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Non-responsive google chrome; bing

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#1
JohnGo

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I have a 5 yr. old dell Inspiron 5555 laptop with win 10 home O.S. The machine has been working fine  until now. I had been browsing today but left the computer on for 2 hours. Upon returning, everything works fine as usual except when I click in the search line a cursor appears but nothing will type in the line. The same situation occurs if I try to type in the line at the top of page.

 

Bing is also installed but just about never used. The very thing as above happens when I try to search with bing.  I have searched on line with another computer but no solution yet.

 

Thank You for help with this.

 

 


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#2
iMacg3

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Hi JohnGo,

Does the issue occur only in Google Chrome?
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#3
JohnGo

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No, the problem seems to be computer wide, anywhere typing is required.  There is another web browser installed which renders the same result.

Also, I opened a Word document, clicked a cursor into an existing sentence and it would not type. Then I opened Word and tried to type a new document and nothing.


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#4
JohnGo

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In addition, I have just discovered that in an existing Word document, if I click a cursor on the left margin beside any given sentence and press Enter, it will not scroll down.


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#5
iMacg3

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Hi JohnGo,

Do you have any System Restore points available before the issue started?
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#6
JohnGo

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I'm not sure about previous restore points since the laptop will not type in the "search box" .  I don't know a way to navigate to System Restore without typing.


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#7
iMacg3

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If you press the Windows Key + R, are you able to type rstrui in the run box? If so, you can access System Restore that way.
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#8
JohnGo

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When I press Win key+R nothing happens. No run box opens.


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#9
iMacg3

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Do you have an external keyboard/mouse you can connect to the laptop via USB? If so, you can test if the laptop's keyboard/mouse are working properly.
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#10
JohnGo

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I have connected a usb mouse and a usb keyboard.  The laptop is typing now and the usb mouse works as well as the original wireless mouse. 


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#11
JohnGo

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I should have clarified by saying the laptop is typing by using the usb keyboard.


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#12
iMacg3

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Sounds like the laptop has a defective keyboard. See this article for some information about possible causes for the issue.
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