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Windows Update Problem


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#76
Channeal

Channeal

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I ran VEW (please see logs below). I will attempt to follow your other recommendations as soon as I am able to get a quiet period in which to do it - not an easy thing in my household!

 

You never responded the other day when I asked whether you thought perhaps this computer is, after all, too old to run Windows 10. I have however at times been seriously considering going back to Windows 7 (I have a clone of Windows 7 on my second hard drive). Do think we are close to succeeding? (I am in need of a bit of encouragement!)

 

 

Vino's Event Viewer v01c run on Windows 7 in English
Report run at 02/05/2020 15:02:55


Note: All dates below are in the format dd/mm/yyyy

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'System' Log - Critical Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Log: 'System' Date/Time: 30/04/2020 13:45:07
Type: Critical Category: 63
Event: 41 Source: Microsoft-Windows-Kernel-Power
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

Log: 'System' Date/Time: 27/04/2020 13:48:56
Type: Critical Category: 63
Event: 41 Source: Microsoft-Windows-Kernel-Power
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'System' Log - Error Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Log: 'System' Date/Time: 02/05/2020 11:05:06
Type: Error Category: 0
Event: 7022 Source: Service Control Manager
The NVIDIA Update Service Daemon service hung on starting.

Log: 'System' Date/Time: 01/05/2020 23:20:39
Type: Error Category: 1
Event: 20 Source: Microsoft-Windows-WindowsUpdateClient
Installation Failure: Windows failed to install the following update with error 0x8024001E: .

Log: 'System' Date/Time: 01/05/2020 23:20:39
Type: Error Category: 1
Event: 20 Source: Microsoft-Windows-WindowsUpdateClient
Installation Failure: Windows failed to install the following update with error 0x8024001E: 9WZDNCRFHWKN-MICROSOFT.WINDOWSSOUNDRECORDER.

Log: 'System' Date/Time: 01/05/2020 23:20:34
Type: Error Category: 0
Event: 7043 Source: Service Control Manager
The Malwarebytes Service service did not shut down properly after receiving a preshutdown control.

Log: 'System' Date/Time: 01/05/2020 23:17:51
Type: Error Category: 1
Event: 20 Source: Microsoft-Windows-WindowsUpdateClient
Installation Failure: Windows failed to install the following update with error 0x80246010: 9NBLGGH1QWGC-Microsoft.Advertising.Xaml.

Log: 'System' Date/Time: 01/05/2020 23:15:43
Type: Error Category: 1
Event: 20 Source: Microsoft-Windows-WindowsUpdateClient
Installation Failure: Windows failed to install the following update with error 0x80246010: 9PC77PSXKXDW-Microsoft.UI.Xaml.2.2.

Log: 'System' Date/Time: 01/05/2020 23:13:45
Type: Error Category: 1
Event: 20 Source: Microsoft-Windows-WindowsUpdateClient
Installation Failure: Windows failed to install the following update with error 0x80246010: 9NZM7B1BB5TR-Microsoft.NET.Native.Framework.1.7.

Log: 'System' Date/Time: 01/05/2020 23:13:45
Type: Error Category: 1
Event: 20 Source: Microsoft-Windows-WindowsUpdateClient
Installation Failure: Windows failed to install the following update with error 0x80248007: 9N00JJ7S3L39-Microsoft.UI.Xaml.2.0.

Log: 'System' Date/Time: 01/05/2020 22:42:56
Type: Error Category: 0
Event: 10001 Source: Microsoft-Windows-DistributedCOM
Unable to start a DCOM Server: Microsoft.AAD.BrokerPlugin_1000.18362.449.0_neutral_neutral_cw5n1h2txyewy!Windows.Security.Authentication.Web.Core.BackgroundGetTokenTask.ClassId.WebAccountProvider as Unavailable/Unavailable. The error: "2147942402" Happened while starting this command: "C:\WINDOWS\system32\BackgroundTaskHost.exe" -ServerName:BackgroundTaskHost.WebAccountProvider

Log: 'System' Date/Time: 01/05/2020 20:39:17
Type: Error Category: 0
Event: 10001 Source: Microsoft-Windows-DistributedCOM
Unable to start a DCOM Server: Microsoft.Windows.ContentDeliveryManager_10.0.18362.449_neutral_neutral_cw5n1h2txyewy!App.AppXea6epmb5w19sjwy9ckw8md46dm93nhkq.mca as Unavailable/Unavailable. The error: "2147942402" Happened while starting this command: "C:\WINDOWS\system32\backgroundTaskHost.exe" -ServerName:App.AppXmtcan0h2tfbfy7k9kn8hbxb6dmzz1zh0.mca

Log: 'System' Date/Time: 01/05/2020 20:37:02
Type: Error Category: 0
Event: 7024 Source: Service Control Manager
The Background Intelligent Transfer Service service terminated with the following service-specific error:  The request is not supported.

Log: 'System' Date/Time: 01/05/2020 20:37:02
Type: Error Category: 0
Event: 16392 Source: Microsoft-Windows-Bits-Client
The BITS service failed to start.  Error 0x80070032.

Log: 'System' Date/Time: 01/05/2020 20:37:02
Type: Error Category: 0
Event: 7000 Source: Service Control Manager
The NVIDIA Update Service Daemon service failed to start due to the following error:  The service did not respond to the start or control request in a timely fashion.

Log: 'System' Date/Time: 01/05/2020 20:35:21
Type: Error Category: 0
Event: 10001 Source: Microsoft-Windows-DistributedCOM
Unable to start a DCOM Server: Microsoft.Windows.ContentDeliveryManager_10.0.18362.449_neutral_neutral_cw5n1h2txyewy!App.AppXea6epmb5w19sjwy9ckw8md46dm93nhkq.mca as Unavailable/Unavailable. The error: "2147942402" Happened while starting this command: "C:\WINDOWS\system32\backgroundTaskHost.exe" -ServerName:App.AppXmtcan0h2tfbfy7k9kn8hbxb6dmzz1zh0.mca

Log: 'System' Date/Time: 01/05/2020 20:33:19
Type: Error Category: 0
Event: 10005 Source: Microsoft-Windows-DistributedCOM
DCOM got error "1115" attempting to start the service SecurityHealthService with arguments "Unavailable" in order to run the server: {8C9C0DB7-2CBA-40F1-AFE0-C55740DD91A0}

Log: 'System' Date/Time: 01/05/2020 20:30:16
Type: Error Category: 0
Event: 10001 Source: Microsoft-Windows-DistributedCOM
Unable to start a DCOM Server: Microsoft.Windows.ContentDeliveryManager_10.0.18362.449_neutral_neutral_cw5n1h2txyewy!App.AppXea6epmb5w19sjwy9ckw8md46dm93nhkq.mca as Unavailable/Unavailable. The error: "2147942402" Happened while starting this command: "C:\WINDOWS\system32\backgroundTaskHost.exe" -ServerName:App.AppXmtcan0h2tfbfy7k9kn8hbxb6dmzz1zh0.mca

Log: 'System' Date/Time: 01/05/2020 18:18:11
Type: Error Category: 0
Event: 10010 Source: Microsoft-Windows-DistributedCOM
The server microsoft.windowscommunicationsapps_16005.12624.20368.0_x86__8wekyb3d8bbwe!microsoft.windowslive.calendar.AppXwkn9j84yh1kvnt49k5r8h6y1ecsv09hs.mca did not register with DCOM within the required timeout.

Log: 'System' Date/Time: 30/04/2020 13:48:10
Type: Error Category: 0
Event: 10001 Source: Microsoft-Windows-DistributedCOM
Unable to start a DCOM Server: Microsoft.Windows.ContentDeliveryManager_10.0.18362.449_neutral_neutral_cw5n1h2txyewy!App.AppXea6epmb5w19sjwy9ckw8md46dm93nhkq.mca as Unavailable/Unavailable. The error: "2147942402" Happened while starting this command: "C:\WINDOWS\system32\backgroundTaskHost.exe" -ServerName:App.AppXmtcan0h2tfbfy7k9kn8hbxb6dmzz1zh0.mca

Log: 'System' Date/Time: 30/04/2020 13:38:15
Type: Error Category: 0
Event: 10010 Source: Microsoft-Windows-DistributedCOM
The server {AB8902B4-09CA-4BB6-B78D-A8F59079A8D5} did not register with DCOM within the required timeout.

Log: 'System' Date/Time: 30/04/2020 13:38:15
Type: Error Category: 0
Event: 10010 Source: Microsoft-Windows-DistributedCOM
The server {AB8902B4-09CA-4BB6-B78D-A8F59079A8D5} did not register with DCOM within the required timeout.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'System' Log - Warning Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Log: 'System' Date/Time: 02/05/2020 12:31:12
Type: Warning Category: 0
Event: 10016 Source: Microsoft-Windows-DistributedCOM
The machine-default permission settings do not grant Local Activation permission for the COM Server application with CLSID  {C2F03A33-21F5-47FA-B4BB-156362A2F239}  and APPID  {316CDED5-E4AE-4B15-9113-7055D84DCC97}  to the user NEAL1-DELL\channeal SID (S-1-5-21-2559438547-1515831249-1651957702-1000) from address LocalHost (Using LRPC) running in the application container Microsoft.Windows.ShellExperienceHost_10.0.18362.449_neutral_neutral_cw5n1h2txyewy SID (S-1-15-2-155514346-2573954481-755741238-1654018636-1233331829-3075935687-2861478708). This security permission can be modified using the Component Services administrative tool.

Log: 'System' Date/Time: 02/05/2020 12:30:00
Type: Warning Category: 0
Event: 10016 Source: Microsoft-Windows-DistributedCOM
The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID  {2593F8B9-4EAF-457C-B68A-50F6B8EA6B54}  and APPID  {15C20B67-12E7-4BB6-92BB-7AFF07997402}  to the user NEAL1-DELL\channeal SID (S-1-5-21-2559438547-1515831249-1651957702-1000) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.

Log: 'System' Date/Time: 02/05/2020 11:06:57
Type: Warning Category: 0
Event: 10016 Source: Microsoft-Windows-DistributedCOM
The application-specific permission settings do not grant Local Launch permission for the COM Server application with CLSID  Windows.SecurityCenter.SecurityAppBroker  and APPID  Unavailable  to the user NT AUTHORITY\SYSTEM SID (S-1-5-18) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.

Log: 'System' Date/Time: 02/05/2020 11:06:57
Type: Warning Category: 0
Event: 10016 Source: Microsoft-Windows-DistributedCOM
The application-specific permission settings do not grant Local Launch permission for the COM Server application with CLSID  Windows.SecurityCenter.WscBrokerManager  and APPID  Unavailable  to the user NT AUTHORITY\SYSTEM SID (S-1-5-18) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.

Log: 'System' Date/Time: 02/05/2020 11:03:16
Type: Warning Category: 0
Event: 10016 Source: Microsoft-Windows-DistributedCOM
The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID  {2593F8B9-4EAF-457C-B68A-50F6B8EA6B54}  and APPID  {15C20B67-12E7-4BB6-92BB-7AFF07997402}  to the user NEAL1-DELL\channeal SID (S-1-5-21-2559438547-1515831249-1651957702-1000) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.

Log: 'System' Date/Time: 02/05/2020 11:02:40
Type: Warning Category: 0
Event: 10016 Source: Microsoft-Windows-DistributedCOM
The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID  {2593F8B9-4EAF-457C-B68A-50F6B8EA6B54}  and APPID  {15C20B67-12E7-4BB6-92BB-7AFF07997402}  to the user NEAL1-DELL\channeal SID (S-1-5-21-2559438547-1515831249-1651957702-1000) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.

Log: 'System' Date/Time: 02/05/2020 11:02:39
Type: Warning Category: 0
Event: 10016 Source: Microsoft-Windows-DistributedCOM
The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID  {2593F8B9-4EAF-457C-B68A-50F6B8EA6B54}  and APPID  {15C20B67-12E7-4BB6-92BB-7AFF07997402}  to the user NEAL1-DELL\channeal SID (S-1-5-21-2559438547-1515831249-1651957702-1000) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.

Log: 'System' Date/Time: 01/05/2020 23:01:36
Type: Warning Category: 0
Event: 10016 Source: Microsoft-Windows-DistributedCOM
The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID  {2593F8B9-4EAF-457C-B68A-50F6B8EA6B54}  and APPID  {15C20B67-12E7-4BB6-92BB-7AFF07997402}  to the user NEAL1-DELL\channeal SID (S-1-5-21-2559438547-1515831249-1651957702-1000) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.

Log: 'System' Date/Time: 01/05/2020 23:01:35
Type: Warning Category: 0
Event: 10016 Source: Microsoft-Windows-DistributedCOM
The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID  {2593F8B9-4EAF-457C-B68A-50F6B8EA6B54}  and APPID  {15C20B67-12E7-4BB6-92BB-7AFF07997402}  to the user NEAL1-DELL\channeal SID (S-1-5-21-2559438547-1515831249-1651957702-1000) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.

Log: 'System' Date/Time: 01/05/2020 22:59:08
Type: Warning Category: 0
Event: 10016 Source: Microsoft-Windows-DistributedCOM
The machine-default permission settings do not grant Local Activation permission for the COM Server application with CLSID  {C2F03A33-21F5-47FA-B4BB-156362A2F239}  and APPID  {316CDED5-E4AE-4B15-9113-7055D84DCC97}  to the user NEAL1-DELL\channeal SID (S-1-5-21-2559438547-1515831249-1651957702-1000) from address LocalHost (Using LRPC) running in the application container Microsoft.Windows.ShellExperienceHost_10.0.18362.449_neutral_neutral_cw5n1h2txyewy SID (S-1-15-2-155514346-2573954481-755741238-1654018636-1233331829-3075935687-2861478708). This security permission can be modified using the Component Services administrative tool.

Log: 'System' Date/Time: 01/05/2020 22:58:24
Type: Warning Category: 0
Event: 10016 Source: Microsoft-Windows-DistributedCOM
The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID  {2593F8B9-4EAF-457C-B68A-50F6B8EA6B54}  and APPID  {15C20B67-12E7-4BB6-92BB-7AFF07997402}  to the user NEAL1-DELL\channeal SID (S-1-5-21-2559438547-1515831249-1651957702-1000) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.

Log: 'System' Date/Time: 01/05/2020 21:09:56
Type: Warning Category: 1014
Event: 1014 Source: Microsoft-Windows-DNS-Client
Name resolution for the name apps.facebook.com timed out after none of the configured DNS servers responded.

Log: 'System' Date/Time: 01/05/2020 21:09:10
Type: Warning Category: 0
Event: 10016 Source: Microsoft-Windows-DistributedCOM
The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID  {2593F8B9-4EAF-457C-B68A-50F6B8EA6B54}  and APPID  {15C20B67-12E7-4BB6-92BB-7AFF07997402}  to the user NEAL1-DELL\channeal SID (S-1-5-21-2559438547-1515831249-1651957702-1000) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.

Log: 'System' Date/Time: 01/05/2020 21:09:09
Type: Warning Category: 0
Event: 10016 Source: Microsoft-Windows-DistributedCOM
The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID  {2593F8B9-4EAF-457C-B68A-50F6B8EA6B54}  and APPID  {15C20B67-12E7-4BB6-92BB-7AFF07997402}  to the user NEAL1-DELL\channeal SID (S-1-5-21-2559438547-1515831249-1651957702-1000) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.

Log: 'System' Date/Time: 01/05/2020 20:41:11
Type: Warning Category: 0
Event: 10016 Source: Microsoft-Windows-DistributedCOM
The application-specific permission settings do not grant Local Launch permission for the COM Server application with CLSID  Windows.SecurityCenter.WscDataProtection  and APPID  Unavailable  to the user NT AUTHORITY\SYSTEM SID (S-1-5-18) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.

Log: 'System' Date/Time: 01/05/2020 20:33:20
Type: Warning Category: 0
Event: 10016 Source: Microsoft-Windows-DistributedCOM
The application-specific permission settings do not grant Local Launch permission for the COM Server application with CLSID  Windows.SecurityCenter.WscDataProtection  and APPID  Unavailable  to the user NT AUTHORITY\SYSTEM SID (S-1-5-18) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.

Log: 'System' Date/Time: 01/05/2020 19:36:25
Type: Warning Category: 0
Event: 10016 Source: Microsoft-Windows-DistributedCOM
The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID  {2593F8B9-4EAF-457C-B68A-50F6B8EA6B54}  and APPID  {15C20B67-12E7-4BB6-92BB-7AFF07997402}  to the user NEAL1-DELL\channeal SID (S-1-5-21-2559438547-1515831249-1651957702-1000) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.

Log: 'System' Date/Time: 01/05/2020 19:36:24
Type: Warning Category: 0
Event: 10016 Source: Microsoft-Windows-DistributedCOM
The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID  {2593F8B9-4EAF-457C-B68A-50F6B8EA6B54}  and APPID  {15C20B67-12E7-4BB6-92BB-7AFF07997402}  to the user NEAL1-DELL\channeal SID (S-1-5-21-2559438547-1515831249-1651957702-1000) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.

Log: 'System' Date/Time: 01/05/2020 18:32:30
Type: Warning Category: 0
Event: 10016 Source: Microsoft-Windows-DistributedCOM
The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID  {2593F8B9-4EAF-457C-B68A-50F6B8EA6B54}  and APPID  {15C20B67-12E7-4BB6-92BB-7AFF07997402}  to the user NEAL1-DELL\channeal SID (S-1-5-21-2559438547-1515831249-1651957702-1000) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.

Log: 'System' Date/Time: 01/05/2020 18:32:29
Type: Warning Category: 0
Event: 10016 Source: Microsoft-Windows-DistributedCOM
The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID  {2593F8B9-4EAF-457C-B68A-50F6B8EA6B54}  and APPID  {15C20B67-12E7-4BB6-92BB-7AFF07997402}  to the user NEAL1-DELL\channeal SID (S-1-5-21-2559438547-1515831249-1651957702-1000) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.


 

 

 

 

 

 

 

 

 

 

 

Vino's Event Viewer v01c run on Windows 7 in English
Report run at 02/05/2020 15:05:29


Note: All dates below are in the format dd/mm/yyyy

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'Application' Log - Critical Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'Application' Log - Error Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Log: 'Application' Date/Time: 02/05/2020 12:54:53
Type: Error Category: 3
Event: 455 Source: ESENT
svchost (9220,R,98) TILEREPOSITORYS-1-5-18: Error -1023 (0xfffffc01) occurred while opening logfile C:\WINDOWS\system32\config\systemprofile\AppData\Local\TileDataLayer\Database\EDB.log.

Log: 'Application' Date/Time: 02/05/2020 11:44:37
Type: Error Category: 3
Event: 455 Source: ESENT
svchost (7812,R,98) TILEREPOSITORYS-1-5-18: Error -1023 (0xfffffc01) occurred while opening logfile C:\WINDOWS\system32\config\systemprofile\AppData\Local\TileDataLayer\Database\EDB.log.

Log: 'Application' Date/Time: 02/05/2020 11:39:00
Type: Error Category: 3
Event: 455 Source: ESENT
svchost (7812,R,98) TILEREPOSITORYS-1-5-18: Error -1023 (0xfffffc01) occurred while opening logfile C:\WINDOWS\system32\config\systemprofile\AppData\Local\TileDataLayer\Database\EDB.log.

Log: 'Application' Date/Time: 02/05/2020 11:29:48
Type: Error Category: 3
Event: 455 Source: ESENT
svchost (4240,R,98) TILEREPOSITORYS-1-5-18: Error -1023 (0xfffffc01) occurred while opening logfile C:\WINDOWS\system32\config\systemprofile\AppData\Local\TileDataLayer\Database\EDB.log.

Log: 'Application' Date/Time: 02/05/2020 11:02:13
Type: Error Category: 0
Event: 1511 Source: Microsoft-Windows-User Profiles Service
Windows cannot find the local profile and is logging you on with a temporary profile. Changes you make to this profile will be lost when you log off.

Log: 'Application' Date/Time: 01/05/2020 23:20:10
Type: Error Category: 1
Event: 490 Source: ESENT
taskhostw (4828,D,50) WebCacheLocal: An attempt to open the file "C:\Users\Administrator\AppData\Local\Microsoft\Windows\WebCache\WebCacheV01.dat" for read / write access failed with system error 5 (0x00000005): "Access is denied. ".  The open file operation will fail with error -1032 (0xfffffbf8).

Log: 'Application' Date/Time: 01/05/2020 23:20:00
Type: Error Category: 1
Event: 490 Source: ESENT
taskhostw (4828,D,50) WebCacheLocal: An attempt to open the file "C:\Users\Administrator\AppData\Local\Microsoft\Windows\WebCache\WebCacheV01.dat" for read / write access failed with system error 5 (0x00000005): "Access is denied. ".  The open file operation will fail with error -1032 (0xfffffbf8).

Log: 'Application' Date/Time: 01/05/2020 23:19:48
Type: Error Category: 1
Event: 490 Source: ESENT
taskhostw (4828,D,50) WebCacheLocal: An attempt to open the file "C:\Users\Administrator\AppData\Local\Microsoft\Windows\WebCache\WebCacheV01.dat" for read / write access failed with system error 5 (0x00000005): "Access is denied. ".  The open file operation will fail with error -1032 (0xfffffbf8).

Log: 'Application' Date/Time: 01/05/2020 23:19:36
Type: Error Category: 1
Event: 490 Source: ESENT
taskhostw (4828,D,50) WebCacheLocal: An attempt to open the file "C:\Users\Administrator\AppData\Local\Microsoft\Windows\WebCache\WebCacheV01.dat" for read / write access failed with system error 5 (0x00000005): "Access is denied. ".  The open file operation will fail with error -1032 (0xfffffbf8).

Log: 'Application' Date/Time: 01/05/2020 23:19:25
Type: Error Category: 1
Event: 490 Source: ESENT
taskhostw (4828,D,50) WebCacheLocal: An attempt to open the file "C:\Users\Administrator\AppData\Local\Microsoft\Windows\WebCache\WebCacheV01.dat" for read / write access failed with system error 5 (0x00000005): "Access is denied. ".  The open file operation will fail with error -1032 (0xfffffbf8).

Log: 'Application' Date/Time: 01/05/2020 23:19:13
Type: Error Category: 1
Event: 490 Source: ESENT
taskhostw (4828,D,50) WebCacheLocal: An attempt to open the file "C:\Users\Administrator\AppData\Local\Microsoft\Windows\WebCache\WebCacheV01.dat" for read / write access failed with system error 5 (0x00000005): "Access is denied. ".  The open file operation will fail with error -1032 (0xfffffbf8).

Log: 'Application' Date/Time: 01/05/2020 23:19:03
Type: Error Category: 1
Event: 490 Source: ESENT
taskhostw (4828,D,50) WebCacheLocal: An attempt to open the file "C:\Users\Administrator\AppData\Local\Microsoft\Windows\WebCache\WebCacheV01.dat" for read / write access failed with system error 5 (0x00000005): "Access is denied. ".  The open file operation will fail with error -1032 (0xfffffbf8).

Log: 'Application' Date/Time: 01/05/2020 23:18:53
Type: Error Category: 1
Event: 490 Source: ESENT
taskhostw (4828,D,50) WebCacheLocal: An attempt to open the file "C:\Users\Administrator\AppData\Local\Microsoft\Windows\WebCache\WebCacheV01.dat" for read / write access failed with system error 5 (0x00000005): "Access is denied. ".  The open file operation will fail with error -1032 (0xfffffbf8).

Log: 'Application' Date/Time: 01/05/2020 23:18:43
Type: Error Category: 1
Event: 490 Source: ESENT
taskhostw (4828,D,50) WebCacheLocal: An attempt to open the file "C:\Users\Administrator\AppData\Local\Microsoft\Windows\WebCache\WebCacheV01.dat" for read / write access failed with system error 5 (0x00000005): "Access is denied. ".  The open file operation will fail with error -1032 (0xfffffbf8).

Log: 'Application' Date/Time: 01/05/2020 23:18:32
Type: Error Category: 1
Event: 490 Source: ESENT
taskhostw (4828,D,50) WebCacheLocal: An attempt to open the file "C:\Users\Administrator\AppData\Local\Microsoft\Windows\WebCache\WebCacheV01.dat" for read / write access failed with system error 5 (0x00000005): "Access is denied. ".  The open file operation will fail with error -1032 (0xfffffbf8).

Log: 'Application' Date/Time: 01/05/2020 23:18:22
Type: Error Category: 1
Event: 490 Source: ESENT
taskhostw (4828,D,50) WebCacheLocal: An attempt to open the file "C:\Users\Administrator\AppData\Local\Microsoft\Windows\WebCache\WebCacheV01.dat" for read / write access failed with system error 5 (0x00000005): "Access is denied. ".  The open file operation will fail with error -1032 (0xfffffbf8).

Log: 'Application' Date/Time: 01/05/2020 23:18:12
Type: Error Category: 1
Event: 490 Source: ESENT
taskhostw (4828,D,50) WebCacheLocal: An attempt to open the file "C:\Users\Administrator\AppData\Local\Microsoft\Windows\WebCache\WebCacheV01.dat" for read / write access failed with system error 5 (0x00000005): "Access is denied. ".  The open file operation will fail with error -1032 (0xfffffbf8).

Log: 'Application' Date/Time: 01/05/2020 23:18:01
Type: Error Category: 1
Event: 490 Source: ESENT
taskhostw (4828,D,50) WebCacheLocal: An attempt to open the file "C:\Users\Administrator\AppData\Local\Microsoft\Windows\WebCache\WebCacheV01.dat" for read / write access failed with system error 5 (0x00000005): "Access is denied. ".  The open file operation will fail with error -1032 (0xfffffbf8).

Log: 'Application' Date/Time: 01/05/2020 23:17:51
Type: Error Category: 1
Event: 490 Source: ESENT
taskhostw (4828,D,50) WebCacheLocal: An attempt to open the file "C:\Users\Administrator\AppData\Local\Microsoft\Windows\WebCache\WebCacheV01.dat" for read / write access failed with system error 5 (0x00000005): "Access is denied. ".  The open file operation will fail with error -1032 (0xfffffbf8).

Log: 'Application' Date/Time: 01/05/2020 23:17:41
Type: Error Category: 1
Event: 490 Source: ESENT
taskhostw (4828,D,50) WebCacheLocal: An attempt to open the file "C:\Users\Administrator\AppData\Local\Microsoft\Windows\WebCache\WebCacheV01.dat" for read / write access failed with system error 5 (0x00000005): "Access is denied. ".  The open file operation will fail with error -1032 (0xfffffbf8).

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'Application' Log - Warning Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Log: 'Application' Date/Time: 02/05/2020 10:57:57
Type: Warning Category: 3
Event: 472 Source: ESENT
taskhostw (4648,R,98) WebCacheLocal: The shadow header page of file C:\Users\channeal\AppData\Local\Microsoft\Windows\WebCache\WebCacheV01.dat was damaged. The primary header page (32768 bytes) was used instead.

Log: 'Application' Date/Time: 01/05/2020 13:33:13
Type: Warning Category: 3
Event: 472 Source: ESENT
taskhostw (4592,R,98) WebCacheLocal: The shadow header page of file C:\Users\channeal\AppData\Local\Microsoft\Windows\WebCache\V01.chk was damaged. The primary header page (4096 bytes) was used instead.

Log: 'Application' Date/Time: 30/04/2020 20:00:58
Type: Warning Category: 3
Event: 472 Source: ESENT
MicrosoftEdge (6592,R,98) C:\Users\channeal\AppData\Local\Packages\microsoft.microsoftedge_8wekyb3d8bbwe\AC\MicrosoftEdge\User\Default\DataStore\Data\nouser1\120712-0049\: The shadow header page of file C:\Users\channeal\AppData\Local\Packages\microsoft.microsoftedge_8wekyb3d8bbwe\AC\MicrosoftEdge\User\Default\DataStore\Data\nouser1\120712-0049\DBStore\spartan.edb was damaged. The primary header page (8192 bytes) was used instead.

Log: 'Application' Date/Time: 30/04/2020 12:24:56
Type: Warning Category: 1
Event: 533 Source: ESENT
wuaueng.dll (1156,D,0) SUS20ClientDataStore: A request to write to the file "C:\WINDOWS\SoftwareDistribution\DataStore\Logs\edb.log" at offset 4096 (0x0000000000001000) for 4096 (0x00001000) bytes has not completed for 36 second(s). This problem is likely due to faulty hardware. Please contact your hardware vendor for further assistance diagnosing the problem.

Log: 'Application' Date/Time: 30/04/2020 12:24:56
Type: Warning Category: 7
Event: 508 Source: ESENT
wuaueng.dll (1156,D,0) SUS20ClientDataStore: A request to write to the file "C:\WINDOWS\SoftwareDistribution\DataStore\Logs\edb.log" at offset 4096 (0x0000000000001000) for 4096 (0x00001000) bytes succeeded, but took an abnormally long time (15 seconds) to be serviced by the OS. This problem is likely due to faulty hardware. Please contact your hardware vendor for further assistance diagnosing the problem.

Log: 'Application' Date/Time: 30/04/2020 12:18:25
Type: Warning Category: 7
Event: 508 Source: ESENT
wuaueng.dll (1156,D,99) SUS20ClientDataStore: A request to write to the file "C:\WINDOWS\SoftwareDistribution\DataStore\Logs\tmp.edb" at offset 16384 (0x0000000000004000) for 16384 (0x00004000) bytes succeeded, but took an abnormally long time (16 seconds) to be serviced by the OS. This problem is likely due to faulty hardware. Please contact your hardware vendor for further assistance diagnosing the problem.

Log: 'Application' Date/Time: 26/04/2020 08:58:40
Type: Warning Category: 0
Event: 2003 Source: Microsoft-Windows-Perflib
The configuration information of the performance library "C:\Windows\System32\perfts.dll" for the "TermService" service does not match the trusted performance library information stored in the registry. The functions in this library will not be treated as trusted.


 


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#77
Channeal

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I asked you before whether you thought that running the Windows All-in-One Repair program would help. In the absence of a reply from you - and as there always seem to be many othere different problems coming up when I ran VEW, aside from the profile problems - I decided to run it now. You will see from the log below that it reported that it has solved several problems. It probably has not solved the profile problems - at least, I am still unable to log into the Administrator profile. Unfortunately though,  it seems to have caused me a problem running VEW as when I try to run it now I just get the following message: -

 

runtimeerror.jpg

 

I am beginning to feel quite strongly now that the best thing to do would be to do a clean install of Windows 10. Am I correct in thinking that now that I have had Windows 10 on here (albeit a seemingly rubbishy version!) that it would be possible to do that, without having to buy a new licence? I think I may well still have a copy of Windows 10 on a memory stick somewhere, from when I first took over my daughter's old laptop some time ago.

 

Anyway, here is the log: -

 

Tweaking.com - Windows Repair 2019 (v4.8.0)
--------------------------------------------------------------------------------

System Variables
--------------------------------------------------------------------------------
Running In Windows Safe Mode: True
OS: Windows 10 Home
OS Architecture: 32-bit
OS Version: (1909) 10.0.18363.778
OS Service Pack:
Computer Name: NEAL1-DELL
Windows Drive: C:\
Windows Path: C:\WINDOWS
Program Files: C:\Program Files
Current Profile: C:\Users\channeal
Current Profile SID: S-1-5-21-2559438547-1515831249-1651957702-1000
Current Profile Classes: S-1-5-21-2559438547-1515831249-1651957702-1000_Classes
Profiles Location: C:\Users
Profiles Location 2: C:\WINDOWS\ServiceProfiles
Local Settings AppData: C:\Users\channeal\AppData\Local
--------------------------------------------------------------------------------

System Information
--------------------------------------------------------------------------------
System Up Time: 0 Days 00:34:35

Process Count: 42
Commit Total: 835.59 MB
Commit Limit: 7.00 GB
Commit Peak: 2.22 GB
Handle Count: 16126
Kernel Total: 246.72 MB
Kernel Paged: 196.23 MB
Kernel Non Paged: 50.49 MB
System Cache: 2.51 GB
Thread Count: 414
--------------------------------------------------------------------------------

Memory Before Cleaning with CleanMem
--------------------------------------------------------------------------------
Memory Total: 3.50 GB
Memory Used: 958.85 MB(26.7674%)
Memory Avail.: 2.56 GB
--------------------------------------------------------------------------------

Cleaning Memory Before Starting Repairs...

Memory After Cleaning with CleanMem
--------------------------------------------------------------------------------
Memory Total: 3.50 GB
Memory Used: 778.01 MB(21.7191%)
Memory Avail.: 2.74 GB
--------------------------------------------------------------------------------

Starting Repairs...
   Started at (06/05/2020 19:40:17)

Setting Any Missing 'InstallDate' From Uninstall Sections Before Running Repair...
Total Missing 'InstallDate' Fixed: 36
 
01 - Reset Registry Permissions
   Restore Windows 7/8/10 Default Registry Permissions
   Start (06/05/2020 19:40:21)


Decompressing & Updating Windows Permission File C:\Program Files\Tweaking.com\Windows Repair (All in One)\files\permissions\10\hku.7z
Done,  1.22 seconds.


Decompressing & Updating Windows Permission File C:\Program Files\Tweaking.com\Windows Repair (All in One)\files\permissions\10\hklm.7z
Done,  15.13 seconds.

   Running Repair Under System Account
   Done (06/05/2020 19:42:44)

02 - Reset File Permissions
   Restore Windows 7/8/10 Default File Permissions
   Start (06/05/2020 19:42:44)


Decompressing & Updating Windows Permission File C:\Program Files\Tweaking.com\Windows Repair (All in One)\files\permissions\10\default.7z
Done,  0.23 seconds.


Decompressing & Updating Windows Permission File C:\Program Files\Tweaking.com\Windows Repair (All in One)\files\permissions\10\profile.7z
Done,  0.38 seconds.


Decompressing & Updating Windows Permission File C:\Program Files\Tweaking.com\Windows Repair (All in One)\files\permissions\10\program_files.7z
Done,  1.09 seconds.


Decompressing & Updating Windows Permission File C:\Program Files\Tweaking.com\Windows Repair (All in One)\files\permissions\10\program_files_x86.7z
Done,  0.23 seconds.


Decompressing & Updating Windows Permission File C:\Program Files\Tweaking.com\Windows Repair (All in One)\files\permissions\10\programdata.7z
Done,  0.27 seconds.


Decompressing & Updating Windows Permission File C:\Program Files\Tweaking.com\Windows Repair (All in One)\files\permissions\10\windows.7z
Done,  8.8 seconds.

   Running Repair Under System Account
   Done (06/05/2020 20:00:45)

03 - Reset Service Permissions
   Start (06/05/2020 20:00:46)

   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (06/05/2020 20:01:45)

04 - Register System Files
   Start (06/05/2020 20:01:45)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (06/05/2020 20:02:58)

05 - Repair WMI
   Start (06/05/2020 20:02:58)

   Starting Security Center So We Can Export The Security Info.

   Exporting Antivirus Info...
   Windows Defender Exported.

   Exporting AntiSpyware Info...
   No AntiSpyware Products Reported.

   Exporting 3rd Party Firewall Info...
   No Firewall Products Reported.

   Running Repair Under Current User Account
   Done (06/05/2020 20:07:11)

06 - Repair Windows Firewall
   Start (06/05/2020 20:07:11)

Decompressing & Updating Windows Permission File C:\Program Files\Tweaking.com\Windows Repair (All in One)\files\permissions\10\services.7z
Done,  0.33 seconds.

   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (06/05/2020 20:07:44)

07 - Repair Internet Explorer
   Start (06/05/2020 20:07:44)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (06/05/2020 20:08:18)

08 - Repair MDAC/MS Jet
   Start (06/05/2020 20:08:18)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (06/05/2020 20:08:34)

09 - Repair Hosts File
   Start (06/05/2020 20:08:34)
   Running Repair Under System Account
   Done (06/05/2020 20:08:35)

10 - Remove Policies Set By Infections
   Start (06/05/2020 20:08:35)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (06/05/2020 20:08:42)

11 - Repair Start Menu Icons Removed By Infections
   Start (06/05/2020 20:08:42)
   Running Repair Under System Account
   Done (06/05/2020 20:08:44)

12 - Repair Icons
   Start (06/05/2020 20:08:44)
   Running Repair Under Current User Account
   Done (06/05/2020 20:11:03)

13 - Repair Network
   Start (06/05/2020 20:11:03)

Decompressing & Updating Windows Permission File C:\Program Files\Tweaking.com\Windows Repair (All in One)\files\permissions\10\services.7z
Done,  0.5 seconds.

   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (06/05/2020 20:11:49)

14 - Remove Temp Files
   Start (06/05/2020 20:11:50)
   Running Repair Under System Account
   Done (06/05/2020 20:11:53)

15 - Repair Proxy Settings
   Start (06/05/2020 20:11:53)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (06/05/2020 20:11:58)

16 - Repair Windows Updates
   Start (06/05/2020 20:11:58)

Decompressing & Updating Windows Permission File C:\Program Files\Tweaking.com\Windows Repair (All in One)\files\permissions\10\services.7z
Done,  0.38 seconds.

   Running Repair Under Current User Account
   Running Repair Under System Account
   Setting Windows Updates Files That Are In Use To Be Removed At Next Boot.
   Done (06/05/2020 20:12:38)

17 - Repair CD/DVD Missing/Not Working
   Start (06/05/2020 20:12:38)
   iTunes or GEARAspiWDM.sys not found, not applying UpperFilters iTunes Reg Key
   Done (06/05/2020 20:12:38)

18 - Repair Volume Shadow Copy Service
   Start (06/05/2020 20:12:38)

Decompressing & Updating Windows Permission File C:\Program Files\Tweaking.com\Windows Repair (All in One)\files\permissions\10\services.7z
Done,  0.31 seconds.

   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (06/05/2020 20:13:11)

19 - Repair Windows Sidebar/Gadgets
   Start (06/05/2020 20:13:11)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (06/05/2020 20:13:16)

20 - Repair MSI (Windows Installer)
   Start (06/05/2020 20:13:16)

Decompressing & Updating Windows Permission File C:\Program Files\Tweaking.com\Windows Repair (All in One)\files\permissions\10\services.7z
Done,  0.31 seconds.

   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (06/05/2020 20:13:36)

21 - Repair Windows Snipping Tool
   Start (06/05/2020 20:13:36)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (06/05/2020 20:13:40)

22.01 - Repair bat Association
   Start (06/05/2020 20:13:40)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (06/05/2020 20:13:43)

22.02 - Repair cmd Association
   Start (06/05/2020 20:13:44)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (06/05/2020 20:13:47)

22.03 - Repair com Association
   Start (06/05/2020 20:13:47)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (06/05/2020 20:13:51)

22.04 - Repair Directory Association
   Start (06/05/2020 20:13:51)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (06/05/2020 20:13:54)

22.05 - Repair Drive Association
   Start (06/05/2020 20:13:54)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (06/05/2020 20:13:58)

22.06 - Repair exe Association
   Start (06/05/2020 20:13:58)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (06/05/2020 20:14:01)

22.07 - Repair Folder Association
   Start (06/05/2020 20:14:01)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (06/05/2020 20:14:05)

22.08 - Repair inf Association
   Start (06/05/2020 20:14:05)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (06/05/2020 20:14:09)

22.09 - Repair lnk (Shortcuts) Association
   Start (06/05/2020 20:14:09)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (06/05/2020 20:14:12)

22.10 - Repair msc Association
   Start (06/05/2020 20:14:12)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (06/05/2020 20:14:16)

22.11 - Repair reg Association
   Start (06/05/2020 20:14:16)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (06/05/2020 20:14:19)

22.12 - Repair scr Association
   Start (06/05/2020 20:14:19)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (06/05/2020 20:14:23)

23 - Repair Windows Safe Mode
   Start (06/05/2020 20:14:23)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (06/05/2020 20:14:26)

24 - Repair Print Spooler
   Start (06/05/2020 20:14:26)

Decompressing & Updating Windows Permission File C:\Program Files\Tweaking.com\Windows Repair (All in One)\files\permissions\10\services.7z
Done,  0.34 seconds.

   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (06/05/2020 20:14:41)

25 - Restore Important Windows Services
   Start (06/05/2020 20:14:41)

Decompressing & Updating Windows Permission File C:\Program Files\Tweaking.com\Windows Repair (All in One)\files\permissions\10\services.7z
Done,  0.36 seconds.

   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (06/05/2020 20:15:02)

26 - Set Windows Services To Default Startup
   Start (06/05/2020 20:15:02)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (06/05/2020 20:15:22)

27.01 - Repair Windows 8/10 App Store
   Skipping Repair.
   This repair is currently disabled for this version of Windows due to the constant changes to the app store.

28 - Repair Windows 8/10 Component Store
   Start (06/05/2020 20:15:22)
   Running Repair Under Current User Account
   Done (06/05/2020 20:33:57)

29 - Restore Windows 8/10 COM+ Unmarshalers
   Start (06/05/2020 20:33:57)
   Running Repair Under System Account
[X] -----Job Complete-----         Items Done: 1      
   Done (06/05/2020 20:34:03)

30 - Repair Windows 'New' Submenu
   Start (06/05/2020 20:34:03)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (06/05/2020 20:34:06)

31 - Restore UAC (User Account Control) Settings
   Start (06/05/2020 20:34:06)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (06/05/2020 20:34:10)

32 - Repair Performance Counters
   Start (06/05/2020 20:34:10)
   Running Repair Under Current User Account
   Done (06/05/2020 20:34:15)

33 - Repair Recycle Bin (Deletes Recycle Bin Contents): C:
   Start (06/05/2020 20:34:15)

   Setting Permissions For Recycle Bin On C:\
   Running Repair Under Current User Account

   Removing Recycle Bin Items On C:\
   Done (06/05/2020 20:35:15)

33 - Repair Recycle Bin (Deletes Recycle Bin Contents): D:
   Start (06/05/2020 20:35:16)

   Setting Permissions For Recycle Bin On D:\
   Running Repair Under Current User Account

   Removing Recycle Bin Items On D:\
   Done (06/05/2020 20:35:18)

33 - Repair Recycle Bin (Deletes Recycle Bin Contents): E:
   Start (06/05/2020 20:35:18)

   Setting Permissions For Recycle Bin On E:\
   Running Repair Under Current User Account

   Removing Recycle Bin Items On E:\
   Done (06/05/2020 20:35:21)

33 - Repair Recycle Bin (Deletes Recycle Bin Contents): K:
   Start (06/05/2020 20:35:22)

   Setting Permissions For Recycle Bin On K:\
   Running Repair Under Current User Account

   Removing Recycle Bin Items On K:\
   Done (06/05/2020 20:35:27)

Cleaning up empty logs...

All Selected Repairs Done.
   Done at (06/05/2020 20:35:27)
   Total Repair Time: 00:55:12


...YOU MUST RESTART YOUR SYSTEM...

 

 

 


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#78
RKinner

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Sorry for the delay.  Daughter drafted me to work on a system she had problems with at work.

Spent two full days on it without much luck.  Won't let you search and can't get Windows Update to work manually.  Oh well.  She can always have the company send out another PC.

 

I would not use the old stick.  Instead go to

https://www.microsof...nload/windows10

and click on

Download Tool Now.

Download and Save then right click and Run As Admin and follow the directions. 

Make sure you have the license number written down.

You can then boot off the stick and try Repair Windows or do a fresh install.

Read the instructions on the page so you have an idea of what you need to do.


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#79
Channeal

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No problem at all. Sorry you didn't manage to fix your daughter's system though. That must have been frustrating after spending so much time on it.

I would not use the old stick.

After posting my last message, I tried looking through my memory sticks but eventually decided to start again and re-download Windows 10. I found my own way to the link that you have now posted, so hopefully the stick should be okay and ready to use now. It is a long time since I did any of this stuff and I had forgotten (if I ever knew) that it gives you the option to repair Windows as well, so guess I could give that a whirl.

 

It might be a little while before I deal with this, as I need to check everything is backed up. Most of my data is on my second hard drive - the one that has the clone of Windows 10 on it - and that was being automatically backed up onto my external drive by a program (Touro Cloud Backup) that came with the drive. I discovered recently though that it had not been backing up for a while because I apparently had not been using it. By that, they meant that I was not using the cloud part of the program which I never wanted anyway - so they had deleted my account without even telling me! :( Anyway...... before possibly reinstalling Windows, I need to clean up my external drive, back up the data again to be sure it is all there and also clean up some odd bits and pieces that have gone onto my desktop and never been moved to the other drive. (I also need to rediscover how to back up my husband's emails, for which he uses Mozilla Thunderbird)

 

Thanks and goodbye for now.
 


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#80
RKinner

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https://www.iperiusb...il-and-account/

 

The Manual way looks like it should work for Thunderbird but if you have a hard drive that is the same size or bigger than than your current drive you can just clone the current drive.  That's what I do every couple of months.  I use Macrium and have also used AOMEI.  Both fairly easy to use just remember the current drive is the source and the spare is the target.

https://www.techrada...loning-software


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#81
Channeal

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I got myself in a big muddle yesterday evening when trying to sort out the Thunderbird situation, partly due to the fact that I hadn't realised that the actual Thunderbird profile is stored on my desktop (I had thought it was just an old back-up as it was dated 2017). Am not exactly sure what I did, but Thunderbird stopped working for a while and wouldn't download any new emails. After an hour or so, it just decided to start again all by itself though! 
 

I think that what I probably did when I switched from XP to Windows 7 was to just copy the profile to my external drive - and then I somehow got it to work once Windows 7 was loaded. I cannot remember exactly how I did it though. 

 
Ah, cloning! Me and cloning have a bit of a history on GTG dating back to 2014 when I made lots of unsuccessful attempts (not all my fault, to be fair) to clone XP to my second drive, before finally succeeding. The subject of cloning has always brought a smile to my face ever since though!  
 
I don't think that I would want to clone my current version of Windows 10 at the moment because of its errors. I do however have a clone of Windows 7 on my second hard drive and that has Thunderbird on it. I have checked and that is working okay and the latest emails are there - so if I run into problems reloading them, I always have that to fall back on. Once Windows 10 is sorted out, I was always intending to create a clone of it to replace the one of Windows 7. 
 

I did a bit of tidying of my desktop yesterday with a view to moving some stuff to my external drive. I am not sure what exactly has caused it, but everything started up so much quicker today than it normally does. Long may  it continue!


 


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#82
RKinner

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Just found out there is an option in Settings, Updates & Security, Recovery, Reset This PC: that might be worth trying.

 

Says it keeps your data.


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#83
Channeal

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Just found out there is an option in Settings, Updates & Security, Recovery, Reset This PC: that might be worth trying.

 

That's strange. After downloading Windows 10 onto the memory stick the other day, I was looking for links about the repair facility you said I should get when I loaded it - and I somehow stumbled upon this reset option. I was debating whether or not to ask you about it, but decided not to. I never imagined that you didn't know about it (not that you should be expected to know, nobody can know everything!). I don't know if anybody else told you about it, but my thanks to them if they did.  :) 

 

I will try this, though not quite sure when. I am in the middle of some family problems involving our daughter at the moment, so didn't get much sleep last night. If I attempted to do anything important on here today, I could well make a billion mistakes!


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#84
Channeal

Channeal

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Well.................

 

I did the reset thing this afternoon. Looks okay so far: lots of programs etc to reinstall, of course, including my printer. I had a minor panic when I was unable to find the installation CD. Then I found it - but realised I no longer have a working CD/DVD Drive with which to install it (silly me!). So buying an external one will have to be a priority - and meanwhile, I have to log into my clone of Windows 7 on my second hard drive if I want to print anything.

 

All I have downloaded so far is Firefox and VEW. I ran the latter - and the good new is, I can't see any sign of the profile error so far. However, there do seem to be several other errors. I am not sure if they are just connected with what went on during the reset, or not. Anyway, here are the logs: -

 

 

 

Vino's Event Viewer v01c run on Windows 7 in English
Report run at 12/05/2020 20:50:18


Note: All dates below are in the format dd/mm/yyyy

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'System' Log - Critical Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'System' Log - Error Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Log: 'System' Date/Time: 12/05/2020 19:49:56
Type: Error Category: 0
Event: 7023 Source: Service Control Manager
The Connected Devices Platform Service service terminated with the following error:  Unspecified error

Log: 'System' Date/Time: 12/05/2020 19:49:56
Type: Error Category: 0
Event: 10010 Source: Microsoft-Windows-DistributedCOM
The server {F94358B1-E9AE-4D5C-AF66-CE50E67803C7} did not register with DCOM within the required timeout.

Log: 'System' Date/Time: 12/05/2020 19:47:56
Type: Error Category: 0
Event: 7023 Source: Service Control Manager
The Connected Devices Platform Service service terminated with the following error:  Unspecified error

Log: 'System' Date/Time: 12/05/2020 19:47:56
Type: Error Category: 0
Event: 10010 Source: Microsoft-Windows-DistributedCOM
The server {F94358B1-E9AE-4D5C-AF66-CE50E67803C7} did not register with DCOM within the required timeout.

Log: 'System' Date/Time: 12/05/2020 19:45:56
Type: Error Category: 0
Event: 7023 Source: Service Control Manager
The Connected Devices Platform Service service terminated with the following error:  Unspecified error

Log: 'System' Date/Time: 12/05/2020 19:45:56
Type: Error Category: 0
Event: 10010 Source: Microsoft-Windows-DistributedCOM
The server {284CACFE-B6F2-461A-90C3-A7ACC8353816} did not register with DCOM within the required timeout.

Log: 'System' Date/Time: 12/05/2020 19:43:56
Type: Error Category: 0
Event: 7023 Source: Service Control Manager
The Connected Devices Platform Service service terminated with the following error:  Unspecified error

Log: 'System' Date/Time: 12/05/2020 19:43:55
Type: Error Category: 0
Event: 10010 Source: Microsoft-Windows-DistributedCOM
The server {F94358B1-E9AE-4D5C-AF66-CE50E67803C7} did not register with DCOM within the required timeout.

Log: 'System' Date/Time: 12/05/2020 19:41:55
Type: Error Category: 0
Event: 7023 Source: Service Control Manager
The Connected Devices Platform Service service terminated with the following error:  Unspecified error

Log: 'System' Date/Time: 12/05/2020 19:41:55
Type: Error Category: 0
Event: 10010 Source: Microsoft-Windows-DistributedCOM
The server {F94358B1-E9AE-4D5C-AF66-CE50E67803C7} did not register with DCOM within the required timeout.

Log: 'System' Date/Time: 12/05/2020 19:39:56
Type: Error Category: 0
Event: 7023 Source: Service Control Manager
The Connected Devices Platform Service service terminated with the following error:  Unspecified error

Log: 'System' Date/Time: 12/05/2020 19:39:55
Type: Error Category: 0
Event: 10010 Source: Microsoft-Windows-DistributedCOM
The server {F94358B1-E9AE-4D5C-AF66-CE50E67803C7} did not register with DCOM within the required timeout.

Log: 'System' Date/Time: 12/05/2020 19:37:55
Type: Error Category: 0
Event: 7023 Source: Service Control Manager
The Connected Devices Platform Service service terminated with the following error:  Unspecified error

Log: 'System' Date/Time: 12/05/2020 19:37:55
Type: Error Category: 0
Event: 10010 Source: Microsoft-Windows-DistributedCOM
The server {F94358B1-E9AE-4D5C-AF66-CE50E67803C7} did not register with DCOM within the required timeout.

Log: 'System' Date/Time: 12/05/2020 19:35:55
Type: Error Category: 0
Event: 7023 Source: Service Control Manager
The Connected Devices Platform Service service terminated with the following error:  Unspecified error

Log: 'System' Date/Time: 12/05/2020 19:35:55
Type: Error Category: 0
Event: 10010 Source: Microsoft-Windows-DistributedCOM
The server {F94358B1-E9AE-4D5C-AF66-CE50E67803C7} did not register with DCOM within the required timeout.

Log: 'System' Date/Time: 12/05/2020 19:33:55
Type: Error Category: 0
Event: 7023 Source: Service Control Manager
The Connected Devices Platform Service service terminated with the following error:  Unspecified error

Log: 'System' Date/Time: 12/05/2020 19:29:33
Type: Error Category: 0
Event: 10010 Source: Microsoft-Windows-DistributedCOM
The server {37998346-3765-45B1-8C66-AA88CA6B20B8} did not register with DCOM within the required timeout.

Log: 'System' Date/Time: 12/05/2020 19:27:33
Type: Error Category: 0
Event: 7023 Source: Service Control Manager
The Connected Devices Platform Service service terminated with the following error:  Unspecified error

Log: 'System' Date/Time: 12/05/2020 19:24:32
Type: Error Category: 0
Event: 10010 Source: Microsoft-Windows-DistributedCOM
The server {F94358B1-E9AE-4D5C-AF66-CE50E67803C7} did not register with DCOM within the required timeout.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'System' Log - Warning Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Log: 'System' Date/Time: 12/05/2020 19:47:05
Type: Warning Category: 0
Event: 10016 Source: Microsoft-Windows-DistributedCOM
The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID  {2593F8B9-4EAF-457C-B68A-50F6B8EA6B54}  and APPID  {15C20B67-12E7-4BB6-92BB-7AFF07997402}  to the user NEAL1-DELL\channeal SID (S-1-5-21-2559438547-1515831249-1651957702-1000) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.

Log: 'System' Date/Time: 12/05/2020 19:47:04
Type: Warning Category: 0
Event: 10016 Source: Microsoft-Windows-DistributedCOM
The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID  {2593F8B9-4EAF-457C-B68A-50F6B8EA6B54}  and APPID  {15C20B67-12E7-4BB6-92BB-7AFF07997402}  to the user NEAL1-DELL\channeal SID (S-1-5-21-2559438547-1515831249-1651957702-1000) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.

Log: 'System' Date/Time: 12/05/2020 19:18:33
Type: Warning Category: 0
Event: 10016 Source: Microsoft-Windows-DistributedCOM
The application-specific permission settings do not grant Local Launch permission for the COM Server application with CLSID  Windows.SecurityCenter.SecurityAppBroker  and APPID  Unavailable  to the user NT AUTHORITY\SYSTEM SID (S-1-5-18) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.

Log: 'System' Date/Time: 12/05/2020 19:18:33
Type: Warning Category: 0
Event: 10016 Source: Microsoft-Windows-DistributedCOM
The application-specific permission settings do not grant Local Launch permission for the COM Server application with CLSID  Windows.SecurityCenter.WscBrokerManager  and APPID  Unavailable  to the user NT AUTHORITY\SYSTEM SID (S-1-5-18) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.

Log: 'System' Date/Time: 12/05/2020 19:18:33
Type: Warning Category: 0
Event: 10016 Source: Microsoft-Windows-DistributedCOM
The application-specific permission settings do not grant Local Launch permission for the COM Server application with CLSID  Windows.SecurityCenter.WscDataProtection  and APPID  Unavailable  to the user NT AUTHORITY\SYSTEM SID (S-1-5-18) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.

Log: 'System' Date/Time: 12/05/2020 18:23:07
Type: Warning Category: 0
Event: 10016 Source: Microsoft-Windows-DistributedCOM
The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID  {2593F8B9-4EAF-457C-B68A-50F6B8EA6B54}  and APPID  {15C20B67-12E7-4BB6-92BB-7AFF07997402}  to the user NEAL1-DELL\channeal SID (S-1-5-21-2559438547-1515831249-1651957702-1000) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.

Log: 'System' Date/Time: 12/05/2020 18:23:06
Type: Warning Category: 0
Event: 10016 Source: Microsoft-Windows-DistributedCOM
The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID  {2593F8B9-4EAF-457C-B68A-50F6B8EA6B54}  and APPID  {15C20B67-12E7-4BB6-92BB-7AFF07997402}  to the user NEAL1-DELL\channeal SID (S-1-5-21-2559438547-1515831249-1651957702-1000) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.

Log: 'System' Date/Time: 12/05/2020 18:19:34
Type: Warning Category: 0
Event: 10016 Source: Microsoft-Windows-DistributedCOM
The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID  {2593F8B9-4EAF-457C-B68A-50F6B8EA6B54}  and APPID  {15C20B67-12E7-4BB6-92BB-7AFF07997402}  to the user NEAL1-DELL\channeal SID (S-1-5-21-2559438547-1515831249-1651957702-1000) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.

Log: 'System' Date/Time: 12/05/2020 18:19:34
Type: Warning Category: 0
Event: 10016 Source: Microsoft-Windows-DistributedCOM
The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID  {2593F8B9-4EAF-457C-B68A-50F6B8EA6B54}  and APPID  {15C20B67-12E7-4BB6-92BB-7AFF07997402}  to the user NEAL1-DELL\channeal SID (S-1-5-21-2559438547-1515831249-1651957702-1000) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.

Log: 'System' Date/Time: 12/05/2020 17:45:21
Type: Warning Category: 0
Event: 10016 Source: Microsoft-Windows-DistributedCOM
The machine-default permission settings do not grant Local Activation permission for the COM Server application with CLSID  {C2F03A33-21F5-47FA-B4BB-156362A2F239}  and APPID  {316CDED5-E4AE-4B15-9113-7055D84DCC97}  to the user NEAL1-DELL\channeal SID (S-1-5-21-2559438547-1515831249-1651957702-1000) from address LocalHost (Using LRPC) running in the application container Microsoft.Windows.ShellExperienceHost_10.0.18362.449_neutral_neutral_cw5n1h2txyewy SID (S-1-15-2-155514346-2573954481-755741238-1654018636-1233331829-3075935687-2861478708). This security permission can be modified using the Component Services administrative tool.

Log: 'System' Date/Time: 12/05/2020 17:25:04
Type: Warning Category: 0
Event: 10016 Source: Microsoft-Windows-DistributedCOM
The machine-default permission settings do not grant Local Activation permission for the COM Server application with CLSID  {C2F03A33-21F5-47FA-B4BB-156362A2F239}  and APPID  {316CDED5-E4AE-4B15-9113-7055D84DCC97}  to the user NEAL1-DELL\channeal SID (S-1-5-21-2559438547-1515831249-1651957702-1000) from address LocalHost (Using LRPC) running in the application container Microsoft.Windows.ShellExperienceHost_10.0.18362.449_neutral_neutral_cw5n1h2txyewy SID (S-1-15-2-155514346-2573954481-755741238-1654018636-1233331829-3075935687-2861478708). This security permission can be modified using the Component Services administrative tool.

Log: 'System' Date/Time: 12/05/2020 17:24:56
Type: Warning Category: 0
Event: 10016 Source: Microsoft-Windows-DistributedCOM
The machine-default permission settings do not grant Local Activation permission for the COM Server application with CLSID  {C2F03A33-21F5-47FA-B4BB-156362A2F239}  and APPID  {316CDED5-E4AE-4B15-9113-7055D84DCC97}  to the user NEAL1-DELL\channeal SID (S-1-5-21-2559438547-1515831249-1651957702-1000) from address LocalHost (Using LRPC) running in the application container Microsoft.Windows.ShellExperienceHost_10.0.18362.449_neutral_neutral_cw5n1h2txyewy SID (S-1-15-2-155514346-2573954481-755741238-1654018636-1233331829-3075935687-2861478708). This security permission can be modified using the Component Services administrative tool.

 

 

 

 

 

 

 

Vino's Event Viewer v01c run on Windows 7 in English
Report run at 12/05/2020 20:53:32


Note: All dates below are in the format dd/mm/yyyy

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'Application' Log - Critical Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'Application' Log - Error Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Log: 'Application' Date/Time: 12/05/2020 19:52:05
Type: Error Category: 3
Event: 455 Source: ESENT
svchost (2660,R,98) TILEREPOSITORYS-1-5-18: Error -1023 (0xfffffc01) occurred while opening logfile C:\WINDOWS\system32\config\systemprofile\AppData\Local\TileDataLayer\Database\EDB.log.

Log: 'Application' Date/Time: 12/05/2020 19:25:00
Type: Error Category: 3
Event: 455 Source: ESENT
svchost (3532,R,98) TILEREPOSITORYS-1-5-18: Error -1023 (0xfffffc01) occurred while opening logfile C:\WINDOWS\system32\config\systemprofile\AppData\Local\TileDataLayer\Database\EDB.log.

Log: 'Application' Date/Time: 12/05/2020 18:28:07
Type: Error Category: 3
Event: 455 Source: ESENT
svchost (5256,R,98) TILEREPOSITORYS-1-5-18: Error -1023 (0xfffffc01) occurred while opening logfile C:\WINDOWS\system32\config\systemprofile\AppData\Local\TileDataLayer\Database\EDB.log.

Log: 'Application' Date/Time: 12/05/2020 18:13:24
Type: Error Category: 3
Event: 455 Source: ESENT
svchost (2780,R,98) TILEREPOSITORYS-1-5-18: Error -1023 (0xfffffc01) occurred while opening logfile C:\WINDOWS\system32\config\systemprofile\AppData\Local\TileDataLayer\Database\EDB.log.

Log: 'Application' Date/Time: 12/05/2020 18:00:52
Type: Error Category: 3
Event: 455 Source: ESENT
svchost (5468,R,98) TILEREPOSITORYS-1-5-18: Error -1023 (0xfffffc01) occurred while opening logfile C:\WINDOWS\system32\config\systemprofile\AppData\Local\TileDataLayer\Database\EDB.log.

Log: 'Application' Date/Time: 12/05/2020 17:50:20
Type: Error Category: 3
Event: 455 Source: ESENT
svchost (7124,R,98) TILEREPOSITORYS-1-5-18: Error -1023 (0xfffffc01) occurred while opening logfile C:\WINDOWS\system32\config\systemprofile\AppData\Local\TileDataLayer\Database\EDB.log.

Log: 'Application' Date/Time: 12/05/2020 17:33:03
Type: Error Category: 3
Event: 455 Source: ESENT
svchost (1624,R,98) TILEREPOSITORYS-1-5-18: Error -1023 (0xfffffc01) occurred while opening logfile C:\WINDOWS\system32\config\systemprofile\AppData\Local\TileDataLayer\Database\EDB.log.

Log: 'Application' Date/Time: 12/05/2020 17:23:09
Type: Error Category: 3
Event: 455 Source: ESENT
StartMenuExperienceHost (4528,R,98) TILEREPOSITORYS-1-5-21-2559438547-1515831249-1651957702-1000: Error -1023 (0xfffffc01) occurred while opening logfile C:\Users\channeal\AppData\Local\TileDataLayer\Database\EDB.log.

Log: 'Application' Date/Time: 12/05/2020 17:23:09
Type: Error Category: 1
Event: 522 Source: ESENT
StartMenuExperienceHost (4528,P,98) TILEREPOSITORYS-1-5-21-2559438547-1515831249-1651957702-1000: An attempt to open the device with name "\\.\C:" containing "C:\" failed with system error 5 (0x00000005): "Access is denied. ". The operation will fail with error -1032 (0xfffffbf8).

Log: 'Application' Date/Time: 12/05/2020 16:57:02
Type: Error Category: 3
Event: 455 Source: ESENT
svchost (2556,R,98) TILEREPOSITORYS-1-5-18: Error -1023 (0xfffffc01) occurred while opening logfile C:\WINDOWS\system32\config\systemprofile\AppData\Local\TileDataLayer\Database\EDB.log.

Log: 'Application' Date/Time: 12/05/2020 16:51:30
Type: Error Category: 0
Event: 16 Source: SecurityCenter
Error while updating Windows Defender status to SECURITY_PRODUCT_STATE_ON.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'Application' Log - Warning Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Log: 'Application' Date/Time: 12/05/2020 16:52:58
Type: Warning Category: 1
Event: 1008 Source: Microsoft-Windows-Search
The Windows Search Service is starting up and attempting to remove the old search index {Reason: Full Index Reset}.


Log: 'Application' Date/Time: 12/05/2020 16:32:37
Type: Warning Category: 0
Event: 1534 Source: Microsoft-Windows-User Profiles Service
Profile notification of event Create for component {D63AA156-D534-4BAC-9BF1-55359CF5EC30} failed, error code is See Tracelogging for error details.   

Log: 'Application' Date/Time: 12/05/2020 16:32:35
Type: Warning Category: 0
Event: 1534 Source: Microsoft-Windows-User Profiles Service
Profile notification of event Create for component {D63AA156-D534-4BAC-9BF1-55359CF5EC30} failed, error code is See Tracelogging for error details.   

Log: 'Application' Date/Time: 12/05/2020 16:32:34
Type: Warning Category: 0
Event: 1534 Source: Microsoft-Windows-User Profiles Service
Profile notification of event Create for component {D63AA156-D534-4BAC-9BF1-55359CF5EC30} failed, error code is See Tracelogging for error details.   

Log: 'Application' Date/Time: 12/05/2020 16:32:33
Type: Warning Category: 0
Event: 1534 Source: Microsoft-Windows-User Profiles Service
Profile notification of event Create for component {D63AA156-D534-4BAC-9BF1-55359CF5EC30} failed, error code is See Tracelogging for error details.   





 


  • 0

#85
RKinner

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Go to the Printer maker's website.  You can probably download the printer driver if it's not too old.

 

Doesn't look too bad.  See if you can get FRST and give me the scan logs.

 

See if you have any yellow flagged drivers:

 

Right click on Computer and select Manage and then Device Manager then View, Show Hidden Devices.  
Now look in the right pane for yellow flagged devices.  Right click on one and select properties then click on the Details tab.  
Change Property to Hardware IDs.  Click on the top one then right click and copy.  Paste that into a reply.  Repeat for all yellow flagged devices.


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#86
Channeal

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I have a Dell printer. I think I found the software online, but I haven't tried it yet.

 

I went into Device Manager, but did not see any yellow flags at all.

 

Here are the FRST results: -

 

Attached File  FRST.txt   152.27KB   64 downloads

 

Attached File  Addition.txt   13.85KB   65 downloads

 

Thanks.

 

 

 

 

 

 

 

 


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#87
RKinner

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Let's let FRST  run DISM & SFC:

Download the attached fixlist.txt to the same location as FRST

Attached File  fixlist.txt   1.3KB   64 downloads

Run FRST and press Fix  (Will take up to 30 minutes to complete then it will reboot)
A fix log will be generated please post that

Reboot if the fix doesn't reboot it for you

Run FRST again as before.  Make sure Addition.txt is checked and hit Scan.  Post both logs.


 


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#88
Channeal

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Done it. Hope these are complete, Defender kept trying to get rid of FRST again, despite being listed as an exclusion. (UPDATE. Think I have sorted this now)

 

Attached File  Fixlog.txt   160.43KB   70 downloads

 

Attached File  FRST.txt   154.32KB   60 downloads

 

Attached File  Addition.txt   11.63KB   63 downloads


Edited by Channeal, 13 May 2020 - 09:09 AM.

  • 0

#89
RKinner

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All of the errors showing now are from the same service:

 

Connected Devices Platform

 

Doesn't seem to be anything important.  I see a lot of people just disable it to stop the errors and report that they don't notice anything not working.  I saw one guy say it keeps track of something called a timeline which supposedly keeps track of what you do on the PC.  Not sure I like the sound of that.

 

There are actually three variations on this service but only two show up in services.msc and only one of them let's you disable it.

 

Let's see what happens if we just disable the one that lets us disable it.

 

Search for

services.msc

hit Enter

scroll down to Connected Devices Platform Service and right click and select Properties then Change the Startup Service: to Disabled.  OK.

 

Then reboot and run VEW for System only:

 


1. Please download the Event Viewer Tool by Vino Rosso
http://images.malwar...om/vino/VEW.exe
and save it to your Desktop:
2. Right-click VEW.exe and Run AS Administrator
3. Under 'Select log to query', select:

* System
4. Under 'Select type to list', select:
* Error
* Warning


Then use the 'Number of events' as follows:


1. Click the radio button for 'Number of events'
Type 20 in the 1 to 20 box
Then click the Run button.
Notepad will open with the output log.


Please post the Output log in your next reply


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#90
Channeal

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Good new that there are not many errors left! :thumbsup:

 

I disabled the Connected Devices Platform User Service okay.

 

Here is the VEW System log: -

 

Vino's Event Viewer v01c run on Windows 7 in English
Report run at 13/05/2020 19:06:43

Note: All dates below are in the format dd/mm/yyyy

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'System' Log - Critical Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'System' Log - Error Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Log: 'System' Date/Time: 13/05/2020 17:55:23
Type: Error Category: 0
Event: 10005 Source: Microsoft-Windows-DistributedCOM
DCOM got error "1053" attempting to start the service BcastDVRUserService_36d06 with arguments "Unavailable" in order to run the server: Windows.Media.Capture.Internal.AppCaptureShell

Log: 'System' Date/Time: 13/05/2020 17:55:23
Type: Error Category: 0
Event: 7000 Source: Service Control Manager
The GameDVR and Broadcast User Service_36d06 service failed to start due to the following error:  The service did not respond to the start or control request in a timely fashion.

Log: 'System' Date/Time: 13/05/2020 17:55:23
Type: Error Category: 0
Event: 7009 Source: Service Control Manager
A timeout was reached (30000 milliseconds) while waiting for the GameDVR and Broadcast User Service_36d06 service to connect.

Log: 'System' Date/Time: 13/05/2020 17:53:37
Type: Error Category: 0
Event: 10010 Source: Microsoft-Windows-DistributedCOM
The server {F94358B1-E9AE-4D5C-AF66-CE50E67803C7} did not register with DCOM within the required timeout.

Log: 'System' Date/Time: 13/05/2020 17:51:37
Type: Error Category: 0
Event: 7023 Source: Service Control Manager
The Connected Devices Platform Service service terminated with the following error:  Unspecified error

Log: 'System' Date/Time: 13/05/2020 17:51:37
Type: Error Category: 0
Event: 10010 Source: Microsoft-Windows-DistributedCOM
The server {284CACFE-B6F2-461A-90C3-A7ACC8353816} did not register with DCOM within the required timeout.

Log: 'System' Date/Time: 13/05/2020 17:49:37
Type: Error Category: 0
Event: 7023 Source: Service Control Manager
The Connected Devices Platform Service service terminated with the following error:  Unspecified error

Log: 'System' Date/Time: 13/05/2020 17:49:37
Type: Error Category: 0
Event: 10010 Source: Microsoft-Windows-DistributedCOM
The server {F94358B1-E9AE-4D5C-AF66-CE50E67803C7} did not register with DCOM within the required timeout.

Log: 'System' Date/Time: 13/05/2020 17:47:37
Type: Error Category: 0
Event: 7023 Source: Service Control Manager
The Connected Devices Platform Service service terminated with the following error:  Unspecified error

Log: 'System' Date/Time: 13/05/2020 17:47:37
Type: Error Category: 0
Event: 10010 Source: Microsoft-Windows-DistributedCOM
The server {F94358B1-E9AE-4D5C-AF66-CE50E67803C7} did not register with DCOM within the required timeout.

Log: 'System' Date/Time: 13/05/2020 17:45:37
Type: Error Category: 0
Event: 7023 Source: Service Control Manager
The Connected Devices Platform Service service terminated with the following error:  Unspecified error

Log: 'System' Date/Time: 13/05/2020 17:45:37
Type: Error Category: 0
Event: 10010 Source: Microsoft-Windows-DistributedCOM
The server {284CACFE-B6F2-461A-90C3-A7ACC8353816} did not register with DCOM within the required timeout.

Log: 'System' Date/Time: 13/05/2020 17:43:37
Type: Error Category: 0
Event: 7023 Source: Service Control Manager
The Connected Devices Platform Service service terminated with the following error:  Unspecified error

Log: 'System' Date/Time: 13/05/2020 17:43:37
Type: Error Category: 0
Event: 10010 Source: Microsoft-Windows-DistributedCOM
The server {F94358B1-E9AE-4D5C-AF66-CE50E67803C7} did not register with DCOM within the required timeout.

Log: 'System' Date/Time: 13/05/2020 17:41:37
Type: Error Category: 0
Event: 7023 Source: Service Control Manager
The Connected Devices Platform Service service terminated with the following error:  Unspecified error

Log: 'System' Date/Time: 13/05/2020 17:41:36
Type: Error Category: 0
Event: 10010 Source: Microsoft-Windows-DistributedCOM
The server {F94358B1-E9AE-4D5C-AF66-CE50E67803C7} did not register with DCOM within the required timeout.

Log: 'System' Date/Time: 13/05/2020 17:39:37
Type: Error Category: 0
Event: 7023 Source: Service Control Manager
The Connected Devices Platform Service service terminated with the following error:  Unspecified error

Log: 'System' Date/Time: 13/05/2020 17:39:36
Type: Error Category: 0
Event: 10010 Source: Microsoft-Windows-DistributedCOM
The server {284CACFE-B6F2-461A-90C3-A7ACC8353816} did not register with DCOM within the required timeout.

Log: 'System' Date/Time: 13/05/2020 17:37:36
Type: Error Category: 0
Event: 7023 Source: Service Control Manager
The Connected Devices Platform Service service terminated with the following error:  Unspecified error

Log: 'System' Date/Time: 13/05/2020 17:37:36
Type: Error Category: 0
Event: 10010 Source: Microsoft-Windows-DistributedCOM
The server {F94358B1-E9AE-4D5C-AF66-CE50E67803C7} did not register with DCOM within the required timeout.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'System' Log - Warning Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Log: 'System' Date/Time: 13/05/2020 17:59:13
Type: Warning Category: 0
Event: 10016 Source: Microsoft-Windows-DistributedCOM
The application-specific permission settings do not grant Local Launch permission for the COM Server application with CLSID  Windows.SecurityCenter.WscBrokerManager  and APPID  Unavailable  to the user NT AUTHORITY\SYSTEM SID (S-1-5-18) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.

Log: 'System' Date/Time: 13/05/2020 17:59:13
Type: Warning Category: 0
Event: 10016 Source: Microsoft-Windows-DistributedCOM
The application-specific permission settings do not grant Local Launch permission for the COM Server application with CLSID  Windows.SecurityCenter.SecurityAppBroker  and APPID  Unavailable  to the user NT AUTHORITY\SYSTEM SID (S-1-5-18) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.

Log: 'System' Date/Time: 13/05/2020 17:59:13
Type: Warning Category: 0
Event: 10016 Source: Microsoft-Windows-DistributedCOM
The application-specific permission settings do not grant Local Launch permission for the COM Server application with CLSID  Windows.SecurityCenter.WscDataProtection  and APPID  Unavailable  to the user NT AUTHORITY\SYSTEM SID (S-1-5-18) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.

Log: 'System' Date/Time: 13/05/2020 15:11:44
Type: Warning Category: 0
Event: 10016 Source: Microsoft-Windows-DistributedCOM
The machine-default permission settings do not grant Local Activation permission for the COM Server application with CLSID  {C2F03A33-21F5-47FA-B4BB-156362A2F239}  and APPID  {316CDED5-E4AE-4B15-9113-7055D84DCC97}  to the user NEAL1-DELL\channeal SID (S-1-5-21-2559438547-1515831249-1651957702-1000) from address LocalHost (Using LRPC) running in the application container Microsoft.Windows.ShellExperienceHost_10.0.18362.449_neutral_neutral_cw5n1h2txyewy SID (S-1-15-2-155514346-2573954481-755741238-1654018636-1233331829-3075935687-2861478708). This security permission can be modified using the Component Services administrative tool.

Log: 'System' Date/Time: 13/05/2020 15:03:37
Type: Warning Category: 0
Event: 10016 Source: Microsoft-Windows-DistributedCOM
The machine-default permission settings do not grant Local Activation permission for the COM Server application with CLSID  {C2F03A33-21F5-47FA-B4BB-156362A2F239}  and APPID  {316CDED5-E4AE-4B15-9113-7055D84DCC97}  to the user NEAL1-DELL\channeal SID (S-1-5-21-2559438547-1515831249-1651957702-1000) from address LocalHost (Using LRPC) running in the application container Microsoft.Windows.ShellExperienceHost_10.0.18362.449_neutral_neutral_cw5n1h2txyewy SID (S-1-15-2-155514346-2573954481-755741238-1654018636-1233331829-3075935687-2861478708). This security permission can be modified using the Component Services administrative tool.

Log: 'System' Date/Time: 13/05/2020 15:03:28
Type: Warning Category: 0
Event: 10016 Source: Microsoft-Windows-DistributedCOM
The machine-default permission settings do not grant Local Activation permission for the COM Server application with CLSID  {C2F03A33-21F5-47FA-B4BB-156362A2F239}  and APPID  {316CDED5-E4AE-4B15-9113-7055D84DCC97}  to the user NEAL1-DELL\channeal SID (S-1-5-21-2559438547-1515831249-1651957702-1000) from address LocalHost (Using LRPC) running in the application container Microsoft.Windows.ShellExperienceHost_10.0.18362.449_neutral_neutral_cw5n1h2txyewy SID (S-1-15-2-155514346-2573954481-755741238-1654018636-1233331829-3075935687-2861478708). This security permission can be modified using the Component Services administrative tool.

Log: 'System' Date/Time: 13/05/2020 15:02:25
Type: Warning Category: 0
Event: 10016 Source: Microsoft-Windows-DistributedCOM
The machine-default permission settings do not grant Local Activation permission for the COM Server application with CLSID  {C2F03A33-21F5-47FA-B4BB-156362A2F239}  and APPID  {316CDED5-E4AE-4B15-9113-7055D84DCC97}  to the user NEAL1-DELL\channeal SID (S-1-5-21-2559438547-1515831249-1651957702-1000) from address LocalHost (Using LRPC) running in the application container Microsoft.Windows.ShellExperienceHost_10.0.18362.449_neutral_neutral_cw5n1h2txyewy SID (S-1-15-2-155514346-2573954481-755741238-1654018636-1233331829-3075935687-2861478708). This security permission can be modified using the Component Services administrative tool.

Log: 'System' Date/Time: 13/05/2020 15:02:00
Type: Warning Category: 0
Event: 10016 Source: Microsoft-Windows-DistributedCOM
The machine-default permission settings do not grant Local Activation permission for the COM Server application with CLSID  {C2F03A33-21F5-47FA-B4BB-156362A2F239}  and APPID  {316CDED5-E4AE-4B15-9113-7055D84DCC97}  to the user NEAL1-DELL\channeal SID (S-1-5-21-2559438547-1515831249-1651957702-1000) from address LocalHost (Using LRPC) running in the application container Microsoft.Windows.ShellExperienceHost_10.0.18362.449_neutral_neutral_cw5n1h2txyewy SID (S-1-15-2-155514346-2573954481-755741238-1654018636-1233331829-3075935687-2861478708). This security permission can be modified using the Component Services administrative tool.

Log: 'System' Date/Time: 13/05/2020 14:34:01
Type: Warning Category: 0
Event: 10016 Source: Microsoft-Windows-DistributedCOM
The machine-default permission settings do not grant Local Activation permission for the COM Server application with CLSID  {C2F03A33-21F5-47FA-B4BB-156362A2F239}  and APPID  {316CDED5-E4AE-4B15-9113-7055D84DCC97}  to the user NEAL1-DELL\channeal SID (S-1-5-21-2559438547-1515831249-1651957702-1000) from address LocalHost (Using LRPC) running in the application container Microsoft.Windows.ShellExperienceHost_10.0.18362.449_neutral_neutral_cw5n1h2txyewy SID (S-1-15-2-155514346-2573954481-755741238-1654018636-1233331829-3075935687-2861478708). This security permission can be modified using the Component Services administrative tool.

Log: 'System' Date/Time: 13/05/2020 14:31:21
Type: Warning Category: 0
Event: 10016 Source: Microsoft-Windows-DistributedCOM
The machine-default permission settings do not grant Local Activation permission for the COM Server application with CLSID  {C2F03A33-21F5-47FA-B4BB-156362A2F239}  and APPID  {316CDED5-E4AE-4B15-9113-7055D84DCC97}  to the user NEAL1-DELL\channeal SID (S-1-5-21-2559438547-1515831249-1651957702-1000) from address LocalHost (Using LRPC) running in the application container Microsoft.Windows.ShellExperienceHost_10.0.18362.449_neutral_neutral_cw5n1h2txyewy SID (S-1-15-2-155514346-2573954481-755741238-1654018636-1233331829-3075935687-2861478708). This security permission can be modified using the Component Services administrative tool.

Log: 'System' Date/Time: 13/05/2020 14:29:49
Type: Warning Category: 0
Event: 10016 Source: Microsoft-Windows-DistributedCOM
The application-specific permission settings do not grant Local Launch permission for the COM Server application with CLSID  Windows.SecurityCenter.WscBrokerManager  and APPID  Unavailable  to the user NT AUTHORITY\SYSTEM SID (S-1-5-18) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.

Log: 'System' Date/Time: 13/05/2020 14:29:49
Type: Warning Category: 0
Event: 10016 Source: Microsoft-Windows-DistributedCOM
The application-specific permission settings do not grant Local Launch permission for the COM Server application with CLSID  Windows.SecurityCenter.WscDataProtection  and APPID  Unavailable  to the user NT AUTHORITY\SYSTEM SID (S-1-5-18) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.

Log: 'System' Date/Time: 13/05/2020 14:29:49
Type: Warning Category: 0
Event: 10016 Source: Microsoft-Windows-DistributedCOM
The application-specific permission settings do not grant Local Launch permission for the COM Server application with CLSID  Windows.SecurityCenter.SecurityAppBroker  and APPID  Unavailable  to the user NT AUTHORITY\SYSTEM SID (S-1-5-18) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.

Log: 'System' Date/Time: 13/05/2020 14:28:38
Type: Warning Category: 0
Event: 10016 Source: Microsoft-Windows-DistributedCOM
The machine-default permission settings do not grant Local Activation permission for the COM Server application with CLSID  {C2F03A33-21F5-47FA-B4BB-156362A2F239}  and APPID  {316CDED5-E4AE-4B15-9113-7055D84DCC97}  to the user NEAL1-DELL\channeal SID (S-1-5-21-2559438547-1515831249-1651957702-1000) from address LocalHost (Using LRPC) running in the application container Microsoft.Windows.ShellExperienceHost_10.0.18362.449_neutral_neutral_cw5n1h2txyewy SID (S-1-15-2-155514346-2573954481-755741238-1654018636-1233331829-3075935687-2861478708). This security permission can be modified using the Component Services administrative tool.

Log: 'System' Date/Time: 13/05/2020 14:28:02
Type: Warning Category: 0
Event: 10016 Source: Microsoft-Windows-DistributedCOM
The machine-default permission settings do not grant Local Activation permission for the COM Server application with CLSID  {C2F03A33-21F5-47FA-B4BB-156362A2F239}  and APPID  {316CDED5-E4AE-4B15-9113-7055D84DCC97}  to the user NEAL1-DELL\channeal SID (S-1-5-21-2559438547-1515831249-1651957702-1000) from address LocalHost (Using LRPC) running in the application container Microsoft.Windows.ShellExperienceHost_10.0.18362.449_neutral_neutral_cw5n1h2txyewy SID (S-1-15-2-155514346-2573954481-755741238-1654018636-1233331829-3075935687-2861478708). This security permission can be modified using the Component Services administrative tool.


 


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