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Resetting an Acer Laptop

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#16
FXRStuarty

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Duplicate Post


Edited by FXRStuarty, 05 October 2019 - 04:30 AM.

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#17
SleepyDude

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Hi,

 

The www.ghacks.net link is only to show you how to use Rufus, download the tool from the official website https://rufus.ie/

 

I suppose you used the Media Creation tool to create the bootable flash containing Windows 10 and didn't use the option to create an ISO? if you have the ISO Rufus can use it to create the bootable flash drive.


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#18
FXRStuarty

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Sorry for the delay in commenting. Been sick.

The question I have is should Rufus be down loaded and then moved to my pen drive?

I hope to ger this done today and have the laptop back in action.

Thanks all for your continuing assistance.
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#19
FXRStuarty

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I have now downloaded Rufus and also the file in this link https://www.microsof...oad/windows8ISO

 

I then moved both files to a new sub folder under Downloads. The graphic shows the details.

 

Now, how is the ISO file put through RUFUS and then moved to the pen drive?

 

 

Attached Thumbnails

  • Files Downloaded for Laptop Fix.jpg

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#20
SleepyDude

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Hi,

 

Run Rufus and follow this guide https://www.windowsc...ia-uefi-support

 

Start on section "How to create a Windows 10 UEFI boot media using Rufus tool" the steps are the same for a Windows 8.1 ISO or Windows 10 ISO.


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#21
FXRStuarty

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Hi,

 

Run Rufus and follow this guide https://www.windowsc...ia-uefi-support

 

Start on section "How to create a Windows 10 UEFI boot media using Rufus tool" the steps are the same for a Windows 8.1 ISO or Windows 10 ISO.

Thank for your message.

 

I have followed the instructions on the section. "How to create a Windows 10 UEFI boot media using Rufus tool". The download is now complete.

 

The image shows what my F Drive contains.

 

What should I do now?

 

Thanks for your help.....I fear I may mess things up and end up with 2 laptops which are no good..........this is scaring the $hit out of me!!!

Attached Thumbnails

  • F Drive Image.jpg

Edited by FXRStuarty, 07 October 2019 - 11:36 AM.

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#22
FXRStuarty

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Hi,

 

Run Rufus and follow this guide https://www.windowsc...ia-uefi-support

 

Start on section "How to create a Windows 10 UEFI boot media using Rufus tool" the steps are the same for a Windows 8.1 ISO or Windows 10 ISO.

Oh no!!

 

I have followed the wrong instruction. I followed the

"How to create a Windows 10 UEFI boot media using Media Creation Tool"

Maybe I am out of my depth here. Should I get a pro to look at it and complete the saving of my laptop?


Edited by FXRStuarty, 07 October 2019 - 11:33 AM.

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#23
FXRStuarty

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So.....I had a look at the download page and the instruction

"How to create a Windows 10 UEFI boot media using Media Creation Tool"

 

and I figured this should do the trick so I plugged the USB into my sick laptop and got as far as "Setup is starting" then I had to accept the licence. All was good. The next step was to select an option from

 

Option 1 Upgrade: Install Windows and keep files, settings and applications

 

or

 

Option 2 Custom install Windows only (advanced)

 

I initially selected Option 1 and the message was that Windows could not be installed as "The upgrade option isnt available........" As I could not progress from that point I selected the Close option which took me to the Install now or Repair your computer option. I selected Repair which took me to the opening banner page, then language selection, time and currency format and Keyboard or input method. Selecting Next the next screen was "Install now" which took me back to "Setup is starting" then accepting the licence, Then back to Options 1 and 2 (above). This time I selected Option 2 and it lists a 5 Drive 0 Partition 1: Recovery to Partition 5: Push Button Reset. Drive 0 Partition 4 (Type is Primary) is highlighted. There is a message which says "Windows cant be installed on drive 0 4. Scrolling through the other drives gives the same message.

 

What should I do next?


Edited by FXRStuarty, 07 October 2019 - 12:36 PM.

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#24
SleepyDude

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Hi,
 
I think the best option is to do a clean install by removing everything from the HDD/SDD. I suppose you don't have any files on the machine that you need to save, right?
 
Boot the computer from the Flash Drive and access the Command Prompt, if I remember correctly it can be done from that screen listing the partitions, press SHIFT + F10, on the Command Prompt type the following commands:
DISKPART
select disk 0
clean
exit
Note: This command wipes everything from the HDD/SDD.

I think that after doing this you can type exit on the Command Prompt and return to the disk/partition list that will show only one line with the total disk capacity, select that, press enter and let Windows create automatically the partitions that are needed. If not restart the machine and start the installation process again.
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#25
FXRStuarty

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Hi,
 
I think the best option is to do a clean install by removing everything from the HDD/SDD. I suppose you don't have any files on the machine that you need to save, right?
 
Boot the computer from the Flash Drive and access the Command Prompt, if I remember correctly it can be done from that screen listing the partitions, press SHIFT + F10, on the Command Prompt type the following commands:

DISKPART
select disk 0
clean
exit
Note: This command wipes everything from the HDD/SDD.

I think that after doing this you can type exit on the Command Prompt and return to the disk/partition list that will show only one line with the total disk capacity, select that, press enter and let Windows create automatically the partitions that are needed. If not restart the machine and start the installation process again.

 

 

Hi,

 

Thanks for your message.

 

You are correct, there is nothing on this broken laptop I wish to retain so wiping everything from it is no big deal.

 

I'm afraid you are dealing with a complete IT novice here and the bit about booting from the flash drive has completely lost me. How is this done? (Its ok, I got it, thanks)

 

Am I correct in saying there is a RETURN (Enter) after each of

DISKPART
select disk 0
clean
(I didnt get the option to) exit

 

After CLEAN the message says "There is no disk selected. Please select a disk and try again"


Edited by FXRStuarty, 08 October 2019 - 09:30 AM.

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#26
SleepyDude

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Hi,

 

You may need to access the BIOS/UEFI to change the boot order and select to start from the flash drive.

 

Yes all the commands inside the box must be typed and pressed Enter after to execute, inside the DISKPART prompt you have to type the word exit [ENTER] to close the tool.

 

Post the exact model of the Acer Laptop you have check on the back, maybe I can find more detailed instructions for you... In some machines there is a Fx key that can be pressed during boot to access a bios boot menu to change the boot order temporarily without changing the BIOS/UEFI configuration.


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#27
FXRStuarty

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Hi,

 

You may need to access the BIOS/UEFI to change the boot order and select to start from the flash drive.

 

Yes all the commands inside the box must be typed and pressed Enter after to execute, inside the DISKPART prompt you have to type the word exit [ENTER] to close the tool.

 

Post the exact model of the Acer Laptop you have check on the back, maybe I can find more detailed instructions for you... In some machines there is a Fx key that can be pressed during boot to access a bios boot menu to change the boot order temporarily without changing the BIOS/UEFI configuration.

 

The model of my Acer is E5-551 TIMK


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#28
SleepyDude

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Hi,

 

You should be able to access the BIOS/EUFI by pressing the F2 key several times immediately after power on the machine.


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#29
FXRStuarty

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Hi,
 
You should be able to access the BIOS/EUFI by pressing the F2 key several times immediately after power on the machine.

I was able to access BIOS by pressing F2 at start up. I then selected Boot from USB. I EXIT from Bios using saving the changes.

Switched my laptop off. Inserted my USB Drive and restarted the machine.

I got back to what I posted at #23. That is "......This time I selected Option 2 and it lists a 5 Drive 0 Partition 1: Recovery to Partition 5: Push Button Reset. Drive 0 Partition 4 (Type is Primary) is highlighted. There is a message which says "Windows cant be installed on drive 0 4. Scrolling through the other drives gives the same message."

I dont seem able to make any progress with my laptop.

Grateful for further guidance.

Edited by FXRStuarty, Yesterday, 03:00 PM.

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#30
SleepyDude

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Hi,
 

Let the computer boot from the flash drive and the Windows installation start, select the language and keyboard configuration and on the following screen press the keys SHIFT + F10

 

clean-05.jpg

 

The Command Prompt will open located on the X: drive, type the following commands and press the Enter key after each command:

DISKPART

select disk 0
clean
exit

exit

 

Restart the computer and follow the installation prompts the disk will be empty now. Let Windows create the partitions that it needs.


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