If all is well:
The following will remove the tools we used as well as reset system restore points:
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KpRm
Download KpRm by kernel-panik and save it to your desktop.
- Right-click kprm_(version).exe and select Run as Administrator.
- When the tool opens, ensure all boxes are checked, and select Run.
- Once complete, click OK.
- A log will open in Notepad titled kprm-(date).txt.
- Please copy and paste its contents in your next reply.
Some tips to keep your computer safe on the Internet
Make sure to use strong passwords. There are password managers (for example, Bitwarden) that can help you use secure passwords, and keep track of them.
How to create a strong password
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Keeping software up-to-date is important as well. Programs such as UCheck, Heimdal Free, or PatchMyPC can help keep software on your computer up-to-date.
To keep your operating system up-to-date, make sure that Windows Update is enabled on your computer.
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I recommend backing up your PC regularly. There are several ways to back up your computer, such as using a cloud-based service online, external hard drive, or CD/DVD.
The following articles have more information about methods to back up your computer:
What's the Best Way to Back Up My Computer?
5 Ways to Back up Your Data
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Here are some articles about how to keep your computer safe on the Internet -
Simple and easy ways to keep your computer safe and secure on the Internet - by Lawrence Abrams
Answers to common security questions - Best Practices - by quietman7
COMPUTER SECURITY - a short guide to staying safer online - Malware Removal
PC Safety and Security - What Do I Need? - Tech Support Forum
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Safe surfing