook Messages

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Started by Metallica , Aug 06 2019 02:24 AM

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#1
Metallica
Posted 06 August 2019 - 02:24 AM

Metallica

    Spyware Veteran

  • GeekU Moderator
  • 33,101 posts
Content is republished with permission from Malwarebytes.

What is Delete Facebook Messages?

The Malwarebytes research team has determined that Delete Facebook Messages is a search hijacker. These so-called "hijackers" manipulate your browser(s), for example to change your startpage or searchscopes, so that the affected browser visits their site or one of their choice.
This particualr one also changes the Newtab page.

How do I know if my computer is affected by Delete Facebook Messages?

You may see this entry in your list of installed Chrome extensions:

main.png

and these warnings during install:

warning1.png

warning2.png

warning3.png

warning4.png

You will see this icon in your Chrome menu-bar:

icons.png

and these changed settings:

warning5.png

How did Delete Facebook Messages get on my computer?

Browser hijackers use different methods for distributing themselves. This particular one was downloaded from the webstore:

webstore.png

after a redirect from their website:

website.png

How do I remove Delete Facebook Messages?

Our program Malwarebytes can detect and remove this potentially unwanted program.
  • Please download Malwarebytes to your desktop.
  • Double-click mb3-setup-consumer-{version}.exe and follow the prompts to install the program.
  • Then click Finish.
  • Once the program has fully updated, select Scan Now on the Dashboard. Or select the Threat Scan from the Scan menu.
  • If another update of the definitions is available, it will be implemented before the rest of the scanning procedure.
  • When the scan is complete, make sure that all Threats are selected, and click Remove Selected.
  • Restart your computer when prompted to do so.
Is there anything else I need to do to get rid of Delete Facebook Messages?
  • No, Malwarebytes removes Delete Facebook Messages completely.
How would the full version of Malwarebytes help protect me?

We hope our application and this guide have helped you eradicate this hijacker.

As you can see below the full version of Malwarebytes would have protected you against the Delete Facebook Messages hijacker. It would have blocked their website, giving you a chance to stop it before it became too late.

protection2.png


Technical details for experts

Possible signs in FRST logs:

CHR NewTab: Default ->  Active:"chrome-extension://gclddpoljobheacaakifdocnknfcmeeh/newtab/index.html"
CHR DefaultSearchURL: Default -> hxxps://dfbmsgs.com/search?q={searchTerms}
CHR DefaultSearchKeyword: Default -> dfb
CHR Extension: (DFB Search) - C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\gclddpoljobheacaakifdocnknfcmeeh [2019-08-06]
Alterations made by the installer:

File system details [View: All details] (Selection)
---------------------------------------------------
    Adds the folder C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\gclddpoljobheacaakifdocnknfcmeeh\3.0.3_0
       Adds the file background.html"="6/20/2019 11:56 PM, 123 bytes, A
       Adds the file manifest.json"="8/6/2019 8:56 AM, 1776 bytes, A
       Adds the file popup.html"="3/15/2019 2:23 PM, 2982 bytes, A
    Adds the folder C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\gclddpoljobheacaakifdocnknfcmeeh\3.0.3_0\_metadata
       Adds the file computed_hashes.json"="8/6/2019 8:56 AM, 6823 bytes, A
       Adds the file verified_contents.json"="7/10/2019 9:34 AM, 3353 bytes, A
    Adds the folder C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\gclddpoljobheacaakifdocnknfcmeeh\3.0.3_0\css
       Adds the file bootstrap.min.css"="11/21/2017 12:11 AM, 144302 bytes, A
    Adds the folder C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\gclddpoljobheacaakifdocnknfcmeeh\3.0.3_0\icons
       Adds the file fb.png"="5/7/2019 10:09 AM, 4160 bytes, A
       Adds the file fb16.png"="6/10/2019 12:28 PM, 3613 bytes, A
       Adds the file icon.png"="8/6/2019 8:56 AM, 6461 bytes, A
       Adds the file no-image-icon-13.png"="7/8/2019 3:18 PM, 3107 bytes, A
    Adds the folder C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\gclddpoljobheacaakifdocnknfcmeeh\3.0.3_0\js
       Adds the file angular.min.js"="8/13/2016 4:12 AM, 155877 bytes, A
       Adds the file archive.js"="6/4/2019 10:02 AM, 5608 bytes, A
       Adds the file background.js"="7/10/2019 9:21 AM, 2713 bytes, A
       Adds the file bootstrap.min.js"="2/12/2017 8:25 PM, 28669 bytes, A
       Adds the file fb - Copy.js"="11/21/2017 3:44 AM, 6055 bytes, A
       Adds the file fb.js"="6/4/2019 10:06 AM, 5604 bytes, A
       Adds the file is_sdk1.4.js"="6/20/2019 11:55 PM, 10215 bytes, A
       Adds the file jquery.min.js"="8/26/2016 10:35 PM, 83304 bytes, A
       Adds the file popup.js"="6/4/2019 10:01 AM, 3746 bytes, A
    Adds the folder C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\gclddpoljobheacaakifdocnknfcmeeh\3.0.3_0\newtab
       Adds the file index.html"="7/8/2019 3:16 PM, 989 bytes, A
       Adds the file newtab.js"="7/8/2019 3:16 PM, 2057 bytes, A
    Adds the folder C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Sync Extension Settings\gclddpoljobheacaakifdocnknfcmeeh
       Adds the file 000003.log"="8/6/2019 8:56 AM, 68 bytes, A
       Adds the file CURRENT"="8/6/2019 8:56 AM, 16 bytes, A
       Adds the file LOCK"="8/6/2019 8:56 AM, 0 bytes, A
       Adds the file LOG"="8/6/2019 8:56 AM, 184 bytes, A
       Adds the file MANIFEST-000001"="8/6/2019 8:56 AM, 41 bytes, A

Registry details [View: All details] (Selection)
------------------------------------------------
    [HKEY_CURRENT_USER\Software\Google\Chrome\PreferenceMACs\Default\extensions.settings]
       "gclddpoljobheacaakifdocnknfcmeeh"="REG_SZ", "40D8E54D876A6CD3E345C26D20C51A76006A2A04CD61F108EFE26BFC23066DFF"
Malwarebytes log:

Malwarebytes
www.malwarebytes.com

-Log Details-
Scan Date: 8/6/19
Scan Time: 8:46 AM
Log File: f4cdf3b8-b815-11e9-8e55-00ffdcc6fdfc.json

-Software Information-
Version: 3.8.3.2965
Components Version: 1.0.613
Update Package Version: 1.0.11876
License: Premium

-System Information-
OS: Windows 7 Service Pack 1
CPU: x64
File System: NTFS
User: {computername}\{username}

-Scan Summary-
Scan Type: Threat Scan
Scan Initiated By: Manual
Result: Completed
Objects Scanned: 236347
Threats Detected: 38
Threats Quarantined: 38
Time Elapsed: 6 min, 42 sec

-Scan Options-
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Enabled
Heuristics: Enabled
PUP: Detect
PUM: Detect

-Scan Details-
Process: 0
(No malicious items detected)

Module: 0
(No malicious items detected)

Registry Key: 0
(No malicious items detected)

Registry Value: 1
PUP.Optional.UKTopFive, HKCU\SOFTWARE\GOOGLE\CHROME\PREFERENCEMACS\Default\extensions.settings|gclddpoljobheacaakifdocnknfcmeeh, Quarantined, [370], [674082],1.0.11876

Registry Data: 0
(No malicious items detected)

Data Stream: 0
(No malicious items detected)

Folder: 8
PUP.Optional.UKTopFive, C:\USERS\{username}\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\Default\Sync Extension Settings\gclddpoljobheacaakifdocnknfcmeeh, Quarantined, [370], [674082],1.0.11876
PUP.Optional.UKTopFive, C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\gclddpoljobheacaakifdocnknfcmeeh\3.0.3_0\_metadata, Quarantined, [370], [674082],1.0.11876
PUP.Optional.UKTopFive, C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\gclddpoljobheacaakifdocnknfcmeeh\3.0.3_0\newtab, Quarantined, [370], [674082],1.0.11876
PUP.Optional.UKTopFive, C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\gclddpoljobheacaakifdocnknfcmeeh\3.0.3_0\icons, Quarantined, [370], [674082],1.0.11876
PUP.Optional.UKTopFive, C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\gclddpoljobheacaakifdocnknfcmeeh\3.0.3_0\css, Quarantined, [370], [674082],1.0.11876
PUP.Optional.UKTopFive, C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\gclddpoljobheacaakifdocnknfcmeeh\3.0.3_0\js, Quarantined, [370], [674082],1.0.11876
PUP.Optional.UKTopFive, C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\gclddpoljobheacaakifdocnknfcmeeh\3.0.3_0, Quarantined, [370], [674082],1.0.11876
PUP.Optional.UKTopFive, C:\USERS\{username}\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\EXTENSIONS\GCLDDPOLJOBHEACAAKIFDOCNKNFCMEEH, Quarantined, [370], [674082],1.0.11876

File: 29
PUP.Optional.UKTopFive, C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Sync Extension Settings\gclddpoljobheacaakifdocnknfcmeeh\000003.log, Quarantined, [370], [674082],1.0.11876
PUP.Optional.UKTopFive, C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Sync Extension Settings\gclddpoljobheacaakifdocnknfcmeeh\CURRENT, Quarantined, [370], [674082],1.0.11876
PUP.Optional.UKTopFive, C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Sync Extension Settings\gclddpoljobheacaakifdocnknfcmeeh\LOCK, Quarantined, [370], [674082],1.0.11876
PUP.Optional.UKTopFive, C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Sync Extension Settings\gclddpoljobheacaakifdocnknfcmeeh\LOG, Quarantined, [370], [674082],1.0.11876
PUP.Optional.UKTopFive, C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Sync Extension Settings\gclddpoljobheacaakifdocnknfcmeeh\LOG.old, Quarantined, [370], [674082],1.0.11876
PUP.Optional.UKTopFive, C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Sync Extension Settings\gclddpoljobheacaakifdocnknfcmeeh\MANIFEST-000001, Quarantined, [370], [674082],1.0.11876
PUP.Optional.UKTopFive, C:\USERS\{username}\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\Default\Secure Preferences, Replaced, [370], [674082],1.0.11876
PUP.Optional.UKTopFive, C:\USERS\{username}\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\Default\Preferences, Replaced, [370], [674082],1.0.11876
PUP.Optional.UKTopFive, C:\USERS\{username}\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\EXTENSIONS\GCLDDPOLJOBHEACAAKIFDOCNKNFCMEEH\3.0.3_0\MANIFEST.JSON, Quarantined, [370], [674082],1.0.11876
PUP.Optional.UKTopFive, C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\gclddpoljobheacaakifdocnknfcmeeh\3.0.3_0\css\bootstrap.min.css, Quarantined, [370], [674082],1.0.11876
PUP.Optional.UKTopFive, C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\gclddpoljobheacaakifdocnknfcmeeh\3.0.3_0\icons\fb.png, Quarantined, [370], [674082],1.0.11876
PUP.Optional.UKTopFive, C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\gclddpoljobheacaakifdocnknfcmeeh\3.0.3_0\icons\fb16.png, Quarantined, [370], [674082],1.0.11876
PUP.Optional.UKTopFive, C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\gclddpoljobheacaakifdocnknfcmeeh\3.0.3_0\icons\icon.png, Quarantined, [370], [674082],1.0.11876
PUP.Optional.UKTopFive, C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\gclddpoljobheacaakifdocnknfcmeeh\3.0.3_0\icons\no-image-icon-13.png, Quarantined, [370], [674082],1.0.11876
PUP.Optional.UKTopFive, C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\gclddpoljobheacaakifdocnknfcmeeh\3.0.3_0\js\angular.min.js, Quarantined, [370], [674082],1.0.11876
PUP.Optional.UKTopFive, C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\gclddpoljobheacaakifdocnknfcmeeh\3.0.3_0\js\archive.js, Quarantined, [370], [674082],1.0.11876
PUP.Optional.UKTopFive, C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\gclddpoljobheacaakifdocnknfcmeeh\3.0.3_0\js\background.js, Quarantined, [370], [674082],1.0.11876
PUP.Optional.UKTopFive, C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\gclddpoljobheacaakifdocnknfcmeeh\3.0.3_0\js\bootstrap.min.js, Quarantined, [370], [674082],1.0.11876
PUP.Optional.UKTopFive, C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\gclddpoljobheacaakifdocnknfcmeeh\3.0.3_0\js\fb - Copy.js, Quarantined, [370], [674082],1.0.11876
PUP.Optional.UKTopFive, C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\gclddpoljobheacaakifdocnknfcmeeh\3.0.3_0\js\fb.js, Quarantined, [370], [674082],1.0.11876
PUP.Optional.UKTopFive, C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\gclddpoljobheacaakifdocnknfcmeeh\3.0.3_0\js\is_sdk1.4.js, Quarantined, [370], [674082],1.0.11876
PUP.Optional.UKTopFive, C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\gclddpoljobheacaakifdocnknfcmeeh\3.0.3_0\js\jquery.min.js, Quarantined, [370], [674082],1.0.11876
PUP.Optional.UKTopFive, C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\gclddpoljobheacaakifdocnknfcmeeh\3.0.3_0\js\popup.js, Quarantined, [370], [674082],1.0.11876
PUP.Optional.UKTopFive, C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\gclddpoljobheacaakifdocnknfcmeeh\3.0.3_0\newtab\index.html, Quarantined, [370], [674082],1.0.11876
PUP.Optional.UKTopFive, C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\gclddpoljobheacaakifdocnknfcmeeh\3.0.3_0\newtab\newtab.js, Quarantined, [370], [674082],1.0.11876
PUP.Optional.UKTopFive, C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\gclddpoljobheacaakifdocnknfcmeeh\3.0.3_0\_metadata\computed_hashes.json, Quarantined, [370], [674082],1.0.11876
PUP.Optional.UKTopFive, C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\gclddpoljobheacaakifdocnknfcmeeh\3.0.3_0\_metadata\verified_contents.json, Quarantined, [370], [674082],1.0.11876
PUP.Optional.UKTopFive, C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\gclddpoljobheacaakifdocnknfcmeeh\3.0.3_0\background.html, Quarantined, [370], [674082],1.0.11876
PUP.Optional.UKTopFive, C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\gclddpoljobheacaakifdocnknfcmeeh\3.0.3_0\popup.html, Quarantined, [370], [674082],1.0.11876

Physical Sector: 0
(No malicious items detected)

WMI: 0
(No malicious items detected)


(end)
As mentioned before the full version of Malwarebytes could have protected your computer against this threat.
We use different ways of protecting your computer(s):
  • Dynamically Blocks Malware Sites & Servers
  • Malware Execution Prevention
Save yourself the hassle and get protected.
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