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Error message on screen when startup completes, Windows 10.

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#1
JohnGo

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Puget custom build PC. 750 gb. hdd., 8 gb ram.

 

I recently uninstalled an Hp deskjet 6700 printer from my computer. Apparently everything did not uninstall. Every time I start up, I get the message as shown in the attachment. I see an entry in "Programs & Features" listed as "Hp deskjet All in one driver software 13.0 Rel 1.

 

I'm not sure this is referring to the Hp 6700 because I now have a deskjet 5200 connected to the computer.  I would  appreciate help to delete the cause.

 

Thanks,

John Go.

 

dll HP6700.jpg


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#2
SleepyDude

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Hi,

 

Download Autoruns https://docs.microso...nloads/autoruns

 

Run the tool and let it scan the system then use the search function to locate the entry related with HPStatusBL.dll and disable it.


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#3
JohnGo

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I have run "Autoruns.exe" and don't understand. I used FIND and get the response "can't find string "HPStatusBL.dll". I ran SEARCH and get "no topics found"


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#4
SleepyDude

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Hi,

 

Because the DLL is loaded using RunDLL it may be hidden on the list, try this:

- open the Menu Options -> Filter Options... -> unckeck Hide Windows entries

 

Use the Find option on the program to search for HPStatusBL.dll


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#5
JohnGo

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Under "Options" I see no "Filter Options". The HIDE WINDOWS ENTRIES was already unchecked, however, HIDE EMPTY LOCATIONS was checked.  Under ENTRY, FIND it gives the same CANNOT FIND STRING "HpstatusBL.dll.


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#6
SleepyDude

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Sorry this new version is different!

 

Right click on the Autoruns.exe file and select Run As Administrator, make sure you have the options Hide Microsoft entries and Hide Windows Entries not checked.

 

Click on the Everything tab and go to the top of the list then on Find select the Direction Down, the search can return no matches because it doesn't search on all directions!


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#7
JohnGo

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Run Administrator2.jpg     The attachment shows my result when I do the run as Administrator.  If I'm missing a step I'm not aware of it.


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#8
SleepyDude

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Hi,

 

Not sure! open the menu File -> Save accept the suggested file name and save it to the Desktop, zip this file and attach the zip to your post.


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#9
JohnGo

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AttachmentAttached File  PUGET-114848.zip   324.22KB   57 downloads


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#10
SleepyDude

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Ok, its not there! maybe something called by other program.

 

Can you check the properties of "Monitor Ink Alerts.lnk" to see if it have any reference to the folder HP Officejet 6700...


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#11
JohnGo

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Is monitor ink alerts.ink a file on the computer? I don't find it.


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#12
SleepyDude

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Is monitor ink alerts.ink a file on the computer? I don't find it.

 

Yes but is .LNK use autoruns its listed there, I can't check the properties because the file exists only in your computer.


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#13
JohnGo

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monitor ink alert.jpg


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#14
SleepyDude

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Thanks, that link is invalid because it points to a file that doesn't exist, select the entry and press Delete then accept to remove it.

 

Based on reports I found online this should resolve the error you see on boot.


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#15
JohnGo

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You are correct !  It no longer pops up.  If that's all for this session, I'll say Thank You for your assistance.


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