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CtrlAltDel screen regularly disappears without authorisation/accidenta

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Thanks, but Driver update via Device Mgr is not great, when troubleshooting a recent wireless adaptor problem, it said my driver was up to date, even though it was 2 years old.

Internet is stable but my updated Firefox is randomly slow and I don't know how to troubleshoot, because I have many add-ons, but the problems don't show upon Firefox launch. Although, it takes about 6-8 seconds to load the first page after launch. Consecutive pages are much quicker, but randomly and intermittently, the pages take long to load.

Edited by phickspc, 11 October 2019 - 09:18 PM.

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Hi phickspc,

Please do the following:

Emsisoft Emergency Kit

Download Emsisoft Emergency Kit and save it to your desktop. Double click on the EmsisoftEmergencyKit file you downloaded to extract its contents and create a shortcut on the desktop. Leave all settings as they are and click the Extract button at the bottom. A folder named EEK will be created in the root of the drive (usually c:\).
  • After extraction please double-click on the new Start Emsisoft Emergency Kit icon on your desktop.
  • The first time you launch it, Emsisoft Emergency Kit will recommend that you allow it to download updates. Please click Yes so that it downloads the latest database updates.
  • When update is complete, click Malware Scan. When asked if you want the scanner to scan for Potentially Unwanted Programs, click Yes. Emsisoft Emergency Kit will start scanning.
  • When the scan is completed click Quarantine selected objects. Note, this option is only available if malicious objects were detected during the scan.
  • When the threats have been quarantined, click the View report button in the lower-right corner, and the scan log will be opened in Notepad.
  • Please save the log in Notepad on your desktop and post the contents in your next reply.
  • When you close Emsisoft Emergency Kit, it will give you an option to sign up for a newsletter. This is optional, and is not necessary for the malware removal process.
ESET Online Scanner

Download ESET Online Scanner and save it to your desktop.
  • Right-click on esetonlinescanner_enu.exe and select Run as Administrator.
  • When the tool opens, click Get Started.
  • Read and accept the license agreement.
  • At the Welcome to ESET Online Scanner window, click Get Started.
  • Select whether you would like to send anonymous data to ESET.
  • Note: if you see the "Welcome Back to ESET Online Scanner" screen, click Computer Scan > Full Scan.
  • Click on the Full Scan option.
  • Select Enable ESET to detect and remove potentially unwanted applications, then click Start scan.
  • ESET will now begin scanning your computer. This may take some time.
  • When the scan is finished and if threats have been detected, select Save scan log. Save it to your desktop as eset.txt. Click on Continue.
  • ESET Online Scanner may ask if you'd like to turn on the Periodic Scan feature. Click on Continue.
  • On the next screen, you can leave feedback about the program if you wish. Check the box for Delete application data on closing. If you left feedback, click Submit and continue. If not, Close without feedback.
  • Open the scan log on your desktop (eset.txt) and copy and paste its contents into your next reply.

In your next reply, please include:
  • Emsisoft Emergency Kit log
  • eset.txt

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PC is clean!

I have problem with mailto error. I recently had set thunderbird portable as default mail client and it worked great, but I now moved the portable installation to a different directory and now mailto doesn't work and I can't reset default mailto client because in windows explorer and right click send to> "mail recipient" is missing and I can't set Thunderbird portable to stay default mail client, everytime I set it within thunderbird's options, it unchecks the box  immediately after I close the dialog box. In default programs, an old thunderbird is showing up as the only option in program defaults. And set file associations has all the boxes in mailto greyed out and checked with some as new thunderbird, and some as old.

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