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I think im being hacked.


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#1
SebasGekstogo

SebasGekstogo

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Yesterday I started having operating system problems (Windows 10),

 

1. Some settings pages such as Update and Check are totally blank.

2. I cant install any antivirus software,

3. Everytime I restart my pc it takes like an hour on the ''Windows is getting ready....'' screen. 

4. When I startup I get ''there was a problem starting StartUpCheckLibrary.dll, the specified module could not be found. The same happens with winscomrssrv.dll

 

I didt the Farbar Recovery Scan I saw in one of the threads. Please help me, it'll be much appreciated. I really dont know what to do. 

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#2
iMacg3

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Welcome. :)

Please give me some time to go over your logs and I will get back to you as soon as possible.
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#3
SebasGekstogo

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Welcome. :)

Please give me some time to go over your logs and I will get back to you as soon as possible.

Cool. Thank you!


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#4
iMacg3

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Hi SebasGekstogo, welcome to the Geeks to Go malware removal forum.

I am iMacg3 and will be helping you with your computer problems.

Please keep the following information in mind before we begin:
  • Back up any important data before we continue.
    • Back up any important data on your computer to external media. I will not knowingly suggest any steps that will damage your computer; however, malware infections are often unpredictable and it may be necessary to reformat and reinstall your operating system depending on the infection.
  • Do not install any new software or run any fixes/tools on your system unless I request that you do so.
    • Running additional tools on your system can interfere with the clean-up process, or cause issues such as false positives.
  • Please read all instructions carefully, and complete them in the order listed.
    • Items that are especially important will be highlighted in bold or red.
  • If your computer seems to start working normally, please don't abandon the topic.
    • Even if your system is behaving normally, there may still be some malware remnants left over. Additionally, malware can re-infect the computer if some remnants are left. Therefore, please complete all requested steps to make sure any malware is successfully eradicated from your PC.
  • If you have pirated or illegal software on your computer, uninstall it now before proceeding.
    • Using pirated/cracked software is an easy way to infect your computer - almost as easy as intentionally downloading malware. Therefore, please remove any, if present, before we begin the clean-up.
  • If you don't respond to your topic in 4 days, it will be closed.
    • If your topic is closed and you still need assistance, send me a Personal Message with a link to your topic.
  • If you have questions at any time during the cleanup, feel free to ask.
---------------------------------------------------

Is this computer used for business purposes?

---------------------------------------------------
CKScanner

Download CKScanner by askey127 from here

Important : Save it to your desktop.
  • Double-click CKScanner.exe and click Search For Files.
  • After a very short time, when the cursor hourglass disappears, click Save List To File.
  • A message box will verify that the file is saved.
  • Double-click the CKFiles.txt icon on your desktop and copy/paste the contents in your next reply.
---------------------------------------------------
Please do this...
  • Click the Start button and type Command Prompt in the search box.
  • Right-click "Command Prompt" in the search results and select Run as Administrator.
  • At the command prompt, type slmgr -dlv and press Enter.
  • A window will open after a few seconds. Press Ctrl + C on your keyboard to copy its contents.
    • Press the Windows key + R. Type Notepad and click OK.
    • A new text file will appear. Press Ctrl + V to paste the contents of the window into the text file.
    • Click File > Save and save the file to your desktop.
Copy and paste the contents of the text file in your next reply.

---------------------------------------------------

In your next reply, please include:
  • CKFiles.txt
  • slmgr results

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#5
SebasGekstogo

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This computer is not used for business purposes. Totally personal. 

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#6
iMacg3

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Hi SebasGekstogo,

It looks like you may have pirated/cracked software on your computer. Not only is this type of software illegal in many places, it is a significant security risk. Viruses, malware, and spyware are often packaged with illegal software.
Please remove any pirated software from your computer, then do the following:

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FRST scan
  • Double-click FRST.exe/FRST64.exe to run it.
  • Press the Scan button.
  • When finished, it will produce logs called FRST.txt and Addition.txt in the same directory the tool was run from.
  • Please copy and paste the logs in your next reply.
---------------------------------------------------

In your next reply, please include:
  • FRST.txt
  • Addition.txt

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