Hi
SebasGekstogo, welcome to the Geeks to Go malware removal forum.
I am
iMacg3 and will be helping you with your computer problems.
Please keep the following information in mind before we begin:
- Back up any important data before we continue.
- Back up any important data on your computer to external media. I will not knowingly suggest any steps that will damage your computer; however, malware infections are often unpredictable and it may be necessary to reformat and reinstall your operating system depending on the infection.
- Do not install any new software or run any fixes/tools on your system unless I request that you do so.
- Running additional tools on your system can interfere with the clean-up process, or cause issues such as false positives.
- Please read all instructions carefully, and complete them in the order listed.
- Items that are especially important will be highlighted in bold or red.
- If your computer seems to start working normally, please don't abandon the topic.
- Even if your system is behaving normally, there may still be some malware remnants left over. Additionally, malware can re-infect the computer if some remnants are left. Therefore, please complete all requested steps to make sure any malware is successfully eradicated from your PC.
- If you have pirated or illegal software on your computer, uninstall it now before proceeding.
- Using pirated/cracked software is an easy way to infect your computer - almost as easy as intentionally downloading malware. Therefore, please remove any, if present, before we begin the clean-up.
- If you don't respond to your topic in 4 days, it will be closed.
- If your topic is closed and you still need assistance, send me a Personal Message with a link to your topic.
- If you have questions at any time during the cleanup, feel free to ask.
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Is this computer used for business purposes?
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CKScannerDownload
CKScanner by askey127 from
hereImportant : Save it to your desktop.
- Double-click CKScanner.exe and click Search For Files.
- After a very short time, when the cursor hourglass disappears, click Save List To File.
- A message box will verify that the file is saved.
- Double-click the CKFiles.txt icon on your desktop and copy/paste the contents in your next reply.
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Please do this...- Click the Start button and type Command Prompt in the search box.
- Right-click "Command Prompt" in the search results and select Run as Administrator.
- At the command prompt, type slmgr -dlv and press Enter.
- A window will open after a few seconds. Press Ctrl + C on your keyboard to copy its contents.
- Press the Windows key + R. Type Notepad and click OK.
- A new text file will appear. Press Ctrl + V to paste the contents of the window into the text file.
- Click File > Save and save the file to your desktop.
Copy and paste the contents of the text file in your next reply.
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In your next reply, please include: