[brianfoley]

Hiya,

I'm having a bit of bother trying to remove some viruses from my machine. In particular, AVG is unable to remove one with the following message being displayed:

"The file c:\windows\system\fpw.exe cannot be removed"

I tried to manually delete but "the file is being used by windows" comes up

Any ideas?

Thanks

Brian

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Try running windows in safe mode (I'm assuming you use windows)

Start > Run > msconfig > BOOT.INI tab > click on the box next to /SAFEBOOT > OK > restart > run virus scan and spyware/adware programs

Starting up in safe mode keeps your computer disconnected from the Internet, and runs only certain programs on startup.

[Chalker]

Try running windows in safe mode (I'm assuming you use windows)

Start > Run > msconfig > BOOT.INI tab > click on the box next to /SAFEBOOT > OK > restart > run virus scan and spyware/adware programs

Starting up in safe mode keeps your computer disconnected from the Internet, and runs only certain programs on startup.

[coachwife6]

Hi Chalker. Welcome to Geeks to Go.


Let us take a closer look at what is running on your PC. We'll need you to use a free diagnostic tool (HiJackThis) and post a log back here with the results.

Click the HijackThis Guide, download it and follow the instructions in the guide.

Most of what it lists will be harmless or even essential, DO NOT delete or modify anything yet! Someone will be along to tell you what steps to take after you post the contents of the scan results.