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Can no longer print from my laptop

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#1
denise_ewell

denise_ewell

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Hi

Hope I'm posting this in the correct place.

My laptop is a Lenovo AMD A10 5750M and my printer is an HP Envy 4527.

 

Until recently I've had no problems printing from my laptop but currently cannot print. Had lots of updates to the laptop recently but not sure whether these coincide with the printer problem as I don't need to print that often.

 

I assumed it was a printer problem and have run troubleshooters, uninstalled, reinstalled etc but discovered I could still print from my tablet or via hpeprint so I think it's a laptop issue.

 

Settings shows the correct printer as the default. I get no error messages when I try to print. Docs go briefly into the printer queue and then disappear without printing.

 

Any ideas? Hope someone can help. Please let me know what further info you need.

Many thanks


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#2
zep516

zep516

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Hello denise_ewell. See the link below for ideas and or help.

https://support.hp.c...cument/c0437245

Thanks
zep :)
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